We have sent letters to all of our clients advising them of our policies during this time as well as to our employees.
We have told employees, clients, and subcontractors to utilize the 6 foot rule when and if they find themselves in a group situation. We have staggered jobs so only one subcontractor is on premises at a time. Employees are stocked with hand sanitizer, wipes, etc. They have been told that if at any time they are not comfortable going in to a situation to notify the Production Manager. We have moved all of our office staff to work-from-home positions. We have established a group text that goes out to all employees so that they feel they are in the loop since we cannot meet in-person. Our office is closed to the general public at this time. We are taking sales calls. Initial appointments for sales are being done using virtual meetings and conference calls, when at all possible.
Quality of work is excellent. Gregg Arensdorf and his day to day team are knowledgeable, accessible, friendly and trustworthy. They navigated us through pandemic shortages very well by planning way ahead and using their influence with subcontractors and suppliers to keep us on schedule.
Areas Of Satisfaction - Wonderful experience from start to finish
We recently completed a great project with Michael. He was a pleasure to deal with throughout the entire project.
Additional Comments - Very positive experience
Areas Of Satisfaction - Everything was really well done and beautiful!
Recognized Excellence - I would like to recognize all of the people I worked with for excellent customer service!
Areas Of Satisfaction - Workmanship was excellent
Additional Comments - I have never worked with a more professional caring team of people in my life!! Can’t say enough good things about this company
I would recommend Baine Contracting to a friend who knows what they want. Michael has been very good about assisting me with current problems even though his work was complete over eight years ago.
They perform high quality work in a timely manner.
Areas Of Satisfaction - The high quality of the workmanship exceeded my expectations.
Current Referrals - When I hear of someone who needs work, Baine Contracting will be my only recommendation.
Additional Comments - All construction projects have their stresses, as did this one, but the key is do you end up with a superior project and we did.
Areas Of Satisfaction - Their workmanship was excellent! They are very high quality.
Additional Comments - Mike and his team are the best. We have done many projects, both large and small with Baine and we would highly recommend them.
Areas Of Satisfaction - Very impressed with the creativity of all persons at Baine Contracting. If you have an idea, they think outside the box and make it a reality.
Recognized Excellence - all the suncontractors were very good and professional. Powerwashers did a very complete job
I would recommend Baine for simple jobs that don't require any complex design implementation.
Quality Of Workmanship - The subs did a wonderful job, and materials used were of good quality.
Areas Of Satisfaction - Quality of work is very good
Areas Of Satisfaction - Good workmanship and good quality
If you are looking for a professional, honest and hard working Contracting Firm for any type of work, I would highly recommend Baine Contracting.
Areas Of Satisfaction - Their work is always perfect and on time. Michael Baines' team is hard working, honest and professional.
Additional Comments - I would recommend Baine Constructing to all my friends and family.
Very professional, organized. Easy to work with, can do attitude
Additional Comments - As a client unable to oversee the project, Baine took control of everything.They made this process easy, carefree and something to look forward to!Their commitment to client satisfaction goes beyond standards and willingness to hear & meet clients needs go far beyond what is to be expected.They see the vision, align their team, move through the process and produce an environment that transforms a house to home.A home to be proud of and offering our family & friends years of enjoyment!Thankful! Grateful,Blessed.
Areas Of Satisfaction - Really, everything was just top notch. The quality of craftsmanship and the out of the box thinking for the fence installation was truly impressive.
Communication - Very easy to communicate with.. Having the Builder trend app is super helpful.
Areas Of Satisfaction - I think they communicated very well with us about the decisions we had to make. The quality of the work was excellent
Areas Of Satisfaction - the workmanship and his staff
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Baine Contracting, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys