At this time, we continuously work towards maintaining a clean and tidy work environment at any of our job sites. Our employees still continue to have their vehicles stocked with hand sanitizer, wipes, etc. The comfort of our clients' and our employees will always be our #1 priority.
If a client feels more comfortable that we take further precautions and wear masks within their home, it is at the clients request. If at any point a client is uncomfortable with the situation of having in-person meetings or visitations to the home we are also flexible with options of virtual meetings or conference calls.
Areas Of Satisfaction - quality of work, communication, dedication to the job, respectfulness
Michael was a great partner during the design phase of my project — helped me understand every step, worked with my other consultants to coordinate, etc.
I received an estimate that floored me and reluctantly accepted it and once I was hooked received a second estimate which almost doubled the original.
Michael and his company represented themselves as a company that does premium and I am happy to say they certainly did. We are thrilled with the job.
Communication - As a customer of a construction project we have been trained to expect the unexpected. But the issues were few and far between. And when they did occur, communication was swift and accurate regarding how to cure the issue.
Michael is very knowledgeable & easy to work with
Areas Of Satisfaction - great workmanship and timely
They executed a major addition to our house, on, on budget and displayed excellent professionalism and understanding as we made on the job changes. They were a delight to work with
Their work is immaculate, and they are very detail oriented. They do not leave the job until complete and customer is completely satisfied.
Quality of work is excellent. Gregg Arensdorf and his day to day team are knowledgeable, accessible, friendly and trustworthy. They navigated us through pandemic shortages very well by planning way ahead and using their influence with subcontractors and suppliers to keep us on schedule.
We recently completed a great project with Michael. He was a pleasure to deal with throughout the entire project.
Additional Comments - Very positive experience
Recognized Excellence - I would like to recognize all of the people I worked with for excellent customer service!
Areas Of Satisfaction - Workmanship was excellent
I would recommend Baine Contracting to a friend who knows what they want. Michael has been very good about assisting me with current problems even though his work was complete over eight years ago.
They perform high quality work in a timely manner.
Areas Of Satisfaction - The high quality of the workmanship exceeded my expectations.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Baine Contracting, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys