Areas Of Satisfaction - They showed up quickly and set up the blowers and dehumidifiers. They made sure that there is no humidity or water left in the walls or baseboards.
Areas Of Satisfaction - I was most satisfied with the customer service, explanation of the scope, and the quality of the work.
Recognized Excellence - All of the ones who did the work provided exceptional service (there were three people who came at different times).
This contractor did not show up on time, had horrible personnel problems and took far longer to finish than originally promised.
Areas For Improvement - There wasn't any area that fell short in doing what they said they would do.
Areas Of Satisfaction - I was satisfied with the material that they used for the kitchen. The installers did do a good job. I was satisfied that.
Areas Of Satisfaction - The quick response. They were good workmen.
Areas Of Satisfaction - Cabinets were dried up quickly.
Areas Of Satisfaction - They showed up when they said they would, and the installation/repair crew was very professional.
Areas Of Satisfaction - I was most satisfied with their initial response time.
They did an awesome job and I would recommend them to anyone looking to have their home painted.
Areas Of Satisfaction - I was most satisfied with them answering all of my question and concerns and with them handling everything with the HOA. The entire experience was a breeze.
Recognized Excellence - I would like to recognize the project manager.
Areas Of Satisfaction - When I needed certain services done that they couldn't do, they were good about referring people and getting back to me about that.
They are very professional.
Areas Of Satisfaction - They were easy going, knowledgeable, and executed the project on time.
Recognized Excellence - I would like to recognize the job supervisor.
Areas Of Satisfaction - Arizona Fire and Water Restoration painted and replaced my carpet. I am satisfied with the complete service.
Areas Of Satisfaction - Their concern for us to be happy w work was great. Painting crew very anxious to please. All guys were very nice n friendly. They seemed a bit over scheduled w several jobs going on at once.
Areas Of Satisfaction - I am most satisfied with the response time and how they stuck to the schedule.
When our issue happened, they were here immediately. The first person showed up when the fire department was still here! It was pretty amazing. They did an awesome job.
Installation Crew - They were extremely professional and organized.
Value - We put wood floors in instead of carpeting. That cost more, but it was worth it.
Areas Of Satisfaction - I liked the floors so much, and the draperies are so nice.
Recognized Excellence - The man who was in charge of the scheduling was great. The crew came in and knew immediately what each function the other had. It was amazing how great their organization was. Everyone did they had to do. We were pleased. They made a really crummy situation really wonderful.
The lead carpenter, Brian Levering, was great!
Areas Of Satisfaction - I was most satisfied with their promptness.
Recognized Excellence - Brian Levering provided exceptional service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Arizona Fire and Water Restoration, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys