Professional and Trustworthy
Apollo Pro Cleaning were very responsive in my time of need. There were no available companies in my area and they showed up the following morning prepared to clean and dry my basement. When I requested someone to come out and clean my carpet after it was reinstalled, Meagan got someone to come on that very day. I left my key for them. They let me know when they entered my home and when they completed the job. the locked my house back up and left it secure.I was in class while they were in my home. The communicated with me via text during the whole process.GRATEFUL!!!
They were awesome and quick. Being first time home-buyers we had a billion questions and they answered every one of them. Thank you for making sure we got what we deserved and got our house on the road to recovery!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Apollo Pro Cleaning and Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys