Lots of floor plans to choose from and very easy to customize

From begging to the end everyone was terrific. If there was something we didn't understand it was explained or corrected.

The Monroe NC office personnel and team started off great and after losing Tim Rogers, there was a lack of communication, direction, tact, and respect from Steve Kersteiner. He showed a lack of integrity and interest in our valid concerns and was very dismissive throughout the entire construction process going back and forth with us regarding real concerns and issues that prompted us to lean towards seeking legal action and assistance. Real training & discipline is needed and necessary for this particular PM. He also admitted to not following AHP’s policies and guidelines as if he works for himself. I hope your company takes a closer look into your hires prior to starting an important position and having a negative impact on the outcome of your business and reputation.

AHC was easy to work with and fast, while still feeling like it was quality work.

It was very stress free. Our project manager and the office staff were very friendly and responsive.

AHP has a great approach to financing with them carrying all costs until construction closing. Very happy with the final product.

The communication needs to be improved.

The house is excellent, as is the quality. I am very happy with the house. I personally should have done more research about the contractors first, but that's on me. They did a very good job, especially in a time when this area was hit by a hurricane. They were dealing with that as well.

We liked how Melissa helped us find and design a home just for us!

Everyone was so nice and very helpful.

AHP is very easy to work with. Communication is top notch.

We have loved our new home. The quality is great and the customer service with AHP has been great as well. We have already recommended AHP to some friends and family.

America's Home Place was very easy to work with. All staff was very friendly and helpful.

America's Home Place staff is very personable. They paid attention to our needs and concerns. Anything that came up, they were there to remedy the situation.

Yes we would do so but we would share the pros and cons of our experince.

Our build process was wonderful. Chris and Matt kept us up to date regularly on the progress.

Despite our race, the team showed great respect and concerns in helping us build from start to finish.

We love our house, the whole process was extremely streamlined and made the build very smooth.

We were guided every step of the way. From sales to construction to completion.

The whole process from in office meetings to on site meetings to the finished product! My wife and I are very happy with our home!

We felt the early sales interaction didn't offer much value toward truly customizing our floor plan and other options to give a comprehensive overall design. Any changes made were at our direction without much inspiration from the sales folks. During several points the process seemed disjointed:

For example, we noticed after "final" review that there was no option in the plans for outside ducting the Over the Range microwave. When we asked about this it resulted in a change order costing us $1,100 out of pocket for something that wasn't even brought up as an option in the few design interactions we had. Further, I explained to Jim that we needed a 4x10 duct in the rear wall for an OTR with 6" duct in the joist space vented outside, and he refused to understand this and asserted that we would either need custom cabinetry or additional framing depth to accommodate a 6" round duct inside the wall. The HVAC contractor understood immediately what I needed during rough-in and built precisely what I had communicated to Jim in the first place.

After closing and move-in, our project manager asked why we didn't have a full granite backsplash behind our slide-in range and whether AHP knew we were planning on purchasing a slide-in versus a freestanding range. I answered simply: No one during the design process asked us.

We opted not to build the optional garage on our Hill V and we were told this would require a custom porch off what would have been the garage hallway door on the left elevation. The posts on this porch are 6x6 no. 2 PT, when the front porch posts are 4x4 nicely wrapped with exterior painted trim. This creates a strange appearance from the street since all other aspects visually match. No one brought this to our attention during design so we could make an educated decision about the final appearance. No one asked us.

We chose a shaker appearance for the interior doors. The vendor (Therma-Tru) used for exterior doors offers a shaker appearance that would have brought the interior and exterior door appearances together. No one asked us.

The side porch exterior door that would have led to the optional garage is a six-panel solid garage-type door. Some additional light would be nice in this hallway, but since we opted not to have the garage, additional door options were not presented to us for possible change. No one asked us.

My experience was wonderful from start to finish. I worked with James on redesigning the house. He had a lot of patience with me. Eric was in constant communication with us and listened to us when we had things that needed to be adjusted. Lowell was great, too. They were all professional and cared about giving us the house that we wanted.

I would very much recommend them.

When they poured our foundation, it was raining, and I told them not to do that. I've done concrete for 30 years. It created a cold spot in the foundation, which has caused multiple cracks. They refused to do anything about it. I came to the job site during construction, and the project manager did nothing about it even after I asked them to stop.

I’m sure this was a one off, but putting someone with no experience and people skills managing the construction was not a great experience.

The bright spot was Justin completing the build or it would have been a lower score