Hard to responses thru email, big mistake made at closing that delayed key delivery for almost a week.Thousans of emails asking for stuff, why a single email with a complete list of items is so hard to put together?Escalated my problet to executives, just one answer saying: “ the regional manager will call you”. She never bother on picking up the phone and call.Do yourself a favor and shop around for other companies.This coyld have been a much better experience.
I wasn’t satisfied with the customer service provided by the loan officer. I talked to her about three times during the process and that’s because I called her. She didn’t follow up with me or keep me informed on the process or updates on the loan. My realtor had to call her to find out. Being that I was a first time homebuyer I expected a bit more enthusiasm for the loan officer.
Bob and his team were amazing to work with
This company goes out of their way to make sure that you feel as though your the only customer they have. The team is great, from Paul Parsons to Felicia Marquez, Faith, Ana, and every one else here . Amazing experiance for my first home purchase .
I just want to say, even though I thought my situation was a complete mess. ( being denied from another company ) the guy at alliance , ( JOESPH CHRISTENSEN & DEREK CHUBINSKY ) told me what was instore from the get go. they never said no and worked real hard at it. I am so proud of those two and don't even know them . ( I feel like they are family ) thank you alliance and your employees !!!! call me anytime, thanks tommy and merry filasky
This is the most disorganized company with poor data security practices. We had to provide the same documents multiple times and were told not to use their document portal because it didn’t work. Instead we were asked to send pii data through gmail.
Things went well after numerous phone calls
The whole staff was very good, kind, patient and very knowledgeable. I will absolutely recommend Alliance Home Loans.
Alliance was very professional and timely. I would work with them again and recommend them.
fast loan process ! very pleasant to work with made everything real simple !!
Thank you Mr Robert Contreras and Ms Tanie Rosas for helping with my home
Robert and Tania were honest and helpful. I am glad I decided to purchase my home with Alliance and Robert Contreras
Linda and Derrick were great!
Norma guided me through the whole process of buying my house from paying off credit cards and getting my score where it needed to be to filling out paperwork and sending it to where it needed to be sent. Norma is an asset to Alliance Home Loans.
Very professional. They helped me get my loan closed ahead of schedule. Very kind, knowledgeable and helpful.
They were very knowledgeable and being a first time homebuyer at my age they were very helpful and made me feel very comfortable, I worked with Dusti and she was always very nice.
Tony, Tracy &Company were phenomenal! Involved in many mortgage transactions, hands down the best if the best. No complaints, smooth, fast and top notch! Thank you very much.
Aaron Alvarez is the best loan officer you can ever have. He and his team were the best work with. Everything was done on a timely matter and no problems. I highly recommend Aaron and his team for any loan in the future.
Excellent service, great experience. I would recommend Jim Brand to anyone looking for a mortgage or refinance.
This was a very difficult closing which scared away my major bank. Estranged wife would not cooperate and Alliance worked around this situation and provided all papers required to close. I could have gotten better terms elsewhere, but Alliance's willingness to work with me made this buyout of joint owned property possible.
Every single person I dealt with at Alliance Home Loans was absolutely amazing. They treated me with respect, and were friendly. They always responded to my questions quickly! I loved working with them, and will return next time I have the need!
Dillon MacDonald was absolutely wonderful. He walked me through the process and was very honest and upfront. The process went very smooth. My whole experience was seamless and far less difficult than I thought it would be. I will not hesitate to recommend Dillon to my friends. Karen F
Alliance helped my family to achieve a dream we thought was impossible. We've always wanted to own the home we were renting but never thought we'd be able to figure out all the steps required, nor did we think we'd be approved. Our agent, Scott Mailloux helped us through every step of the process, taking the time to make sure we understood all of it and here we are - proud homeowners with a great mortgage rate!
Brenna Figueroa was awesome to work with; she was knowledgeable, professional and displayed great patience as she guided me through my mortgage options and the overall process. She went above and beyond; attending the closing to ensure I didn't have any last minute questions. This was a smooth process because of Brenna. I recommend Alliance Home Loans and Brenna!
Robert Contreras and his assistant Tania Rosas were so helpful! I had so many questions and needed guidance because is my first time buying, Tania was always so helpful and Robert answer all my questions.
We love our kitchen!
The windows look very nice and I have gotten comments on them so far. Everything has worked out great.
The starlight team is exceptional and made buying our home a wonderful experience.
Overall, everything was great but there are some post-implementation issues that haven't been resolved.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Alliance Home Loans as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys