Tony Keefer was very knowledgable regarding the entire project and his prices were very fair. When we asked him for his opinion, he was familiar with the products and gave us pros and cons for those we were comparing. He did not try to lead us toward one particular product. Even though it took us a while to do our own research and make our choice, he was VERY patient with us and never tried to convince us to do more than we needed. There were very few additional charges, only for a choice that we made, or for an unforeseen "surprise". All of his people/crews were on time, were respectful and appreciative of anything we offered them, did not use any inappropriate language and cleaned up after themselves. We were very pleased with our project which included a new roof, new skylights, new downspouts and gutters, new siding and a few minor outdoor repairs. I would highly recommend Keefer Contractors.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of All Decked Out Inc/Keefer Contractors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys