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Montina was such a professional and knowledgeable person to deal with throughout our process with our new windows. She follow-up to see how everything was going and if we were pleased with how everything was going. The main installer went way and beyond with the installation. He was also very pro... more
The general workmanship was very satisfactory, but the salesman/supervisor Dustin Bowers behavior was totally unacceptable. He was not very professional and used obscenities at me when a problem was reported.
They explained everything since I didn't know what was going on. They were curteous and here on time. They made feel more comfortable about what was going on with the mold.
Excellent experience throughout! Professional service and quality workmanship.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Windmill Homes & Improvements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys