Begining to end, service and commitment to excellence were top notch.
The product looks great! I'm satisfied with the finished product. The installation was put off a bit. I had some issues, of which they did come back to address them, promptly. It would have been nice, if I could have done some prepping before the installation.
Unfortunately I was terribly sick the day they came to install my shower. The installer did a wonderful job. Very knowledgeable.
I really enjoyed the experience of the design service, the personal attention to my design concerns and initial ideas mixed with the designer resulted in a great design and satisfying experience.
Had an encapsulation done on our crawlspace. Guys were awesome and even took care of things they didn't need to. Reccomend them and would use them again for jobs.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Wentworth Builders, Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys