They finished the job per the original agreement but were four months past the original schedule. The was an issue with the cabinets but we really never got a real answer to the problem. We are not happy with cabinets provided by VanderBeken. We accepted them but we feel that we did not have any other choice.
They are trustworthy and the high standards of workmanship shine!
It is never a 'convenient' time to execute an extensive remodel on a 100-year-old home. Adding pandemic-driven supply chain and subcontractor resource issues only added to the challenge. VanderBeken Remodel was able to meet those challenges and provided us with a finished product that exceeded our expectations.
Vanderbeken Remodel is the model for honesty and integrity. And the quality of their work is outstanding!
We were promised a lot of things. Schedule, budget, communication, were all disregarded once project was initiated. Felt like we were sold one thing and fought to get it delivered correctly every single step of the way. Took longer to finish than should have due to very poor planning schedule. Details for the job were non existent, forcing me to ask and question every detail with little confidence on what would be delivered. Very unsatisfied with level of service, however, finished product was satisfactory.
I am very appreciative of the high quality of work that VanderBeken provided. Everyone that I dealt with at the company was courteous and very capable. I would enjoy working with them again.
This is the third time we have hired Ron VanderBeken to remodel our home. In every project from converting a garage into living space with woodstove installation and granite surround, to building a detached carport, to this, our latest experience, adding over 1,000 sf to our house, leveling the yard and widening our driveway, Ron has excelled in everything. He is personable, available, and fastidious in every detail. His dedication to quality and beauty is evident in every corner of our home. For ten years we planned our "dream home" and to see it crafted out under Ron's expertise has been an amazing experience. It's more beautiful than we ever imagined!We always recommend Ron to everyone. He's the only man we'll ever hire for home projects.
Ron agreed to work with me when no other contractor I contacted would, regarding the repair of defective work from another contractor. I asked a lot of him and his team regarding documentation, asked a lot of specific questions and he was super patient and accommodating. And, AND - he did an in person visit a couple of months later to see if everything was as it should be and if I had any concerns or questions. That kind of follow up and integrity is rare. VanderBeken Remodel is worth every penny.
Recognized Excellence - Everyone was exemplary.
Additional Comments - Thank you for going above and beyond, documenting and taking many pictures of what was done by the other contractor and how you fixed it so the shower would drain properly. Thank you for your willingness to take on my project when no one else would.
Areas Of Satisfaction - They knew how to do everything very well, and most of all, everyone involved were so nice! & easy to talk to, and totally trustworthy (ie: leaving keys for house)
Additional Comments - Hiring remodelers is almost like a marriage- so trust is the most important factor. We totally trust Vanderbeken to do their best, and finish the job no matter any circumstances.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of VanderBeken Remodel as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys