While having a newly constructed home is nice, the quality in the mater

I have recently experienced with Van Metre Homes. Despite this being my fourth Van Metre home, I have unfortunately encountered notably poor service during my current warranty process.
Specifically, I have found the warranty manager, David, to be unprofessional and at times rude, which has made resolving my warranty issues more difficult than expected. Given my longstanding relationship with your company, this experience is quite disappointing. I will never buy or refer Van Metre to anyone after this experience.
I am writing to express my deep dissatisfaction with the customer service and warranty support I have received as a buyer of my fourth Van Metre home. Unfortunately, the experience with your warranty manager, David, has been especially disappointing and unprofessional.
To provide context, I purchased a spec home in July 2025 after noticing an ant infestation during the initial viewing. The salesperson assured me this issue would be handled, and I signed the contract within the same week. However, during the September 23rd walkthrough, I found the ant problem had worsened significantly, with thousands of ants present, and was told I would need to arrange pest control myself. Additionally, the house was dirty from construction, with windows uncleaned, and I was informed that only minimal cleaning is performed by Van Metre’s team. At the final walkthrough, these problems remained unresolved.
After moving in, I have encountered multiple issues including:
• Leaking master bathroom shower door
• Leaking window in the family room during rain
• HVAC problems causing a large temperature difference between floors
• Missed paint touch-ups initially noted but not addressed
• Large gap between the countertop and cooktop
Despite submitting multiple tickets via the Van Metre portal, the response has been unsatisfactory. David dismissed the shower leak issue by claiming it should have been caught earlier and incorrectly stated the shower is ADA compliant—which it clearly is not, lacking grab bars, proper curb height, shower seat, and controls as required. After escalating, a rubber replacement was attempted but the shower still leaks, with the door so poorly installed it must be slammed to close, causing water to spill onto the floor. This is a serious safety concern as my husband, who is disabled, and I have slipped multiple times due to water pooling outside the shower. The Shower is still leaking.

Van Metre does the planning of how everything should be, and I like the planning compared to other companies.

Yes, I am likely to recommend Van Metre Homes to a friend.

Sales team sent only the contact and HOA docs, does home owner need to follow up for each additional doc such as cabniets layouts and electrical layouts? Despite following up several times, they sent incomplete documents. They don't pick calls, don't respond to voicemails, don't respond to emails...

Slow follow up on poor craftsmanship. Took an extended amount of time to address a poorly installed window with framing that was crooked.

They were very transparent about their process and kept me informed constantly.

I’m learning there are a lot of financial problems that are impacting my HOA
Also I’m discovering there may have been some shortcuts taken that impact quality

Houses are not insulated for sound you can hear from one room to the other and build quality has gone down , can clearly see saving money for Vanmetre at the cost of quality.

We choose you because we thought you would have better customer satisfaction but omg how we are disappointed by your conduct of business after we actually closed the house. It’s like the moment you got the money, a month over and your attitude change to “who are you?”

Van Metre Homes could have more room for improvement for the quality.

Depends on what we hear at the HOA meeting

Too expensive for what you get

Exceptional workmanship and all-around good experience. Definitely worth the inconvenience of renovating.

Front sales office not very helpful/ intelligent. The home built quality is horrible.

Tl this is my second Van Metre Home. Overall, Van Metre homes are well-constructed and well-designed. I was an out of state buyer, and the sales team made it easy to complete the process from afar. What I am disappointed by is the construction team. (1) My house had water damage from a leaking pipe in the wall, which damaged the basement wall and carpeting. It was my inspector who discovered this leak rather than the construction team. (2) There was 4 weeks between the New Home Reveal and Re-Walk, yet the walk-through list was not completed on the day of my settlement. There were some walls from the water damage repair that was not painted, chipped hard wood on the stairs, sticky floors. I also discovered that the wall oven trim was crooked and notified the construction manager. It's been more than 1 month after settlement and the trim is still not yet fixed.

I am not likely to recommend Van Meter Homes due to their inability to make adjustments immediately post-contract. The builder was not allowed to make adjustments for 55+ homeowners for items like shower head heights or double hanging shower heads.

I moved in recently and just closed about a month ago.

The team has been helpful in fixing some warranty stuff, but I feel like a lot of the issues should have been caught or are quality issues. Nothing too major, but time will tell

professionalism, all dates were made on time, easy adjustments during preinspections, great customer service support, great design team

Have the front hose spigot outside instead of inside of the garage.

Pre-sales experience faded away completely post-sales. I wish the community sales, operations, and customer support teams were more responsive and accommodating in general.

I was more disappointed than happy with Van Metre Homes. The sales experience was not very good. We did not get any support, making it a very bad experience.

I liked the service and I like the house.

Second VM home. I find quality of build better than friends experiences with other builders. When it is available, design center options are excellent and provide lots of choices.