I have already recommended Van Metre to a few friends, and they were recommended to me by a friend.

Great customer service

First home purchase, don’t have much to compare it to but it was pretty simple.

Sales people were friendly and professional

More attention to detail, better craftsmanship.

I’m more likely to recommend if you allow buyers to pick their options. Every other builder does

The sales and construction team were outstanding. This is truly our dream home.

It was initially a difficult process as I wanted to make modification to my contract a couple days after the 3 day window. I needed an additional bathroom for my elderly mother and continued to recieve no as a response from the staff on site. I wanted the home so much and I had already committed my funds 60K, so i eventually went corporate for a solution. I would have appreciated if the on site staff would have went to corporate on my behalf earlier in the process, so I could have received everything i wanted in my new home.

Another issue, I stayed in a Van Metre apartment rental property strategically to take advantage of the Van Metre rewards program only to be disappointed by the on site staff again by not finding a way to honor the program for a customer.

Finally issue, the day that I closed on my new home January 29th 2025, I received the wrong set of keys to the my new home which impacted lots of things for me and made me feel quite emotion about the situation considering all the previous issues.I brought this to the attention of on site staff to see what they could do for this extreme mishap on there part or the colke time partnership part for the closing process. Nothing has been done to date and I have been in my new home for nearly a month. I don't feel comfortable make a public recommendation considering all that I have experienced that didn't need to happen.

The sales team is excellent and very responsive. All of our questions were answered during the process and if they did not know immediately, they followed up with a solution shortly thereafter.

Everyone we worked with was so friendly and welcoming and really kept us at ease throughout the entire process. The quality of the build is also excellent and pleasantly surprises us every day as we find new well-thought-out details. This being our first home buying experience made it especially stressful and scary for us, but everything that Van Metre did made it exactly what we could've ever wanted it to be. I would gladly recommend Van Metre to anyone I knew (especially first time buyers!) based on our wonderful experience. We felt and continue to feel, so taken care of.

There were a couple of issues that didn't make me want to give them a 5.

Nothing can please everyone.

VM excels in many areas but uses inferior quality items not easily replaced in other areas.

They are good, but I see some things that are not up to the standard, like there is a crack in six months only.

Mostly responsive and helpful. Sometimes the contractors show up and aren't prepared to complete the work on the first visit, requiring another visit to be scheduled.

Yes.

They need to improve in some areas.

Van Metre Homes was very helpful, and the people who work there are knowledgeable. They guided me from the start all the way to the closing of the home. They gave me periodic updates and prompt responses, and we are happy with the entire buying process.

They did not do a good job structurally. About 25% of the timber was broken, and they have not replaced it. I was very unhappy with that.

We are still in the "follow-up" process as we are six months removed from move in. There remain issues, but I am confident Van Meter will address.

The premium price has not justified itself yet given I've had the same poor experience with getting issues resolved in a timely manner. Materials and workmanship are a small step above what I've seen elsewhere.

While I had good experiences with particular areas (Design) the overall experiences was not very satisfactory

Overall experience was not good

Our first but maybe not our last.

This is my second home purchase with Van Metre. I’ve always found them to be responsive and customer oriented. This experience was no different. Rvee, Tracie and Mitch answered all my questions throughout the build process. They made it a fun experience.