Van Metre Homes had wonderful customer service every step and went above and beyond to insure the homeowners were happy with their purchase, and it was appreciated. We thoroughly enjoyed working with them throughout the process.
I am very likely to recommend them to a friend; they were outstanding.
Everything seems good now but need time to see how it weathers.
Quality of materials like windows, wall paint, appliances, LED lights and upgraded bathroom items are very poor.
Windows - When windy, we can hear the wind blowing and wonder if the windows are properly sealed or they are poor quality windows.
Paint - Wall paint seems to be of bad quality as even a touch leaves stains and poor quality of paint job in certain areas.
Appliances - Refrigerator sometimes give out a loud humming noise for no reason. I have owned many refrigerators and non of them where this loud. LOW quality? The dishwasher does not dry and has damaged (rusted) many of my brand new pans and utensils due to sitting in the dishwasher for a long time without drying. There is a dry feature but the setting takes 3-4 hours for the process. Whoever has heard of a dishwasher being turned on for 3-4 hours? Such a waste of electricity. BAD quality product!
LED lights - Thought we are getting nice led lights but received warm lights. Builders have used the cheapest LED recess lights as they don't have a switch to change from warm to cold light. During design session I mentioned that we like bright (cold) light and were told that these are an upgraded version from the first home built in the community. But that was not so!
Upgraded bathroom - Upgraded black bathroom shower and sink items are not "upgraded quality" as faucets jiggle and shower head is tiny and water comes outside shower because the door is higher then should and shower water spills out. Biggest fear is that we can hear water dripping in the basement but can not identify from where and when as we suddenly hear the dripping noise.
FYI, on the first morning, the "HEAVY" bathroom cabinet panel fell on my 9 year old foot son's foot while brushing because the panel was not snapped into place. I had decided not to pursue this incident but just imagine how bad it could have been. I have a recording of this incident and have shared it with Van Metre.
So, as you can imagine, I am very wary of the next couple of years. What else could go wrong and I am going to be responsible of solving it as the warranty will be expiring throughout the years!
The sales team at Van Metre Homes was excellent! When I wanted to make any changes, they made it happen. Phillip, Morgan, Michael, and Anna were all very helpful at guiding us through all the options. They helped us know what would be good for our family, and overall it was a good experience.
While I am happy with the quality of the home, the many issues with the HOA/neighborhood designs because of Van Metre have become a problem. It is obvious to me know that the sales team knowingly and willingly lied about certain aspects of the neighborhood design (stupid amount of fire lanes reducing parking and hideous signage and amenities that will likely never be provided) so they could make sales. The HOA currently controlled by Van Metre doesn’t seem to care about the residents, or at least didn’t until multiple calls and emails to fix the situation, which I shouldn’t have had to waste the time on.
I was also sold on a 4 bedroom unit, but due to a Van Metre screw up it was only a 3 br unit. Van Metre did little to correct this. It was an issue with the permits submitted and they didn’t want to deal with their mistake.
The quality of their construction is very good.
We were offered no options, whereas early offers were given many options.
See other comments; certain things that normally come standard weren't there, work ability for those off us with full time in person jobs that can't just take off is not there, Some items and placement in house don't make sense
The home from Van Metre Homes exceeded our expectations for a home in that price range.
My wife and I would highly recommend Van Metre.
I am likely to recommend Van Meter Homes to a friend because they are very responsible and of high quality.
Had nothing but great things to say about my experience with the staff. From sales to construction mgr it has been fantastic.
Overall, things have been thoroughly good, and we have been happy customers so far. There were a few repairs that had to be made here and there, but so far we have been pleased.
I would recommend them to anyone.
The process was not as easy as they made it seem, but it was not terrible. It was a good average.
The customer experience of buying a house could definitely be better with their customer service. They have not done a good job, especially with first time purchase buyers.
Good management and quality product.
excellent floor plan
The quality of materials used in the house is good.
Communication and Professionalism
Overall I am pleased with build; minor annoyances as this is NOT a custom built home. I believe Van Metre will follow thru and fix issues / concerns.
Overall very nice expwrience and house
I’d recommend Van Metre to a friend as it’s our 2nd home with the builder. However, the second experience was not as enjoyable as the first time around!
Very responsive and professional to customers requests. Results were mostly satisfactory.