Terrible experience thus far. We've had 4 broken items in the house (See below). Further we've had major issues getting stairs built out off the back door b/c of how close the house+door was placed to the setback (county is rejecting our asks and we have to essentially make a tiny stair case - not at all what i was told could be built (by Rvee in sales). - Team has not been helpful in solving that issue and flatly ignoring our latest requests in writing. Most importantly though, our driveway was built on the top of a very steep hill leading to a ditch. It's been eroding (one time a team came out and fixed major issues, but new eroding issues have not been fixed thus far - after multiple requests). The hill is 65% down from the edge of the driveway - this is simply not safe. We tried to see if it would work after moving in but it hasn't - when moving in several people (Rvee, Mitch and Mitch's employee) all indicated if the steep hill was issue we should raise it and Van Metre would work with us - The initial replies on asking for something to be done given upcoming winter months with ice, etc. have been rejected. Only after contacting a lawyer and the city has Warranty Director finally decided to see if something can be done. This is simply not a way to treat your customers especially on a safety issue. it's not like we are asking for a swimming pool, we simply want to shore up the hill so eroding doesn't turn to a constant problem and we want to make this hill safe for winter months. Additionally it's so narrow we can't even turn cars to get into garage. All of this should be fixed, instead of us being told multiple times no not part of warranty.

The home finishes are fantastic!

They are a good builder.

While having a newly constructed home is nice, the quality in the mater

I have recently experienced with Van Metre Homes. Despite this being my fourth Van Metre home, I have unfortunately encountered notably poor service during my current warranty process.
Specifically, I have found the warranty manager, David, to be unprofessional and at times rude, which has made resolving my warranty issues more difficult than expected. Given my longstanding relationship with your company, this experience is quite disappointing. I will never buy or refer Van Metre to anyone after this experience.
I am writing to express my deep dissatisfaction with the customer service and warranty support I have received as a buyer of my fourth Van Metre home. Unfortunately, the experience with your warranty manager, David, has been especially disappointing and unprofessional.
To provide context, I purchased a spec home in July 2025 after noticing an ant infestation during the initial viewing. The salesperson assured me this issue would be handled, and I signed the contract within the same week. However, during the September 23rd walkthrough, I found the ant problem had worsened significantly, with thousands of ants present, and was told I would need to arrange pest control myself. Additionally, the house was dirty from construction, with windows uncleaned, and I was informed that only minimal cleaning is performed by Van Metre’s team. At the final walkthrough, these problems remained unresolved.
After moving in, I have encountered multiple issues including:
• Leaking master bathroom shower door
• Leaking window in the family room during rain
• HVAC problems causing a large temperature difference between floors
• Missed paint touch-ups initially noted but not addressed
• Large gap between the countertop and cooktop
Despite submitting multiple tickets via the Van Metre portal, the response has been unsatisfactory. David dismissed the shower leak issue by claiming it should have been caught earlier and incorrectly stated the shower is ADA compliant—which it clearly is not, lacking grab bars, proper curb height, shower seat, and controls as required. After escalating, a rubber replacement was attempted but the shower still leaks, with the door so poorly installed it must be slammed to close, causing water to spill onto the floor. This is a serious safety concern as my husband, who is disabled, and I have slipped multiple times due to water pooling outside the shower. The Shower is still leaking.

Van Metre does the planning of how everything should be, and I like the planning compared to other companies.

Yes, I am likely to recommend Van Metre Homes to a friend.

Sales team sent only the contact and HOA docs, does home owner need to follow up for each additional doc such as cabniets layouts and electrical layouts? Despite following up several times, they sent incomplete documents. They don't pick calls, don't respond to voicemails, don't respond to emails...

Slow follow up on poor craftsmanship. Took an extended amount of time to address a poorly installed window with framing that was crooked.

They were very transparent about their process and kept me informed constantly.

I’m learning there are a lot of financial problems that are impacting my HOA
Also I’m discovering there may have been some shortcuts taken that impact quality

Houses are not insulated for sound you can hear from one room to the other and build quality has gone down , can clearly see saving money for Vanmetre at the cost of quality.

We choose you because we thought you would have better customer satisfaction but omg how we are disappointed by your conduct of business after we actually closed the house. It’s like the moment you got the money, a month over and your attitude change to “who are you?”

Van Metre Homes could have more room for improvement for the quality.

Depends on what we hear at the HOA meeting

Too expensive for what you get

Exceptional workmanship and all-around good experience. Definitely worth the inconvenience of renovating.

Front sales office not very helpful/ intelligent. The home built quality is horrible.

Tl this is my second Van Metre Home. Overall, Van Metre homes are well-constructed and well-designed. I was an out of state buyer, and the sales team made it easy to complete the process from afar. What I am disappointed by is the construction team. (1) My house had water damage from a leaking pipe in the wall, which damaged the basement wall and carpeting. It was my inspector who discovered this leak rather than the construction team. (2) There was 4 weeks between the New Home Reveal and Re-Walk, yet the walk-through list was not completed on the day of my settlement. There were some walls from the water damage repair that was not painted, chipped hard wood on the stairs, sticky floors. I also discovered that the wall oven trim was crooked and notified the construction manager. It's been more than 1 month after settlement and the trim is still not yet fixed.

I am not likely to recommend Van Meter Homes due to their inability to make adjustments immediately post-contract. The builder was not allowed to make adjustments for 55+ homeowners for items like shower head heights or double hanging shower heads.

I moved in recently and just closed about a month ago.

The team has been helpful in fixing some warranty stuff, but I feel like a lot of the issues should have been caught or are quality issues. Nothing too major, but time will tell

professionalism, all dates were made on time, easy adjustments during preinspections, great customer service support, great design team

Have the front hose spigot outside instead of inside of the garage.

Pre-sales experience faded away completely post-sales. I wish the community sales, operations, and customer support teams were more responsive and accommodating in general.

I was more disappointed than happy with Van Metre Homes. The sales experience was not very good. We did not get any support, making it a very bad experience.

I liked the service and I like the house.

Second VM home. I find quality of build better than friends experiences with other builders. When it is available, design center options are excellent and provide lots of choices.

I would absolutely recommend Van Metre Homes to a friend. The entire process was very smooth. The community leaders are kind and easy to work with. We began looking at purchasing a home in October of 2024, and this was our first time looking at a Van Metre Home. They showed us all of the available options and community development plans, and really took their time making it feel personable. We liked that their communities had a modern feel to them, and were not outdated. We were not ready to purchase a home at that time. Van Meter Homes offers their own lender, which provided a lot of closing cost perks. We love our home, and are very happy with our decision to go with Van Metre Homes.

I am unlikely to recommend Van Metre Homes to a friend due to ongoing concerns with construction quality, inconsistent communication, lackluster customer service, incomplete or delayed repairs, and an overall lack of consistency in the homeowner experience. These issues have eroded trust and remain unresolved despite repeated follow-ups, leading to disappointment with both the product and the process.

The house is beautiful and well made. We have a few issues with water that wasn’t well thought out and we were told “house was designed to spec.” Being these homes are close to 1M I would think the warranty period would provide more coverage.

The build is good. I am enjoying the product.

I would not recommend them to a friend because of their inability to change any of the specs, like one thing I wanted to run a wire through, but they wouldn't allow it or any changes at all. They want to stick to the template. It's been three weeks, but I still haven't received any mail. I think the construction team told me they'd called USPS to drop off mail at this particular mailbox, but I haven't gotten answers. There seems to be a disconnect somewhere between the construction team during closing and what's actually happening. I wouldn't say it was disappointing, but these two soured the entire experience. Warranty seems responsive. I reached out, but they're not getting it done, but instead said they'd reach out to get the scheduling done. Some of the items, like the drywall, isn't the best quality.

I would recommend them. I did have some issues with the home. They are being addressed.

Nice looking unit, cheap appliances, especially for the price, countertops really poor quality

Good service people and I highly recommend them to somebody looking to have a nice and beautiful house.

Advertising does not meet reality. As we are moving in to the home we purchased from Van Metre, we are finding basic features that one expects in a million dollar home to be missing. Rather disappointed with our choice where we will now need to spend time and money to address these shortcomings.

Customer service is the worst.

I'm disappointed with some of the interior craftsmanship. My floor was check for uneveness and found no issue, however I feel the bouncy uneveness when I walk on it everywhere. I understand it's a floating floor but it shouldn't have a significant bounce.

Also, I can hear people walking from the two townhomes next to mine. The vibrations are extremely strong. I feel like I'm living in an apartment.

There was not enough guidance that I got from sales in terms of the options explanation. Plus not much info provided by the wall thru. The walk thru felt it was too quick.

The construction quality, community experience and the teams who assisted with the inspection, repairs and sales were all great.

We are very pleased with our neighborhood and the sales experience. We always felt welcomed and both Rvee and Carlene always responded quickly.

So far the experience has been great. My main complaint has been the poor preparation of the ground for the sod. It was laid on top of rocks and everyone in this area of the neighborhood will be fighting to have good lawns because they are planted on rocks, not soil.

Unfortunately, I’ve built multiple homes with multiple builders and my experience with the construction team and the craftsmanship of this home is horrible. I would not recommend this builder to anyone.

We have been in the home for two months, and we are currently working with the warranty team, so it's difficult to say how the end product will work for us.

We have been living in our new house for less than a month now. The home is fine and we have had one satisfactory experience with warranty so far. However, we had a very bad experience with the sales team, who were not transparent about the school zoning changes for West Park IV. We are aware that school zoning is not associated with Van Metre or any builder, but the builders are obliged to inform every family of such important changes that could affect their home-buying decision. School zoning is a big decision-making factor.

I bought model “as is” and experienced some issues that I didn’t catch at walk through. I thought the model would be “thee model”.

Neutral. See noise issues.

Very well built homes with desirable features and price

They use good quality materials.