Types of work - Flooring
Sales Knowledge - Wendel Lewis,
Design - Better than i imagined
They were very professional and researched what they needed to do. They did a good job.
Sales Knowledge - Very much so.
Recognized Excellence - I would like to recognize Lee Simmons and Thomas.
Areas Of Satisfaction - I was most satisfied with the knowledge of what needed to be done and the execution of the installation.
The concept they have with gathering before they get started really impressed me. We really enjoyed the fact that it got done and they were willing to make any changes. I could go on and on. It was good experience.
Types of work - Kitcent dining remodel for an open concep anbrandnew ckiethe.dd
Communication - Everyday!
Professional & Organized - That was great!
Recognized Excellence - I would like to recognize the salesperson. Philip and Larry were very kind, understanding, willing and hard workers. We couldn't have asked more more. We liked Mark a lot too. He checked on the job all the time, took all our calls, made all our changes and very got upset or irritated with we wanted different things or changes.
Areas Of Satisfaction - TraVek exceeded our expectations in every area. The kitchen turned out beautiful. They were very helpful to me in helping me make my decisions. Everything looks high end. That is what I love.
Additional Comments - I am really excited to use it. We had to leave right after they were completed the renovations for the Summer. I can not wait to get home and use it.
Recognized Excellence - Davin provided exceptional service.
Areas Of Satisfaction - I was satisfied with all of them.
Additional Comments - They were very professional, respectful, and courteous. They met all of my expectations--went ways beyond what I expected and I have recommended them to many of my friends and relatives.
Recognized Excellence - I would like to recognize Todd Raisanen for his exceptional service.
Quality Of Workmanship - They were pretty great, I was impressed.
Recognized Excellence - The salesman David and the project manager. The project manager communicated with me well and if I was to have any more work done I would probably request to have him if possible.
Recognized Excellence - Rod..David and Wendall
Recognized Excellence - Jim was superb.
Areas Of Satisfaction - All
Additional Comments - Well done
I am very pleased with the quality and integrity of Travek, Inc in building my home addition.
Quality Of Materials - It ended up as a 5. We had an issue at the beginning, but they corrected it.
Recognized Excellence - I would like to recognize Hans for his exceptional service. Hans did a great job from start to finish and was great at communicating the whole way through.
Areas For Improvement - TraVek did not fall short of my expectations in nothing really. They hit all the marks.
Areas Of Satisfaction - Travek met all the expectations that they put forth. They laid everything out cleanly and hit all the marks.
Recognized Excellence - Mark Poulton for excellent knowledge, problem solving, positive attitude managing the project onsite. Todd Raisanen worked relentlessly to overcome a ridiculous number of petty permit roadblocks the City of Phoenix threw at the plan. I'm not sure there is anyone else who would have put in that kind effort and could have made it happen. Cosme (grading, concrete, stucco, pavers) was excellent and really worked hard to help make some of the fussy details we requested come out right.
Areas Of Satisfaction - Working patiently through numerous details to create a design that fully met our wishes and then achieving it in the final outcome. Incredible tenacity getting through months of city permit denials (mostly, bureaucratic silliness and some really stubborn, lazy people in the planning departments - my favorite was the fire chief denying the permit (while laughing at us) because the city's fire hydrant failed to meet its minimum flow requirement.) The subcons Travek brought on site were all of high caliber and we were very comfortable with them working on our home and around our pets.
Additional Comments - I judge a company (significantly) on how well they work through problems and respond to issues that come up. We had a big project that is guaranteed to have things come up. Each time, Travek worked with me in positive fashion to work out the best solutions.
Recognized Excellence - Sam, Mark, Philip, and their teams were great, great work and were great to work with during the project.
Recognized Excellence - Sam and Mark as they were most frequently in contact with me. Scott and Davin were also key in the successful realization of project goals
Areas Of Satisfaction - Very pleased with the quality and workmanship on the project
Recognized Excellence - Thom
High quality work and very reliable with follow-up after project completion
Clean - Consistently clean and nothing out of place
Safe - Never seemed unsafe
Respectful - With the exception of one sub-contractor leaving the driveway a mess, everything else was good
Communication - Kept in touch everyday during the project
Quality Of Materials - All materials seem like high quality
Quality Of Workmanship - Nearly perfect work
Problem Resolution - Followed up on every problem right away and all the problems were resolved
Schedule - Finished right on schedule.
Sales Knowledge - Yes, very knowledgeable with all my projects
Recognized Excellence - Sam Browning
Areas Of Satisfaction - Flawless workmanship
Additional Comments - Very reliable and prompt in all aspects of business.
Recognized Excellence - Dan & David
Recognized Excellence - Mark. He was very responsive, responsible and professional. He went above and. beyond.
Recognized Excellence - Rodney did a very good job.
Areas Of Satisfaction - All areas exceeded my expectations.
Additional Comments - It was as usual. I have used them before and I got what I expected.
Can’t wait to use Travek again for my future remodel projects.
Recognized Excellence - Jim, the general contractor, was friendly, professional, great to work with.
Areas Of Satisfaction - I love my kitchen!!!
Design - I am so happy that Travek was able to show me a computer picture of the exact replica of my kitchen as it would look when completed. Had they not had this service I would have been devestated by my original design which looked like a sterile medical lab. Since I was able to see the finished project before I started I was able to redo the entire design to something that is warm, clean and beautiful.
They considered the needs of my handicapped husband. They personalized our bathroom to suit his needs.
Very poor quality of work. They destroyed my backyard and would not take responsibility for fixing and cleaning. My travertine is still loose. The pop up pump quality is very bad. My band new pool looks dirty at all time and had to invest more in buying a vacuum to clean the bottom of the pool. We w... more
Titan Restoration has been very professional from the very beginning. I would highly recommend them to anyone.
I was extremely satisfied with the home selection at Starlight Homes. I was also happy with the follow-up and the support that I received since that time.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of TraVek, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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