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We love our new closets!
JoHanna was extremely helpful, insightful, professional, and courteous. I enjoyed the Kohler design experience.
Excellent service and superb quality. I would definitely recommend and will re-hire for future projects. Project managers clearly communicated timelines and the process for completion. Helpful and professional.
I felt like Bone Dry did a good job on the skylight replacements and chimney rebuild. The bricks on the chimney matched our house and other chimney very well. They showed up on time, were pleasant, and worked efficiently. We were very pleased with their work. The only thing I wasn't happy with w... more
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sutton's as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys