Until we worked with Sun Design, we didn’t know what a good experience with contractors were. The bar has been set. As long as we live here, we won’t work with anyone else.
I have used them twice, and they are very good.
Sun Design completely transformed our master suite. We went from a single sink/tiny shower to a double sink/double shower with separate toilet room and walkin closet. They also made updates to the home office and outdated staircase. Project included new master suite, lighting, heated floors, decorative moldings, pocket doors, cable railings, an open office space for a contemporary/transitional space. It's not easy to mix contemporary with transitional but Sun's designer Maggie was 100% open to all of my ideas and was able to bring them to life AND improve on them. Sun does things right, from permitting to lining up your floor tiles to create the perfect pattern. They care about the details and want you to be happy - after my project was complete a member of the warranty team came to do a walkthrough - he made a list of a few things to be "fixed" that I didn't even notice. That's proof though that they are proud of their work and truly care about the final result.
After meeting with a handful of design/build companies, Sun Design was the first that was able to give us confidence in their ability to deliver a kitchen layout in a less than straightforward space. In addition to having professional staff, the trades they brought in for the job were also exceptional and made sure that we were happy with the work at every turn. From start to finish, Sun Design made every effort to work with us as various changes came up. It is one thing to walk away with a pretty kitchen. It is another to walk away with a pretty kitchen that you can feel confident is not going to fall through the floor or fall apart next week and be able to look back on the build process and feel like it was an overall good experience. That is what you get with Sun Design.
The quality of service with everyone we dealt with at Sun Design was exceptional. Our new sunroom and kitchen renovation has changed our lives.
Sun design did a fantastic job with our kitchen.
Sun Design was fantastic from start to finish! We are thrilled and would recommend them to anyone.
Thoughtful and communicative during the entire process. Their team was a pleasure to work with on our renovation and I certainly recommend them.
I am very happy with my experience Sun Design experience. It's so rare to find companies that truly care about keeping you happy through the whole process, not just up until you sign the contract. We had our master suite remodeled and couldn't be happier. Even after the project was done, Sun followed up by sending someone over to check on the quality of everything - they came back to "fix" (?) a couple things that I didn't even notice. Their warranty department continues to keep in touch with me to make sure everything is as it should be. I have to also mention the pre-construction team. The owner Craig and designer Maggie were very fun to work with. They were full of creative ideas. Like most people, we had a budget we wanted to stick to and they were able to point things out to us that would help us save money but not necessarily in an obvious way.Overall, very pleased and we look forward to our next project with Sun Design.
The staff of Sun Design have been attentive and professional.
They're a wonderful company. They did everything they said and went above and beyond my expectations. The craftsmanship was excellent. The foreman, Jeff was incredible. He cared about it like it was his own which is important to me because everyday I was there watching him only because I live in the house. So I saw him daily. When there were changes or we had to modify it, he gave wonderful suggestions and advice and most of the time, we did what he said. If he didn't have the answer, he would find it. They were excellent. They had to redesign my fireplace because the original didn't work and he came back with an excellent design. They implemented it and from pictures and from us talking and it turned out beautiful. The whole thing is perfect. I can't say enough about Ericka. She was the design person. She went above and beyond, always made herself available and helped me pick everything. They gave me a tremendous amount of advice and suggestions and everything. So I can't say enough.
Great people and great design, but unfortunately team of designers we were assigned left right after we signed construction contract and despite efforts of production team, they just did not appear qualified to implement design in a quality manner and company generally lacked oversight on production end. Thus, implementation and delivery of the design was a nightmare and five month project took over a year....
A great company to work with. Very responsive to questions and concerns.
Sun design has been very helpful in developing and directing a useful and helpful renovation to our home.
My wife and I wanted to change our first floor living area from living room, dining room (hardly used), family room, kitchen (very small) to a "great room" that included more kitchen area with a pantry without needing to expand the current living space. We could not visualize how this could be accomplished and requested some brief designs that could potentially work. We were in the process of interviewing 3 companies but Sun Design was the only company willing to present some possible renderings prior to any decision on our part to accept them as our renovation team.
Sun Design was a pleasure to work with from start to finish. We could not have imagined a better experience - the entire team provided professional insight and mastery at every level. The project was finished on time and on budget. We would definitely go back to Sun Design for future projects.
I already have recommended them.
The quality and workmanship was exceptional.
I interviewed the top four design/build firms in the DC/Northern Virginia area and found Sun Design to be the most professional and resourceful in designing my lower level to create an aging-in-place living space for my mother. Sun Design provided several options for creating a new bathroom, coffee bar, bedroom, and walk-in closet, making it difficult for us to choose which one we liked the best, because we liked them all! Designer Maggie suggested some very unique solutions to areas in my home that no longer worked for me. Her creative ideas prompted me to add some additional projects to the renovation, including redesigning two additional bathrooms and creating a new, larger kitchen pantry. My mother and I feel very comfortable working with Maggie and Bob Gallagher, whom we feel always have our best interests--and our strict budget!--in mind when suggesting design features. And we really appreciate the expertise of aging-in-place expert Mindy, who provides guidance on the bathroom lighting, fixtures, and tile that would be best for my mom in the years to come.
I enjoyed working with the team to make an aging in place space for a family member. They were very knowledgeable with the type of design that allowed him to stay in our home.
We've used Sun Design for 3 different renovation/remodel projects (kitchen, master bath, full basement finish & wine room)...they exceeded expectation on all projects. They use a very tight 'process' which involves the homeowner every step of the way, and they ensure constant feedback from the client. Our friends who have used other companies for renovation/remodel projects ALL have horror stories...we've had none! A few little glitches, but all were addressed immediately and fixed to our satisfaction
Very pleasant to work with, good design sense and suggestions, attentive to detail, and high quality workmanship
While Sun is working make up for many of the problems we experienced during the phases leading up to the start of construction, we still don't feel comfortable recommending Sun to friends and family. Things in our opinion have gone well so far since construction has started, but we're still reserving judgement.
This is the best design team we could have had. We signed with them because of their professionalism, talented staff and very attentive customer service.We are now in the production portion and our production manager, Brian, has been superb. There could NOT be a better manager than Brian. He keeps us informed, works extremely hard and is meticulous in what he does.
We are pleased with our wonderful new kitchen that Sun Design rebuilt, after demolishing our old kitchen. We will certainly use Sun Design for future remodeling. One of the great things about the design team is that they listened to what we wanted. Before we settled on Sun Design we met with other firms that offer design and remodeling services; most of the design/remodeling companies seemed to work mostly with people who don’t cook much and who seem to be more comfortable in an all-white environment more appropriate to a morgue.The Project Team worked diligently to see that all the construction work (including gas and water plumbing, electrical work, wood carpentry, flooring, dry wall and painting) was done professionally and kept on schedule. Note we did go over our 12 weeks schedule by 2 weeks due to a delay from the cabinet manufacturer.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sun Design as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys