We would feel more comfortable answering this question after the project is complete.
They have been very thorough.
We love Sun Design and are back for our second project. We recommend them to anyone we know all the time.
SunDesign is the only firm I go to for renovations. I have only had excellent service and the designs have been brilliant and creative
Overall, the team performed very well. The project was technically complex, the work was challenging, but the team conducted themselves professionally in spite of the normal problems that arise day-to-day on the jobsite.
The design process was great. We felt supported and listened to. My one bit of advice is to be a bit more clear on the expectation setting of the process in layman's terms. We had a schedule but I didn't know what I didn't know so when they said "X meeting", I would never really know what to expect and when to expect it.
We were very pleased with the design assistance,the quality of the workmanship and the finished product.
From the beginning, the whole team has been a joy to work with. We've spent a lot of time getting to know each other and they have made it their mission to understand our needs (and helped us figure them out too). We can't wait to see our new home when the project is finished!
They had a professional design and workmanship.
The whole team has been responsive and proactive. We feel like we’re in good hands!
Everyone at Sun Design was amazing. From design to execution; they listened to my needs, guided the process, kept to schedule and budget, and left me with a beautiful product I will use and enjoy for years.
I would highly recommend them, and I already have.
Sun Design was totally professional throughout the entire process. They stand by the quality of their work!
The Sun Design team was excellent! Knowledgeable, attentive, helpful—everything you want in a design/build firm. We were grateful we hired Sun Design and will hire them again for future projects.
I especially appreciated the collaborative approach. Although the client, I also felt part of a team. From our first meeting, Maggie and Cassie asked numerous questions in order to understand my design needs and the best way to accomplish them. I'm extremely excited to turn my kitchen into better day-to-day living space as well as more room for welcoming friends.
All the members of the SunDesign's design team were easy to work with, prompt with answering questions, knowledgable, friendly, and personable. Doing a home renovation was & is very expensive and very stressful -- it feels and felt like a major life decision (because it is), and the SunDesign team acknowledged that, helped us work through various options, and provided great feedback along the way.
We selected Sun Design as the company to do our kitchen renovation because of their commitment to quality and customer service. We’ve been pleased with their responsiveness to our questions, whether they be process oriented or working out design issues.
Good comms once we got over the initial hiccup of no callback to a submitted online project query.
I have been very pleased with them. Sometimes it may be due to Covid, but it's difficult to get my questions answered. It may be that I have too many questions. They are not always there on their end when I want them, not when I need them, but when I want them. But the quality and support was very good.
We enjoyed working with Sun Design. From start to finish, they were attentive to our needs, outstanding at incorporating feedback, and delivered on time.
Already recommended to Linda and Peter Hill! Team has been responsive, easy to work with and thoughtful with suggestions.
SunDesign was very thorough in every aspect of our project, from design to permitting to scheduling to construction to cleanup to inspection to final signoff. Very easy to work with the entire team.
I felt that the salesman was a little pushy, and did not give accurate information about it. He told us things needed to be changed to be brought up to code, but they did not have to be changed.
After "living" with the work done by Sun Design for this past year, I am not as enthusiastic as I was at the onset. However, if asked for a referral I would recommend the company.
Met the company when they were working on my neighbor's house; was impressed and asked them to work on mine.
We give five stars, but with the caveat that Sun Design is expensive. However, Sun Design does great work and is great to work with.
Particularly during Covid, we were glad we selected Sun Design because they were a one-stop shop and management.
The honesty and upfront nature of Craig and Ericka working with us on budget was a real standout feature you don't see in the remodeling/rebuilding community!
Excellent professional and organization to work with.
We would highly recommend Sun Design.
We have used Sun Design on projects at 2 different properties. Their work is always quality and their employees strive to meet your goal and vision.
My 89-year-old mother recently experienced a health event, and we contacted Sun Design to do an “aging in place” bathroom remodel for her. Everyone at Sun Design has been great to work with – from my first conversation with Grace to set the process in motion, to the design and product selection with Jon and Nicolette that made our outcome not only beautiful but a look that is uniquely ours, to our amazing project manager, Jamie, and all of the supporting team members, like sweet Daniel, the trades, and the warranty team.
I expect any company doing remodeling to be able to do the big things, but the differentiation is in the small details and unique extras. The entire project was handled with meticulous care from start to finish and turned out beautifully! Although Sun Design may be on the higher side of the price scale, with the quality of their work and depth of the team I would make the same decision to use them again.
Sun Design offered multiple solutions for us to select from and fit our needs perfectly.
Until we worked with Sun Design, we didn’t know what a good experience with contractors were. The bar has been set. As long as we live here, we won’t work with anyone else.
I have used them twice, and they are very good.
Sun Design completely transformed our master suite. We went from a single sink/tiny shower to a double sink/double shower with separate toilet room and walkin closet. They also made updates to the home office and outdated staircase. Project included new master suite, lighting, heated floors, decorative moldings, pocket doors, cable railings, an open office space for a contemporary/transitional space.
It's not easy to mix contemporary with transitional but Sun's designer Maggie was 100% open to all of my ideas and was able to bring them to life AND improve on them.
Sun does things right, from permitting to lining up your floor tiles to create the perfect pattern. They care about the details and want you to be happy - after my project was complete a member of the warranty team came to do a walkthrough - he made a list of a few things to be "fixed" that I didn't even notice. That's proof though that they are proud of their work and truly care about the final result.
After meeting with a handful of design/build companies, Sun Design was the first that was able to give us confidence in their ability to deliver a kitchen layout in a less than straightforward space. In addition to having professional staff, the trades they brought in for the job were also exceptional and made sure that we were happy with the work at every turn. From start to finish, Sun Design made every effort to work with us as various changes came up. It is one thing to walk away with a pretty kitchen. It is another to walk away with a pretty kitchen that you can feel confident is not going to fall through the floor or fall apart next week and be able to look back on the build process and feel like it was an overall good experience. That is what you get with Sun Design.
The quality of service with everyone we dealt with at Sun Design was exceptional. Our new sunroom and kitchen renovation has changed our lives.
Sun design did a fantastic job with our kitchen.
Sun Design was fantastic from start to finish! We are thrilled and would recommend them to anyone.
Thoughtful and communicative during the entire process. Their team was a pleasure to work with on our renovation and I certainly recommend them.
I am very happy with my experience Sun Design experience. It's so rare to find companies that truly care about keeping you happy through the whole process, not just up until you sign the contract. We had our master suite remodeled and couldn't be happier. Even after the project was done, Sun followed up by sending someone over to check on the quality of everything - they came back to "fix" (?) a couple things that I didn't even notice. Their warranty department continues to keep in touch with me to make sure everything is as it should be. I have to also mention the pre-construction team. The owner Craig and designer Maggie were very fun to work with. They were full of creative ideas. Like most people, we had a budget we wanted to stick to and they were able to point things out to us that would help us save money but not necessarily in an obvious way.Overall, very pleased and we look forward to our next project with Sun Design.
The staff of Sun Design have been attentive and professional.
They're a wonderful company. They did everything they said and went above and beyond my expectations. The craftsmanship was excellent. The foreman, Jeff was incredible. He cared about it like it was his own which is important to me because everyday I was there watching him only because I live in the house. So I saw him daily. When there were changes or we had to modify it, he gave wonderful suggestions and advice and most of the time, we did what he said. If he didn't have the answer, he would find it. They were excellent. They had to redesign my fireplace because the original didn't work and he came back with an excellent design. They implemented it and from pictures and from us talking and it turned out beautiful. The whole thing is perfect. I can't say enough about Ericka. She was the design person. She went above and beyond, always made herself available and helped me pick everything. They gave me a tremendous amount of advice and suggestions and everything. So I can't say enough.
Great people and great design, but unfortunately team of designers we were assigned left right after we signed construction contract and despite efforts of production team, they just did not appear qualified to implement design in a quality manner and company generally lacked oversight on production end. Thus, implementation and delivery of the design was a nightmare and five month project took over a year....
A great company to work with. Very responsive to questions and concerns.
Sun design has been very helpful in developing and directing a useful and helpful renovation to our home.
My wife and I wanted to change our first floor living area from living room, dining room (hardly used), family room, kitchen (very small) to a "great room" that included more kitchen area with a pantry without needing to expand the current living space. We could not visualize how this could be accomplished and requested some brief designs that could potentially work. We were in the process of interviewing 3 companies but Sun Design was the only company willing to present some possible renderings prior to any decision on our part to accept them as our renovation team.
Sun Design was a pleasure to work with from start to finish. We could not have imagined a better experience - the entire team provided professional insight and mastery at every level. The project was finished on time and on budget. We would definitely go back to Sun Design for future projects.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sun Design as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys