Showed up when they said they would, made sure I was aware of the process and timing, clearly communicated any changes or instructions, did what they promised they would, and stayed friendly and positive throughout the project. Thank you!
We are absolutely thrilled with our new wood fence with lattice top. The wood is extremely high quality and the installation was top notch. We have had many complements from friends and neighbors. A much more superior fence than their competitors. Chris the estimator showed us the wood they use and when we compared with the competition we realized it was much better quality. Raoul the installer did a fantastic job. We are so happy we went with Sierra.
Suhas said they done good work for him, but the only issue was they initial estimate changed and went up about $350 because they forgot to include the gate, but other than that the work has been good.
Sierra Structures did a first class job building our wood fence. A shoutout to Jody who has been incredibly helpful at every step of the way, and to Raul and his crew for their excellent construction work. We are extremely pleased and would recommend SS very highly.
I think overall everyone I had contact with did well. The project estimator who came out did a good job. The assistant in the office did a good job keeping up with the accounting and the inspections. The foreman of the crew was excellent. Everyone involved did a great job.
Sierra Structures had excellent and prompt communication throughout the entire process.
Sierra Structures did a great job in a timely manner.
Additional Comments - Linda and Liz at the main office communicated effectively and very timely - I never had to wait more than an hour or so to receive a response, even if it was just to let me know they were researching a question. Also, they were both very nice and professional and I felt they were honest with all questions I had. It was refreshing to have this level of customer service that I expect on a regular basis but rarely receive. Jody, the head fence guy, met at my house for the consultation. He was VERY detailed and clear what to expect with the fence, the timing, where it was going to go exactly, and worked with me to figure out the best fence design due to constraints with my property lines and power/water/gas lines. I knew what to expect after our conversation and the fence lived up to the expectation. Last, the crew who actually put up the fence worked very hard, were polite, and kept me updated throughout the project. And their clean-up was excellent - not a single thing left except the fence was leftover! :) Thanks for everything.
I was very happy with the installer he was very polite and a hard worker I am very pleased with my fence and the installer.
Additional Comments - This is the third project that Sierra Structures has completed for me and I am 100% satisfied. I will call them again for my next project and I have recommended them to several friends!
They made the process very easy. This was my first time ever commissioning a project like this, and even though the weather did not cooperate with us, they made sure I knew everything that was going on every step of the way.
Recognized Excellence - I appreciated Jody for helping me pick out what I needed. The installation crew was great communicating with me what time and how we were going to work around the weather.
Areas Of Satisfaction - I was most satisfied with the communication. Jody was helpful and explained everything in detail. It was efficient.
Additional Comments - Our friends recommended us, and that's the reason we used Sierra Structures.
Sierra Structures was extremely professional during our fence installation. They kept us in the loop about any changes or new developments, the work was completed when they said it would be, and they didn't leave a mess when they were finished. Everything worked perfectly, we couldn't be happier.
I am a very happy customer.
Superb organization and communication! Outstanding professional staff! Thank you for staying on time too.
I was very pleased with the job they did. They worked with me on the schedule. The fence looks great.
Most pleased with my new fence.
Sierra Structures did a great job with our privacy fence.
Recognized Excellence - Angela Perry very pleasing to work with and very professional.
Recognized Excellence - Liz in the office is outstanding. She is one of the most professional, polite and customer service focused employees I’ve ever encountered. She always follows through and I enjoyed my interactions with her.
I am so glad we decided to replace our rotting porch with Trax. It is attractive, safe, and easy to maintain. I love the look of it. I like the precision of the materials and installation. Travis helped with the color selections and the two colors went together so well and match other structures around our house.
Recognized Excellence - Travis House, and Liz at the office
This was the nicest, smoothest, best-run project we've ever had. The project manager listened carefully to what we wanted and how we wanted it done. No high pressure - just a good quote. The work team was amazing. Nice, comfortable to have around, worked HARD, and did a beautiful job. We couldn't be any happier!
Areas Of Satisfaction - Everything was done professionally and the work crew worked hard. If they couldn't be there on some days (because of weather), I got a call in advance to let me know. You do not know just how rare it is for companies to keep you in the loop anymore. They worked with us to find the best way to contain our dogs while the old fence was torn down and the new one put up.
My wife and I are more than satisfied with our fence and our new beautiful deck. Travis was easy to work with and very knowledgeable about construction. Liz was amazing from start to finish. The crews were prompt, courteous, and did superior work. I would recommend Sierra Structures to anyone who wants top quality workmanship and customer care..... Lee Tucker, Zebulon NC
I am extremely satisfied with the whole project from the quote I got in July to the complete completion. They were professional and on time. The whole team was amazing. I am very happy because since I have bought the house it has not been smooth like that. I was pretty amazed by the work.
Recognized Excellence - I would like to recognize Jody, Liz, Raul, and his helper. Raul was amazing. He did not make me feel worthless. He kept a smile on his face, even when telling me about the dirt. I was very pleased. I appreciate them very much. Everyone was beyond. The project was amazing from start to end.
Additional Comments - Everyone was great. Top notch service and will continue to use for our future projects.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sierra Structures - Fences, Decks & Screen Porches as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys