Overall, I think Shaeffer Family Homes designs, produces and maintains a good product with friendly staff and good intentions. I think somewhere between the first sit down with the design team and where we are now, there seems to be a disconnect between what they sold us and the product we actually received.
Areas Of Satisfaction - excellent communications
Additional Comments - So far the experience has been great and we thank you so much for everything! We are looking forward to what’s to come!
I work in real estate and work with many builders selling custom homes as well as spec homes. We found Schaeffer because of other projects they were working on in our area. Our decision to go with them was based on other client’s reviews and also the fact that this was not a small outfit. There is something to be said for a company with longevity and that has the personnel along with the oversight to ensure accountability and quality. From start to finish it has been a great experience. To begin with, the decision making, planning, and selection process is very organized and enjoyable. Christie Redner deserves a lot of credit (especially for her patience) in helping us go through that detailed assignment. It’s with much thanks to Christie that we ended up in a home that absolutely love. If not for her we would not be in the beautiful and customized Newport we are now raising our family in. Initially we were fixated on a modular home due to speed of delivery, but she kept encouraging us to consider stick built because we would receive much more bang for our buck. When delivery for a modular became more delayed and costs increased, she went out of her way to open up another Newport home that was under construction so we could get a feel for the floorplan. Thank God she did. We immediately fell in love with the house and often tell ourselves it was a huge blessing to have that experience with Christie. Thank you Christie! (Also Schaeffer/Christie were great about customizations and we’re helpful with putting together design changes/customizations we wanted). Schaeffer has a great design center which makes selecting finishes and efficient process. Christie knows her stuff and was a huge help in making recommendations and considering items we may not have had the forethought to prioritize. This is one of the important details that separates Schaeffer from other smaller builders. As the General Contractor Schaeffer also does all of the permit applications which is a huge help. Construction went smoothly. Eric did a great job managing the project and also is an incredibly patient and kind person. Jason Schaffer, the owner, was also pleasant and receptive. He was involved when he needed to be and demonstrated that he is hands on and keeps everyone accountable. In conclusion, we love our house and could not be happier. We wake up every morning in awe of the beautiful home that Schaeffer built for our family. You can’t expect perfection from any builder, trust me. But you should expect professionalism, accountability, quality, and follow up. Schaeffer delivered on all of them.
Sales Attentiveness - Christie was great.
Design Center & Selections - It was as easy as it could be.
Construction Quality - Construction quality of the crawlspace is head and shoulders above other area builders. This was super important to us, and it’s included in their base cost!
Warranty - They’re organized, and Gail gets the job done. Keep in mind when dealing with subcontractors you’re more at their mercy than Schaeffer when it comes to scheduling.
Original Design - We love our house. Also Schaeffer was great and flexible with customizations we wanted
Energy Importance - They build energy star homes, what more can be said? We love that the homes are DESIGNED and intended to be efficient as a core tenet to how Schaeffer builds ALL of their homes.
Recognized Excellence - Christie and Eric.
Favorite Home Feature - The redesigned great room/kitchen. The tall ceilings. Master suite. We love it all, really.
Lead Source - Friend
Process from the beginning was smooth but after the signing to start the building process, we were on our own. The project manager and the office manager provided little to help our building process and providing accurate timeline.For new buyer and if you do not have experience in owning a home, a lot of discussion with the representative can be loss in translation or misinterpreted so you’ll need to be accurate and ensure everything is documented through email or signed form before you move on with their promise. For example we spent $1500 extra to have tray ceiling and was shown something that promised a higher ceiling with an opening for lights instead we received an angle board that removed square footage for our dining and master room. I asked why they showed something in their showroom but sold us something different. They also promise you quality and show you the top of the line products which were not always available. The office home manager was impossible to contact if you have questions. Emails can take 48hrs to a week to reply. Forget about calling the project office manager because you’ll leave voicemail that might take weeks to return and you’re already moving on to the next thing. The quality of the materials used are extremely poor and cheap. My wife and I upgraded almost everything from their stock items and we were charged over 100k more, that’s excluding flooring and tiles which we got done by another contractor. Their contractors charge 40k for hardwood flooring which included labor and material, but we ordered higher end hardwood and tiles with labor came out to 15k. The office project manager we worked with made the process a nightmare from start to finish and we are still working with her on warranty issues. Before we signed the house over to us, we I saw about 15 items that required correction, which includes missing fixtures, broken fixtures, missing caulk around bathroom area near shower or tub and unpatched holes. After 30 days things are still not corrected. The draws we saw in their showroom definitely were higher end wood, but they promised that’s what we’ll get during our walkthrough, however we got hollow cabinets which I was almost tempted to swap with something from Lowe’s or Home Depot if not for the extra cost of the granite stones. My recommendation if you’re going to buy with the company get the layout and the bare bone included material so you don’t get overcharged for poor quality upgrades that can cost 100% more than the outside market.
Lead Source - We found them through a real estate listing online.
I have and will continue to refer Schaeffer. Great experience!
Lead Source - We live in the same development as the new community. Saw the signs on the road and lived in a Schaeffer property that we loved.
Additional Comments - My brother bought a home from a different builder in another town. When I describe my current experience, he was amazed at the detail Schaeffer has provided. His builder wasn't even close to the quality and detail that has been provided to me. Schaeffer always swiftly responds to any questions or concerns that I have and I feel that they have a strong handle on the entire process. I've been kept in the loop often and when needed. I rarely had to reach out for questions. They always seem to contact me first! So, far SO GREAT! THANKS! This is a family's biggest purchase investment in their lives, and Schaeffer seems to embrace that by constantly reducing any anxiety during the process. We're SUPER excited for completion!!!
Be it all said and done the build was exactly 16 months from contract sign, and the laundry is a joke having unit in it cut room in half. The Hav unit eats 1/4 of our two car garage so rethink that for future home builders.
Areas Of Satisfaction - Your painters and dry wall guys are terrific plus they could do it in such record time.
From start to Finish Schaeffer Family homes was in constant contact. Although our project took longer than expected (no fault of Schaeffer) once we got the project going, things moved quickly. Any time if you had a question about anything, the project manager Eric was always available.They were very clear and well organized with everything. Christie, Gail and the rest of the staff are very detailed orientated which is refreshing when you building your home and spending a lot of money. I would recommend them to anyone for their home building project.
Easier Than Expected - I definitely agree with this. I was deployed overseas during the build, and the communication was good. The design process was really smooth because everything could be found in their design center.
Recognized Excellence - Gail was really helpful with the permitting issues. Christie was also great.
Areas Of Satisfaction - The design and permitting processes exceeded my expectations regarding timeline and adaptability.
Favorite Home Feature - I like the fact that it's energy efficient, and I like the upstairs office. We also like the kitchen.
Product Performance - The only issue I had was with the door, but that issue was already taken care of.
Marcello, our Project Manager was a true professional throughout our entire basement project. He was extremely attentive to detail and quality of the work being done and kept a clean workspace at all times. I was truly impressed and inspired and I will be recommending Marcello and Schaeffer to my friends and family for their future work! We are so happy with our new basement!
Additional Comments - Overall, it’s been a great experience so far!
Customer Suggestion - Nothing. The sales team and design center has been responsive and helpful throughout. They’re very candid and have what’s best for the buyer in mind which is very assuring as a customer.
Lead Source - Zillow.
Additional Comments - Very much appreciate the teams ability to work with us in a unique scenario and we look forward to continuously working with them throughout the next 8 months.
Additional Comments - To this point in the process, I have nothing but good things to say about Schaeffer.
Lead Source - Through our realtor and seeing the homes around town
Additional Comments - Everything went great!
Project Manager Professionalism - Harry was great! He went above and beyond especially with the appliances.
Design Center & Selections - Even though we had to make it work in a very unprecented way because of pandemic Christie did a great job
LACK OF ATTENTION TO DETAIL, AND SEEMING TO TAKE THE CHEAPER CHOICE INSTEAD OF THE RIGHT CHOICE WOULD KEEP ME FROM RECOMMENDING THEM AT THIS TIME. MAYBE MY MIND WILL CHANGE AS THINGS ARE FIXED, BUT THEY HAVE NOT MET OUR EXPECTATIONS IN MANY AREAS AS OF NOW.
Recognized Excellence - Eric Morris, Gail Hopkins
Customer Suggestion - No, everything has been well organized so far.
Additional Comments - Gail Hopkins was very helpful and knowledgable.
Areas For Improvement - My expectations were all met.
Areas Of Satisfaction - The entire process was explained and all staff members were very attentive. I met with Eric on numerous occasions and he always answered my questions.
Additional Comments - From the beginning when i met with Jason, to the time spent with Gail it was seamless. Ashley and Christie played an important role in keeping me updated on draws and what to expect was going to happen next. I cant say enough about Eric and his willingness to help and answer all questions and would meet with me and my mom whenever we wanted to meet.
Schaefer Family Homes is an amazing custom home builder. Every step of the process is seamlessly handled by a professional team to guide you thru the process. There personalizes focus is to make your new home a dream come true. Thanks from Karen and Susan
I would highly recommend Schaeffer Family Homes to my family members and friends.
Areas For Improvement - They did not fall short of my expectations. They were pretty good. I was very happy with how things came out.
Areas Of Satisfaction - They met or exceeded my expectations as everything went pretty well. I have no complaints. They did an overall good job.
Customer Suggestion - Keep on what you are doing.
Schaeffer Family Homes is very professional. They were all amazing people and the process was very easy. They answered all of my questions thoroughly. Overall, they are a great company to work with. I will be recommending them to many people, to look into them for building their house.
Outstanding attention to the needs and desires of the buyer.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Schaeffer Family Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys