Communication lacking; issues with home not resolved
Very much so. We vetted Schaeffer homes and compared them with other local builders. Schaeffer puts quality and customer service above all the rest. Schaeffer brings a very human element to a purchase so large. They consistently put themselves in the position of the customer. Lovely home builder to work with. No regrets whatsoever.
Lead Source - Internet and current projects in the area
Additional Comments - So far so good. Land acquisition specialist Josh Adams has maintained a clear line of communication throughout the land purchase and Ashley Fortunato provides thoughtful guidance in the design center. No complaints at all.
Value - In today's market, I guess I received a fair value for my money.
Areas Of Satisfaction - Schaeffer Family Homes met all my expectations. They fell behind on some, but it would be nitpicking. For the most part, they followed through.
Additional Comments - Overall, I think Schaeffer Family Homes is a great company. Depending on what someone is looking for, I would recommend them, depending on who is asking. For the most part, I think they did a good job.
Our building manager didn't manage much of what happened in our home. Our second floor hallway bathroom is off-level. The floor dips as you approach the vanity and my daughter stumbles every time she walks near that area. We also requested under-cabinet lighting to be installed during our selection meetings with the design team. We were recommended to just install prewiring and once moved in can easily install the lighting ourselves. This is not the case- an electrician quoted us an additional $1500 on top of what we already paid for this to be done.
Lead Source - I saw their sign on a building site where they were building a home.
Additional Comments - I think we are going to end up with a better home With Schaeffer Family Homes.
Project Manager Professionalism - Marcello was our project manager. He was very professional, knowledgeable, he gave us weekly updates on our build. He was very involved and eager to see our home through completion and maintained the highest of standards.
We are early in the process of having our home built. Will have a rating after Certificate of Occupancy.
Lead Source - Noticed their Model home on Haddonfield Berlin Road
I will definitely absolutely recommend them to my friends!!
Sales Attentiveness - Ashley was very knowledgeable and accommodating and very detailed throughout the building process
Understand Building Process - They keep us up to date with the developments and what is going on with our construction
Professional & Organized - Schaeffer itself is organized. They even have timetables and schedules for each client
Salesperson Accessibility - She is always easy to reach thru email. Very understanding and super nice
Salesperson Professionalism - She was very professional and knowledgeable with details
Design Center & Selections - They offer a lot of great selections with reasonable prices. They also give inputs and suggestions to help you decide
Lead Source - Website
Additional Comments - The process has been seamless thus far, all questions answered in a timely fashion always accessible via email, phone and text.
Recognized Excellence - Eric and Mark. They both were great!
Additional Comments - Would love to hire Schaeffer to finish my basement.
Working with Schaeffer Family Homes has truly been like dealing with family, but in the good way. The staff has been professional but personable at the same time. I feel like I have made a few life long friends in the process.
Expertise - Each staff member is well versed in their roles. I especially need to call attention to their real estate agent Josh Adams who helped me find the land to build my dream home on. He was able to help me navigate all of the red tape involved with taking raw land and making it into a buildable site. To say this can be overwhelming would be an under statement. His knowledge and expertise was intrical to the entire process. I am forever grateful.
Schedule - The house took closer to 12 months to finish as opposed to the planned 7 but I'm not sure if that's a reflection on Schaeffer as opposed to the times and circumstances. Covid effected everything.
Construction Quality - I am happy with how things turned out. I am living in my new home but there are a few items that still need to be handled but so far Schaeffer has been excellent to work with in getting things done.
Project Manager Professionalism - I can not praise Eric anymore than I already have. He is worth his weight in gold. He's extremely knowledgeable and is just an amazing awesome person to work with. I wish I could keep him. 😊
Problem Resolution - They have always been receptive if I brought an issue to them. Ashley has always been diligent getting things done for me and if she ever came across something she didn't know she would point me in the direction of someone who did. I can't say enough about how pleasurable it has been to work with her.
Areas Of Satisfaction - Over-all I am extremely satisfied.
Customer Suggestion - No. I am happy with our process those far.
I'm unsure right now because construction hasn't begun.
Lead Source - They are in the area where we are, and we did a home internet search of builders, and they came up as a builder.
Additional Comments - Primarily, it has been positive. There have been hiccups, and they were resolved. We have not broken ground yet, but so far, the process has been good.
VERY GOOD staff, assistance , With all explanation s , highly recommend, .
Lead Source - Someone from Virtua health
Additional Comments - VERY PROFESSIONAL and helpful, friendly staff, admire their experience , patience and recommendations in all the planning,.
The quality of their work is TOP notch, but even better, they have a great staff. I am thoroughly impressed with their staff, the quality of their work, and their attention to detail.
Lead Source - Redfin
Lead Source - I saw them one day when I was on the internet.
Schaeffer Family Homes is definitely highly recommended from our family. Since the beginning of our house building journey with them, they have been extremely involved and helpful. We knew nothing of this process of building your own house on your own land but they made it clear though that they were going to "hold our hands" during this whole process. They made sure we were aware of anything we needed to do but most of the process is handled by their talented team. Soon as we broke ground it was only 7-8 months before we were living in our newly built home. I said the whole team was great but Marcello our project manager was amazing! He went above and beyond to make sure our house was how we envisioned it. Marcello gave us weekly updates sometimes even more often then that, he really just made us feel like he was working on his own house for himself. I could go on and on about him and the other members of the team, but to sum it up, the Schaeffer crew just gives you peace of mind about the decision you make going with them.
Customer Suggestion - no
Lead Source - google search
Expertise - The team at Schaeffer is on top of the whole process. Everyone we worked with was professional and made sure to explain everything they were doing for our home. There was never a moment I felt like the house was not being managed correctly.
Schedule - Everything pretty much aligned with how they envisioned it.
Budget - They made sure to be mindful of our budget and are always willing to work with you on anything you want to add.
Construction Quality - After living in our home for a few days now, I can definitely feel the difference in the high quality materials that Schaeffer uses. Marcello our project manager made sure everything was to his and the company's expectation.
Project Manager Professionalism - I have mentioned him all over this review and I still feel like its not enough but Marcello was pretty much family during this whole process.
Communication - Never did we feel out of the loop during the whole process.
Areas Of Satisfaction - Any questions and concerns were promptly addressed.
Quality home for an affordable price
Lead Source - We found them through a real estate listing online.
Project Manager Professionalism - We loved Eric! He was great, responded to questions & concerns, and was really friendly. We would love to work with him in the future.
Areas For Improvement - They didn't fall short of our expectations. There were some materials that just weren't available due to supply chain issues, but that wasn't on Schaeffer.
Areas Of Satisfaction - It was nice to see some smaller details in the house, such as baseboard seating in the recreation room area. The whole house met and exceeded our expectations
Customer Suggestion - We would suggest adding the option to not include laundry doors. With the size of the washer and dryer that we have, we had to actually take the doors down.
House isn’t complete and we’re about 10% into the process.
Recognized Excellence - All the people from the company were good to deal with.
Areas For Improvement - Everything was good.
Favorite Home Feature - I like the kitchen and my bathroom the most.
Clean & Safe - As good as it could be. They had a couple of dumpsters that they put trash in.
Use Mortgage Company - I did use the one they recommended, Fulton Bank.
Areas For Improvement - No, I got everything I wanted.
Areas Of Satisfaction - Everything is what it should've been. It was all done with quality workmanship.
Customer Suggestion - No, the subcontractors did most of the work, and they were all good. They made everything up and on time. I didn't have to do anything, they did it all! It was all good. I didn't see anything that could've been done differently.
Additional Comments - They're nice people, they became like family! I don't have any problems with them. They did a nice concrete walk out, everything was good! I got what I wanted, and they gave it to me. I knew what the mortgage price was going to be. If I didn't do something, they deducted it and adjusted everything.
Still trying to get issues resolved a year after moving in.
Additional Comments - To this point in the process, I have nothing but good things to say about Schaeffer.
Design Center & Selections - Even though we had to make it work in a very unprecented way because of pandemic Christie did a great job
Recognized Excellence - Christie was great during the design period and even during difficult times she addressed everything that we needed accomplished with utmost respect and convenience.
Lead Source - Google
Lead Source - Friend
Recognized Excellence - I'd like to recognize Eric Morris.
Areas For Improvement - Schaeffer Family Homes didn't fall short of my expectations. Everything was in good condition.
Areas Of Satisfaction - Schaeffer Family Homes met or exceeded my expectations in all areas. Everything was exceptional. They did it perfectly well.
Subcontractor Concerns - No, there weren't any particular subcontractors I wasn't pleased with. They did excellent. There was a leak on the roof due to the bad snow storm we had. We called, and they came right away to resolve it. Overall, they did well.
Favorite Home Feature - The features I like the most in the home are the living room, the dining room, family room, and everything on the first floor.
Product Performance - There were no performance concerns. Everything is okay and in good condition.
Additional Comments - Overall, they did a good a job. The house is very solid. I'm really pleased.
Areas Of Satisfaction - You could see the quality of materials used compared to others
Project Manager Professionalism - Eric was amazing! He is extremely knowledgeable and professional. He was also very responsive and friendly.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Schaeffer Family Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys