Be it all said and done the build was exactly 16 months from contract sign, and the laundry is a joke having unit in it cut room in half. The Hav unit eats 1/4 of our two car garage so rethink that for future home builders.
Areas Of Satisfaction - Your painters and dry wall guys are terrific plus they could do it in such record time.
From start to Finish Schaeffer Family homes was in constant contact. Although our project took longer than expected (no fault of Schaeffer) once we got the project going, things moved quickly. Any time if you had a question about anything, the project manager Eric was always available.They were very clear and well organized with everything. Christie, Gail and the rest of the staff are very detailed orientated which is refreshing when you building your home and spending a lot of money. I would recommend them to anyone for their home building project.
Easier Than Expected - I definitely agree with this. I was deployed overseas during the build, and the communication was good. The design process was really smooth because everything could be found in their design center.
Recognized Excellence - Gail was really helpful with the permitting issues. Christie was also great.
Areas Of Satisfaction - The design and permitting processes exceeded my expectations regarding timeline and adaptability.
Favorite Home Feature - I like the fact that it's energy efficient, and I like the upstairs office. We also like the kitchen.
Product Performance - The only issue I had was with the door, but that issue was already taken care of.
Marcello, our Project Manager was a true professional throughout our entire basement project. He was extremely attentive to detail and quality of the work being done and kept a clean workspace at all times. I was truly impressed and inspired and I will be recommending Marcello and Schaeffer to my friends and family for their future work! We are so happy with our new basement!
Additional Comments - Overall, it’s been a great experience so far!
Customer Suggestion - Nothing. The sales team and design center has been responsive and helpful throughout. They’re very candid and have what’s best for the buyer in mind which is very assuring as a customer.
Lead Source - Zillow.
Additional Comments - Very much appreciate the teams ability to work with us in a unique scenario and we look forward to continuously working with them throughout the next 8 months.
Additional Comments - To this point in the process, I have nothing but good things to say about Schaeffer.
Lead Source - Through our realtor and seeing the homes around town
Additional Comments - Everything went great!
Project Manager Professionalism - Harry was great! He went above and beyond especially with the appliances.
Design Center & Selections - Even though we had to make it work in a very unprecented way because of pandemic Christie did a great job
LACK OF ATTENTION TO DETAIL, AND SEEMING TO TAKE THE CHEAPER CHOICE INSTEAD OF THE RIGHT CHOICE WOULD KEEP ME FROM RECOMMENDING THEM AT THIS TIME. MAYBE MY MIND WILL CHANGE AS THINGS ARE FIXED, BUT THEY HAVE NOT MET OUR EXPECTATIONS IN MANY AREAS AS OF NOW.
Lead Source - We live in the same development as the new community. Saw the signs on the road and lived in a Schaeffer property that we loved.
Additional Comments - My brother bought a home from a different builder in another town. When I describe my current experience, he was amazed at the detail Schaeffer has provided. His builder wasn't even close to the quality and detail that has been provided to me. Schaeffer always swiftly responds to any questions or concerns that I have and I feel that they have a strong handle on the entire process. I've been kept in the loop often and when needed. I rarely had to reach out for questions. They always seem to contact me first! So, far SO GREAT! THANKS! This is a family's biggest purchase investment in their lives, and Schaeffer seems to embrace that by constantly reducing any anxiety during the process. We're SUPER excited for completion!!!
Recognized Excellence - Eric Morris, Gail Hopkins
Customer Suggestion - No, everything has been well organized so far.
Additional Comments - Gail Hopkins was very helpful and knowledgable.
Additional Comments - So far the experience has been great and we thank you so much for everything! We are looking forward to what’s to come!
Schaefer Family Homes is an amazing custom home builder. Every step of the process is seamlessly handled by a professional team to guide you thru the process. There personalizes focus is to make your new home a dream come true. Thanks from Karen and Susan
I would highly recommend Schaeffer Family Homes to my family members and friends.
Areas For Improvement - They did not fall short of my expectations. They were pretty good. I was very happy with how things came out.
Areas Of Satisfaction - They met or exceeded my expectations as everything went pretty well. I have no complaints. They did an overall good job.
Customer Suggestion - Keep on what you are doing.
Schaeffer Family Homes is very professional. They were all amazing people and the process was very easy. They answered all of my questions thoroughly. Overall, they are a great company to work with. I will be recommending them to many people, to look into them for building their house.
Areas Of Satisfaction - excellent communications
Outstanding attention to the needs and desires of the buyer.
They don't honor the words.
They were very generous with their time in helping us put it all together.
Sales Attentiveness - Christie was great.
Design Center & Selections - It was as easy as it could be.
Recognized Excellence - I would like to recognize Christie Redner and Marcelo.
I did already.
Communication - Gail was very remarkable and polite, it's was a pleasure having her. Alex was very professional
Areas Of Satisfaction - Jason and Gail did a wonderful job with the tour of the home
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Schaeffer Family Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys