I have used Roofing & More for several projects and they have always done a great job at a reasonable price. They recently replaced some windows. Alejandro oversaw the project and went above and beyond to make sure we were happy, even fixing some window molding that was damaged by another company.
I have recommended them many times.
I was very pleased with the roof experience, however, after a heavy rain, multiple nails ended up falling off the roof from a not too stellar job of cleaning was done. I ended up with roofing nails in one tire, and one nail in another.
I have a flat rooftop deck that had leaks. I contacted many roofing companies, with only a few contacting me back. I contracted with another roofer, but once I signed the contract, did not hear back from them and had to follow up several times. Meanwhile Roofing and More provided a very professional estimate and was impressed from the get-go. Pricing was very fair, so I signed the contract even though I ran the risk of losing my deposit with the other roofing company. It was worth the change. From the start, Roofing and more provided excellent communication regarding my project. When my specs were in review, they discovered that the suggested membrane of the roof provided was insufficient, so they suggested a much better product and had some available. Normally it would cost more, but kept the pricing the same. Unfortunately, I had to wait until Spring for completion of job due to temperature and adhesives needed for my project. Due to this delay, Roofing and More at no cost to me, provided a temporary fix to fix the leaks at no cost to me. Long Review, but I am very satisfied with Roofing and More. I would hire them again! Grant Belden
I have already recommended Roofing & Moore to 8 prospective roofing clients (3 of which have hired you in 2018). I still have the signage, because I am still completely HAPPY with my new & beautiful roof!!!! I will continue to recommend your company to my friends and colleagues!!!!
I am fully satisfied.
Areas Of Satisfaction - I was mostly satisfied with their approach with counsel and how they interpreted my requirement.
I felt most at ease when working with Roofing & More because ALL of the employees there were kind and caring people, who put the customer's needs FIRST. The moment my initial phone inquiry began with, "Roofing & More, how can we make you smile?", I knew this was a company I could trust to repair my house. Later, members of the project team shared the company's mission statement, and I knew this was an honest company with integrity who would complete the job to my 100% satisfaction. As a returning customer, I would highly recommend Roofing & More to friends and family!
Areas For Improvement - Roofing & More was PERFECT in every aspect of the project from start to finish to follow-up!
Recognized Excellence - Kyle Hoffman, who hires the best staff to work for his company; instilling in them a work ethic which demonstrates quality workmanship and customer satisfaction. His employees WORK continuously. They are friendly and polite. They joyfully answer questions or concerns from the homeowner, no matter how big or small. Kyle and his employees have a heart for the customer, they take pride in their workmanship, and strive to make the customer happy. If I recall, the past Project Managers working on my roof were Dwayne Walker and Rob Johnson. Both gentlemen were polite, very knowledgable and promptly answered my questions regarding the jobs.
Roofing & More, Inc. was very timely, professional, and organized. I am very pleased with the job.
Recognized Excellence - Dwayne was great.
Areas Of Satisfaction - I was most satisfied with the people I got to work with!
Areas Of Satisfaction - I was satisfied with the personalized service and attention, the care to detail/quality of workmanship, and the various flexible payment options.
Areas Of Satisfaction - Everyone involved in the process was knowledgeable and professional from the front office to the install crew.
Recognized Excellence - I would like to commend Rob for his outstanding performance...he was a real pleasure to deal with.
Recognized Excellence - Sean - always super informative and helpful and honest.
Areas Of Satisfaction - I was most satisfied with the time they took to explain everything, answered my questions, returned my calls, and were very professional.
Recognized Excellence - Sean and everyone I spoke with provided exceptional service.
Areas Of Satisfaction - I was most satisfied with their one on one interaction with us. They showed us the whole process and had after hour numbers you could call if needed.
Recognized Excellence - I would like to recognize Maria.
Areas Of Satisfaction - I've used Roofing & More several times and they've been great every time. I was most satisfied with the quality of the workmanship.
Recognized Excellence - Sean Duffy did well. The shingle team leader was very good.
Areas Of Satisfaction - Materials and installation are very well done.Very happy with the appearance.
Areas Of Satisfaction - We were very satisfied overall. I was especially relieved that the window install went more smoothly than I had anticipated. Gene, Alex and the crew were knowledgable, professional, patient with any questions, and very neat.
Areas For Improvement - Roofing and more exceeded my expectations in all areas.
Areas Of Satisfaction - I think they excelled in education and communication. It was critical to Kyle that I understood the roofing process, product technologies, and decision pros and cons. There is no other company that compares to Roofing and more when it comes to communication.
Recognized Excellence - Marie is extraordinary. She handles everything.
Areas For Improvement - In no areas did they fall short of my expectations.
Areas Of Satisfaction - The communication was extremely well handled and they really took their time to speak with you.
Installation Crew - Everything was fantastic.
Overall Problem Resolution - They corrected any issues I brought up.
Areas Of Satisfaction - I was satisfied with their presentation and sincerity for completing the project correctly. They checked their work and asked me if I was satisfied. They quickly resolved issues and were very communicative and helpful.
Current Referrals - I would gladly show my job site to anyone who is interested in working with Roofing & More.
Recognized Excellence - I would like to recognize everyone I worked with for their exceptional service. The office staff, Kyle, Marie, and the installation crew did an excellent job. They made sure everything was done right.
Areas Of Satisfaction - The job itself was done in a timely manner, it was kept very clean, and as neat as possible. I really appreciated that.
Areas Of Satisfaction - I was most satisfied with the communication, working with me with the details, being agreeable to come to the place to get things worked out, and when I wasn't at the job site my neighbor said they did a fantastic job.
Areas Of Satisfaction - Kyle was very professional in his presentation. He described the company philosophy and represented it himself. He was very attentive to my questions and responded to my concerns. I am also happy with Vigo, the foreman, and his control of the crew. He is knowledgeable and very eager to assure quality workmanship.
Recognized Excellence - I especially appreciated the response time from Sandra, in the office. She monitored the job progress and kept me infformed of changes in material requirements and crew attendance. Kyle is, perhaps, the most professional and least aggressive sales person I have ever had the pleasure of working with. He was genuinely concerned with my understanding of the process and my financial position. I appreciate his patience with my questions and the fact that he ALWAYS had the right answer!
Areas Of Satisfaction - Flexability of dates for service
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Roofing & More, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys