Stuart did excellent work for our family on three different projects, including an outdoor pavilion with a stone fireplace, a major renovation of the house and a separate carriage house. He can do anything. We would hire him again in a heartbeat.
Areas For Improvement - Robinson and Thayer exceeded my and my husband's expectations.
Areas Of Satisfaction - The level and frequency of honest communication. The patience with clients who sometimes changed directions without warning. And the respect the company garnered from all sub-contractors, and ,in turn, the respect that was always shown to us as clients.
Additional Comments - We feel exceptionally fortunate to have had a positively professional experience with Robinson and Thayer Custom Builders. We would use the company again if we ever need the services of a custom builder. I have recommended him to a few people already.We continue to intrude on his personal time as a resource for professional services in our community.
Recognized Excellence - Stuart Thayer was fantastic, and still is. I would recommend him and his company at ANY point in time.
Additional Comments - Again, Stuart was the best. It was an absolute pleasure doing business with him.
Areas Of Satisfaction - They did what they promised they would do, they responded quickly to concerns
Additional Comments - I was very satisfied with their work. I had been through a comparable project with a different contractor a few years ago and this experience was much better. Stuart Thayer is very responsible and does what he says he will.
Recognized Excellence - Stuart Thayer is terrific. he stands behind his work and his people do an exceptional job as well. I could give numerous examples of where he saved us from making poor decisions. He communicates very well and and always follows through.He also had a great carpenter whose name I can't recall who was both very good and also creative at finding ways to imrpove on our plan.
Recognized Excellence - Stuart Thayer - he is very easy to work with and very helpful to accomplish your goals.
Additional Comments - I have met and worked with other contractors and he is clearly the most professional one. I have recommended him several times and would be a reference for him anytime. The best example is that he still responds to minor problems I have (something breaks, dry wall work, etc) after having built my house 10 years ago.
Recognized Excellence - Stuart Thayer has been and continues to be very helpful to us with anything about our house!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Robinson and Thayer, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys