I would highly recommend them especially for their design and build capabilities.
Very efficient builder, all builders should copy eefort.
I liked their level of professionalism.
Areas For Improvement - RRCH did not fall short of any of our expectations. The only suggestion we would have is it would have been a nice touch if a month or two out from project completion if Mr. Robinson or his designee would have stopped by the house to see the final completion and to check to make sure we were satisfied with all the work. We did appreciate the RRCH had professional photographs taken which were shared with us.
Areas Of Satisfaction - When we decided we wanted to make some changes and additions to the house we met with several potential contractors. All of them basically asked what did we want them to build and did we have our plans? Mr. Robinson was the last contacted and we were immediately very impressed by his approach to our project. He visited the site and spent a considerable amount of time touring the house with us, taking photographs and listening to what we thought were areas/changes that would solve some of the issues we were experiencing with the current layout. He then discussed with us some possible solutions based on his prior experiences in maximizing space and renovating older homes. We were thrilled with his suggestions, many of which, had not even come to mind. We knew at that time that we had found the right contactor for our job. Shortly thereafter, we had our first meeting at their office where the entire process was explained by Mr. Robinson and Mrs. Entrekin. Their professionalism and organization was prominently on display as they walked through the processes they have in place. We believe that RRCH has outstanding, time proven processes in place that are the backbone of ensuring the necessary and effective communication between RRCH, the owner and subcontractors and suppliers. We were impressed by all the information contained on their wonderful website and their project documentation such as the line by line scope of work and the use of selection sheets. Their staff is very pleasant, efficient, helpful, responsive and knowledgeable regarding their specific area of expertise. We really enjoyed the working relationship we established with Mrs. Entrekin who is an all-star with RRCH. While we expected some obstacles during the construction process we were pleasantly surprised to find there were very few issues that arose and any that came up were quickly resolved to our complete satisfaction. Best of all there were no surprises with any change orders, etc., and it was evident that RRCH always had our best interest at heart. We had an outstanding onsite superintendent Mr. Justin Barber who kept us advised as to what would be happening at our project on a daily basis. He worked hard to foresee and eliminate potential problems or delays. He also gave us several suggestions which helped facilitate the work we contributed to our project. The quality of design and workmanship exceeded our expectations. We have received numerous compliments from our neighbors not only of how good the house looks but are most thrilled with their comments of how the new construction blends so wonderfully with the original portion of the house. We owe all of this to Mr. Robinson and his expertise in remodeling and renovating older homes. The bottom line is most every component of the project and process exceeded our expectations. We are thoroughly enjoying all the new aspects of our home and believe any potential client would receive the same outstanding experience and product.
I have already recommended RRCH to a coworker and a neighbor down the street!
With reservations as to making sure expectations that are created are then met.
Robinson Renovation & Custom Homes staff was very qualified and professional. Prior to beginning our project, we were very concerned about how the addition might affect the overall flow and appearance of our home. Since completion, many of our friends and neighbors have commented that it looks as though it was part of the original design. We strongly recommend their services.
We were incredibly impressed with the professionalism of Robinson Renovation and Custom Homes. We will use them when we renovate our kitchen. They were easy to reach, timely, and came in at the cost they said they would. There were no surprises and everyone was courteous and respectful. I would highly recommend them for any renovation or building services you need.
Areas Of Satisfaction - Everyone was on time, courteous and respectful. Moreover, there were no surprises and the cost came in exactly where they said it would. The process is well mapped out and we knew exactly what was happening. I am very "type A" and a busy physician and so knowing what was happening and when was incredibly important. Dave Perry was a tremendous resource and so was our project manager.
Additional Comments - We look forward to working together again when we renovate our kitchen and a bathroom.
The employees and contractors of Robinson Renovation & Custom Homes were extremely efficient, courteous and professional. I would recommend them to anyone looking to have an excellent job completed.
Areas Of Satisfaction - The finished product is great. The professionalism of the team was outstanding. All were very easy to work with, and any concerns we had at any step were quickly addressed. Robinson worked really well with Busby cabinets on design and execution.
It's hard to find a company that offers the same level of communication and integrity that they do. I definitely plan to use them for all my home needs and absolutely would recommend them and I already have done that.
Communication - I think they're an outstanding company. It's hard to find a company that communicates on the level they do.
I was very pleased with everything that they did.
RRCH did exactly what they said, rare occurrence with builders, this was my 5 custom home and it was the best experience.
Areas For Improvement - We had a large project and there were some issues but all were resolved. Robinson more than exceeded our expectations
Areas Of Satisfaction - The onsite management by Tom really made this project work. His wood working skills and attention to detail was extraordinary. He also effectively communicated with my wife and I so there were few surprises
Budget - Not entirely, but this is not due to any miscalculation or negligence on their part. In reality, our initial budget proved to be inadequate as we made design and product selections, and changes in the scope of work. In each instance, RRCH was prompt to advise us that we were approaching budget limits or that this choice would push the project over the initial budget, etc. Ultimately, exceeding budget was due to our own well informed decisions, not from RRCH misinformation or miscalculation. We have no regrets.
Areas For Improvement - None. We are 110% satisfied.
Areas Of Satisfaction - Excellent workmanship. Pleasant and friendly to work with. Accommodating our any schedule constraints on our side. Strived diligently to hit budget, quality and schedule targets. Relentless in staying at it until we were absolutely satisfied. And finally, delivered a finished project that we enjoy and which enhances our home.
Additional Comments - Would use them again without hesitation.
RRCH will be the contractor on all my future builds and renovations. “On budget, On time” is their slogan and it is the truth. The team, and I mean the entire team, will make your project as stress free as possible. I could not be happier with the decision to move forward with RRCH.
Areas For Improvement - RRCH surpassed all expectations
Areas Of Satisfaction - It was a pleasure doing business with a team of professionals that were just as nice as they were knowledgeable. Every employee, from the owner down are approachable, and I knew that any problem or obstacle you face in a renovation would be approached as an opportunity.
Additional Comments - We are very happy with the results.
Building our home with them was a great experience. From the design process to the finished product, everything was done well. Our home turned out to beautiful and it has been great to be able to have this as our family home.
We were extremely pleased with RRCH all the way through the process. They laid out the timeline and that is exactly how the job was carried out. Their personnel were wonderful. We would definitely recommend RRCH to anyone who wants a quality job carried out in a timely manner.
Clean & Safe - The cleanup crew was the best. They came every Friday and made sure our home was a clean as it could be for the weekend.
Areas Of Satisfaction - The communication and staying on top of the job. Chase was our job foreman and he was always available. Also, Victor and his crew were wonderful. Everything was kept as clean as it could be with all the work going on. We came to like them all very much.
Additional Comments - This is a quality company, with quality personnel, who cares about their customers.
Areas Of Satisfaction - I am most satisfied with the choices of all of the appliances, counter work, and cabinet work. The choices have all been excellent and I am very satisfied with everything.
Areas Of Satisfaction - I was most satisfied with their timeliness and professionalism.
Areas Of Satisfaction - Everything!
The management and staff are very professional and well informed on the entire process of bidding through design and completion of the project. Their work is excellent and the final project is just what we wanted.
Problem Resolution - They handle problems, extremely well.
Areas Of Satisfaction - If we had any problems or questions, they were very good about answering any concerns and getting the issues resolved, they were excellent with that.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Robinson Renovation & Custom Homes, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys