Red Door Homes in Knoxville is a wonderful company to work with. They communicate well, and do excellent work. Our house far exceeded what we expected. We really enjoyed the workers that constructed our house also. It was fun to see how well they work & communicate with each other. We highly recommend Red Door Homes!
Overall, satisfaction is excellent. A few minor problems, nothing major.
John, Michael and team are always super responsive and strive to ensure all needs are met. Great group overall - from a quality, timing and engagement perspective. Thank you!
Thomas was great to work with on the sales side, even during the start of Covid. Byron Davis was an excellent project manger and worked tirelessly to make sure the house was exactly what we wanted, We were at the house site frequently during the construction process and the work site was always kept clean. The subs performed at a high level and everything was finished in a timely manner as much as possible with expected delays (again due to Covid ) of certain building materials. We highly recommend Red Door Homes of Knoxville and Bryon Davis in particular. as project manager.
They were very efficient. The only issue was when the windows were delayed due to Covid, but that's not their fault. Everything else was fantastic.
They are among the most honest, diligent, and trustworthy people I have ever dealt with!
Recognized Excellence - Spencer and John was awesome to work with
Additional Comments - There's always things that come up building a new home , but red door will stand by there word and make it a perfect home for you.
Recognized Excellence - Bryon Davis, was very helpful, knowledgeable, and easy to work with.
Areas Of Satisfaction - Quality build home all issues reviewed during building period. No surprises at end of build.
Additional Comments - Had an excellent experience using red door homes. I would recommend them to anyone.
Red Door Homes were easy to work with.
Recognized Excellence - Bryan Davis is amazing!!
Areas For Improvement - I was very happy
Quality Of Workmanship - Awesome workmanship. We were impressed with the quality of our build. The subcontractors were very kind and professional as well.
Professional & Organized - Everyone was very professional and kept things organized on track.
Schedule - The exceeded our expectations and got our home build sooner than expected.
Recognized Excellence - D.J. Neil
Areas For Improvement - None. This was the best building experience we could have had.
Areas Of Satisfaction - Our builder DJ Neil went above and beyond to make sure things were done with exceptional quality. He was very kind and answered all our questions and responded to our calls quickly. He kept us informed of every step and the schedule. He has exceptional character and we enjoyed working with him on our forever home.
Additional Comments - We worked with Thomas Tedford to plan our home build and pick everything we wanted in our forever home. He was great to work with and answered all our questions and helped us through the entire process. Brad came out and helped with our site prep and was key in the intial site layout. We are very pleased with our home. It exceeds our expectations. They did an exceptional job building our home.
Y'all were awesome and we are seriously telling people almost every week to check yall out.
I think they did an outstanding job.
Red Door Homes was great to work with. They were on time, kept in the budget, and were very responsive.
Easy communication, good work, a little behind schedule, but overall we were satisfied and we would choose Red Door Homes as a builder again.
We found the people at Red Door to be honest and straight forward. They helped us stay on top of costs, didn't hide what was included in their base price and what would be an additional work order. If I wanted something that wasn't on their standard list of products, they helped me find it. Our construction manager, John, has stopped by twice during our first year, just to make sure everything is still the way is should be and that we are still happy. This is the second house we built. The first was a nightmare. I love my home and am not planning on building again, but if I did, it would be with Red Door Homes of Knoxville.
Problem Resolution - They have resolved things 100%.
Likes & Dislikes - We really like that they gave us lots of options. We even had ideas and presented them and they worked with us to incorporate them.
Recognized Excellence - Ty Holden is the direct manager, Brad Freber worked with Ty, and John Hoper should all be recognized. They were outstanding.
Areas Of Satisfaction - Sometimes you can go into the store and pick out our stuff, but not see the end results. We picked out the kitchen granite tops and when we stopped by the building site and saw it, it looked so much better in person. It clicks together better than you can imagine. The stuff they show you and the finished product is 3 times better once it is all done.
Additional Comments - If you are thinking about building a house, then stop by Red Door Homes and talk to them. They are professional and they do an outstanding job.
Great from the beginning to the end.
Communication - Bryon Davis was in communication with us every day.
Condition of Home - Beautiful
Problem Resolution - Can't say how happy we were when they resolved an issue with our ceiling.
Professional & Organized - They were perfect
Schedule - Even with bad weather conditions they got the job done.
Sales Knowledge - Spenser was the best.
Likes & Dislikes - I can't say anything that I dislike. But, I can say how much I LOVE my home.
Recognized Excellence - Spenser Bryant and Bryon Davis. They both were over and beyond of what I expected.
Areas For Improvement - NONE
Areas Of Satisfaction - My Great room... it is gorgeous
Additional Comments - If I ever needed to build another home (which I won't) I would go to Red Door again and ask for the same people that helped with our home.
Recognized Excellence - Bryon Davis and Spenser Bryant went above and beyond our expectations
Areas Of Satisfaction - Speed of our build was faster than we anticipated
Additional Comments - If you are thinking about building a new home give Reddoor your business
Likes & Dislikes - Our kitchen remodel is fantastic. They took a small, dark kitchen and created a bright open one. We couldn't be more pleased with the finished product.
Recognized Excellence - Ty Holden was a fantastic project manager. He was professional, organized and communicative
Areas For Improvement - Red Door met and exceeded all of our expectations
Areas Of Satisfaction - The level of customer service and attentiveness to our family's needs was above and beyond our expectations
Design - We weren't exactly sure what we wanted, but Red Door was able to take our ideas and create our dream kirchen
Additional Comments - We will definitely use Red Door again for additional home renovation projects and recommend them highly
Likes & Dislikes - I like everything that they did. I don't really dislike anything. The build quality is there, and so is the craftsmanship as far as what they did and the subcontractors.
Recognized Excellence - I would like to recognize Ty Holden for his exceptional service.
Areas Of Satisfaction - They met or exceeded in every area. The craftsmanship and quality were outstanding!
Additional Comments - Red Door Homes was great to work with, from the time we first walked into the showroom to the time that everything was closed. They didn't lie about anything and were upfront with pricing about everything from the start.
While our home was under construction we actually had people stop by and look around. I would recommend Red Door Homes and tell them what a great group of people to work with and how reasonable the price was. I'd refer them to the Red Door Homes website.
Communication - Over the few months it took to build our home, I talked with Travis, Spencer or DJ several times a week, actually sometimes several times a day. They always answered my questions or requests promptly. Great bunch of guys!!
Condition of Home - There is nothing like the smell of a new home! It is wonderful! No problems!
Quality Of Materials - Completely satisfied! We were here at the job-site nearly every day. Watching the construction as the home was being built. Checking every detail of materials and workmanship.
Professional & Organized - From the first time I visited the Red Door office, everyone was great. Answered all my questions and concerns. Spencer was so helpful and patient with me making selections for our home. And yes, I changed my mind about a million times on several choices, but he was great! And fun to work with.
Punchlist - We are still working on a few items, but Red Door Homes aims to please. Could not ask for a better group of folks to work with.
Schedule - Absolutely!!!
Value - When I look at this home, inside and out, and compare it with other homes this size, I am convinced we got a great deal on the price and quality.
Sales Knowledge - Spencer is amazing!!! He walked us through all the details of the home, from top to bottom. Answered all our questions.
Likes & Dislikes - We love our home. I can't say enough about how happy we are with our Red Door home.
Recognized Excellence - I have to start with Spencer, he took over our project after Travis left. Like I said before, Spencer is amazing! And DJ, our project manager, so great to work with. I called him a million times during the construction. Called and texted. He always returned my calls and was always helpful. Brad - great guy! Helped with all the preliminary planning. Last but not least, Big John! The greatest! He took such good care of us through a few hiccups. He's honest and knows how to treat customers in the best way possible.
Areas Of Satisfaction - Making our home wheelchair accessible. 36" wide doors throughout the home, including exterior doors, ramps at each entrance, rooms large and easy for me to get around in, wide sidewalk from the driveway around to the back patio, lowered the vanity in the master bath, lower mirrors in both bathrooms so I can see myself, thermostat lower on the wall so I can adjust temps, just to name a few.
Design - The guys at Red Door did an amazing job at making our home accessible for me. What I didn't think of to modify, one of them did. This home inside and out is totally wheelchair accessible for me. I couldn't be happier!!!
Additional Comments - I can't say enough about working with Red Door Homes to build our home. They were wonderful!!
We already have! A good portion of the building was done long distance. Red door did a great job of keeping us in the loop.
Communication - Love Builder Trend. D. J. Constantly posted great pics.
I already have
Recognized Excellence - I would especially like to recognize Bryan Davis, our project manager. He was just the best. He was on top of everything and we really appreciated him. He is there for you and he knew about problems before we brought them up. He helped us with choices, the design of the house, and also the colours. He was just really good and we really appreciated that.
Areas Of Satisfaction - I liked that they were able to work together as a team very well. We talked to one person about something and they all were working together to make a plan for you. If there was a problem they worked together to resolve them. They didn't put the blame on other people, they tried to fix the problems. They are problem solvers and I liked that.
Design - They were perfect!
Hell yes. :) I have already to a Westwood neighbor looking to build a home from the ground up.
Clean - I specifically worked with Michael Brummett. He was consistently conscientious about the worksite and keeping it as neat as possible.
Communication - Incredibly strong communicators. Michael B and John Harper were clear and concise with their feedback, timelines and budget.
Recognized Excellence - Michael Brummett is hands down a rock star! He was on site practically every day. He "owned" the project by taking responsibility for driving the reno. (I get that its his role - but not everyone can deliver on the promise.) He's incredibly creative, collaborative, open to feedback and he wants the homeowner to be happy. He can problem solve on the building side as well as see the project from the homeowners eyes at the same time. I would recommend him to anyone for a renovation or a ground up build. I completely trust him. He takes pride in his work and truly enjoys people.
They were completely professional. Their staff was very pleasant to work with.
Was very impressed with Dustin and he was very professional and showed me what needed to be done.
Our designer, Patti, was excellent. She understood what we were looking for, and made appropriate suggestions. The final product, including the renderings, was more than what we were expecting.
They did an excellent job.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Red Door Homes - Knoxville as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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