We are extremely satisfied with ProBuilt's approach to the build process. Everyone we have worked with was honest and helpful in getting us exactly the details we needed.
I was working with ProBuilt from 1000 miles away. My main concern was honest communication. I was updated every step of the way. Communication was easy, professional and pleasant from my sales person, office staff, project manager and CEO.
Well versed in the Process.
Have not broke ground yet but so far we are super happy with Pro Built and Lindsay .
Dave has made this process as smooth and stress-free as possible by being transparent, honest, professional and respectful. We appreciate it!
This response in up to my experience so far. Hopefully my opinion will not change by the end of the build
Professional & Organized - Pro Built homes was went above and beyond to keep us informed throughout the process. Dave Kronenburg our sales representative was knowledgeable and patient as we navigate the steps necessary to plan our forever home. We had looked and talked with other builders but Pro Built went above and beyond to make sure we understood the whole process and felt comfortable with every decision.
ProBuilt did a wonderful job building our home. It is absolutely beautiful and the quality is outstanding.
Fantastic process so far!
We met with a handful of builders and had the best experience with Probuilt. They offered the best value without sacrificing quality.
They have been fantastic throughout the entire process. My foreman kept me in the loop, and when any issues arose, he had a solution within 24 hours.
ProBuilt has a wide variety of styles and abilities that will fit various tastes/needs.
Professional and caring. This is the third house that I have had built. No building experience is perfect but this was the best that I have experienced.
I would recommend ProBuilt because the process so far has been very easy and the sales rep responds immediately to any questions I have.
They don’t care about customer satisfaction.
Why Us? - I felt comfortable with them and liked their process the best.
Where to begin... Terrible experience. Incredibly disorganized all around. The house would set for weeks with no work done. Project manager was incompetent at best. First finish date was April of 2020. Multiple extensions and none met (We understand with Covid, things would be delayed, but almost a year is ridiculous). While we have moved into the home, we are still waiting as of January 2021 for things to be fixed and items to even be finished. The owner, George, decided last minute to not honor a contractual agreement as to closing cost the night before closing. We are also taking George to small claims court over unfinished items/contractual obligations not met. We have steered multiple friends away from ProBuilt and would never recommend them for any project. The owner gave no regard to contracts or obligations. If I were him, I would be embarrassed.
PBH failed to adhere to our contractually obligated timeline, or the multiple subsequent extensions. The home would go for weeks without any progress (even before Covid). Lingering issues went unaddressed for months after close. George backed out of a contractually agreed-upon payment towards closing costs the night before closing. Poor attention to detail both throughout the construction process and on the finished home itself.
ProBuilt made our dream home a reality!
I loved working with Lindsey and Josh, they were fantastic.
Additional Comments - They made the process very enjoyable. They put us at ease and never pressured us into anything. They just gave us options and let us chose.
I have already referred about 8 different people to inquire with ProBuilt, one of which is now using ProBuilt as their builder.
We love our new home and we are very happy with everything that ProBuilt Homes did for us. Thank you so much. We will definitely recommend you to all of our relatives and friends.
Why Us? - I felt like they were the right size builder for what we wanted to build. They were also attentive and supportive more than others. They are local and have a good reputation.
We have built 2 homes with Pro Built . One for my parents , one for our family . We would highly recommend them . From the start of sales , to the completion , it was a great experience . The entire staff at Pro Built took care of every need we had . Very professional , and courteous , and organized. The follow up with any small warranty work after we moved in has been great Also .
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ProBuilt Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys