PBH failed to adhere to our contractually obligated timeline, or the multiple subsequent extensions. The home would go for weeks without any progress (even before Covid). Lingering issues went unaddressed for months after close. George backed out of a contractually agreed-upon payment towards closing costs the night before closing. Poor attention to detail both throughout the construction process and on the finished home itself.
ProBuilt made our dream home a reality!
We’re just in the beginning stages of our build but, so far the ProBuilt staff has been great in keeping us informed of each step and what to expect as the house moves along.
I loved working with Lindsey and Josh, they were fantastic.
Additional Comments - They made the process very enjoyable. They put us at ease and never pressured us into anything. They just gave us options and let us chose.
I have already referred about 8 different people to inquire with ProBuilt, one of which is now using ProBuilt as their builder.
We were talked through every portion of the process. Even though we were told our patio wouldn't work for at least a year in the home we appreciated the honesty and the feedback.
So far our contact and response time has been quick and enjoyable. The communication has been top notch.
We love our new home and we are very happy with everything that ProBuilt Homes did for us. Thank you so much. We will definitely recommend you to all of our relatives and friends.
Why Us? - I felt like they were the right size builder for what we wanted to build. They were also attentive and supportive more than others. They are local and have a good reputation.
We have built 2 homes with Pro Built . One for my parents , one for our family . We would highly recommend them . From the start of sales , to the completion , it was a great experience . The entire staff at Pro Built took care of every need we had . Very professional , and courteous , and organized. The follow up with any small warranty work after we moved in has been great Also .
Sales Attentiveness - Dave is awesome!! We are a 100% custom build and he has worked with us on every detail of what we want in the home
Salesperson Punctuality - Dave was always punctual for our meetings
Sales Follow Up - Dave was excellent at follow-up, his responses to our calls and emails was immediate. If he did have to follow-up with another resource at ProBuilt, he was back to us either that day or the next.
Understand Building Process - ProBuilt provides a timeline of what to expect as well as clear and concise checklist of all the things that both ProBuilt and we as the buyers need to do and when during the build process.
Professional & Organized - They are very professional and very organized. They have an excellent process in place to walk the buyer through the build process and are guiding us through what we need to do to have a successful project completion.
Why Us? - Three reasons: 1) They really listened and worked with us, they heard what we wanted and made it happen. 2) They were very price competitive. Their level one finishes and "package offerings" far exceeded what other builders offered so we didn't need as many upgrades which tremendously helped the overall cost and kept us on budget. 3) They have some basic build materials that are included that the other builders did not have, i.e. siding is .044 not .040, higher R Value for insulation; name brand furnace, etc...
Why Us? - I know someone who built with ProBuilt, and they know someone who built with ProBuilt. Nothing but glowing comments from all, and I expect to join them once my house is complete.
The experience is
I am happy with my home so far.
Areas Of Satisfaction - They did an excellent job building our new home. We are first time new home builders so this was a new experience for us and it went very well.
Recognized Excellence - The whole team, Dave, Katie, and Brian did a great job.
They are great employees and a great owner!
Areas Of Satisfaction - They met and exceeded all of our expectations. Everything is really well built, when we ran into issues they solved them. We are really pleased with what we got and we got a lot more than we thought we would. They genuinely cared about everything.
Why Us? - I felt comfortable with them and liked their process the best.
Why Us? - We chose ProBuilt Homes because their staff was extremely helpful, wasn't sexist, and would talk to both my husband and myself. They wouldn't treat us like we didn't know what we were talking about. They seemed very organized.
Sales Follow Up - David is wonderful to work with. He is helpful, kind and attentive
Recognized Excellence - I would like to recognize the entire team for exceptional service. I have been extremely pleased with how courteous and customer friendly ProBuilt Homes has been. I am glad to have chosen ProBuilt Homes as my partner in this project.
Why Us? - I like the homes they build, and I have never heard a bad thing about ProBuilt
Areas Of Satisfaction - The coordination with the project manager was flawless.
Recognized Excellence - I would like to recognize Josh for his exceptional service.
ProBuilt Homes was very professional during the sales process and allowed us to tour model homes multiple times. We worked through several iterations of quotes to get down to our budget number while still including options that we could not sacrifice. We are excited to see the quality of the build once finished.
Everything was good, they did a good job. I was satisfied with the house, I like it.
Areas Of Satisfaction - I am most satisfied with the quality of the work.
Recognized Excellence - Josh did a really good job for me.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ProBuilt Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys