We love the amount of custom options for our home inside and out We feel the home is constructed very well We like the designs we had to chose from Customer service was great with Alma Newberry. We had a disappointing experience with sales rep and some venders. Time frame of home completion kept getting pushed back.
It was the smoothest, professional environment, and most pleasant and satisfy outcoming that I could possibly hope for.
There was so many things wrong upon move in.
Overall, it has been a good process with some very unique design considerations that can be difficult to find with other builders. Pepper Viner also permits a fair amount of customization at lower price points (200-300K). In general, the sales and building management team seem to be on top of the build process.
They did not pick a good management company for me to deal with. I was not pleased with them.
Janet made my first made my first time buying experience great
There were too many mistakes made by Pepper Viner’s sales staff during both the preliminary sales process and the build AND the follow-up to the “punch list” has been so slow that it’s been more than a year and fixes have still not been completed. Communication from initial offer through today has been confusing if not nearly absent. There has been shoddy work in places that Pepper Viner representatives have either dismissed or hoped we wouldn’t notice. We have been very disappointed because we had once thought of Pepper Viner as the premiere local builder.
Phenomenal home, built as promised.
Construction Quality - Amazing craftsmanship and I am beyond happy.
Communication - Everyone that I interacted with who was employed by, subcontracted through, or associated with Pepper Viner was professional and communicated with me timely and effectively.
Problem Resolution - Very few issues came up during the building process, and the few that did we're resolved quite promptly.
Areas For Improvement - None, great experience overall
Areas Of Satisfaction - Shelby Mowrey did an amazing job for me. She kept a keen eye on my house project, knew my needs, was able to identify a few issues as they arose during the build, and get them solved for me. She was proactive and helpful through the entire process. I've had a home built before through Centex Homes... To their detriment, they did not have anyone working directly with their clients and I had no point of contact for things that came up during the building process. Shelby not only was a great point of contact, but she exceeded my expectations on so many levels.
Lead Source - Newspaper ad about homes for sale.
Areas Of Satisfaction - Pepper Viner Homes met and exceeded my expectations by making it a smart home.
Lead Source - I have known of Pepper Viner Homes for a very long time. They happen to be building a community near the medical center.
Current Referrals - I have already referred them and maybe buying already.
Lead Source - Only buy local! Woot!
I love my Pepper Viner home. All the amenities work as planned except for the toilets. I would never choose a Sterling toilet. They require a lot of care to keep them clean.
Communication - My sales representative, Shelby Mowery, did a great job of keeping us informed of costs, changes in schedule and options to reduce our costs. She was very knowledgeable and professional
Problem Resolution - Sean, the project engineer, did a good job addressing any construction concerns I had
Areas For Improvement - I would have liked the project to finish a it sooner but it all worked out well in the end.
Areas Of Satisfaction - The communication between the sales rep and us was fabulous. The quality of construction was better than anything I experienced before.
Lead Source - Ads in newspapers as well as hearing from relatives.
We are in love with our house. PPV did a phenomenal job! Every day my wife and I keep saying how much we love our house. We wouldn’t change anything about it.
Expertise - I give a lot of credit to Steve the sales manager for coordinating our deal and making sure everything was running smoothly. A big thanks to Sean for making sure the little things were finished and our house was ready to move into. Sean has been great about returning our calls to help us fix anything that needs fixing on our house.
Construction Quality - We just love our house. Our house was a spec home and you all did a great job picking out things that Amber and I just love. We love the tile, the quartz counters in kitchen and bathroom, the vaulted ceilings, the way the drywall is hand done. We love the outside lights and the metal roofs. We are very happy!
Value - Our house appraised exactly for what we paid for it. We love the upgrades that you chose.
Areas For Improvement - Area51 process could be explained better. I think a walkthrough with them on the house and what we could expect from them would have been great. We were told a camera would be installed in the front of our house but it was installed in the backyard where we will never use that. The router that was included with the house did not cover the entire house. We ended up having to go with Cox modem and now they say we cannot use the automation features in our home.
Areas Of Satisfaction - You have good people working for you. Sean, Steve, Marsha and office admin people like Joe and Margie all were very accommodating to our needs with our house.
Lead Source - We lived in a rental PPV house in Civano so we knew the quality of the builder.
Areas For Improvement - All expectations met
Areas Of Satisfaction - Satisfied with expectation
Lead Source - My realtor mention this location
Current Referrals - Very likely
We are in our home now 2 years and not all the follow up work has been completed at our house.
The follow up repairs from the initial 30 day checklist took nearly a year for most to be completed. Some of the same items carried over to the 1 year list. As of today, 2 years and 2 months later, restaining of the back patio (on the 30 day and 1 year list) which was inspected and agreed to be stained, hasn't been addressed.
Everyone we had contact with went above a beyond to try and make this a pleasant experience.
Expertise - Out sales agent was very knowledgable; but if she had any questions, she was not uncomfortable in asking the construction supervisor for assistance. They were the perfect team!
Professional & Organized - We were kept up to date with any problems or delays. There were no hidden suprizes.
Areas Of Satisfaction - Just to reiterate, this was a marvelous experience from beginning to end. When there was a miscommunication or error, the team owned to to the problem and worked to correct things in a timely hammer.
Lead Source - We were looking to relocate from out of state and had visited several locations. We never considered building, but are very happy with the results.
We’ve been in the house a year now and still loving every minute! We enjoy the quality craftsmanship, the attention to detail, and the personal care each Pepper Viner employee takes when scheduling work repairs and/or follow-ups.
Great experience and I would recommend this builder to anyone I know!
Pepper Viner Homes staff are very polite and easy to work with.
Absolutely not going to recommend Pepper Viner to anyone much less my friends
I am very satisfied with the construction of the home. The only thing I have a complaint about is the strip of land outside the house that gets muddy when it rains because they didn't put gravel down.
Areas For Improvement - They didn't.
Lead Source - I heard about them travelling down the road, plus my sister-in-law highly recommended them for not just their craftsmanship but the quality and efficiency of the house itself.
Employees & Subcontractors - I found Joe Russell, Juan and Alma Newberry very helpful, courteous and professional at Silverbell Commons
Expertise - We are impressed with the process and the final result. Joe was great to work with.
Schedule - The schedule worked out perfectly for us.
Budget - The budget was exactly what we expected.
Construction Quality - The workmanship and materials turned out better than what I was expecting.
Communication - At times it seemed that Jason in sales was overloaded with projects and we observed delays in getting responses. Once he did respond he did handle our issues in a very satisfactory way. The delays caused frustration on our part as we were told we had only one point of contact. Perhaps consideration could be given for a second point of contact like an admin assistant.
Value - I think the Sedona and this location was a great value.
Trust - My experience has been excellent with Pepperviner following through on commitment.
Lead Source - I heard about them through word of mouth and signs being posted.
So disappointed with this company, right from the beginning, first, its September, then late October, which turns into mid November just to close. Next, it rush rush to close because Joe is going on vacation and the house was a mess when we took possessions. It wasn't even clean!! So many unfinished items, the blue tape is still up in many places. Then Alma is supposed to come over at 10 AM and winds up being 45 minutes late, no phone call, just annoying, one thing after another. So no recommendation from me.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pepper Viner Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys