They offer continued service even after the installation, with excellent customer service.
Areas Of Satisfaction - very curious and friendly
Recognized Excellence - Aaron was a great designer and very straight forward as well as John the owner. Olga did a good job in cleaning all the miscommunications.
Omni Pool Builders did an exceptional job for us. We wanted a dog and kid friendly pool (in that order!) and that's exactly what we got. They listened to what we wanted, offered suggestions as to how to make it happen, and managed to fit an outstanding oasis in our little midtown lot on time and even a wee bit under the estimate. Outstanding! We have been in the pool every single day and our pups love it, heck they even let the kids use it occasionally!
Areas Of Satisfaction - Just all around. The design was perfect and exactly what we wanted.
Recognized Excellence - Olga rocks.
Aaron and martin were great! Even after the pool was in they were always calling and answering any questions we had.
Areas Of Satisfaction - I was most satisfied with the customer service. The timeline was also very fast, they exceed our expectations.
Recognized Excellence - I would like to recognize Aaron and Martin for their exceptional service.
Areas Of Satisfaction - Design and construction
Recognized Excellence - Martin
Areas Of Satisfaction - I was most satisfied with the subcontractors, they were great.
Likely To Recommend - I have recommended them to several people.
Areas Of Satisfaction - I was most satisfied with the pool.
We were extremely happy with the quality, service, attention to detail, and communicant from all of the employees at Omni Pools. Martin, Aaron, John, and Olga all made the experience extremely pleasant and we couldn't be happier with our pool.
Likely To Recommend - I have recommended them several times. We were extremely happy with the quality, service, attention to detail, and communicant from all of the employees at Omni Pools. Martin, Aaron, John, and Olga all made the experience extremely pleasant and we couldn't be happier with our pool.
Areas Of Satisfaction - I was the most satisfied with the customer service. Whether it was a question or concern, as new pool owners, they continuously addressed all of our questions. They were fantastic. From a communication stand point they were great.
Recognized Excellence - Martin was exceptional.
A positive experience from start to finish
Areas Of Satisfaction - We love our pool and the entire experience was great. All the contractors were professional and everything was on time and done with a quick response to any concerns. We are totally satisfied.
They did a great job and were very dependable.
Areas Of Satisfaction - I was most satisfied with how fast and dependable they were.
Recognized Excellence - I would like to recognize Martin, he did an excellent job.
It is unusual to find a contractor that does what they said they would do, on budget and in less time than they said, but Omni Pool Builders did just that.
Areas Of Satisfaction - I was most satisfied with Omni Pool Builders communication provided.
Recognized Excellence - Martin, the construction manager, provided me with exceptional service.
No pool build ever is perfect, we encountered issues with the weather, illness, materiel shortages/availability and Omni kept us informed and worked with us through each challenge. They sought our input and worked with us to make sure that we got the pool that we wanted. The end result is essentially awesome.
Areas Of Satisfaction - Their willingness to work through the issues that cropped up. They exceeded expectations there in regards to when we pointed out an issue, it was discussed and resolved. Very refreshing.
Recognized Excellence - Martin Lopez, they have a great crew, hut he's the one that manages them all and keeps it all working effectively.
I called several pool builders Most didn't respond. Not only did Aaron Baker respond but he far exceeded the competition that did call back. And, then there was Martin, always great to flash a smile and resolve ANY issue right in front of me. I can't imagine working with any other pool builder in Tucson. I love my pool and a year later the company responds to me as quickly as if I were calling to build a brand new product. If you're disappointed with this group, there is no pleasing you.
Areas For Improvement - None
Areas Of Satisfaction - Design work, quick and honest responses, willingness to correct any issue.
Recognized Excellence - Aaron, Martin, Olga, Daniel, Joe ... all of them. If I haven't listed their name, it's because I forgot them.
Additional Comments - They exceeded my expectations!
Never finished hooking up the pool to the automated system. Furnace is way too small, in winter it can take 3 hours to heat up the spa. Plumbing is not correct for the use of solar heaters.
Areas Of Satisfaction - Aaron and Martin were nice, professional, and easy to work with once we got a hold of them. I thought they tried hard to do a good job.
Areas Of Satisfaction - I was very satisfied with the workers that came out to the house - they were very professional.
Areas Of Satisfaction - The level of customer service.
Recognized Excellence - Both Aaron and Martin.
Work Done Right - We are very particular about how things are placed and how they look and the quality of the installation. We were very satisfied that all the workers were dependable in this area and were happy to work with us to be sure hand rails were placed where we wanted them and tiles were arranged to our liking. When a design decision was made on the water level tiles that we were not happy with, Martin had the tile workers return and change the couple of tiles that we wanted within a day or so.
Value - I thought the quality of the workmanship, the scope of the project, the ability to stay on estimate, and the costing of the project made it so that it was possible to even take on the project. Aaron worked with us to keep within our budget and get the mechanical and cosmetic work done in an affordable way.
Areas Of Satisfaction - Mostly the care with which the workers took to do their jobs and their generally jovial attitudes. Jason was particularly good at making sure we understood the process of the concrete installation and working with us to make sure the layout of the new concrete shape would be satisfactory. All the concrete workers were meticulous in their work, and we enjoyed having them around. They paid attention to details like finishing a couple of step stones with texture and color to match the deck that we noticed only later, but were especially pleased with the results.
Current Referrals - Not off-hand, but will definitely pass on your name in the future.
Recognized Excellence - Jason was exceptionally organized and delivered high quality work; Martin was exceptionally responsive to my queries; Micheal followed through with the issues getting the pool chemistry and creepy running normally; Casey (handrail install) did an exceptional job getting the handrails exactly where we wanted; Bill Winters who did the skimmer repair dedicated his weekend so our project wouldn't get off schedule; Kenny's electrical work was excellent. Thank you to everyone who contributed to the success of our project!
Areas Of Satisfaction - The final product was outstanding. Omni Pool also maintains communication post construction to ensure I know how to properly take care of my pool.
Recognized Excellence - Aaron was a huge help in making the design that I wanted even though I wasn't very specific when we first started. Martin is and continues to be a huge help if I need any assistance with taking care of my pool. He also made sure to keep me up to date as to what was going on during construction.
Areas For Improvement - None, everything was done the way Aaron and I discussed it.
Areas Of Satisfaction - Must say the finished product, their work transformed my backyard. I am satisfied with the all the work and the process of completing the project went smoothly.
Current Referrals - No, but I will certainly recommend Omni Pool Builders if the opportunity arises.
We were completely satisfied with our decision to go with Omni Pools. Our design was excellent, the crews out at each stage of the process were professional and competent, our project manager kept things moving and us informed. We love our new pool! Highly recommend these guys.
Omni Pool were great to work with. We were kept abreast every step of the way. I highly recommend working with them & will definitely refer them to friends!
Areas For Improvement - Honestly, I wasn't sure what to expect. I looked at several pool companies & it was Aaron & Martin that got my business. We did end up paying a little bit more, but Aaron & Martin were great!
Recognized Excellence - Aaron & Martin
Omni Pool Builders design work is excellent. They do a very good job conceptualizing what the customer needs and including what they desire for the pool. The final design met out expectations, and we are very happy with the final product.
Areas Of Satisfaction - The design of the pool was very good, and the layout is very good.
Recognized Excellence - Aaron and Martin are very good people. They are pretty responsive, and we liked dealing with them.
From design to finish, Omni Pools delivered our dream pool. I would recommend them to anyone. Anyone looking to have a pool built should definitely give them a call.
Areas Of Satisfaction - The overall pool is beautiful, they delivered what they said they would and I am very satisfied.
Recognized Excellence - Martin and Aaron were both great.
Recognized Excellence - Aaron was incredible to work with, he was always available and willing to help us understand the process and solve some issues that may have been overall minor but were very important to us.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Omni Pool Builders LLC. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys