We really liked the person that came out. He helped us very much.
He was excellent, we have already recommended them to a friend.
Areas Of Satisfaction - Quality work installed in one day.
All aspects of our viga replacement project went smoothly, from initial contact to the final installation. All measurements were accurate and installation was performed to perfection. The vigas look better than the originals and these will last forever. I am completely satisfied and will recommend SAW Design and Fiberglass Vigas to our neighbors.
Areas For Improvement - Actually exceeded my expectations.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of SAW Design And Fiberglass Vigas as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys