Very positive experience working with this company on a major kitchen remodel project, which involved removing an interior wall, removing everything down to the studs, and starting from scratch. Very professional and treated me as a full partner in the project. Very customer service oriented. Resolved any problems that came up. Workmanship excellent. Communication excellent. Products and materials used are of high quality. (I selected all of them except for the cabinets. Palazzo's cabinet selection matched the level of the other products.) Palazzo provided outstanding value for the money spent. I will definitely use them again when it comes time for bathroom remodeling.
Extremely pleased! They did a great job and I plan on using them for future projects.
I was just very pleased with the services provided by odie and the other staff working at Palazzo doing the installation. The design work was excellent, and they looked at the changes needed when we opened up the walls, and the adjustments were made appropriately without great expenditures of time, energy, or cost.
Excellent experience from start to finish. Palazzo is not an inexpensive option, but they personify the maxim "you get what you pay for". Kristi's consultation was invaluable in making certain that the finished product was what I wanted, the quality of the work was excellent, and the people who came to my home were consistently trustworthy and reliable. These attributes were of utmost importance to me.
Areas Of Satisfaction - They were a good partner in bringing my vision to life. The guys who were on site every day were on time, skilled, and reliable,
Areas Of Satisfaction - I was most satisfied with the complete professionalism of the crew.
They were very flexible and very careful to make sure that we knew what was going on.
Areas Of Satisfaction - I was most satisfied with how they worked with the other companies. They are a good general contractor. We didn't have to deal with the other companies other than picking out the granite and things like that. They worked with the appliance company and the counter company and it went very smoothly.
Recognized Excellence - I would like to recognize Jerry for his exceptional service. He was on top of everything and we felt like we could call him for any concerns that we had, even though we didn't have any. The project did take a little bit longer than we thought that it would, but that is okay because I would rather them take a little bit longer, so that they can do it right.
Areas Of Satisfaction - I was most satisfied with the quality and the fact that they did a great job. It was a quality job. I was very impressed with that. I was very impressed with Odie as well.
Additional Comments - Odie was fabulous. He was just wonderful. We just had our kitchen done, but Palazzo Kitchens and Baths was so much better than the people who did our kitchen. We wish that we would've used them. I wish we would've known how great they were before we had it done. We are very satisfied. They did an excellent job. Odie was awesome also.
Areas Of Satisfaction - Jerry’s work with us was exceptional in every way, very professional and complete. Every question asked was answered to our satisfaction. Could not ask for better service and complete understanding of our requirements.
Additional Comments - We are completely happy and satisfied for all the help and support you all gave in this project.Thank you
Communication - I never had trouble getting in touch with Kiersti; she returned call promptly and was very responsive. I occasionally had a bit of trouble getting in touch with the crew - nothing serious.
Areas Of Satisfaction - Kiersti was exceptionally good as a designer and manager. She and the staff were very professional and competent. On at least one occasion, when the venting fan had to be installed through the roof of the building, the staff went considerably out of their way to accommodate the HOA requirements and meet the schedule.
Recognized Excellence - All the staff were friendly and professional. Kiersti and Arturo were notably easy to work with and responsive.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Palazzo Kitchens and Baths as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys