Nip Tuck provided top notch service throughout the entire project. From the first meeting to discuss the idea of the project through the entire design and construction phases, the experience was a joy.
Areas Of Satisfaction - Quality of work and attention to detail exceeded my expectations.
Prioritize Listening To Our Clients - Yes, NipTuck staff were always available and responsive to our needs and concerns.
Areas Of Satisfaction - They definitely met my expectations in most areas, and exceeded expectations in designing around our personal preferences.
Such a great experience working with the team at Nip Tuck Remodeling! We've shared our positive experience with friends and neighbors.
Expertise - The team has so much experience; providing thoughtful and astute recommendations throughout the process.
Professional & Organized - Strong communication, use of web tools to insure ideas are captured, and easy billing and bill pay.
Schedule - Yes, even during the early days of the pandemic, Nip Tuck was flexible with our needs while maintaining their schedule. Impressive!
Budget - Kept to the budget, and for add-ons we decided on later there was a clear and consistent communication on costing. No costing surprises, which was awesome.
Construction Quality - It's been six months since the main portion of the remodel was completed, and we could not be happier with the in-home experience to date. Everything looks wonderful and works great!
Communication - While no process is perfect, the communication was consistent and questions and concerns were addressed very quickly. The weekly on-site meeting was supplemented with almost daily updates. Nice use of online site that captured all pics, emails and billing.
Problem Resolution - April and the entire team made sure that questions and problems were resolved quickly and fairly. We were very happy with how responsive Nip Tuck was, and the honesty, integrity and transparency they showed throughout the project.
Lead Source - From our neighbor, who had their ground floor/kitchen remodeled by Nip Tuck and loved it!
Areas For Improvement - None!! When we first started the process of looking for a remodeling company we were dismayed by how many people we knew had difficult or unpleasant experiences during a remodel. We feel so lucky and appreciative that April, Allison, Jesse and the rest of the Nip Tuck team made this experience such a positive one for us! While no process if 100% perfect, issues were addressed quickly and with integrity, which we really valued.
Areas Of Satisfaction - We hoped the end result would meet our expectations, and instead the end result exceeded what we hoped for. We love the changes in the house, and the quality of the workmanship.
Nip Tuck is wonderful. Both remodels we have done with them proceeded without worry because we were so assured of their prompt response and willingness to handle any issues quickly and effectively. Also, the quality of their work is excellent.
Areas Of Satisfaction - Their customer service is fantastic.
Lead Source - Nip Tuck Remodeling was recognized by local builders and it was shared on Facebook. I recognized the owner and felt excited to know April.
Areas Of Satisfaction - The contractor’s team were professional and thoughtful every day that I saw them on site.
Prioritize Listening To Our Clients - They were very patient to let us think out loud as individuals and proposed solutions that made both of us happy and felt understood.
Additional Comments - We have a new space that is uniquely ours to proudly share with family and friends.
Professional & Organized - Most organized contracting/construction company that I have worked with.
Schedule - They finished the exact day the promised when we all agreed to the schedule.
Problem Resolution - We really didn't have anything that I would identify as a problem and that is because their communication was so proactive and open.
Areas Of Satisfaction - Communication and project scheduling. The design advice and leadership from Allison. She made our new space so much more beautiful than we ever would have been able to do alone.
Prioritize Listening To Our Clients - Absolutely
Prioritize Listening To Our Clients - Yes, I do feel that I was treated as a valuable client and that they listened to my needs at all time.
Experience, skill, communication, and commitment to customer satisfaction.
Areas For Improvement - It felt very professional in the execution of the project.
We have had Nip Tuck complete two major projects for us. In 2015 Nip Tuck completed a down to studs remodel of our two bathrooms. Then in 2018 Nip Tuck revamped our living room space and completely redesigned including the layout of our kitchen. We now walk into our 1979 ranch home and say "Wow we get to live here..this is our house!" Nip Tuck got us out of the '70s and into modern day living.
Lead Source - I have worked with them previously.
Areas For Improvement - None at all.
Areas Of Satisfaction - Every member of the Nip Tuck team was a joy to work with. It was obvious that each of them really cared about doing their best to provide us with a positive remodeling experience. Every concern was given prompt attention and each was handled in an efficient, organized, professional and nonjudgmental manner.
I highly recommend Nip Tuck. The quality of work and professionalism was excellent. They are very detail oriented and the budget and schedule did not change! They made the design process painless. We love our newly remodeled home!
Areas Of Satisfaction - On time, on budget. Design service was excellent! The quality of the work was excellent. They were done exactly on time as they had built a reasonable amount of cushion into the schedule. This was very important to us and they delivered!
We paid more for the best service and quality and that’s exactly what we got. If you want it done right and on time, I highly recommend Nip Tuck.
Prioritize Listening To Our Clients - Absolutely! The customer service was excellent from every person we dealt with.
Lead Source - I heard about Nip Tuck Remodeling through Houzz.
Areas For Improvement - Nip Tuck Remodeling exceeded all of my expectations!
Areas Of Satisfaction - All aspects of my experience with Nip Tuck Remodeling were excellent, from communication, to project management, to design help, to the subcontractors used, etc.
Prioritize Listening To Our Clients - Yes, I felt that our job was important to them and well managed. We were treated above and beyond my expectations by every member of their team.
The ENTIRE Nip Tuck staff is so great to work with. This was my first remodeling project, so they guided me though the entire process which made it extremely smooth for me. And they don't stop until every last detail is exactly as you wish. I highly recommend Nip Tuck to all my friends and family.
Lead Source - My neighbor used them for their Kitchen remodel. After seeing the work and hearing their praise for the company, I knew I had to go with Nip Tuck over anybody else.
Areas For Improvement - There were a few unbudgeted items that fell into the 'unknown' due to the age of the house. Once the walls came down, the structural permits required retro fitting for today's requirements. I am sure Nip Tuck has already taken note of this, so they can consider these expenses in their future quotes for homes built around 1972. And they did discount part of the work. They really are fair and transparent.
Areas Of Satisfaction - When Nip Tuck says they will be done by 'X' they are done by 'X'. It is amazing how they can stay on schedule doing multiple projects and sharing resources across those projects. It has got to be the Rosetta Stone of scheduling. The work with a Web-Based tool for communicating and tracking the schedule which made it super easy to keep track of what was happening when. They posted photos of the progress and the home owner can do the same. It was a really cool perk as part of the project.
Prioritize Listening To Our Clients - Oh yes. Everybody, listened to all of feedback and needs and did everything they could to make each and every detail land to our satisfaction. Never did we feel were being ignored or neglected.
Areas Of Satisfaction - Besides design...which I could influence my primary requirements were that they remain on time and on budget. They did this. They were a pleasure to work with, and I would certainly recommend them Most importantly I love my new kitchen.
Areas Of Satisfaction - The communication with Nip Tuck was outstanding. They always responded quickly to questions and concerns. They were punctual and kept their word.
I already have.
Areas Of Satisfaction - Working with David and Jessi was the best part. They are A type and very quick to respond. A++! Y
Prioritize Listening To Our Clients - Yes absolutely
From the very first meeting our expectation were not only met but exceeded. We have already recommended Nip Tuck to many friends and 2 have entered into contracts with Nip Tuck. We had an amazing experience that was On TIME, On budget and On purpose. We had open communication and never felt we were not a valued customer.
Areas Of Satisfaction - The design and vision were outstanding. They really listened and help create a space for us to live with in our style.
Prioritize Listening To Our Clients - Absolutely. We never felt like we were not their only client even though we know we weren't.
Nip Tuck is very organized and professional. They kept me informed and updated at all times with their schedule app. I could see their schedule progress through their app or on their website, and I can interact with them easily through email or phone. Any issues that came up were quickly addressed and resolved.
Lead Source - I was referred to Nip Tuck Remodeling by my designer.
Areas Of Satisfaction - I was most satisfied with the craftsmanship and the attention to detail of things like the millwork. We had a solid carpenter on the project and I really appreciated that.
Areas Of Satisfaction - I was satisfied with the customer service.
Prioritize Listening To Our Clients - Yes, absolutely. That is their strength.
Areas Of Satisfaction - April can be trusted to make it right when things go wrong.
Areas Of Satisfaction - April is engaged, personally accountable, responsive, passionate, and a pleasure to work with!
Prioritize Listening To Our Clients - Absolutely, yes.
Absolutely recommending Nip Tuck, and I already have!
Expertise - We learned about flush inset cabinetry together - it was a good process, and hopefully Nip Tuck will help develop more local shops to offer this kind of cabinetry going forward.
Schedule - This was by far the most impressive aspect of the project. Complete command and knowledge of each trade's needs, and a good relationship with each trade to ensure reliability, was very obvious.
Likely To Recommend - Absolutely recommending Nip Tuck, and I already have!
Houzz Reviews - Already done.
Lead Source - Houzz.
Areas For Improvement - None - I really appreciated April and David's communication and openness to hearing my ideas. I'm very particular about certain artistic details (such as custom air returns and heat registers), so going forward if NipTuck runs into a similar client, these can be detail questions that are asked up front.
Areas Of Satisfaction - Schedule and communication--exceptional. Really took a lot of stress completely out of the project.
Prioritize Listening To Our Clients - Yes, absolutely!
Rick was our estimator, and he did a great job explaining everything in detail and answering our off the wall questions. Better explanation than what another company offering the same product, but Rick was completely laid back vs the other company's high pressure sales techniques. He actually told... more
Erin was helpful during and even after the design process. Helped us pick us our limits and ended up with a gorgeous bathroom in the end that looks like it belongs in magazines!
They were proficient, professional, and courteous. Their workmanship is excellent.
Shayne was professional, timely, respectful of our house and time.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nip Tuck Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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