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The administrative staff and the installers were superb an excellent company to deal with. I give them a deserved five star rating.
I think the service was excellent, the only negative about this company is that they tried to hard cell the need to buy an entire new system (two zones-two units) on a system that is only 8 years old. I kind of felt I would have been taken advantage of.
We loved working with Joe and the whole My Deck team! We found them to be very detail oriented in taking precise measurements so they could come out with a very specific drawing. It made it easier to visualize different options. They were very professional from start to finish and addressed any conc... more
My install was in October. It is now the end of January and 2 of my windows are STILL incorrect.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of N & S SUPPLY INC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys