Mountainwood Homes

I feel like we kind of got screwed. We initially had someone else give us an estimate. Then he dissolved his company and he started working for Mountainwood after we signed the contract. He offered a cost-plus contract and they typically don't do that. In the meeting when we signed the new contract they brushed it off and the cost ended up being 100,000 dollars more than the estimate was. I feel like that is not acceptable. We trusted the estimate. They are supposed to be experts in their field and I don't feel like they were.

I have already recommended two different people to you.

We already did and one of our neighbors is having work done.

We chose Mountainwood Homes for our bathroom remodel project as a result of working with them four years ago on our kitchen update. They have impeccable standards, deliver on everything they promise, and pay diligent attention to keeping the project on time and on budget. Greg, our project manager, was on site twice daily to check on progress and address any issues. He was also easily reached on cell for anything needing attention or for answering questions. Having earned our trust and confidence with the first project we were able to be out of the house most of the time while the three bathrooms and laundry room were remodeled all at the same time.

Mountainwood homes was superior in the quality of the workmanship as well as providing information along the way. It was the most stress free project I've ever done. I would hire them again in a heartbeat. The online portal they use was great tool for busy people to be able to track progress 24/7.

Pleasant to work with. Good attention to detail.

Mountainwood Homes took care of the entire management of the project from beginning to end. We never had to worry about coordinating subcontractors, which made our lives easier. Our project was on time, on budget, and the results were great! I would hire Mountainwood Homes again for future remodel projects.

There were a few problems during my remodel, but all issues were resolved and I could not be happier with the results.

This is the third project we've used them for, and we were satisfied with all of our projects.

Taking on a project of our size could have been overwhelming. The systems that Mountainwood has in place plus their exceptional communication made it nearly seamless. Their customer service is first rate!

Favorite Part Of Process

Our favorite part was when the planning and idea exchange was over and put into a CAD and drawings. An additional part of the process that we appreciated was knowing what our budget was each time we went into a purchasing phase like lighting, plumbing, appliances, etc.

Areas Of Satisfaction

Their communication far exceeded our expectations. BuilderTrend is great software that made it so easy to check in on a daily basis. All texts and e-mails were answered on a timely basis. We really appreciated the guidance and professionalism from Heather and Sierra in picking out lighting, surfaces, appliances, etc.

Recognized Excellence

Lee was fantastic to work with in the initial phases of planning, budgeting, etc. Heather masterfully managed the project from concept to completion. We found Sierra to be talented, creative, professional and fun! Our project manager, Chad, was extraordinary in all phases of the project-- from start to finish. We will recommend Mountainwood Homes to our friends and family!

We are very happy with Mountainwood Homes. The staff is professional and they kept on time and on budget. It has been a positive experience and wouldn't hesitate to recommend Robert and his team to anyone...

Areas Of Satisfaction

Our experience with Sierra. She was very detailed oriented, and seemed to be able to anticipate many of our design needs without having do the legwork ourselves. Greg was also great to deal with and he was always on top of everything throughout the re-model.

Areas Of Satisfaction

All Mountainwood staff are professional and very people oriented. Could not ask for better relationship

I was pretty satisfied with the overall project.

Could not have asked for anything more from this group of people at Mountainwood Homes for my remodeling project. Highly knowledgeable, prompt, professional, clean, and on time. They were helpful in every aspect, advices on appliance selections, working through materials pick, accommodating my hectic travel schedule, etc. We strongly believe our every penny is worth on this project going with Mountainwood Homes.

Areas Of Satisfaction

I was most satisfied with them being able to address any issues that arose. From the beginning, all the way through to even minor issues after the construction was done, they were really on top of everything.

Recognized Excellence

I would like to recognize Chad for his exceptional service. He was excellent.

We could not be happier with the entire project start to finish. We've had other projects done, and now wish we had used Mountainwood for those projects, too! They are the best of the best, and we have found our contractors for life. Every single person we worked with or that came into our home was truly happy to be working for Mountainwood, and it showed. The level of expertise, knowledge, courtesy, and craftsmanship was incredible. If you are searching for a contractor, then search no more. This company is amazing!

Recognized Excellence

Everyone we worked with was spectacular. Chad went above and beyond many days, but everyone along the way was able to answer all of my questions.

We chose Mountainwood for a complete kitchen and separate laundry room remodel after talking to a few other companies. We're so glad we did. Ivan worked with us to come up with a great design for both. He had some great ideas that we incorporated into the design. Jean worked with us to choose surfaces, tile, cabinet style and much more. Both Ivan and Jean listened well and incorporated all of our ideas. They were also very involved with us as we decided on the overall cabinet design, layout and features with Krieg from Cutting Edge cabinets who did a fantastic job on our custom cabinetry. Jean got to know us so well her suggestions on hardware, countertops, wood floor stain, and paint made the selections a breeze. As the design stage came to an end and work was scheduled to begin Chad was assigned as our project manager. What a gift that was. Throughout the process - from demolition to final sign off - he was always available, responded promptly, kept us informed on every step and managed all the trade people extremely well. Basically he got headaches so we didn't have to. His work ethic is top tier. He stopped by daily and if he couldn't he made sure Craig was here to oversee the work or even perform work himself. Craig was great too, taking care of details that we may have overlooked. All the trade people knew their jobs, performed their work in a professional manner and left the site clean before they left. They even fixed some minor issues they observed without being asked just to make things "right". We're there issues? Sure. There are on any job like this. They weren't caused by Mountainwood, but Chad (or the trades people) dealt with them all as if they were. Payments can be an awkward process but dealing with Lori in their payments division was great. She has a cheerful personality and was always available to discuss things and answer questions. We even had a pre-scheduled week long full exterior house painting that happened in the first few weeks of the kitchen remodel. The Mountainwood folks and the their tradesmen not only work well with us, they also worked very well with the house painting crew accommodating their work and space needs. This could have been a major inconvenience and a problem, but it wasn't because of the professional courtesy exhibited by everyone. The final outcome has met or exceeded our expectations. Thank you to all the Mountainwood folks. Especially Chad who while managing about 4 or 5 other projects made it seem like our project was top on his list. I think it's just the was he is. Every client may feel that way but we really appreciated it. So, for anyone planning a project like ours, seriously consider Mountainwood Homes. You won't regret it if you choose them.

The hardest part was making the decision to "do it". Once we picked Mountainwood Homes as our contractor and actually started working with their team the whole project moved along so smoothly we now can't understand why we didn't do this a long time ago

Overall, the salesperson did a great job. He was excited and had good ideas. The company did not go through on the salesperson's promises. We got the D-Team instead of the A-Team. It took a while for work to be done and there was poor communication throughout the whole thing.

We have been a customer of Mountainwood Homes for many years. They present a "complete" home and remodel process from project review, to design, project management and follow up that made us feel that we selected the right contractor for the job. Their follow-up on items that needed fixing or retouching has been unmatched by any contractor that we had used before Mountainwood. . If it was broke, they fixed it. If it did not meet expectations they fixed it. There were no contractor "horror" stories when we chose Mountainwood Homes.

Expertise

Several years ago Robert Wood and his team, instilled a confidence that they were the right choice for our very first remodel project. It was that first experience that brought us back to Mountainwood on several projects since.

Budget

This was one of the good parts of working with the Mountainwood. The process flow is designed with the budget in mind that includes change orders within the project. So this sets up no surprises when the bills were due.

Problem Resolution

Everyone on this project, including the ladies in the office made things easy and comfortable to work on the multiple aspects of the job.

Sales Knowledge

What can we say. Ivan set the stage for our very high expectations from the very first job to our most recent remodel.He single handedly brought us back to Mountainwood after we experienced some bumps in the road on our last project and gave us renewed confidence to sign up Mountainwood for our most recent project. His attention to customer service has been outstanding.

Design Solved Needs

Another reason we chose Mountainwood

Design Knowledge

Johnyne brought us into Mountainwood when she impressed us at one of the local homes shows. That meeting helped solidify Mountainwood as a business that we should have in the mix when a remodel or home project came up for us. We have been very pleased to have her insight on all of our projects.

PM Professionalism

I would give Chad a standing ovation or at least a pat on the back for bringing in his first completed project on time, on budget and with happy smiling homeowners at the end of the project. Chad literally bent over backwards to help us with this project. Wish I had a photo of him under our countertops to show. I had some fun with Chad when I would introduce him as the "rookie" project manager ... but we knew very quickly that he was no "rookie" at this type of work. Thanks Chad for putting in extra time helping out the project like you did. Also a thanks to Daniel and Eddie for doing whatever was needed to make this project shine. And yes Chandler was a great addition to the Mountainwood team. Very personable and a hard worker. He buzzed through all assignments given to him plus a few extras.

Clean & Safe

We expect this to be a given for every project since our first project experience. This job was no exception.

Trade Partners

Another reason to chose Mountainwood we have confidence in the partners they select and that confidence continued with our last project experience. The painting partner Luis has always been excellent and the tile and carpet folks worked hard to hit the expectations we where looking for.

Value Received

We have always had lower bids than Mountainwood bids. But I think they have a realistic view of the project costs. I am very impressed with the prep-work, attention to detail, cleanup and follow-up to issues that you don't see on project bids.That's we value when we work with Moutinwood and the reason for a "4" score on this item

Overall Experience

Except for one, which came full circle from disappointment to very pleased .. (again thanks to Ivan and Adam on that one) .... It is the customer experience we appreciate when working with Mountainwood. Again many people at Mountainwood share this item, from Robert and Heather to the office folks, to the folks in the field, that make us feel good about working with Mountainwood. Thank you all.

Likely To Recommend

We always do. We warn them .... their price includes "quality" work that we look for, not just the lowest bid.

Invite Back

We will pretty much always have Mountainwood on our list to consider .... maybe even at the top of the list.

Areas Of Satisfaction

The complete process ... from start to finish ... that's what we like about Mountainwood Homes.

Recognized Excellence

We have highlighted Mountainwood Homes office staff, Ivan, Johnyne, Chad and all of the field folks in our review.But standouts for us .. Ivan and Johnyne who have been central players in all of our projects and should get a ton of credit for the work they do. Even the "rookie" Chad we believe will carry on expectations that Mountainwood had set when Mountainwood completed out first remodel.

I wanted a specific staircase design because it is the first thing you see in the house. They were able to incorporate my art into my idea of the staircase. It looks phenomenal.

We had a great experience with Mountainwood Homes! We highly recommend them. They are very professional, have great design ideas, provide beautiful finish work and they stick to the schedule...very smooth process. We are extremely happy!

Schedule

Even ended earlier than we originally expected...despite many snow days also!

Design Knowledge

Wonderful to work with! We love our selections and they were very understanding and helpful during a few times where I second guessed my original selections. They made material selection really fun!

PM Professionalism

David is amazing...very good at what he does! He's knowledgeable, organized, positive, friendly, approachable....really enjoyed working with him. Our remodel is gorgeous beyond words and he even finished earlier than scheduled...wonderful!

Overall Experience

We chose Mountainwood Homes after our next door neighbors, The Wheats, used them for their remodel. They are very picky and when they said they were happy with the process, quality and service...we were hooked!

Likely To Recommend

For sure! In fact, my cousin already has an appointment with Lee. I have 2 other friends/neighbors I have given info. to.

Favorite Part Of Process

My favorite parts were selecting the materials and then installation...felt like Christmas for weeks!

Areas Of Satisfaction

We've heard a lot of remodel horror stories from friends so we were nervous to take on such a long and invasive project. However, we were pleasantly surprised with how smooth things went. We never really got to the point where we "just couldn't take it anymore"...and that is because of Mountainwood's organization and professionalism. We also are so pleased with the quality of materials and finish work..it's absolutely beautiful and we couldn't be happier.

Recognized Excellence

David Bonfiglio is an exceptional project manager. We really enjoyed working with him and made our remodel experience so positive. He never appeared ruffled or stressed...always friendly, knowledgeable and helpful. Sierra and Johnyne were wonderful to work with! They are so knowledgeable and friendly...pleasure to work with! We love our selections, thanks to them! Sierra had a brilliant idea to run the backsplash up 2 walls and that is really one of my favorite parts of the project...it's the icing on the cake! Lee did an exceptional design. We originally were going to do an island and it just wasn't working out size-wise. Lee came back with a "peninsula" design that is just spectacular...it leaves a lot of open space within the kitchen, gives a ton of counter space and cabinet storage and it provides counter seating for our entire family. Everyone was really wonderful to work with...you can feel that Mountainwood Homes is a great company...everyone seems very happy with their jobs.

Mountainwood Homes was responsive and reliable during the remodeling process. They were knowledgeable and kept on budget and schedule. The job site was kept clean, every day and everyone from Mountainwood homes was professional and courteous.

Mountainwood Homes does quality work and guarantees their work in all ways! Very happy with the results of our project.

Mountainwood Homes exceeded my expectations. The quality of the work is excellent and others who have seen it have been very impressed. Remodels are tough and the folks at Mountainwood made it as painless as possible; they were a delight to work with.