Client's Why

Client's Why - We decided to use Mountainwood Homes because of Ammon the sales guy.

Before Remodel

Before Remodel - Dated, very dated is what it was like. It was very 70s/80s style.

After Remodel

After Remodel - It is more comfortable, we have more space, it is prettier and nicer.

Budget

Budget - Things were more expensive, we had to pay for a couple of upgrades that were not included in the base package.

Favorite Part Of Process

Favorite Part Of Process - It was the finish of it, it was a long project and we were excited that it was done before Christmas.

Areas Of Satisfaction

Areas Of Satisfaction - They met expectations in all areas. The project went well, I paid a lot of money and they did everything they said they were gonna do. They exceeded in while they were doing their work upstairs, I had other work going on in the basement and they did a really good job on managing around another project.

Recognized Excellence

Recognized Excellence - Not specifically, everyone did a great job.

Client's Why

Client's Why - They were easy to work with. They provided high quality. They were willing to do the job.

Before Remodel

Before Remodel - My basement was underwater during the wet season. The remodel dealt with that.

After Remodel

After Remodel - My life has changed since completing the project because now I can use my basement.

Schedule

Schedule - There was an issue outside their control that led to them missing the schedule. They made sure to make changes to their procedure to make sure that it never happened again.

Favorite Part Of Process

Favorite Part Of Process - My favorite part of the whole process was seeing it all come together.

Areas Of Satisfaction

Areas Of Satisfaction - I appreciate the effort that they put into the design. Additionally, the open communication with Dustin, I think that he went above and beyond.

Recognized Excellence

Recognized Excellence - Angela and Dustin were exceptional!

Additional Comments

Additional Comments - It was a wonderful experience overall.

Client's Why

Client's Why - I chose to hire them because they built my home.

Before Remodel

Before Remodel - I had an unfinished bonus room that they came in and completed the remodel of the bonus room.

After Remodel

After Remodel - Mine daughters love the room and spend most of their time in that room.

PM Professionalism

PM Professionalism - I ended up waiting six months for them to do my remodel because I wanted Greg on the project. Mountainwood Homes needs to do what they can to keep him as an employee.

Favorite Part Of Process

Favorite Part Of Process - I really liked working with Eddie and Greg. They were great guys to work with.

Areas Of Satisfaction

Areas Of Satisfaction - The overall quality exceeded my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize Eddie, Greg and Jocelynn. They were great to work with. Jocelynn in the office was very helpful with a billing issue I had.

Mountainwood Homes was professional and very responsive. The design process was absolutely everything we had hoped it would be 10/10. The construction process had some hiccups and things that I wish would have gone differently. But, they listened and responded and at the end of the day we absolutely love the result.

Client's Why

Client's Why - We had a bad experience with a local contractor several years ago. We wanted a professional company, with dedicated people to each piece of the process. We knew it would cost more to go that route but we deemed it worth it, and it was.

Before Remodel

Before Remodel - Our home is great. The remodel was more about wants than needs.

After Remodel

After Remodel - It's a bunch of seemingly little things that add up to a big impact. I could name a dozen little things that are better, nicer, prettier. At the end of the day we have the space we wanted.

Expertise

Expertise - For most of it they absolutely had the expertise. I do feel they were not at the forefront of technology. Their expertise lies in the construction and design.

Schedule

Schedule - They adhered to every meeting and communicated wonderfully. Our project ran past the schedule but they communicated the reasons and I don't see that much of that could have been avoided.

Budget

Budget - We went way over budget but the majority of that was decisions we made, not Mountainwood. They were very cognizant of the budget and communicated well regarding costs on the choices we made. I know it's a fine line between allocating money and submitting an accurate proposal and not being so careful that you don't win the deal because the proposal looks too high. Especially in this environment, post COVID where everything is far more expensive.

Problem Resolution

Problem Resolution - They absolutely responded very quickly and found solutions to resolve problems. The only reason this was a 4 and not a 5 is that we felt rushed at times to make decisions when we were forced to pivot. And make those decisions with the construction team. I wish when significant hurdles were found we got back with the design team to make sure of our choices. I also feel a few of the "issues" could have been avoided. But, again, they were great about communicating and resolving.

Sales Knowledge

Sales Knowledge - Yes. Had answers to all of our questions and adequately prepared us for what was to come.

Design Solved Needs

Design Solved Needs - Design was fantastic. We wanted professionals that weren't there to just say "yes" but to provide ideas and alternatives. Hands down this was done.

Design Knowledge

Design Knowledge - Sierra was the best part of this whole experience. I can't express enough her importance to this project. Her ability to help us make good decisions. How do I convey this? Sierra is the professional. As the homeowner we have ideas and things we think we want. But we may not always know how well those things go together or how well they'll stand the test of time. She was so great at really listening to us and finding a plan that met our needs but also not just accepting our choices but discussing them and, when necessary, helping us pivot on things that may have not been the best choice had we stuck with them.

PM Professionalism

PM Professionalism - I did not work with David a ton as most of when he was there I was at work. He seemed great. Always helpful and informative. There were a few times where we felt like there was a little bit of a disconnect between David, the subs, and the design team. We'd be asked questions or see something that seemed not quite right. He was very responsive and corrective.

Clean & Safe

Clean & Safe - Yes, all that was done very well.

Trade Partners

Trade Partners - Yes for the most part. We did find out our ladder and extension cord were used without notice and when the job was over they were left covered in paint or something. Not a huge deal. Attitudes and interactions were great.

Trust

Trust - Yes they followed through on everything.

Value Received

Value Received - I think so. It's hard. This stuff is really expensive. So of course you then wonder if you could have gotten a better deal. But based on our prior experience with a different company we really feel like Mountainwood treated us right. There is a cost to that.

Overall Experience

Overall Experience - Again, all in all they were great. We would use them again. I provided them very specific feedback on some things that we wish would have been a little different and that is why not a 5. But we are still very happy with them and our experience.

Invite Back

Invite Back - Absolutely.

Favorite Part Of Process

Favorite Part Of Process - The design process with Sierra.

Areas Of Satisfaction

Areas Of Satisfaction - The look, design and layout. All great.

Recognized Excellence

Recognized Excellence - Sierra

Additional Comments

Additional Comments - Thank you for all you did to turn this space into a truly beautiful part of our home. I would suggest continuing to put an emphasis on learning about and leveraging technology. It's here to stay and the ability to seamlessly integrate that into what is being done will be important.

Client's Why

Client's Why - Mountainwood worked on a previous remodel and did an excellent job.

Before Remodel

Before Remodel - Fixtures in main bathroom were starting to wear out; tile work was dated and tub was too big. All of the carpet was worn and needed to be replaced.

After Remodel

After Remodel - Back to normal. The bathroom update is lovely.

Budget

Budget - Mountainwood absorbed most of the cost of the tile reorder when it became apparent that the tile was considered defective by the tile setter. I was not expecting this and am very grateful.

Problem Resolution

Problem Resolution - Special thanks are in order for several people who solved different problems over the course of this project: Greg Spangler for managing multiple issues and keeping the project moving forward. He made sure the right shower drain was found when an incorrect one was delivered and he found and supported solutions for some finish issues at the end of the project, including a cosmetic fix to basement stair baseboards that were poorly installed when the house was originally built. When the schedule was significantly delayed because of the tile, he made sure the new carpet installation moved forward even though better timing for Mountainwood would have been to wait until the end of the project. When the wrong kitchen sink cartridge was delivered, Greg spent a valuable portion of his day tracking down and picking up a replacement to assure the plumber could install it the same day as other plumbing work was being completed. Throughout the challenges that arose with this project, Greg was great to work with. He communicated well, making sure I knew what was going on at each stage of the project. Sarah Peek for her design help, especially when the original tile I selected turned out to be defective. Sarah helped me make an alternative choice that I really love. She listened to my ideas and helped steer me towards great choices, and she was fun to work with! Eddie for finding and executing the perfect simple solution to finishing some grout work on the bathroom fireplace that was uneven. His work on the final finish of the vanity cabinet end panel was exceptional. Eddie also completed the scribe over the basement stairs and did a meticulous job. I appreciated his care and concern for the final end result. And I really appreciated that he made sure I knew to close the garage door at the end of the day when he left!

Sales Knowledge

Sales Knowledge - I really appreciated Derek's clear and direct communication at the beginning of the project!

Design Knowledge

Design Knowledge - I came to Sarah with some pretty strong ideas about what I wanted and had already made a number of selections. She was very supportive of my choices, understood my taste, and offered great suggestions when we had to pivot to a different tile choice.She was also really helpful in selecting a front door color - I loved the way she drew from me the color that I was truly excited about.

PM Professionalism

PM Professionalism - See comments under question #8.

Trade Partners

Trade Partners - Part of the reason I chose to work with Mountainwood Homes again was because their trade partners are great. I especially appreciated that the plumber apologized to me directly for not getting the tub drain situated properly. It was refreshing to hear Manny take ownership of the problem and move forward with the solution without trying to blame someone else.

Value Received

Value Received - I could have worked with a less expensive company but specifically chose not to because I knew Mountainwood would deliver an exceptional end product, and I knew they care about their employees and the caliber of the trade partners with whom they contract. Their commitment to customer service is exceptional.

Favorite Part Of Process

Favorite Part Of Process - Shopping! I have to be honest and also say the final sign off was welcome after 20+ weeks.

Areas Of Satisfaction

Areas Of Satisfaction - Mountainwood Homes delivered a beautiful main bathroom and gorgeous new carpeting. Along the way, they also helped me correct a few other cosmetic and functional issues that needed attention. They exceeded expectations with problem-solving on this job!

Recognized Excellence

Recognized Excellence - Greg, Sarah, and Eddie - please see Question 8 above for details. I'd also like to thank Tino and Jose who worked on the first project Mountainwood Homes completed for me as well. They were both exceptionally kind and caring about their work and making sure I had the house buttoned up after they left. Special thanks to Jocelyn for walking me through BuilderTrend billing quirks with patience and a sense of humor. Finally, many thanks to the electrician who helped me figure out how to get the dining room chandelier back on level.

Additional Comments

Additional Comments - I truly appreciate Mountainwood Home's commitment to not just completing a beautiful remodel in spite of the problems that arose, but also to making them less painful for me as the homeowner. They did this by mitigating costs and by agreeing to some schedule changes to make my home more livable during the delays. Every Mountainwood employee I encountered not only knew their area of expertise, but they also knew how to build and maintain positive relationships. I'm a fan for life!

Very professional organization

Client's Why

Client's Why - Trust that they would handle all of the details and provide a complete solution for all of our needs

Before Remodel

Before Remodel - Outdated, neglected maintenance by prior owners exposed the exterior to potential damage from weather

After Remodel

After Remodel - We love the look, feel more protected and really enjoy the new outdoor living space

Sales Knowledge

Sales Knowledge - Ammon was great! Very positive and helpful through the whole project.

Design Solved Needs

Design Solved Needs - I am extremely happy with the new roof design and end product.

Trade Partners

Trade Partners - We were very pleased with the subs that worked on our home - especially Mario and his siding team. Also his deck installers were awesome!

Trust

Trust - High trust organization - great people!

Overall Experience

Overall Experience - I would recommend them to friends!

Areas Of Satisfaction

Areas Of Satisfaction - Really happy with the attention to detail by the trades.

Client's Why

Client's Why - Previous experience with Kitchen remodel

After Remodel

After Remodel - Easier to use and to clean

Areas Of Satisfaction

Areas Of Satisfaction - Met expectations in all areas

Recognized Excellence

Recognized Excellence - The whole team was exceptional.

Client's Why

Client's Why - They have done work for us in the past and I knew they did great work. I would hire them again if I had anything come up.

Before Remodel

Before Remodel - It was really outdated. They did a great job updating our 33 year old bathrooms.

After Remodel

After Remodel - It is like living in a new house with the job that they did.

Favorite Part Of Process

Favorite Part Of Process - My favorite part of the process was the end when it was all done and put together. You could see that it all worked out just right.

Areas Of Satisfaction

Areas Of Satisfaction - Mountainwood Homes exceeded all of my espectations.

Recognized Excellence

Recognized Excellence - I would like to recognize David Bonfiglio and all of the contractors for their exceptional service. They were all great.

Client's Why

Client's Why - I saw projects that they did in my neighborhood.

Favorite Part Of Process

Favorite Part Of Process - My favorite parts were the design selections and working with Dustin.

Recognized Excellence

Recognized Excellence - I would like to recognize Dustin, Vicki, Angela, and Enrique.

Client's Why

Client's Why - I had a good feeling about the company after I met with the project coordinator.

Before Remodel

Before Remodel - The was rot in the floor of the bathroom that was concerning, and I wanted a remodel that would allow me to age in place.

After Remodel

After Remodel - Primarily, I have piece of mind that the bathroom will see me through.

Favorite Part Of Process

Favorite Part Of Process - Seeing it all come together.

Areas Of Satisfaction

Areas Of Satisfaction - I was genuinely pleased by the professionalism of all of the subcontractors, as well as all of the Mountainwood Homes employees. It's stressful having people constantly in and out of your home; they were all mindful of keeping that stress to a minimum as much as possible.

Recognized Excellence

Recognized Excellence - Everyone I worked with was great -- Dustin, Sarah, Ammon, and Sharon. I would happily work with any of them again in the future.

High quality work as well as flexible with additions and new asks. I had a leak in my bathroom that resulted in the floor being ripped out and a lack of a shower stall. Mountainwood Homes came in and turned my bathroom into a more vented, well lit space that felt more my own and looks amazing with our design choices and their craftsmanship.

Client's Why

Client's Why - Was recommended it by another design and build. Looked at the website and was impressed by the quality of the work. Called them up and talked with Ammon who was very approachable and straight with the costs, and the hows and whys of things.

Before Remodel

Before Remodel - Bathroom had just been water remediated from a shower basin leak so it was down to the subfloor and without a proper shower stall.

After Remodel

After Remodel - Bathroom looks stellar and even inspired a bit of reorganizing the back area to put in an exercise bike which we're all excited to use.

Favorite Part Of Process

Favorite Part Of Process - Choosing the aesthetics.

Areas Of Satisfaction

Areas Of Satisfaction - Design and quality of the contracting out. Everyone who came over was very friendly and accommodating to our needs.

Areas For Improvement

Areas For Improvement - There was just a bit of a snag during the tiling portion that was easily remedied and looks fine.

Recognized Excellence

Recognized Excellence - Sarah and Sharon went above and beyond to bring me tile to my home when I couldn't drive down to CFM. Linda and Ammon very easy to talk to about my various concerns with certain parts of the project. Justin was wonderful with helping me choose placement and mount newly acquired fixtures.

Additional Comments

Additional Comments - Already have some upcoming projects in mind that I'd call them right back up about.

Mountainwood performed. The subcontractors used were skilled and professional.

Client's Why

Client's Why - My wife and I reached out to multiple contractors on our remodel journey. We needed help with design and construction. In our original meeting we were shown how the process works and we were impressed with the experience in the Mountainwood team.

Before Remodel

Before Remodel - Dated and worn. We needed new floors, carpets and paint inside and out

After Remodel

After Remodel - Pristine. It almost looks like a brand new house.

Expertise

Expertise - The team of Mountainwood and subcontractors were very experienced. They work together over and over and have a high level of experience and skill.

Schedule

Schedule - To be honest, after Covid and the ongoing issues of labor and material shortages, we were not expecting the project to finish on time. Other than a few loose ends, Mountainwood kept to schedule and kept us informed as to the progress of work and what would be happening next.

Budget

Budget - Mountainwood not only stayed in budget but with some of the allowances we established at the beginning, we finished under what the original quoted price was.

Problem Resolution

Problem Resolution - Any problem pointed out was immediately addressed and resolved.

Sales Knowledge

Sales Knowledge - Greg Nelson was key in assembling the design and construction team and utilized their expertise in helping to establish a scope of work and budget. Greg put together a detailed list of work to be performed with pricing for each. We reviewed this together and refined it to establish a contract and price.

Design Solved Needs

Design Solved Needs - We wanted our house to look new again. We had over 20 years of wear and tear and our house looked dated. Our house looks new again.

Design Knowledge

Design Knowledge - Vicki was key in helping in the decision process. She would ask a lot of questions and provide suggestions. She did not have here own design agenda. She found what we liked and then steered the discussion in that direction. Here idea to provide a built in wall unit in the formal dining room was perfect. We love it.

PM Professionalism

PM Professionalism - Dustin was great to work with. He was always available and interacted with us almost on a daily basis. He was honest and kept to his word. It is difficult to manage multiple subcontractors and to keep the project on schedule. There were few days when there was no-one on site.

Clean & Safe

Clean & Safe - Covid protocol was posted and the worksite was always clean at the end of the day.

Trade Partners

Trade Partners - Loved all the subcontractors Mountainwood used. They were skilled and professional.

Trust

Trust - They most certainly have so far. The two year warranty is a plus. Most are for one year.

Overall Experience

Overall Experience - Mountainwood gets it. I was surprised that at a neighbourhood party, I mentioned Mountainwood and three of our neighbours had used them and all were very happy with their work. I would highly recommend Mountainwood to a friend and would not hesitate to use them again.

Favorite Part Of Process

Favorite Part Of Process - Of course walking through the house when the work was complete was great. I also remember feeling very happy when we completed the full scope of work in the design phase. We were overwhelmed at first with all the decisions that needed to be made. Vicki took us step by step until we were done. It was a big relief.

Areas Of Satisfaction

Areas Of Satisfaction - I would say in workmanship and in overall communication through the process.

Areas For Improvement

Areas For Improvement - The only thing was that the overall project took about 3 weeks longer than the original schedule. it was difficult to be away from home that long.

Recognized Excellence

Recognized Excellence - Dustin was great to work with. He communicated daily with phone calls or projects updates through the website. He always answered his phone and followed up on open issues. Plus, he is just a nice guy.

Additional Comments

Additional Comments - We are very happy with Mountainwood. Budgets were maintained, workmanship was excellent and the end product is just what we wanted. Thank you Mountainwood team.

Mountainwood Homes is a general contractor that takes on clients and makes them part of the Mountainwood family and vice versa. We enjoyed the people that are Mountainwood employees and were impressed with the subcontractors they hired. The subcontractors knew their business very well and it showed up in the quality of the finished remodel. Our remodel took the whole house back to sheetrock with the one exception of keeping the guest bath tub. They listened to us during preliminary job walk and created a layout, schedule and construction budget. They're not cheap but they are the best. Quality wins in the end and that's what Mountainwood Homes delivered for us. Our 43 year old home, and we are the original owners, is now a home in the 21st century.

Client's Why

Client's Why - Have been following them for about 10 years since a trade show presentation. Liked their results.

Before Remodel

Before Remodel - The home was almost 43 years old and needed to an overhaul. Raising sunken living room floor was a must

After Remodel

After Remodel - Not change really. Although to master bath shower being doubled in size is a major plus. The center kitchen island is great.

Expertise

Expertise - Designer Darby Sargent and Field Supt Greg Spangler knew their clients and their business

Schedule

Schedule - No issues

Budget

Budget - There is no such thing. All change orders were approved to add to original budget

Problem Resolution

Problem Resolution - I would read the contract better next time and go over my assumptions of the contract. Electrical outlets and switches were the issue. But resolved. It's all in the details. Assuming creates issues.

Design Solved Needs

Design Solved Needs - Instant upgrade into the 21st Century

Design Knowledge

Design Knowledge - Darby did an excellent job in interviewing us and understanding our needs and wants. The meetings she setup for flooring, counter tops, kitchen/ bath tile, cabinet design, lighting, and paint were spot on. Our product meetings were a cake walk thanks to her.

PM Professionalism

PM Professionalism - Greg knows his crews and the products they're installing. He kept in constant touch throughout. He's a hard and smart worker.

Clean & Safe

Clean & Safe - Nothing more to add.

Trade Partners

Trade Partners - That's why we hired Mountainwood Homes.

Trust

Trust - And they have. No issues

Value Received

Value Received - As we don't have a comparison and didn't get three quotes, I can't answer other than to say the quality is there, the schedule was there and the price was approved by us.

Overall Experience

Overall Experience - Really the experience is in the finished product and the quality. And it is NICE!!

Invite Back

Invite Back - Although we plan on staying a long while in this one.

Favorite Part Of Process

Favorite Part Of Process - All the product meetings with Darby. She know her stuff.

Areas Of Satisfaction

Areas Of Satisfaction - Darby and Greg make a great team. Both are great communicators. Thoroughly enjoyed them both

Areas For Improvement

Areas For Improvement - All work schedules make preclude it, Darby came by twice during the 3 month project, but I don't remember Derek ever stopping by or checking in with us. Would like to have shown them their efforts in action.

Recognized Excellence

Recognized Excellence - Praises already for Darby and Greg. However, Eddie is a keeper and a kick. Enjoyed him immensely. Perfect for the job.

Additional Comments

Additional Comments - After moving back in and settling down, it still feels like our home. Thank you Mountainwood Homes.

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Client's Why

Client's Why - We had used them before and were happy with the work and results.

Before Remodel

Before Remodel - Bathroom needed updating.

After Remodel

After Remodel - Our son has a nicer bathroom now.

Schedule

Schedule - The best they could do given circumstances and supply chain issues.

Problem Resolution

Problem Resolution - They responded to problems immediately and took steps to resolve them.

Value Received

Value Received - They are probably more expensive than average, but we know we can trust them to do the job well and stand by their work. I’ve heard a lot of remodeling horror stories, and we know we’ll never have trouble with Mountainwood Homes.

We needed help, from beginning to end. We wanted a company who could truly partner with us to take our vague ideas and turn them into a new living space we would love. Mountainwood did exactly that. Their experience and skill helped us turn our discussions into a design, and turn that design into the modern living space we hoped for. We are excited by the new space, and would recommend Mountainwood without hesitation.

Client's Why

Client's Why - We wanted a company who would help us with the entire project, from design to completion. We needed a company that could help us decide design direction, and oversee all improvements. Mountainwood didn't dismiss our project as too small, was available within a reasonable time frame, and seemed like they would provide a good experience.

Before Remodel

Before Remodel - Comfortable, but dated... a family room and kitchen drowning in 90s-style golden oak and brown tones

After Remodel

After Remodel - It is great having an updated, modern sanctuary to escape from our work-at-home lifestyle at the end of the day. It's still sometimes a pinch-yourself moment to walk in and think, 'Wow, this looks great!'

Schedule

Schedule - Our schedule did change necessarily, but we feel like Mountainwood helped keep us on track as much as was possible.

Design Knowledge

Design Knowledge - Darby was great, contributing thoughtful ideas to help us turn our vision into modern elegance

PM Professionalism

PM Professionalism - It is not enough to call Alan knowledgeable and professional. He is easy to approach and advocates tenaciously for his clients. He has a common sense approach to helping solve complex issues, and worked hard to keep us informed with the latest updates. I would give Alan 6 out of 5 stars if we could.

Clean & Safe

Clean & Safe - Always. We lived in the house during the remodel and were very pleased by efforts to minimize dirt and disruptions.

Favorite Part Of Process

Favorite Part Of Process - Moving back in and getting to enjoy our new space

Areas Of Satisfaction

Areas Of Satisfaction - The overall professionalism and project management for the project was exceptional. Every project can have issues pop up, but Alan in particular worked to keep things moving.

Areas For Improvement

Areas For Improvement - Delays and quality issues with the hardwood floor refinishing contractor were disappointing

Recognized Excellence

Recognized Excellence - Alan is a true rock star... we cannot say enough good things. And many thanks to Ammon and Darby for getting us started in the right direction. Aleksey deserves special mention. His constant focus on quality, and knocking out any aspect of the project that was thrown at him, was reassuring. He was a real asset, quietly helping Mountainwood look very good.

Additional Comments

Additional Comments - We knew that a complex remodeling project is likely to encounter unforeseen issues. When those things happened, we found that Mountainwood was eager to help us work them out smoothly.

Mountainwood Homes is working for you throughout the entire project. You are not stuck trying to run down materials or finding subs.

We underwent a massive remodel of an old, untouched, 1967 home. We had multiple walls removed and completely revamped the space creating an open kitchen/dining/living space. As first-time remodelers, we really wanted a lot of support throughout the process because we didn't even know where to begin! Mountainwood met and surpassed all of our expectations. We also remodeled in a time during the pandemic when tradespeople, supplies, and the whole industry were so backed up. Despite this, Mountainwood was able to get everything done on a super reasonable timeline and budget. The best part of the experience was the people and customer service. All the Mountainwood team members were kind, genuine, and helpful people. Same goes for the subcontractors and tradespeople. We overall had a wonderful and smooth experience even though this was a huge project (to us at least!), and I 100% recommend Mountainwood!

Client's Why

Client's Why - As first time home remodelers, we wanted a lot of support in the entire process. Mountainwood Homes definitely provided that! They were also very personable and easy to work with.

Before Remodel

Before Remodel - 1967 ranch style home, broken up space with multiple rooms and walls, dark, old carpet throughout, asbestos popcorn ceilings, 1970s wood paneling

After Remodel

After Remodel - We feel so at peace in our home now that everything is open, bright, and flows well. We are able to enjoy our entire main floor together, have parties, and relax.

Favorite Part Of Process

Favorite Part Of Process - The final product:)

Areas Of Satisfaction

Areas Of Satisfaction - All team members were exceedingly kind and courteous. Cory was especially amazing as the project manager throughout our build. He was responsive, knowledgeable, ensured everything happened properly, and so helpful with all questions we had.

Areas For Improvement

Areas For Improvement - None

Recognized Excellence

Recognized Excellence - Cory Richardson

Additional Comments

Additional Comments - Thank you for an awesome, smooth, experience as we completely remodeled our home. It looks incredible and we are so happy with the results!

Work was slow, only 8 - 12 hrs. per week on average

Client's Why

Client's Why - The team set me at ease. The ability to track my project and see where it was at every step of the way was a major factor in going with Mountainwood Homes.

Before Remodel

Before Remodel - Closed off and dark. It didn’t flow smoothly and created a feeling of being separated.

After Remodel

After Remodel - The space is more open and inviting. It’s a space I want to have people over in and a space I love spending time in.

Favorite Part Of Process

Favorite Part Of Process - Demolition and completion

We truly enjoyed working with Mountainwood Homes. Their staff is so professional and thorough and truly a pleasure to work with! Sierra was the perfect designer for us, making the selection processes so very easy and enjoyable. David was a wonderful project manager, always communicating well with us. We trusted both our home!

Client's Why

Client's Why - Professional, personable and thorough!

Before Remodel

Before Remodel - all of the house had been updated except the kitchen and it was time! We ended up redoing all lower level flooring to flow with the new kitchen layout.

After Remodel

After Remodel - We LOVE it! It feels comfortable, inviting and we have received amazing feedback from family and friends!

Expertise

Expertise - They were the perfect choice for our project.

Schedule

Schedule - we started a little early and finished a little late but we were pleased.

Budget

Budget - We went over our original budget but we knowingly made those choices (except floor and that was not Mountainwood fault that we had to select another due to availability.

Problem Resolution

Problem Resolution - Yes, Sierra and David were always on top of things and if there was an issue it was immediately addressed and resolved.

Design Solved Needs

Design Solved Needs - It's perfect!!! and unique, and all ours!

Design Knowledge

Design Knowledge - Sierra was the perfect designer to work with Scott and me! Truly made this all fast and enjoyable. Her guidance was the best!

PM Professionalism

PM Professionalism - yes, yes, yes! David was the perfect GM for us! We loved working with him!

Favorite Part Of Process

Favorite Part Of Process - working with Sierra and David. Great communication. Builder Trend helps this so much!

Areas Of Satisfaction

Areas Of Satisfaction - Our new kitchen is GORGEOUS! and so unique to us. They worked with our existing Douglas Fir ceiling expanding the cove in the most amazing way!

Areas For Improvement

Areas For Improvement - only negative is trying to add a new powder room sink and having the price be unaffordable. Our mistake for not doing it initially but we didn't know there would be left over pieces of the kitchen slab.

Recognized Excellence

Recognized Excellence - Yes please! Sierra and David! Miss them both!

Planning phase was very good! Execution in many ways was sloppy.

Budget

Budget - Mwh was very upfront about additional costs and found ways to stay close to budget.

Design Solved Needs

Design Solved Needs - Design was very functional!

Value Received

Value Received - Cost seemed fair enough.

Favorite Part Of Process

Favorite Part Of Process - Design and overall planning

Areas Of Satisfaction

Areas Of Satisfaction - I felt mwh really tried to stay to budget even when new issues arose.

The finished product was excellent.

Client's Why

Client's Why - They had very good reviews.

After Remodel

After Remodel - We have enjoyed the new rooms.

Favorite Part Of Process

Favorite Part Of Process - The completion! Also selection of materials was great.

Areas Of Satisfaction

Areas Of Satisfaction - Finished product.

Yes we would and have recommended to others.

Client's Why

Client's Why - Recommendation by neighbor

After Remodel

After Remodel - Space is way more useable

Problem Resolution

Problem Resolution - Cory gets a five

Design Knowledge

Design Knowledge - Enjoyed working with her and her team.

Areas Of Satisfaction

Areas Of Satisfaction - Fireplace, granite, back splash, sink (all three of them), facet, fan, floors and appliances

Recognized Excellence

Recognized Excellence - Heather Wood, Cory Richardson and Daniel, the warranty guy!

Favorite Part Of Process

Favorite Part Of Process - The communication - builder trend is a great tool and greg uploaded pictures & information daily

Areas Of Satisfaction

Areas Of Satisfaction - I love my kitchen island - having it be 1 level is awesome & the pullouts are great.

Recognized Excellence

Recognized Excellence - I have recommended Greg & Heather to my niece

Client's Why

Client's Why - Good people, communication, and result.

Before Remodel

Before Remodel - Dark, dated, space not maximized.

After Remodel

After Remodel - Light, modern, space maximized

Schedule

Schedule - I think we missed the deadline by a week or so.

Favorite Part Of Process

Favorite Part Of Process - Project scoping

Areas Of Satisfaction

Areas Of Satisfaction - Aesthetic outcome. Price. Trade team

Recognized Excellence

Recognized Excellence - Alan. Alexey.