From start to finish Mountainwood was on schedule and budget. They delivered a high quality product that exceeded our expectations. Their crews and contractors were professional and always on time. They anticipated where the obstacles could occur and made sure that they had contingency plans. In all this experience was one of the best I have had working with contractors and I plan to use them again in the future.

Fair pricing and no substantial complaints! Given the horror stories people tell about remodeling and working with contractors, working with Mountainwood was as smooth as one can reasonably expect.

The team was easy to work with. I enjoyed the process.

The work was done as communicated keeping us informed along the way.

MWH brought intelligence and thoughtfulness to the design process. They priced us fairly, and completed the project in the timeline they initially projected.

Unless my friend is very experienced in construction / remodelling and willing to basically do their own project management, I wouldn't feel comfortable recommending they work with Mountainwood. And if they have that kind of experience and desire that level of participation, I don't really know why they'd invest in a design / build firm anyway

This was the most professional company. The workers were all here on time, they were respectful and the job was done on time. We love our new kitchen remodel and the response from the company has been amazing.

Mountainwood is well established in the Portland Metro area with strong relationships with a team of expert tradespeople who have impeccable craftsmanship. They helped us select beautiful, high quality materials while keeping us within our budget and made us feel comfortable to ask questions and make adjustments as our vision evolved. Our kitchen/great room is absolutely beautiful and now accommodates several cooks in the kitchen at once!

I've already recommended and my hairdresser has hired Mountainwood for full house remodel! She definitely asked me about my experience and the final outcome.

Client's Why

Client's Why - We heard about Mountainwood Homes from Randy Sebastian of Renaissance. We have an older Renaissance home and were looking at Randy's new builds, but didn't want to leave our neighborhood or not have lake access as we have in our current home. Randy suggested Mountainwood Homes and to put money into our own home. Happy with the choice.

Before Remodel

Before Remodel - I have been updating parts my house in bits at a time over the past 12 years. The primary bath was one of the final pieces and a leak in the primary shower forced the issue. Mountainwood was not pushy in their sales approach but offered thoughtful suggestions and CAD drawings to visualize a new space. Rather than just fixing the shower and doing piecemeal updates, we decided to gut the whole bathroom and start fresh. I'm so happy we went this route as the finished product is truly beautiful and our hope is that it will be more timeless than the old bathroom with its massive glass block shower and travertine.

After Remodel

After Remodel - I wouldn't say my life changed ;), but it is certainly nice to have a beautiful bathroom to use every day! No regrets.

Expertise

Expertise - From start to finish, Moutainwood had the contractors or contacts to tackle all the unforeseen obstacles, and obstacles always occur in a remodel. Both Mountainwood Homes and the subs they used were truly wonderful. Kind, respectful, trustworthy, became like family throughout the process. While I'm happy the project is complete and my house is no longer a construction site, we enjoyed having this crew.

Schedule

Schedule - If anything, we were ahead of schedule for most of the project. While final complete sign offs were not done for a few months after the original schedule, we were using the new spaces on the agreed upon timeline and the few odds and ends were not really in the control of Mountainwood...more the glass manufacturer.

Budget

Budget - For the most part, yes. If I had 1 complaint, it would be with the budget, but I am not sure how to make that better or more transparent. I think in the early planning, Derek was trying to accommodate our original budget numbers and make a plan work. Things, as a consumer not in the industry, I wouldn't have known is what an $8/sq. foot tile budget looks like, or what a yellow level quartz budget means, or the price of fixtures... We definitely went over budget and I was bummed about that, but also if we were spending the amount we were spending on this remodel, I wanted to get the best we could and products we liked.

Problem Resolution

Problem Resolution - Excellent communication throughout the process and even now into the warranty period.

Design Solved Needs

Design Solved Needs - I truly needed the guidance and confidence the design team offered. Friendly, knowledgable, and felt like I could ask anything.

Design Knowledge

Design Knowledge - Love Darby :) She was great in envisioning things I could not and guiding me to decisions, yet not forcing anything. Not sure I could have done this without her!

PM Professionalism

PM Professionalism - Love David too! David was phenomenal. Fantastic communication, always positive and upbeat, transparent and honest, and perhaps what I loved best was David's attention to detail and unwillingness to cut corners. David made sure things were done correctly, even if it wasn't always the easiest path. I appreciate that very much.

Trade Partners

Trade Partners - The best trade partners!! Loved the dry wall crew as they were a blast to have around with their epic music selections, Roman for tile...I don't even have the right words to describe his unbelievable work ethic and beautiful tile setting. He's an artist. There were many more, all were great, but those were my faves.

Trust

Trust - I am absolutely trusting Mountainwood Homes to follow through on commitments and their warranty. Our front door was an issue from the get go and MH is already advocating and helping us in what we consider to be an unacceptable door (dirty glass because they didn't clean the INSIDE of the double paned glass before assembling the door so there are like white possible paint overspray lines down all glass panels). I appreciate the 2 year warranty.

Value Received

Value Received - I actually agree with this. My husband and I definitely had sticker shock at the beginning of the process, but seeing how no corners were cut, the amount of labor involved, the quality of the work and the warranty...I see the value in that upfront price. It was a splurge using Moutainwood Homes, but worth it.

Favorite Part Of Process

Favorite Part Of Process - My favorite part of the process was probably seeing the tile get installed...that was the first piece of getting a glimpse at what this was actually going to look like :)

Areas Of Satisfaction

Areas Of Satisfaction - Most all areas met or exceeded expectations.

Areas For Improvement

Areas For Improvement - The only thing I was slightly less impressed with was the painting, although they touched up and cleaned up well, but I had to point out areas that were missed, spills /drips, paint that seeped under tape onto baseboards and cabinetry. I really liked the guy who painted the front door though. I felt like he tried very hard to get it right. Sadly, that paint has bubbled in areas and there is a white line (primer from underneath) on the front door lower panel due to the paint cracking. I've noted this in the warranty and think we need to find a better paint to repaint with. The paint that was used is just not holding up and it's only been a few months!

My impression from talking with friends is that Mountainwood is a higher cost remodeling option. If that is in fact accurate, I still believe I received exceptional value from start to finish. Mountainwood has a deep team of friendly, experienced and accessible individuals to assist homeowners with the remodeling needs. I would highly recommend them to others.

Client's Why

Client's Why - This was the second (and hopefully last) project that Mountainwood completed for us. They were very good in taking us through the stages of the project. The presentation and the professionals working there were very good

Invite Back

Invite Back - Yes, of course I would, but as mentoned above, this is the last (Major) project that will be done to this house.

Favorite Part Of Process

Favorite Part Of Process - Shower. Much better, discreet, and functional..

Areas Of Satisfaction

Areas Of Satisfaction - Expectations met

Recognized Excellence

Recognized Excellence - Cory did well. Darby helped with a visual of how the shower would look before construction began.

Additional Comments

Additional Comments - It did help that we were out of the country for 7 weeks while construction started. Was glad to get our bedroom suite back when we did.

Client's Why

Client's Why - We chose to hire Mountainwood Homes in part because they were recommended by a friend.

Before Remodel

Before Remodel - Our house needed an update from various other DIY renovations in the past when we purchased it.

After Remodel

After Remodel - We bought the house, had them do the renovations, then moved in. We moved from a condo into a house. Our life has changed significantly for the better. There is good functional flow from the living room to the kitchen. The whole downstairs, everything, has been a vast improvement.

Schedule

Schedule - We went a little over schedule. More because when you get into a project, there are some open-ended items that you're not sure how long it would take. It was reasonable when we had any minor delays.

Sales Knowledge

Sales Knowledge - Everybody at Mountainwood Homes was very knowledgeable and very helpful.

Design Knowledge

Design Knowledge - Darby was fantastic.

PM Professionalism

PM Professionalism - Linda was very professional and very good at stain glass. There was one mishap, and she was able to fix it herself.

Favorite Part Of Process

Favorite Part Of Process - My favorite part was the actual design process in terms of picking out the different materials, flows, and specific design. It was very enjoyable.

Areas Of Satisfaction

Areas Of Satisfaction - For the most part, they met all expectations. A few places where they exceeded were when it came to opening up the walls and finding incorrectly done DIY work from the previous homeowner. They were able to quickly address it, and consult with us on the options. They were very good and very professional about that and exceeded my expectations.

Areas For Improvement

Areas For Improvement - I don't think there are any expectations that they fell short of at all.

Recognized Excellence

Recognized Excellence - Linda was exceptional in terms of managing everything, coordinating with us, and keeping us well-informed.

The project manager and Mountainwood Homes staff are always very responsive when we have questions or concerns, and the topic under discussion gets resolved quickly. Everyone listens and communicates well.

Client's Why

Client's Why - We worked with MWH for our kitchen "redo" and loved the result. We weren't actually planning the second project at the time of the kitchen redo but decided to move forward with it sooner rather than later and MWH was the clear choice for the job.

Before Remodel

Before Remodel - Great! But we wanted to modify the bedrooms and bath on the first floor to allow us to "age in place" and MWH did everything we asked and we love the finished product.

After Remodel

After Remodel - We are still moving into the remodeled spaces - they are not used very much right now because we still access the upstairs rooms.

Expertise

Expertise - When a contractor or sub is needed, MWH has the necessary relationships to find the right folks for the work.

Schedule

Schedule - This project went amazing fast!

Budget

Budget - We only had 1 unexpected change order because we didn't know what type of flooring was under the walls.

Problem Resolution

Problem Resolution - The floor was the only challenge

Sales Knowledge

Sales Knowledge - Aamon is helpful and almost spot-on in his assessment of cost and level of detail

Design Solved Needs

Design Solved Needs - We are looking forward to using the room as a guest room until we need to move into it ourselves

Design Knowledge

Design Knowledge - Darby's sense of style and function was very helpful

PM Professionalism

PM Professionalism - She definitely is! We are amazed at how much she knows of the various trades. We would love to work with Linda again, she was our PM for the first project as well.

Favorite Part Of Process

Favorite Part Of Process - Choosing the bath tile and appliances - it's as pretty as I had hoped! And oddly enough I am really enjoying the pocket door between the bath and the laundry room - so glad we made that change order!

Areas Of Satisfaction

Areas Of Satisfaction - Linda is the best PM, she communicates everything with us and gets back to us immediately. MWH staff Raul and Daniel are competent, quiet, and courteous. The quality of the work and the materials used

Recognized Excellence

Recognized Excellence - Everyone is great! At the top is Linda, then Raul and Daniel, and Aamon and Darcy - this was a smaller project than the kitchen project and Darcy didn't get to work with us as much. Aamon is wonderful and clearly knows his stuff!

Additional Comments

Additional Comments - We recommend MWH to our friends at the mere mention of a remodel....

Client's Why

Client's Why - Professional and friendly from the first phone call.

Before Remodel

Before Remodel - 20 year old Pergo floors, dated cabinets and countertops.

After Remodel

After Remodel - Beautiful CoreTec floors, quartz countertops, cherrywood cabinets and tile backsplash.

Expertise

Expertise - Craig Jackson was a great project manager, as was Brian, his go to guy. The subcontractors all seemed to be of highest quality.

Budget

Budget - They actually did. The additional costs were in replumbing the house.

Design Knowledge

Design Knowledge - Vicki was fabulous and so was Allison later in the project. They both listened and came up with perfect suggestions.

PM Professionalism

PM Professionalism - We were so fortunate to have Craig as our PM.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of our choices without extravagant upgrade costs.

Recognized Excellence

Recognized Excellence - As mentioned above, Craig, Brian, Vicki and Allison.

Client's Why

Client's Why - The quality of the representatives and thoroughness of their responses to our questions and concerns.

Before Remodel

Before Remodel - Portions of the home were in need of upgrades.

After Remodel

After Remodel - The upgrades have improved our overall satisfaction of it.

Favorite Part Of Process

Favorite Part Of Process - The quality of the work and its timely completion.

Areas Of Satisfaction

Areas Of Satisfaction - Mountainwood performed as agreed and the quality and cleanliness was outstanding.

Recognized Excellence

Recognized Excellence - What was impressive was the uniform quality and expertise at all levels.

Client's Why

Client's Why - Price, project timeline, reputation, and time spent scoping project.

Before Remodel

Before Remodel - Clean slate/blank canvas.

Design Knowledge

Design Knowledge - Sarah nailed it.

Value Received

Value Received - I think the pricing was fair.

Favorite Part Of Process

Favorite Part Of Process - Completion, finally.

Areas Of Satisfaction

Areas Of Satisfaction - Design and product recommendations. Eventual resolution of outstanding punch list items.

Recognized Excellence

Recognized Excellence - Sarah did a great job with design. Craig did his best to add value where he could to resolve issues potentially considered out of scope. Derek kept his cool and was reasonable even when I was upset, and did his best to resolve outstanding items.

Additional Comments

Additional Comments - Once I get the furnishings in place I will invite Sarah back to see the end result. I think it would be helpful to see the net results of here design choices and see how the space was transformed.

Client's Why

Client's Why - Customer service and price

Before Remodel

Before Remodel - It was fine but the layout wasn’t ideal

After Remodel

After Remodel - It has exceeded our expectations. The layout makes more sense and the bathroom feels updated.

PM Professionalism

PM Professionalism - Alan handle all the minor issues with a calm and responsive manner. He always responded to my crazy text questions with reassurance that all would be handled correctly.

Trade Partners

Trade Partners - Stan the tile person was very detailed on his process and did a 5 star install. We had some minor issues with cabinet installations where some minor damage happened and it appeared to us as they tried covering it up. We would rather had been told about the minor incident then to see a fan cover over the top of it. We know accidents happen and are not mad just disappointed that they didn’t say anything. We reported it to Alan probably before they did and he took care of the issue.

Favorite Part Of Process

Favorite Part Of Process - The ending where we got to move back into our bedroom and enjoy the new upgrades.

Recognized Excellence

Recognized Excellence - Allan Case took very good care of our remodel. When ever we had issues, he was there to figure out a positive solution. When the new cabinets were installed, he did a better job than me at spotting issues and marking the items to get fixed. When we reported that the carpet transition to our bathroom was not good, he found a better solution that makes it better to step into that room.

Client's Why

Client's Why - I decided to hire Mountainwood Homes because of their reputation.

Before Remodel

Before Remodel - My home before the remodel was fine.

After Remodel

After Remodel - Regarding how my home life has changed since completing my project, we are enjoying the shower.

Favorite Part Of Process

Favorite Part Of Process - My favorite part was probably the design process.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations with their subcontractors.

Recognized Excellence

Recognized Excellence - I would like to recognize Greg for his exceptional service. He did a great job.

Client's Why

Client's Why - Mountainwood Homes was recommended by people I know.

Before Remodel

Before Remodel - My home before the remodel was not remolded.

After Remodel

After Remodel - My house is more useful after completing the project.

Favorite Part Of Process

Favorite Part Of Process - The design process was my favorite part of the process.

Areas Of Satisfaction

Areas Of Satisfaction - The design process met or exceeded my expectations.

Client's Why

Client's Why - Beginning to end service: design through construction. Basically a one-stop shop.

Before Remodel

Before Remodel - Small kitchen, large unused formal living room, fragmented floorplan

After Remodel

After Remodel - Overall flow is much better; all spaces are now useful and fit our lifestyle.

Expertise

Expertise - From design (Sierra), to project management (Alan), we never had a concern or doubt.

Schedule

Schedule - Mountainwood exceeded our expectations with a tight, efficient, 10-week schedule.

Budget

Budget - Any overages were because we tacked-on additional wants.

Problem Resolution

Problem Resolution - Any questions or issues were resolved within 24 hours.

Design Knowledge

Design Knowledge - She's the best and helped us to make dozens of choices with ease.

PM Professionalism

PM Professionalism - We only want to work with Alan!

Clean & Safe

Clean & Safe - The crew was cleaner than our family.

Trade Partners

Trade Partners - Couldn't be happier with the quality of work and level of communications for all the trades.

Value Received

Value Received - Worth every penny!

Invite Back

Invite Back - Working with them on a refresh for our family room.

Favorite Part Of Process

Favorite Part Of Process - The final product!

Areas Of Satisfaction

Areas Of Satisfaction - 100% satisfied with the entire process and everyone involved.

Recognized Excellence

Recognized Excellence - Alexy is an amazing carpenter, he's a perfectionist and it shows in his work.

Client's Why

Client's Why - They were referred to us by a builder that we respect and trust greatly. He had moved to Texas, and we were not able to hire him.

Before Remodel

Before Remodel - It was a very nice home. We love it, but we just wanted a new kithcen.

After Remodel

After Remodel - We have a new kitchen.

Favorite Part Of Process

Favorite Part Of Process - I really appreciate all the workers who did the work. They were incredible, professional, interactive, and delightful.

Areas Of Satisfaction

Areas Of Satisfaction - They met all my expectations.

Areas For Improvement

Areas For Improvement - I would like my ladder to be a bit bigger. It looked fine, but now that we have used it, it is too short. It is hard to reach the higher cabinets. I would have liked to have a larger ladder.

Recognized Excellence

Recognized Excellence - Every single person was super. The only thing we didn't like was that the designer had to leave, and we had a new designer to replace them toward the end. That was our only great disappointment. While the new designer was fine, we hadn't made the connection with her that we did with the original one.

Additional Comments

Additional Comments - It was a marvelous experience, with the exception that just before the end we had to change designers. That is my biggest criticism. Other than that, they were fabulous. There were just issues that they were dealing with on business aspect end they had to follow, and we had to fall into to what the solution was. However, they were very good, and we would recommend them.

Very professional team to work with. Craig, my project manager was the best at execution and notifications of any changes or issues that came up. We can't forget our designer, Sierra. She saved us weeks by asking questions before we went to pick products.

Client's Why

Client's Why - When they came out to look over the project there was no hard sell to sign up today. They were flexible with idea changes to fit our budget.

Before Remodel

Before Remodel - very dated and worn

After Remodel

After Remodel - It's like a new house!!!

Budget

Budget - Hhad a few change orders. But the original bid was spot on!

Problem Resolution

Problem Resolution - This is where they shine. Anytime we had an issue we discussed them professionally and without attitude. Ammon was a great communicator.

Sales Knowledge

Sales Knowledge - Again, Ammon is a master in communication.

Design Knowledge

Design Knowledge - We've done many remodels without designers. After working with Sierra I will never do it again. She made my wife very happy, and that made me very happy!

PM Professionalism

PM Professionalism - Craig was great to work with. Always easy to get ahold of and discuss ongoing stages of the project.

Trust

Trust - They did!!

Value Received

Value Received - It was expensive but worth it!!

Overall Experience

Overall Experience - Best contractor team I have ever worked with. I have worked with the mechanical trades for many years and never have we experienced a smoother execution.

Before Remodel

Before Remodel - Dated, 1990’s kitchen and bath

After Remodel

After Remodel - Updated kitchen, master bath and relocated a half bath to use the space more efficiently

Budget

Budget - Yes, anything we added we wanted.

Design Solved Needs

Design Solved Needs - For the most part we are very happy with the new design. Ivan was great!

Areas Of Satisfaction

Areas Of Satisfaction - We are happy with the design of the new layout and overall look of the end product.

MWH was great at the start but employs subs that do sub par work and then when called out on it takes weeks if not months to resolve. Not to mention they are not getting any preferred pricing or scheduling with their subs. They are great at sales and smooth talking. I am sad that we wasted so much time and money by using them.

Client's Why

Client's Why - We have worked with them before and they always do a great job. Knowledgeable, reputable, easy to work with…top notch!

Before Remodel

Before Remodel - Needed an update!

After Remodel

After Remodel - I love my new bathroom and barn door.

Problem Resolution

Problem Resolution - We had a problem with the glass in the bar door. It was replaced without any problems.

Favorite Part Of Process

Favorite Part Of Process - Design

Areas Of Satisfaction

Areas Of Satisfaction - All areas

Areas For Improvement

Areas For Improvement - None

Recognized Excellence

Recognized Excellence - Robert, Heather, Greg, Andrew, Eddie