Excellent quality. Excellent service. Excellent experience.

I highly recommend them to anyone.

Craftsmenship is excellant. Professionalism grade A+. Very expensive for what our project ultimately required.

This was our second project with Mountainwood. Throughout the entire process we were very impressed with their attention to detail and the communications we had with them.

Expertise

Their expertise is fantastic. A joy to work with.

Schedule

The only setbacks were ones that we caused by making changes. Even when the schedule had to be adjusted they were very good in communicated with us as to the reason.

Budget

Right on budget.

Problem Resolution

Really didn't have any, or at least that's the way it felt. They were always up on the project and addressed any issues with an effective plan.

Sales Knowledge

Ivan is great to work with. This is our second time working with him and when we have another project he will be the one that we call.

Design Solved Needs

Jean was great to work with. She presented ideas to start the process then refined the plan to meet our needs.

Design Knowledge

Again, Jean knows what the current trends are and listens to the customers ideas and desires to make the design a success.

PM Professionalism

David was great to work with. No surprises along the way. Excellent with communicating with the clients.

Clean & Safe

Exceptional job at keeping the home usable.

Trade Partners

Very good and knowledgable.

Trust

I will not call anyone else.

Value Received

Very well priced and honest with their costs.

Overall Experience

Amazing people. From the office, sales, design, and project management; just amazing.

Favorite Part Of Process

Seeing the ideas come to life as the project progresses.

Areas Of Satisfaction

This was our second project with Mountainwood, so the bar was set pretty high. The entire project met our expectations, but the people have always exceeded out expectations.

Areas For Improvement

None

Recognized Excellence

I have really enjoyed working with Ivan. His dedication to building solid relationships with Mountainwood clients is excellent. An example of this is when we met to discuss the second project we were talking about the kitchen remodel that Mountainwood had just completed a couple of months prior. I mentioned to Ivan that I was going to call the office and ask for someone to come out and make a couple of adjustments. Instead of just passing it on to some one else, he looked at what needs to be done and took care of the issues right there. I've heard that it is Mountainwood's goal to build relationships for life with their clients. I can tell you that they have one here.

Additional Comments

I feel so lucky to have found Mountainwood and had them take on our projects.

Areas Of Satisfaction

The fact they were so attentive and finished the project on time.

Recognized Excellence

Cory R. and Ivan

Invite Back

This is the 2nd remodel they have done for me. One at my moms house, one at my house. In both cases their remodel helped the ultimate sales price of each home.

Areas Of Satisfaction

Everyone I worked with at Mountainwood was helpful, courteous and professional. I would like praise Ivan France for his understanding of the needs of the home, to find the right balance for my home. Not overdone but focused on the key items, included the very small ones.

Areas For Improvement

N/A

Recognized Excellence

Ivan France, Jean Johnson, Cory Richardson

Additional Comments

Thank you!!!!

Schedule

Original start date was pushed one month to order materials, otherwise schedules were well communicated and adhered to.

Problem Resolution

They always listened to our concerns and worked hard to get things done right.

Sales Knowledge

Ivan listened to our ideas and presented several quality options to best achieve our goal.

Design Solved Needs

Our kitchen layout now has a much better flow and use of space.

Design Knowledge

Sierra always did her homework and was prepared to answer all of our questions. She was very honest and helpful with advising us on material selections that were the best fit for our project.

PM Professionalism

Greg was easily accessible and quick to respond to any questions that came up during the project.

Clean & Safe

The crew did an excellent job keeping the site clean and organized.

Overall Experience

We are very pleased with the result.

Areas Of Satisfaction

They took the time to get the job done right.

Recognized Excellence

Ivan, Sierra and Greg were great to work with. They have been honest, professional and we look forward to working with them in the future. I think Eddy was here the most, he is a great Craftsman and we appreciate his workmanship, attention to detail and professionalism.

Very happy with the quality of work and customer service that Mountainwood provided

Favorite Part Of Process

The overall feeling of trust and confidence that the MW team would simply "get it done right".

Areas Of Satisfaction

Extremely happy (as usual) with the follow-up on issues that came up during the project.

We chose Mountainwood Homes for our bathroom remodel project as a result of working with them four years ago on our kitchen update. They have impeccable standards, deliver on everything they promise, and pay diligent attention to keeping the project on time and on budget. Greg, our project manager, was on site twice daily to check on progress and address any issues. He was also easily reached on cell for anything needing attention or for answering questions. Having earned our trust and confidence with the first project we were able to be out of the house most of the time while the three bathrooms and laundry room were remodeled all at the same time.

Favorite Part Of Process

Loved choosing the new surfaces with Sierra and another staff person. Their confidence and guidance were reassuring that the finished results would be something we would love for years to come.

Areas Of Satisfaction

Meeting with Robert Wood to put the project and budget together. His knowledge and expertise instilled confidence that the project would meet our expectations. Also, the use of the website for documenting the approval of selections was helpful to identify what had been accomplished and what was still in the cue. Very helpful to have pictures posted by our project manager of the construction underway, especially when we were out of town.

Recognized Excellence

Greg, our project manager was superb in scheduling and working with the trades to keep the project on time.

Favorite Part Of Process

Tino and Jose were very conscious and respectful of protecting our property, and David was attentive to checking the progress daily, as well as, keeping us informed of what was going on.

Areas Of Satisfaction

We were very please with the quality of work performed by Mountainwood Homes.

Areas For Improvement

None

Recognized Excellence

Tino and Jose were professional in the work they performed.

Additional Comments

The whole experience was very positive and I would highly recommend Mountainwood Homes.

Recognized Excellence

Adam did a great job staying on schedule and meeting project deliverables

Favorite Part Of Process

Access to Buildertrend and the quick communication if I had questions. Communication in general was great

Areas Of Satisfaction

Very professional yet friendly, notified neighbors of construction and gave a number to call if issues , great communication, on time. In general very pleased !!

Recognized Excellence

Greg, Jean , David and josceyln were all fantastic !!!

Additional Comments

You made the process very easy!!!

Invite Back

We already have. :)

Favorite Part Of Process

The communication. David was great and very quick to reply to texts and always available to explain what was happening and when. That was very helpful and very appreciated.

Areas Of Satisfaction

The end result was even more amazing then we imagined. The tile worker did a beautiful job in the shower. It is stunning.

Recognized Excellence

David, Sierra and Ivan were all professional, accessible, friendly and helpful.

Additional Comments

Overall we had a very positive experience. They did a beautiful job and we look forward to working with them on future projects.

Favorite Part Of Process

The daily log with pictures.

Areas Of Satisfaction

Greg Spangler was awesome! He was a fantastic project manager. He was responsive, professional, knowledgeable, and a nice guy too.

Recognized Excellence

Greg Spangler is amazing and an outstanding representative and ambassador for Mountainwood!!!

Favorite Part Of Process

design

Areas Of Satisfaction

scheduling

Favorite Part Of Process

We really enjoyed the hands off feeling after the design process was complete. It felt like we handed over control of our home to MWH and felt like they had it all under control. It was such a great feeling to know that you didn't have to carry the burden of the project on our shoulders. We also really enjoyed seeing a busy upcoming week in BuilderTrend and then walking onto the job site and seeing numerous trades working simultaneously.

Areas Of Satisfaction

The strict attention to the schedule was extremely appreciated and exceeded our expectations. David B. was always keeping us informed and very attentive to our questions and concerns.

Recognized Excellence

Everyone! I think it was a team effort and MWH had an excellent and very competent team. It felt like the team was always firing on all cylinders as opposed to our fear that the right hand doesn't know what the left is doing.

5 out of 5 stars.

Favorite Part Of Process

Having a daily schedule and finishing on schedule.

Areas Of Satisfaction

Attention to detail.

Areas For Improvement

A more costly remodel than we had hoped for and would have appreciated more cost-saving suggestions at the outset. To their credit, they did stay within the agreed-upon budget, with the only major unexpected ad-on being the bill for asbestos abatement.

Recognized Excellence

Chad is an exceptional project manager- by far the best we have ever worked with. We very much enjoyed communicating with Craig, who was on site nearly every day and did much of the actual work. He is a solid professional whose experience was quite evident.

Additional Comments

Over the last 45 years since I bought my first house, I had learned to distrust all four of the previous remodelers I had worked with. My faith has been restored. I am a solid fan of Mountainwood Homes and highly recommend them, (and I'm not being compensated to say so).

Favorite Part Of Process

Collaboration with the Mountainwood team

Areas Of Satisfaction

Fireplace, schedule, responsiveness

Recognized Excellence

Chat for keeping things totally on track and dealing patiently with our requests and Jean for outstanding design (fireplace, colors, tiles, wood,...)

Areas Of Satisfaction

all of them

Recognized Excellence

greg spangleer

Additional Comments

We loved them, and

They did an excellent job and were so good to explain everything - what they were doing and why it needed to be done.

Invite Back

I am going to get them back to doing something in the basement.

Favorite Part Of Process

The design plan was really perfect.

Areas Of Satisfaction

They met/exceeded my expectations with the bathroom remodel. They made it so much more functional with the built-ins and the flooring is exceptional.

Recognized Excellence

I would like to recognize David and Sierra. They were all good.

Additional Comments

I would definitely use them again and am planning on doing so I am so happy I met them at a home show a couple of years ago. Had I not gone to that show, I would not have know about them.

Already have recommended MWH to one friend who contacted Ivan. Saw several people driving by during construction stop to take a picture of the MWH sign and had one stranger ring our doorbell and ask how we liked working with MWH.

Favorite Part Of Process

Working with Ivan, Jean and Sierra. Ivan confirmed our vision by providing 3-D drawings so we knew we would get what we wanted. Jean and Sierra chose numerous options and staged them to easily navigate the final selections while adding minor cost adders that made a huge difference in the impact of the project which greatly exceeded our expectations. (Cabinet knobs, window sill tile, bathroom fixtures)

Areas Of Satisfaction

We trusted them to do what was right at every step of the project.

Recognized Excellence

Ivan for the extra time to confirm our vision, Jean for the attention to design details, David for staying on top of a dynamic project and Lorie for sharing our excitement in the project and making the payment process easy.

Favorite Part Of Process

The finished result.

Areas Of Satisfaction

Love the design and completed railing project.

Recognized Excellence

Adam did a great job communicating.

The quality of the work was good and finished on time.

Favorite Part Of Process

Picking the tile and fixtures was fun.

Areas Of Satisfaction

I love the way the bathrooms look, my new closet doors and the kitchen counters and back splash.

Recognized Excellence

Like I said David was very good. He always responded to my calls and texts sooner than I expected.

Schedule

They were a week later than the original estimated date but that was largely due to change orders we introduced.

Favorite Part Of Process

I really enjoyed a lot of parts. The design phase was super fun as was helping with the demo. I really enjoyed the day to day decisions and discussion about what was to come next as well.

Areas Of Satisfaction

The people. Chad, Jean, Lee... all exceptional. We looked forward to our interactions with each. The guys from the crew were amazing too (Craig, Ricardo, Dustin).

Recognized Excellence

Chad, Lee, and Jean all went above and beyond to make us happy and to make sure we were getting what we wanted. They were patient with me asking a million questions and insisting on multiple rounds of revisions.