Remodel all three bathrooms at once? Were we crazy? The team at Mountainwood helped make it happen with minimal disruption, they stayed on schedule despite some (minor) hiccups, everyone maintained their sense of humor and perspective, and we're absolutely delighted with our new bathrooms. We'll happily with with them again.
Client's Why - Two sets of friends had used Mountainwood Homes and spoke highly of their experience.
Before Remodel - Dated. Tired.
After Remodel - Our home feels fresh, contemporary, and comfortable.
Schedule - Supply chain issues, labor problems, we'd heard of so many challenges facing folks who are remodeling. The Mountainwood team prepped early, guided us to make decisions in plenty of time to obtain materials, developed a realistic schedule, flexed when needed, and finished on time. Which turned out to be crucial, as my husband fell and broke his hip the day after completion. Our new walk in shower with two grab bars and seats on the main floor has been ... well, you get the picture. Thanks, Cory!
Problem Resolution - Cory was on sight most days and quick to resolve issues/problems. He has an excellent working relationship with the sub contractors and there is lots of collaboration and cooperation.
Sales Knowledge - Ammon was wonderful. He set realistic expectations.
Design Knowledge - Darby quickly figured out our style. When I went with her to the various places to pick out items, she'd either narrowed down the choices to items that I liked, or was quick to spot what I liked and what I didn't like. Selecting items went very fast as we didn't spend time looking at styles I didn't like. She also suggested things a bit out of the ordinary, such as the floor tiles we ended up using and the wood for the cabinets.
PM Professionalism - We loved working with Cory. He's friendly, loves dogs, knows the many facets of the construction project, and has a good rapport with the other workers. He also developed a workable and realistic schedule and was able to be flexible when it was needed. He goes the extra mile to make sure your project is done well. We're hoping he's available to help remodel our kitchen in a year or two.
Clean & Safe - All of the team were great about cleaning up.
Trade Partners - Absolutely. It was a pleasure working with all of them.
Favorite Part Of Process - Working with Ammon, Darby and Cory. And seeing the completed bathrooms :).
Areas Of Satisfaction - Personal attention. Attention to detail. It's clear the team loves what they do and want to do it well.
Recognized Excellence - Cory Richardson.
We were very pleased with the workers and how everything went. We are very happy.
Client's Why - I heard their advertisement on the radio, so I googled them. I was pleased at what I saw.
Before Remodel - It is a very old home, built in 1926. The home needed a lot of updating. We were just updating all the old things that needed to be.
After Remodel - We love it every time we walk into the kitchen or bathroom. The finished product is exactly what we needed.
Schedule - We had to wait on the shipment of products.
Budget - As the remodeling went on, we decided to do some other things. That was okay because we decided we needed more improvements done.
Favorite Part Of Process - We love the island in the kitchen, and the removal of some of the walls made it seem bigger than it was.
Areas Of Satisfaction - The kitchen is fabulous, we absolutely love it.
Areas For Improvement - Not that they fell short, we just had to wait for all the products to arrive. We had a timeframe, but because of waiting on the materials it took longer.
Recognized Excellence - Corey did a super job. He was always available for any questions we had.
Additional Comments - Overall, we are very pleased.
Favorite Part Of Process - Working with the Mountainwood team including Derek,Alan,Jean, Alexsi & Stan
Areas Of Satisfaction - In all areas
Areas For Improvement - None
Recognized Excellence - Jean,Alan,Alexi
Additional Comments - Just want to Thank Mountainwood for being there for us again. Couldn't be happier with how our project turned out!
Mountainwood homes, and every employee I interacted with, made me feel safe and confident as I undertook a huge remodel to a master bathroom and another full bathroom. This project required we move out of our bedrooms during construction.
I investigated 6 different companies/contractors for my project before choosing Mountainwood. The deciding factor was not price (Mountainwood came in in the middle of the pack) but comfort and confidence that they would take care of my home and my project in a professional manner.
My concern with security and confidence stems from a 2014 remodel where the contractor cut corners and my home suffered a catastrophic flood (which resulted in our family being out of our home for much longer than planned, caused a lot of negative consequences on the marriage and family relationships and brought a lot of stress and anxiety to the situation--it was awful).
When we finally found the courage to tackle another remodel in 2021, Mountainwood was by far the most thoughtful, detailed, careful and attentive contractor we met with. Our entire experience was positive and the finished bathrooms are wonderful and add significant value to our home. I cannot recommend Mountainwood highly enough.
After Remodel - We enjoy our home more. The updated master bathroom has given us a peaceful sanctuary to relax and recenter ourselves as we tackle life and family challenges.
Schedule - We did have a 2-week delay due to a sub-contractor dealing with COVID across his shop. Mountainwood was prompt to communicate schedule changes to us and to modify the plans to make up time as quickly as possible. They worked with us and their subs to keep the project moving along properly.
Budget - We had a few surprises and change orders that we requested. Mountainwood carefully took our requests into their process and gave us clear, detailed information on the costs and timing impacts so that we knew everything to make a good decision.
Sales Knowledge - I cannot recommend Ammon enough. That young man is a treasure, and I hope Mountainwood takes good care of him.
Design Knowledge - Vicki is clearly an expert. Her judgement, insights, creativity and practical approach made the entire process a pleasure (and frankly, this part of the process was what I most dreaded as I am not particularly interested in nor good at interior design). Like Ammon, I hope Mountainwood takes good care of her.
PM Professionalism - Alan was communicative, prompt, transparent and a terrific partner. The idea of having workmen in our home was a bit unnerving, but Alan explained the process in detail, worked with us on questions and concerns, made sure everyone was clear on expectations and next steps and made sure we were comfortable and well cared for. Like Ammon and Vicki, I hope Mountainwood recognizes the outstanding employee they have in Alan and treats him accordingly.
Trade Partners - We were especially impressed with the tile expert, Stan. He is a true artist.
Favorite Part Of Process - Seeing the process come together was enormously satisfying. The fact that our marriage is still intact after another remodel is wonderful (we swore in 2014 we'd never, ever do it again).
Areas Of Satisfaction - design, communication, project management, nervous customer hand-holding
Areas For Improvement - Not really any.
Additional Comments - I will happily give a reference anytime Mountainwood needs one.
Everyone was great to work with and the results are wonderful.
After Remodel - I have been cooking/baking everyday in our beautiful new kitchen and enjoying hanging out, watching tv and movies and having people over for game night. Enjoying the new gas fireplace too. We love the open concept and cozy feel of the whole new space.
Expertise - .
Invite Back - We have an appointment scheduled this week for remodel of primary bathroom
Favorite Part Of Process - When the project was done!
Areas Of Satisfaction - Mountainwood exceeded our expectations by addressing any problem that arose right away. They listened to our concerns, Alan in particular, and came up with a solution that satisfied everyone and kept things moving.
Recognized Excellence - Everyone was great to work with but Alan, Lexie and Jean in particular. Greg was great too.
Additional Comments - We are so happy with the final results and are looking forward to the next project.
Fantastic experience. The Mountainwood Homes team proved reliable, skillful, and responsive to our needs. Really appreciated their process and the wisdom of their experience made it easy for us to get the desired result. Mountainwood operated above our expectations throughout the design and build project.
I would wholeheartedly recommend Mountainwood. They absolutely did everything right.
Expertise - They have a staff of professionals in every category to meet your needs.
Schedule - They were only one day off on a very intense two month work schedule - incredible!!
Budget - They worked very hard to stay on our budget
Problem Resolution - Had very few problems but they were always there for us.
Sales Knowledge - Aamon was an extremely knowledgeable sales person.
Design Knowledge - Sierra was so very nice to work with as well as being very capable.
PM Professionalism - Craig was the best advocate we've ever had. Very professional and a pleasure to work with.
Favorite Part Of Process - Design and implementation
Areas Of Satisfaction - They pay particular attention to small details.
Areas For Improvement - Didn't ever fall short
Recognized Excellence - Craig has a really tough job and provided exceptional service
Favorite Part Of Process - Design process
Areas Of Satisfaction - Very nice people to work with at mountainwood homes
Recognized Excellence - Corey, Jean, Ammon
Design Knowledge - She was very good at listening to us, but at the same time keep us within our budget and keeping it real
Favorite Part Of Process - The design with Jean
Areas Of Satisfaction - We really like our bathroom
Mountainwood Homes is an outstanding company. My husband and I remodeled our entire home. Mountainwood Homes had the expertise to figure out the complex aspects of our remodel that other companies could not. They did a great job scoping out our project upfront to minimize surprises. They stand behind their work and ideas. The entire Mountainwood Homes Team is fantastic. It was a pleasure to have them working on our home. I highly recommend Mountainwood Homes and love our newly remodeled home!
Favorite Part Of Process - Working with Heather & Darby to make design selections was a highlight. Also our project manager, Chad, was outstanding. We loved working closely with him. He had awesome design and problem solving skills. We always looked forward to getting his updates and ideas.
Areas Of Satisfaction - - Engineering made our golf room and outdoor living space possible - we really appreciate the engineers knowledge - Chad, our PM, was outstanding. We are so impressed with his communication, problem solving skills and great personality - he made our large remodel project a really fun experience! - Builders Trend was really helpful - Designers, Heather & Darby, had great suggestions and shared their honest opinions.
Recognized Excellence - Chad! He was knowledgeable, thoughtful, a good communicator, easy to work with, and an excellent problem solver. He made our remodel experience fun and a very positive experience!
Additional Comments - My husband and I highly recommend the Mountainwood Homes Team!
" Yes, I would recommend Mountainwood Homes to a friend "
Favorite Part Of Process - " They took care of everything "
Areas Of Satisfaction - The design and the staying on keeping us informed
I am very happy with the outcome of our project and how our designer brought our vision to life! I appreciated the updates, the connections made with the Mountainwood Homes Team, and the fairly quick responses. However, my expectations were very high and was a bit disappointed when our window was ordered wrong, a tile we had chosen a month and a half before the project started was backed up (no one's fault here just bummed on the communication between the vendor and Mountainwood), we had to follow-up on a handful of things after the job was "completed", and felt there was no real closure when the job was complete such as clean walk-through. I know there was a walk-through with my husband and the contractor, but things were still not complete such as the glass for our shower, the window, and other minor nicks.
Favorite Part Of Process - Favorite part of the process was picking out the materials. It seemed a little rush but at the same time, it was great to have options within our budget and how Darby really saw our vision.
Areas Of Satisfaction - Communication, problem-solving, and following the timeline.
Recognized Excellence - I really appreciate Ammon always following up when I had concerns and for responding quickly. He always made sure I understood what was happening and was always approachable, calm, and friendly!
Design Knowledge - Vicki and team designed a fabulous floor plan for our mater bathroom remodel. We would gladly have Vicki back to help design any future projects.
PM Professionalism - Could not ask for a better project manager. Dustin kept us updated and made great suggestions to our questions. Dustin and Ricky are a great team and we would gladly have them back for a future project
I've already told so many people about working with Mountainwood and will continue doing so! You are an amazing group of people and we loved working with you!
Favorite Part Of Process - How fast it was and how clean the job site was
Areas Of Satisfaction - Staying on time and budget
Areas For Improvement - none
Recognized Excellence - Thank you to Ivan, Sierra, and David for an amazing experience. We loved working with all of you!
All work done professionally and courteously. Could not be more pleased
Expertise - Project Mgr Craig was fantastic. He was here almost daily and put many finishing touches on. X
Problem Resolution - Very few problems s
Design Solved Needs - Darby was great help in choosing
PM Professionalism - Many many kudos to Craig!!!
Overall Experience - This was 2nd job for them. We would choose Mountainwood again !!
Recognized Excellence - Craig Jackson
Trade Partners - The gentlemen were very professional and easy to work with, especially Eddie that worked on the trim and the framing. Eddie, the electrician, was absolutely wonderful. Roman who did the tile work was totally skilled at his profession. Roman who did the wood work was great as well. The guys that installed the fireplace did a really great job too. I was very pleased with everyone that came in to work. They were very respectful, courteous, and very easy to have in the house. Also, Eric from the electrician company came in and did the work that needed to be done to let Aaron know what he needed to do.
Invite Back - This is the second one they've done for us.
Favorite Part Of Process - Working with Heather doing the design part was my favorite part. It was fun.
Areas Of Satisfaction - I was satisfied with the professionalism. The design of what we wanted was more spectacular than what we thought. We're really pleased with the finished product.
Areas For Improvement - Sometimes our scheduled changed due to Covid.
Recognized Excellence - Heather, Robert, Robert's son, Greg, Eddie, Aaron, Eric, and both Romans were terrific.
Additional Comments - We will definitely go with Mountainwood Homes when we get ready to remodel our bathroom.
The entire process of renovating our hall bathroom was just great. Design process was actually fun and the construction finished on schedule.
We loved every aspect of our remodel project with Mountainwood Homes…from working on our new floor plan to selecting items with our designer to enjoying the final product.
Design Solved Needs - Fixed everything I disliked about my master bath!
Design Knowledge - Knowledgeable and enthusiastic and fun!
PM Professionalism - He was always available to answer our questions!
Favorite Part Of Process - Probably going in the room every evening to see the daily progress. It was like Christmas morning every time we walked in.
Recognized Excellence - Vicki and Cory were great to work worth! Professional and fun to work with.
Additional Comments - Wonderful experience and absolutely love the final results. I highly recommend Mountainwood Homes.
as noted below, we built two custom homes form scratch after remodeling a 25-year old to the point that Robert 'suggested' we might not be adding value anymore....we wouldn't choose anyone else for a building project. Robert's overall leadership, willingness to always be available and talk anything thru is invaluable. The TRUST and friendship we developed truly forms the basis for a great partnership
We are extremely happy with the results of our project with Mountainwood Homes…our kitchen and bathroom look beautiful. We cannot give 5 stars because the process of getting there was not great. We had many issues with the schedule and project management.
Budget - There were a couple of items that had to be discussed, but for the most part, our budget was maintained.
Design Solved Needs - Greg’s initial assessment of our needs and our subsequent work with Jean resulted in beautiful work.
Design Knowledge - Jean was a joy to work with. She had great ideas, really listened to our desires and was super fun to work with.
Clean & Safe - We were very happy with the safety aspects of our job and most of the clean-up efforts.
Trade Partners - We were very impressed with all of the subcontractors we saw in our home.
Areas Of Satisfaction - Our design work with Jean and the quality of trade partners. Excellent.
Recognized Excellence - Jean is fantastic.
Favorite Part Of Process - One stop shop where you could 'do it all'. I've no experience in design nor product selection and you made the process easy. Hand holding is important for a project of this magnitude.
Areas Of Satisfaction - Design and general contractor responding to my needs. Craig was excellent as was Sierra
Recognized Excellence - Craig and Sierra. Pleasure doing business with.
Very high quality and great project management.
Great process, great people, great quality. If you want your remodel done right with high quality, this is the place.
Budget - Very clear process for overages and change orders. We knew quickly the results of any changes or deviations from the original budget based on our choices.
Sales Knowledge - Loved the ability to design on the fly during in-person reviews and see the results in the CAD drawing immediately. Great process.
Design Solved Needs - Exceedingly happy with the final design and the improved usability of the space.
Design Knowledge - Vicky and Tracy brought some fantastic ideas to the process and did a great job listening to our needs and concerns.
Invite Back - We've got bathrooms and potentially other projects we're already saving for future remodels with Mountainwood.
Favorite Part Of Process - Design was super easy and loved the interactive CAD process to finalize the design.
Areas Of Satisfaction - Demo and first 6 weeks were phenomenal, everything was done quickly, on schedule, clean, and minimized the impact to us during this time.
Overall we are happy with the remodel although there were a few bumps along the way. Design/build process was not exactly what we expected.
Favorite Part Of Process - Picking out product and then seeing it come to fruition
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mountainwood Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys