Mountainwood Homes

We have recommended Mountainwood to anyone who have asked about our remodel experience.

Problem Resolution

I would give the company a six if I were allowed.

Design Knowledge

Jean was an absolute all star during the process. Initially I did not want to meet with a design team but now I'm amazed at the finish project. They walked thru every possible selection and she stayed in budget and researched my family and needs that were all implemented into the design.

PM Professionalism

My family is convinced he is Chip Gaines. He is a constant professional and his attention to detail was outstanding. He resolved any scheduling problems that propped up. I would highly recommend Greg as a project manager to anyone and you will not be disappointed with the end result.

Trade Partners

Phil who owns a framing company encountered one issue after another that he was able to resolve and keep on schedule. He treated our family and site with respect. We were sad to see his team leave. Every worker worker treated my family with respect and courtesy.

Trust

They are still coming back and making touch ups and do not complain and respond very quickly and are very committed.

Invite Back

I would hire and wait if I had to for Greg to build my second home. They came in on budget and on time and I would trust them again.

Favorite Part Of Process

The look on my wife's face when she walked in for the first time and saw her dream home for the first time.

Areas Of Satisfaction

They exceed in every category we have discussed, there is not any criticism that I have.

Recognized Excellence

I would like to recognize Greg, Phil, Gene and Eddy for if it was not for all of their efforts I would not have received my dream home.

Additional Comments

I can't thank all the workers enough for making this house possible for my family.

Schedule

Major things were finished exactly on time, a few follow ups were complete the week after the completion date. I really appreciate the effort to scramble and replace the lemon of a dishwasher just in time for me to host Thanksgiving!

Value Received

Overall the job is really high quality and was so well managed, I'm very happy with it. As I gut check the total cost with friends who have done similar projects, it does feel a bit high - but then again I do believe I got what I paid for and the efficiency and quality of the work is hard to put a monetary value behind!

Favorite Part Of Process

Material selection, of course!

Areas Of Satisfaction

Everyone's friendliness, courtesy in my home, and responsiveness to my needs!

Recognized Excellence

Everyone was fantastic!

Areas Of Satisfaction

We are very happy with the result of the masterbath. Thank you!

Expertise

Everyone who worked on my project demonstrated high levels of expertise. The quality of work was excellent and I’m 100% satisfied with the outcome!

Problem Resolution

Mountainwood Homes demonstrated creativity and flexibility with problem resolution, and they earned five stars for their positive communication, willingness to accommodate my needs, and sense of humor.

Design Knowledge

Five stars for sourcing the elusive heat-resistant paint for the master fireplace surround - it looks great!

PM Professionalism

Greg was terrific to work with! He answered my calls promptly and kept me updated on the project schedule by phone or text. He was very accommodating with helping me get the house in order for guests while we were waiting for the tile, and he resolved my concern about the change order charge for the gas line fairly and promptly.

Trade Partners

All of the trade partners were terrific. Please share with the tiler, Sergei (spelling?), that his work was outstanding. He was meticulous, a perfectionist, which was important with the tile choices I made. I appreciated the care he took as well as the pride he demonstrated in his craft.

Favorite Part Of Process

Meeting all of the Mountainwood employees and trade partners. Without exception, all were nice, fun people and all cared about their work. I also enjoyed watching the project unfold, and of course, loved the final outcome.

Areas Of Satisfaction

Quality of work, dedication to customer satisfaction

Recognized Excellence

I can’t pick any one person. Everyone I encountered was clearly dedicated to providing a good customer experience. Mountainwood Homes has a terrific team!

Remodel's can come with a lot of worry. I never worried with Mountainwood Homes. Super professional and easy to work with!

Overall Experience

Mountainwood's customer service is what sets them apart from everyone else we've worked with in the past.

Invite Back

100% In fact were saving up now for our next project!

Favorite Part Of Process

The people, our designer Shelly and project mgr David were always only a text away. And so great about changes and schedules.

Areas Of Satisfaction

They were on time! And they had an unexpected gorgeous fix for our backsplash problem. It's so pretty, it's become one of our favorite things about the new bathroom. And it was a solution to a problem!

Recognized Excellence

Tino and Jose! We loved everyone but these two were at our house almost every day and they were always delightful. For people that are in your home every day that's huge!

Additional Comments

Choosing a contractor is a big decision. Choosing Mountainwood Homes was the start of a great remodel and relationship. We will use them again for our next project. No question!

Would not recommend to engineers or people with diverse outlook! Yes for typical, mainstream tastes.

PM Professionalism

David rocks. I would recommend him to anyone!! Excellent listening and managing, and executed the project flawlessly to the schedule. This phase of the project was a pleasure.

Recognized Excellence

I would like to recognize Chad for his exceptional service.

Recognized Excellence

special call outs..David was great to work with, knowledgeable, reliable, spent time to explain the process and timeline. , Gaspar is a fantastic craftsman and problem solver, Dustin and Ricky are professional and skilled --and great company ;}

PM Professionalism

very professional to work with, on the ball addressing my questions.

Areas Of Satisfaction

All areas--was completely satisfied.

Recognized Excellence

Husband already called to speak with Mr. Wood to communicate all persons involved did an excellent job.

Favorite Part Of Process

The design assistance we got from Sierra was very helpful. We had tried to pick out tiles and fixtures on our own before without luck but it went very quickly with her help and we were able to make all our selections within a couple hours. We also started with a design we liked and Mountainwood Homes was able to redesign our project in a way to keep it within budget but meet our design goals.

Areas Of Satisfaction

Quality of work, communication and addressing our concerns.

Favorite Part Of Process

Online schedule

Areas Of Satisfaction

Made little improvements to the design along the way. Attention to detail.

I feel like we kind of got screwed. We initially had someone else give us an estimate. Then he dissolved his company and he started working for Mountainwood after we signed the contract. He offered a cost-plus contract and they typically don't do that. In the meeting when we signed the new contract they brushed it off and the cost ended up being 100,000 dollars more than the estimate was. I feel like that is not acceptable. We trusted the estimate. They are supposed to be experts in their field and I don't feel like they were.

PM Professionalism

Amazing as he was able to fix or answer on all issues

Favorite Part Of Process

The team was available to answer any question

I have already recommended two different people to you.

Favorite Part Of Process

Selecting materials and being able to confirm selections, etc., online via the app.

Areas Of Satisfaction

stayed on schedule and finished in a timely manner,as promised.

PM Professionalism

David was professional and very easy to contact.

Favorite Part Of Process

Before we started working with Mountainwood, we really had no strong ideas on design or finish selections. Ivan came up with great layout design options and the 3 D drawings really helped us to visualize. Jean was able to take a few inspiration photos and then walk us through selecting the finishes and create a kitchen we love!

Areas Of Satisfaction

Communication with everyone at Mountainwood was so easy. Buildertrend was a great way to track the job, as we always knew the schedule, budget, could make payments and check out photos.

Areas For Improvement

Any small problems were addressed and corrected immediately.

Recognized Excellence

Ivan, Jean, David and Gaspar were all fantastic to work with.

We already did and one of our neighbors is having work done.

We chose Mountainwood Homes for our bathroom remodel project as a result of working with them four years ago on our kitchen update. They have impeccable standards, deliver on everything they promise, and pay diligent attention to keeping the project on time and on budget. Greg, our project manager, was on site twice daily to check on progress and address any issues. He was also easily reached on cell for anything needing attention or for answering questions. Having earned our trust and confidence with the first project we were able to be out of the house most of the time while the three bathrooms and laundry room were remodeled all at the same time.

Favorite Part Of Process

Loved choosing the new surfaces with Sierra and another staff person. Their confidence and guidance were reassuring that the finished results would be something we would love for years to come.

Areas Of Satisfaction

Meeting with Robert Wood to put the project and budget together. His knowledge and expertise instilled confidence that the project would meet our expectations. Also, the use of the website for documenting the approval of selections was helpful to identify what had been accomplished and what was still in the cue. Very helpful to have pictures posted by our project manager of the construction underway, especially when we were out of town.

Recognized Excellence

Greg, our project manager was superb in scheduling and working with the trades to keep the project on time.

Recognized Excellence

The carpenter was fantastic.

PM Professionalism

He was the best!

Favorite Part Of Process

My favorite part of the process was working with Chad.

Areas Of Satisfaction

I was most satisfied with them being able to fill my random request.

Recognized Excellence

I would like to recognize Chad for his exceptional service. He was amazing.

Mountainwood homes was superior in the quality of the workmanship as well as providing information along the way. It was the most stress free project I've ever done. I would hire them again in a heartbeat. The online portal they use was great tool for busy people to be able to track progress 24/7.

Favorite Part Of Process

Being able to track daily progress through the portal was one of my favorite parts of the process.

Areas Of Satisfaction

Project management was excellent.

Areas For Improvement

None at all! In all actuality, where I thought they would fail, their recommendations worked out better than what I wanted.

Recognized Excellence

Chad, PM was outstanding

Areas Of Satisfaction

Chad was communicative and in front of most issues.

Recognized Excellence

Chad and Heather were attentive and knowledgeable.

Pleasant to work with. Good attention to detail.

Favorite Part Of Process

I felt that we were listened to at every step. Everything we wanted was included in the design.

Areas Of Satisfaction

The finished project exceeded my vision of what we asked for.

Recognized Excellence

Greg came up with a couple changes that enhanced the finished project. Peter the painter helped problem solve our color scheme questions.

Favorite Part Of Process

Working with Ivan, Jean and Sierra. Ivan confirmed our vision by providing 3-D drawings so we knew we would get what we wanted. Jean and Sierra chose numerous options and staged them to easily navigate the final selections while adding minor cost adders that made a huge difference in the impact of the project which greatly exceeded our expectations. (Cabinet knobs, window sill tile, bathroom fixtures)

Areas Of Satisfaction

We trusted them to do what was right at every step of the project.

Recognized Excellence

Ivan for the extra time to confirm our vision, Jean for the attention to design details, David for staying on top of a dynamic project and Lorie for sharing our excitement in the project and making the payment process easy.