We loved every aspect of our remodel project with Mountainwood Homes…from working on our new floor plan to selecting items with our designer to enjoying the final product.
Design Solved Needs - Fixed everything I disliked about my master bath!
Design Knowledge - Knowledgeable and enthusiastic and fun!
PM Professionalism - He was always available to answer our questions!
Favorite Part Of Process - Probably going in the room every evening to see the daily progress. It was like Christmas morning every time we walked in.
Recognized Excellence - Vicki and Cory were great to work worth! Professional and fun to work with.
Additional Comments - Wonderful experience and absolutely love the final results. I highly recommend Mountainwood Homes.
as noted below, we built two custom homes form scratch after remodeling a 25-year old to the point that Robert 'suggested' we might not be adding value anymore....we wouldn't choose anyone else for a building project. Robert's overall leadership, willingness to always be available and talk anything thru is invaluable. The TRUST and friendship we developed truly forms the basis for a great partnership
We are extremely happy with the results of our project with Mountainwood Homes…our kitchen and bathroom look beautiful. We cannot give 5 stars because the process of getting there was not great. We had many issues with the schedule and project management.
Budget - There were a couple of items that had to be discussed, but for the most part, our budget was maintained.
Design Solved Needs - Greg’s initial assessment of our needs and our subsequent work with Jean resulted in beautiful work.
Design Knowledge - Jean was a joy to work with. She had great ideas, really listened to our desires and was super fun to work with.
Clean & Safe - We were very happy with the safety aspects of our job and most of the clean-up efforts.
Trade Partners - We were very impressed with all of the subcontractors we saw in our home.
Areas Of Satisfaction - Our design work with Jean and the quality of trade partners. Excellent.
Recognized Excellence - Jean is fantastic.
Favorite Part Of Process - One stop shop where you could 'do it all'. I've no experience in design nor product selection and you made the process easy. Hand holding is important for a project of this magnitude.
Areas Of Satisfaction - Design and general contractor responding to my needs. Craig was excellent as was Sierra
Recognized Excellence - Craig and Sierra. Pleasure doing business with.
Very high quality and great project management.
Great process, great people, great quality. If you want your remodel done right with high quality, this is the place.
Budget - Very clear process for overages and change orders. We knew quickly the results of any changes or deviations from the original budget based on our choices.
Sales Knowledge - Loved the ability to design on the fly during in-person reviews and see the results in the CAD drawing immediately. Great process.
Design Solved Needs - Exceedingly happy with the final design and the improved usability of the space.
Design Knowledge - Vicky and Tracy brought some fantastic ideas to the process and did a great job listening to our needs and concerns.
Invite Back - We've got bathrooms and potentially other projects we're already saving for future remodels with Mountainwood.
Favorite Part Of Process - Design was super easy and loved the interactive CAD process to finalize the design.
Areas Of Satisfaction - Demo and first 6 weeks were phenomenal, everything was done quickly, on schedule, clean, and minimized the impact to us during this time.
Overall we are happy with the remodel although there were a few bumps along the way. Design/build process was not exactly what we expected.
Favorite Part Of Process - Picking out product and then seeing it come to fruition
I would recommend Mountainwood without reservation to anyone whose priorities include quality work and a hassle-free experience. Excellent company.
Areas Of Satisfaction - The fact that Craig came back after the Comcast people made unnecessary holes in the wall and fixed the mess they created was more than we could have hoped for. Outstanding. He also recommended a wonderful wallpaper guy.
Recognized Excellence - Craig was fantastic in every way. If I had another project I would request that he manage it.
Mountainwood Homes is a very professionally run company. They are very good at handling unanticipated problems as well as accommodating requests for add-ons during the remodeling phase. Our project manager, Dustin, was very knowledgable and went out of his way to make sure even the smallest item was completed correctly. We are planning a kitchen remodel and will request our same project manager and designer.
Expertise - Extremely
Schedule - Made it all so easy and fun
Design Knowledge - She is the best
PM Professionalism - Wonderful to work with
Clean & Safe - Always
Favorite Part Of Process - Loved it all ❗️❗️❗️
Areas Of Satisfaction - Made our kitchen fun to work in, not just labor in
Budget - Absolutely. I would give 10 stars here if possible.
Problem Resolution - Cory Richardson was amazing! He always responded promptly to our concerns, and he never made us feel like we were bothering him.
Sales Knowledge - Ammon was a delight to work with.
Design Knowledge - We absolutely loved working wit Vicki.
PM Professionalism - Craig was fantastic along with his co-worker Brian..we could not have asked for a better team to be working on our project.
Favorite Part Of Process - The design process was nice as it set realistic expectations regarding what the end result would look like.
Areas Of Satisfaction - First and foremost Craig and Brian by far exceeded expectations. Products picked were of great quality, the majority of sub contractors were fantastic..regular updates from the app etc. were all great additions to the project.
Recognized Excellence - Craig and Brian!!!
Additional Comments - Overall we had a great experience, would recommend Mountainwood Homes and would definitely bring the team on again! Thank you very much!
See question #13
PM Professionalism - Dustin went far above and beyond at every stage of the project
Clean & Safe - Everyone was very careful with covid precautions, as well as general cleanliness
Favorite Part Of Process - the design, of course
Areas Of Satisfaction - Cleanliness, attention to detail and the customer service- especially from Dustin
Recognized Excellence - Everyone was attentive and professional. Dustin especially stood out as willing to go the extra mile, whenever I asked. And sometimes even when I did not ask. Darby was also very helpful, easy to work with and I appreciated that she kept in touch throughout the process.
Overall they exceeded my expectations
We’ve done two remodels now with Mountainwood and both times we’ve had friends book a job with them afterwards. Their craftsmanship and professionalism is something you definitely want to share with friends!
Design Knowledge - Darby was a great help when it came to our new fireplace and mantle. She had solutions for hiding cords and gaming consoles that we never would’ve thought of. And the tile choice is our favorite element!
PM Professionalism - David has twice been our project manager. If they hadn’t given us David again we would have requested him. He’s great with problem solving!
Overall Experience - Thank you Robert Wood and your incredible team. You’ve built something special and we will be back #clientsforlife
We are very pleased with our new remodel.
Expertise - Sierra Lemieux was extremely helpful in picking out materials.
Sales Knowledge - Ammon was very wonderful to work with. He was always accessible and quick to respond.
Design Knowledge - Sierra did a superb job.
PM Professionalism - Greg was pleasant to work with.
Value Received - Had a little bit of sticker shock, but you get what you pay for.
Overall Experience - Extremely pleased with Mountainwood Homes and would definitely recommend them.
Favorite Part Of Process - The end result. We love our kitchen, bathroom and pantry.
Areas Of Satisfaction - Mountainwood's overall customer service and working with Sierra.
Recognized Excellence - Sierra, Ammon, Greg, & Adam
Additional Comments - Thank you Mountainwood Homes for our beautiful kitchen!
We are so grateful that Mountainwood Homes was recommended to us for our kitchen remodel. From the beginning of the process to the end they were professional and so easy to work with. Their customer service is exceptional and although a remodel is never easy, they go above and beyond to make the process as painless as possible. We would highly recommend them!
Very professional, respectful, & responsive to our needs & requests
Schedule - Went a little over, but working within the Covid-19 restrictions & our change orders, it was impressive how well they did.
Invite Back - We already have.
Favorite Part Of Process - Seeing how our design choices came together beautifully
Areas Of Satisfaction - The main bathroom quality
Recognized Excellence - PM Cory Richardson was exceptional in his approachability, responsiveness, knowledge & professionalism. Finishing the project was almost like saying goodbye to a family member..
Cynthia's bookclub and friends are looking forward to seeing our remodel so hopefully soon we can invite them over. You may consider us as a future reference for clients.
Schedule - remarkable - even with COVID challenges the schedule was maintained
Budget - ...and was willing to work with us for scope increases
Problem Resolution - talented team was able to consider options and alternatives and reached out quickly to other team members (such as sierra) when needed to confirm options
Clean & Safe - Our neighbors were very pleased with how Mountainwood kept everything tidy, thank you!
Trade Partners - most definitely, HVAC and painting (Peter) were two that we interacted with and they were excellent
Invite Back - Thank you Mountainwood Homes for the wonderful work you did for us! We love the finished results, the process was better than we ever imagined and ALL staff and contractors were incredibly talented and a delight to work with.
Favorite Part Of Process - working the design with sierra and getting the daily updates from Chad
Areas Of Satisfaction - very respectful during COVID, still maintained schedule. finished results of high quality, cabinet refinishing was amazing
Recognized Excellence - Greg: I was concerned that such incredible optimism on commitment to start and the aggressive timelines and assurances of daily status and interactions couldn’t be possible. The schedule, process and quality was better and more than we could have hoped for! Thank you for taking all of James' “to do” lists and finishing them within the scope of our project. Greg definitely sets the tone for the Mountainwood culture to have great customer satisfaction and even better service. Thank you! Sierra: What a delight it is to work with Sierra, incredibly talented with so much enthusiasm and attention to detail. Sierra took a lovely bathroom design and made it better! EVERY design decision throughout our home has proven to be a success. Dustin: Only worked with Dustin a short while but we were sad to see him leave. Great customer service, very respectful of construction activities in our home during COVID. Peter: Wow, a true artist! Our cabinets never looked so amazing, the exterior paint job was excellent. The touch-ups throughout the house were well done and contributed to the feeling we had of moving into a new house! Chad: Diligent daily reporting on the project. Proactively reacted and resolved any questions or concerns we had. Very professional and ensured our project was on track and wrapped up in a timely fashion. HVAC: we met the crew and were impressed with their enthusiasm. Seems crazy to be excited about HVAC but they did a great job and we are happy for that. For the first time, my master bathroom air conditioning works!
Schedule - They actually finished early.
Favorite Part Of Process - Tino and Jose'. They showed up to work every day with smiles and laughter, and while relatively small in stature, they did the work of 10 men in half the time and did a good job. I am sure this is an exaggeration but they were very impressive.
Areas Of Satisfaction - Very professional especially as our remodel started right before Covid-19 hit. Our questions, concerns, problems were addressed immediately. We had been dragging our feet about this remodel, not knowing who to trust but we are very happy we put our trust in Mountainwood.
Recognized Excellence - Chad Wisniewski, our project manager, and Ivan France whose design experience allowed us to achieve our goals without adding on an expensive addition.
Additional Comments - Almost wish I could get Tino and Jose' to come back and help us unpack everything!
PM Professionalism - Chad was exceptional. He had the knowledge of a skilled contractor, and the eye of an artist. He also worked hard to ensure that there were no problems in terms of workmanship, budget, or schedule.
Trade Partners - The team that worked on my project were all wonderful. Stan, who did the tile work, was exceptional — as was Peter who did the painting.
Areas Of Satisfaction - Project management and choice of subcontractors were, I found, the great strengths of Mountainwood.
Recognized Excellence - Chad, Stan, and Peter were truly outstanding in the work they did — and they made me happy that I had selected Mountainwood for my bathroom remodel.
Schedule - Builder Trend is a wonderful program! We loved the updates and being able to see the pictures of what was happening.
Favorite Part Of Process - Design selection and the finished project and moving back in. :)
Areas For Improvement - They didn’t fall short of our expectations in any way. We know our project scope grew as we went through the process, but it would have been nice to have a little more notice about needing to move out.
Recognized Excellence - Robert Wood, Vicki Enger, and David Bonfiglio. Robert was the first person we met. We appreciated meeting with the owner himself. Vicki was always so calm, helpful, and integrated our vision with the design and execution of the project. David was always available and very responsive and gracious in his responses to our requests. He always fixed things when we had concerns and made sure we were happy with the result.
Additional Comments - Working with Mountainwood Homes has been a pleasure. From the first meeting to the final sign off, we have been impressed with their professionalism, expertise, and customization. We love our house, and it goes beyond what we wanted and thought it could be. We are so pleased. Thank you so much!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mountainwood Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys