I would highly recommend Mountainwood Homes to a friend, provided they could afford the service. It's wonderful to know all staff and trade partners are highly professional and competent.

Client's Why

Client's Why - This was our second project with Mountainwood Homes. They did a great job on the first project.

Before Remodel

Before Remodel - Kitchen needed updating.

After Remodel

After Remodel - Home life has not changed, but enjoying the refreshed kitchen and new appliances.

Design Knowledge

Design Knowledge - Angela is the best! She is a big reason why we wanted MH to assist with the kitchen remodel.

PM Professionalism

PM Professionalism - Craig kept track of everything and made sure installations were correct. Even though our project was relatively small and he had several big projects going, he never let us feel like we were less important customers.

Favorite Part Of Process

Favorite Part Of Process - Making selections with Angela's assistance.

Areas Of Satisfaction

Areas Of Satisfaction - Fixing the wonky trim on the windows.

Areas For Improvement

Areas For Improvement - Nothing

Recognized Excellence

Recognized Excellence - Angela, Craig, and Brian

Client's Why

Client's Why - Based on their reputation and a bad past experience with another company

Problem Resolution

Problem Resolution - Especially Alan - he was very helpful throughout!!

Design Knowledge

Design Knowledge - Angela was wonderful to work with!!

PM Professionalism

PM Professionalism - Alan was terrific and very helpful! Good communicator, too!

Favorite Part Of Process

Favorite Part Of Process - Seeing the end product.

Recognized Excellence

Recognized Excellence - Alan and Angela were both GREAT!

team is very responsive to clients and product quality is very high

Client's Why

Client's Why - good management team, good quality subs, responsive to clients

Before Remodel

Before Remodel - our home was nice but needed some updates to fit our current phase of life

After Remodel

After Remodel - our home now fits our lifestyle and we can't believe how well it turned out

Schedule

Schedule - covid transit and shipping delays caused some issues that i don't anticipate will be a problem in future projects

Problem Resolution

Problem Resolution - we were pleased with every issue resolution

PM Professionalism

PM Professionalism - this project's success is due primarily to Davids stewardship. He is a remarkable representative for Mountainwood.

Clean & Safe

Clean & Safe - We moved out for 9 months but the job continued for 6+ more months after we moved back in. Everyone who came in the house was respectful and solicitous of our home and took care to keep a clean and safe job site.

Trade Partners

Trade Partners - Great partners

Trust

Trust - High level of commitment to get the job completed to client standard

Value Received

Value Received - very happy with the finished product

Overall Experience

Overall Experience - job went quite long but worth it!

Favorite Part Of Process

Favorite Part Of Process - watching plans on paper become reality

Areas Of Satisfaction

Areas Of Satisfaction - project managers steady leadership and his excellent team made this project a success.

Areas For Improvement

Areas For Improvement - Had some problems with initial design. We had to get past the "this can't be done" phase to find solutions to some build/design ideas. We did so, and everything was accomplished.

Recognized Excellence

Recognized Excellence - David Bonfiglio and Gaspar

Additional Comments

Additional Comments - We were demanding but patient clients and Mountainwood met all of our high standards cheerfully in every phase of the project. Well done! Thank you!

They have a problem communicating among the various departments.

Client's Why

Client's Why - We were referred to them by others.

Before Remodel

Before Remodel - It was extremely dated.

After Remodel

After Remodel - We have an updated home.

Areas Of Satisfaction

Areas Of Satisfaction - The bathroom remodel met my expectations.

Recognized Excellence

Recognized Excellence - Alan was exceptional.

Mountainwood is a turnkey solution that is very productive and useful and brings much value to a renovation project.

Client's Why

Client's Why - For us, the reason was the value. We've hired a general contractor in the past during renovations. You end up doing more managing than you want. The contractor may or may not have subcontractors to use. During and after Covid, contractors were backed up, timelines were out, and materials were on hold. We didn't want to wait to build a home. That led to Google and Yelp searches. I called the main number and had a lovely conversation. We knew it would be a little more. You don't have to deal with the scheduling and the headache of subcontractors. There is so much detail in doing a house renovation. We picked them because of the initial contacts. We knew going into the design phase, if we didn't feel right about it, we could walk away. We decided to proceed and we certainly do not regret it at all. Working with them has been top-notch. You get the impression they're not just a couple of guys. You knew they had a good size staff without being ginormous. They still have the personal touch. They have several project managers, designers, and other people. They were able to work with us. They didn't have too much going on that would delay our project like other places. Once we got locked and loaded, the schedule just rolled. Our project never sat idle for a subcontractor that wasn't available. The best part was having them coordinate everything for us. We didn't live here at the time. We would come over from time to time and make decisions. We never had to come over and find out that someone didn't show. Our project manager, Eric would ask us questions, get our feedback, and move forward. The program manager was Ammon Hardy. He gave us the scope of the work. He came up with a solution that was a little bit more budget-friendly. They gave us options for things like floors and prices for different styles. The designer, Darby Sargent, helped us by understanding our likes, form, and function. She figured out how to design a space for us. Darby always offered encouragement, support, and knowledge. She really knows her job. At Mountainwood Homes you are getting an army of people used to working together to get things done. Once we were in contract, we worked with the designer at different shops, making decisions. She curated things with her vendors to reduce costs and coordinate for us. That's a big-time saver. She brought a ton of knowledge. There are people behind the scenes doing the purchasing and coordinating of all the things. In California, I was way more involved in the logistics because I thought I had to be. I had to coordinate deliveries and drop-offs. We didn't have to do any of that. It just magically happened. Greg Spangler, our project manager, has the most grace under pressure. He's just awesome. I've never seen him say a harsh word. Where they show their true merit is where things go wrong. They really work through the situation. Greg is the best of the best. I didn't meet the other project managers. Greg went on a family trip and made sure that he introduced us to someone that would be available in his absence. He also picked a time in the project when things could happen without him. Cindy is part of the support staff for Darby. Eddie was the primary worker on our project. There were several other guys toward the end of the project that were great to work with.

Before Remodel

Before Remodel - We bought this home as a rental property that was in poor shape. The basic bones of the house were ok. The electrical turned out to be the most expensive thing. The house was built in 1989. The electrical was terrible. We're used to homes in California built in the 1940s or 1950s. So this home wasn't old to us. The floors were bad. When we opened the walls, we had to rerun most of the electricity in the home. There were code violations and fire hazards. I got to learn a little bit about construction during the process. I took photos of the progress. When the walls were still open in the kitchen, these plates had to be put up where there were screws or nails close to the copper wiring. The electrical was a nightmare. Now we feel like everything is safe and up to code. We've done a lot to give this house a new start where it will be functional for decades.

After Remodel

After Remodel - It's just been wonderful! It still feels upside down because we haven't unpacked. We didn't move in until June 22nd. Mountainwood was done by the end of April. We had a few projects after Mountainwood that were just recently completed. We had the closets done, re-insulation, and the air ducts cleaned. We kept adding things too. After we hired Mountainwood again to paint the exterior of our home. Our main focus was the inside. Things just have to happen in phases. We love it! The windows treatments went up yesterday. They are just lovely. It's functional and stylish. The kitchen looks fabulous. I'm looking forward to everyday life here. My kitchen island is covered with so much. We were in rental for 18 months before moving here. This kitchen is mostly drawers which is what I always wanted. We had customer cabinets done. I like to have things very functional. Every place has its own spot.

Expertise

Expertise - The competency, experience, and problem-solving raise the confidence level while working with Mountainwood Homes.

Clean & Safe

Clean & Safe - The site was always kept safe. I never felt unsafe when coming in here. When Greg wanted us to stay out of a certain area, he would tell us.

Trade Partners

Trade Partners - They come with different personalities and communication skills. They were all professional. A lot of times, you don't have interaction with trade partners. It was mainly through Greg. Every interaction was fantastic.

Value Received

Value Received - Things always cost more than you think. I have no other experience with a design-build firm like this. I would say the value for my money was worth it. If I just compare it to other renovations, yes I did receive a fair value. Time will tell if certain things hold up.

Invite Back

Invite Back - I would definitely invite Moutainwood Homes back for another project!

Favorite Part Of Process

Favorite Part Of Process - I have so many favorite parts. The demo was my favorite process. I got to see the layers of all the bad in this house, to get down to its bones. The demo was quite impressive.

Areas Of Satisfaction

Areas Of Satisfaction - The coordination and project management exceeded our expectations.

Areas For Improvement

Areas For Improvement - It would have been nice to have been done sooner. Everyone going through a renovation says that. Things take time.

Recognized Excellence

Recognized Excellence - I would like to recognize Greg Spangler for his exceptional service. In the beginning, he set up a group text, and that worked out very well. He put it out there for both of us. He always involved both of us. That's a skill!

Additional Comments

Additional Comments - If future prospective clients have sticker shock, know that is normal and to be expected. Just know that they will work with you. Work with them and you will not be unhappy with the result. It's a scary proposition once you're in a contract. You're entrusting them to a pretty big project. Then they constantly meet and exceed your expectations. They do have a marketing tagline where they have customers for life. That's so true! They foster clientele for the long run. They're just not trying to make a buck and leave you with a headache. They really want to get it done right. One thing that made me happy was the amount of detail they coordinated. The builder trend software is ok, but it could have been better. That's just me being nit-picky. Mountainwood definitely excels in knowing construction and the relationships they have with all their trade partners.

Client's Why

Client's Why - I decided to hire Mountainwood Homes because they seem to be the best for estimates.

Before Remodel

Before Remodel - My home before the remodel was fine. They did the bathroom. It didn't change much about the complexity of my home.

After Remodel

After Remodel - My life changed since having an extra shower that we didn't have before.

Favorite Part Of Process

Favorite Part Of Process - My favorite part of the process was the completion.

Areas Of Satisfaction

Areas Of Satisfaction - We had some issues at the beginning where they made a mistake. They had to fix something that was not in the initial plan. They did a good job taking care of that.

Recognized Excellence

Recognized Excellence - I would like to recognize a guy they used named Gasper. He did a lot of small jobs to finish things up for us.

The experience has been overall extremely positive. Looking back at the complexity of what I was dealing with, the entire team has always been with me and helping at every step of the way. Truly truly appreciated.

Client's Why

Client's Why - My friends Evi and Michael recommended you and thought very highly of you and your work.

Client's Why

Client's Why - Mountainwood Homes was recommended to us from a friend who is a retired contractor.

Before Remodel

Before Remodel - We just remodel a porch into a four-seasons room. The porch was falling apart.

After Remodel

After Remodel - We are able to entertain more comfortably and expect to spend more time out there in extreme weather. It will be really nice in the winter!

Design Solved Needs

Design Solved Needs - The design absolutely solved my remodeling needs.

Design Knowledge

Design Knowledge - Vicki Enger was the best!

Trade Partners

Trade Partners - I was very impressed with the trade partners of Mountainwood Homes!

Trust

Trust - They have already followed through on commitments!

Favorite Part Of Process

Favorite Part Of Process - My favorite part of the process was talking to all the employees and contracting people. I thought the guys were problem solvers, as opposed to just coming in and doing something. We had an issue with the roofline and the water coming down. It took a few tries, and they had to try a few different things, but they were focused on solving the problem as opposed to coming in, doing something, and leaving saying they did their job.

Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded all of our expectations. We were very impressed. The initial contact, the walkthrough at the beginning, the whole computer-assisted design, the designer, the plan, the billing, and keeping us on schedule were all very professional. We were never in the dark, and the quality of the work was very good.

Recognized Excellence

Recognized Excellence - I would like to recognize Gaspar for his exceptional service. The framers were contractors, but they were very good. David Bonfiglio was very good. I was very impressed with Vicki and Ivan.

Additional Comments

Additional Comments - Mountainwood Homes exceeded our expectations! You always have a fear of dealing with another contractor, especially when you don't know them, but they very quickly put us at ease because they were so professional.

Client's Why

Client's Why - They were the most responsive of all the companies we talked to. They were the only one of five companies that offered to come see our house before any sort of agreement.

Before Remodel

Before Remodel - It was just a little small and didn't have dedicated office spaces.

After Remodel

After Remodel - We have so much more space! And dedicated work spaces which is vital since we both work at home.

Favorite Part Of Process

Favorite Part Of Process - I thought the builder trend app and updates were really useful

Areas Of Satisfaction

Areas Of Satisfaction - They kept the site clean and safe and the workers were so kind.

Recognized Excellence

Recognized Excellence - Enrique! Always in a good mood.

Client's Why

Client's Why - I decided to hire Mountainwood Homes because I needed to have some remodeling done.

Before Remodel

Before Remodel - We needed specific fixes for us to customize our home to our case.

After Remodel

After Remodel - It is lovely.

Favorite Part Of Process

Favorite Part Of Process - My favorite part of the process was picking out the materials.

Areas Of Satisfaction

Areas Of Satisfaction - Mountainwood Homes met and exceeded my expectations because the communication was good.

Recognized Excellence

Recognized Excellence - I would like to recognize Linda and Sarah. They were both great to work with.

Mountainwood Homes is a professional company that is so easy to work with. Robert and Heather Woods are fantastic!

Client's Why

Client's Why - I hired Mountainwood Homes because of their reputation and we know them.

Before Remodel

Before Remodel - My home was a 1960s small cap-code home with great bones before the remodel.

After Remodel

After Remodel - Our dream came true! It is unbelievable on our three acres!

Sales Knowledge

Sales Knowledge - Vicki Enger was fabulous!

Favorite Part Of Process

Favorite Part Of Process - My favorite part of the process was to see our collaborative design come to fruition and actually worked on the footprint as planned.

Areas Of Satisfaction

Areas Of Satisfaction - They follow through with everything with their commitment.

Recognized Excellence

Recognized Excellence - I would like to recognize our team Vicki Enger, Alan Case, and Alexey for their exceptional service

Client's Why

Client's Why - We knew Mountainwood would do a beautiful job - this is our 6th project with MWH. We're "clients for life!"

Before Remodel

Before Remodel - Outdated bathrooms! 1990 style oak cabinets and dated blue tile.

After Remodel

After Remodel - We LOVE our new bathrooms! They are functional and beautiful - we are extremely pleased with how they turned out!

Budget

Budget - All remodels seem to go over budget a bit, but this one took a $2,000 hit because of a GFI circuit that had to be added. We do wish we'd known that at onset.

Problem Resolution

Problem Resolution - We always have confidence that MWH will "make it right," if a glitch comes up!

Design Knowledge

Design Knowledge - Always!! The design process with Heather is always a highlight!

Trust

Trust - This is why we keep coming back!!

Favorite Part Of Process

Favorite Part Of Process - Design! Working with the painters (Andres!).

Areas Of Satisfaction

Areas Of Satisfaction - We love the finished"product!"

Recognized Excellence

Recognized Excellence - Aleksey! Felipe! Alan! Heather!

Additional Comments

Additional Comments - THANK YOU - we love our new bathrooms!

Client's Why

Client's Why - I decided to hire Mountainwood Homes because I had worked with them in the past.

Before Remodel

Before Remodel - My home before the remodel had not changed since it was built in 1994.

After Remodel

After Remodel - Mountainwood Homes did a full kitchen remodel and remodeled three bathrooms and the utility room. They are all modern, up to date, and appear to be current.

Schedule

Schedule - They did not adhere to the original schedule, but did provide updates, so we knew when it would skip.

Favorite Part Of Process

Favorite Part Of Process - My favorite part of the process was our interaction with both Cory and Sierra, as well as the design and the process.

Areas Of Satisfaction

Areas Of Satisfaction - My expectations were high because we had worked with them in the past. They met my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize Sierra. She was exceptional, did a great job, and was very efficient.

Client's Why

Client's Why - We knew the owners and knew they were high quality people.

Before Remodel

Before Remodel - Built in about 1995 it badly needed updating. Loved the land and view but not the house.

After Remodel

After Remodel - Much more open, additional windows in living room to bring in light and capitalize on view, and a totally new beautiful kitchen. These and other remodeling have created greater cohesiveness, function and beauty throughout. We did the remodel after purchasing the house and before moving in.

Expertise

Expertise - Very knowledgeable , professional and skilled people from top to bottom.

Schedule

Schedule - Pretty much but it took a bit longer I think due to some Covid related delays.

Budget

Budget - Very aware of our budget constraints and thus no surprises. We made every decision knowing cost of each item and having freedom of choice in all aspects.

Design Solved Needs

Design Solved Needs - Yes and more than what I dreamed it could be.

Design Knowledge

Design Knowledge - Heather was brilliant to work with as she has a keen design eye and a great vision and perspective . She has great taste and I totally loved working with her! I can’t say enough good things!!!

PM Professionalism

PM Professionalism - Cory was always agreeable, efficient, professional and skilled. He had a great relationship with all the subcontractors. He was awesome! We loved him.

Clean & Safe

Clean & Safe - Yes, always.

Trade Partners

Trade Partners - Every single worker who came to our home was polite, respectful and did excellent work.

Overall Experience

Overall Experience - I can’t think of any negative experience.

Favorite Part Of Process

Favorite Part Of Process - For me it was working with Heather to create our beautiful kitchen which was my priority.

Areas Of Satisfaction

Areas Of Satisfaction - The end result, their flexibility and deep professionalism. It was a positive experience always.

Areas For Improvement

Areas For Improvement - They did not fall short in any way.

Recognized Excellence

Recognized Excellence - Cory Richardson, as our primary contact throughout the project, was exceptional. I can’t imagine how he maintained great calmness and a very positive attitude while juggling multiple activities simultaneously . He is the best. We also really appreciated Tino and Jose, but honestly liked all those who worked on our home. All excellent.

Before Remodel

Before Remodel - This was for two of our bathrooms, which were outdated. The house was built in the 80s and had a big old Jacuzzi tub, and needed a total redo.

After Remodel

After Remodel - It is nice to have all the construction done. When I walk into the primary bathroom, it feels like a spa. It is absolutely beautiful. I don't mind going in there. I use the Jacuzzi tub as a storage area.

Schedule

Schedule - They adhered to the agreed upon schedule. We had a few little slip ups. It is what it is, and I am not complaining at all.

Trade Partners

Trade Partners - I would give 6 stars for the trade partners because they are so good. That is the hard part these days, getting reputable people to come in when they say. We had really good tradespeople. What I really liked was that the plumber was a woman. It is nice to see a woman in the trades.

Value Received

Value Received - I feel I received a fair value. Everything is expensive these days.

Favorite Part Of Process

Favorite Part Of Process - The design with Heather was my favorite part.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded expectations with the design of the primary bathroom and being able to, with a minimal amount of work to the house, change the look. The design element was pretty fantastic.

Recognized Excellence

Recognized Excellence - I would like to recognize Roman, who was the tile guy. Eddie who was the fix it all guy. He did all the finishing work and the framing. Jeremiah, who was the electrician, and he was very polite and very conscientious. Anna, who was the plumber. Also, Greg, Heather, Robert, and Jantzen. They were all easy to work with and very knowledgeable.

Additional Comments

Additional Comments - We had three projects done. When we are ready for the fourth, we will contact them.

Client's Why

Client's Why - Recommendations from others and a compelling presentation.

Before Remodel

Before Remodel - 70-year-old home had never been remodeled.

After Remodel

After Remodel - Our remodel brings us joy daily.

Sales Knowledge

Sales Knowledge - Derek presented himself, the company, and the process well - better than those from other companies. He sold the project to us.

Design Knowledge

Design Knowledge - Both Vicki and Cindy were awesome. They know their line of work, and they were fun to work with.

PM Professionalism

PM Professionalism - Cory is as good as it gets. He was awesome in managing the project and subcontractors, as well as taking care of us. And we know he did all that while transitioning to a new position.

Favorite Part Of Process

Favorite Part Of Process - Design was cool. Watching the changes emerge was certainly fun, but turning the project into functioning rooms was the best part.

Areas Of Satisfaction

Areas Of Satisfaction - Giving us great ideas, staying on schedule, managing problems that came up, but most of all the commitment to the project and to us.

Recognized Excellence

Recognized Excellence - Of course Cory, Vicki, and Cindy. Tino, Jose, and Eddie are the best. And Rudy.

Nice people but very slow follow-through

Client's Why

Client's Why - Initially we were impressed with the professionalism displayed at your booth in the Home and Garden show. We stayed with Mountainwood Homes through all 4 phases of our remodel due to the support and attention to detail from all of the crew. The crew was very professional and personable.

Before Remodel

Before Remodel - We have lived in our home for 30 years and it needed an update for mobility modifications and eventual resale value.

After Remodel

After Remodel - Our home is much easier to maintain and more solid in build. Our old staircase was not up to safety standards. The upgrade appearance is a refreshing change.

Invite Back

Invite Back - Although, they have been here for completion of all four of our remodeling phases.

Favorite Part Of Process

Favorite Part Of Process - Working with the designers and watching the craftsmanship of the crew.

Areas Of Satisfaction

Areas Of Satisfaction - The eye for detail and continual problem solving that went on during the construction and listening to our specific needs were well handled.

Areas For Improvement

Areas For Improvement - None.

Recognized Excellence

Recognized Excellence - Greg and Eddy are a credit to your company.

Client's Why

Client's Why - Impressed with their website/reviews. Wanted a bigger company to ensure job would get done.

Before Remodel

Before Remodel - Original two bathrooms (house built 1993) needed complete updating. Also, kitchen counters/sink.

After Remodel

After Remodel - Nice to have new look.

Expertise

Expertise - Project manager (Llinda) was definitely on top of things.

Areas Of Satisfaction

Areas Of Satisfaction - We enjoyed the design/selection process with Vicki and Cindy.

Provided the friend is willing to spend for the premium service MH provides.

Client's Why

Client's Why - High recommendation from a friend, we had the means to pay for the premium service and wanted the full project managed.

Before Remodel

Before Remodel - Bathrooms had needed to be remodeled when we purchased the home 30 years ago!

After Remodel

After Remodel - We're no longer embarrassed to have guests use the bathrooms.

Design Knowledge

Design Knowledge - Angela was awesome! We loved working with her. Great design sense and very kind, personable.

Favorite Part Of Process

Favorite Part Of Process - The design process, from planning the layout to selecting tile, cabinets, lighting, etc.

Areas Of Satisfaction

Areas Of Satisfaction - Angela's assistance in selecting materials. I appreciated that she first took time to understand what we liked and then was able to pre-select some options for us, making the whole process much easier.

Recognized Excellence

Recognized Excellence - Angela, as already mentioned. Brian was attentive, kind, and very good at troubleshooting — I appreciated his presence throughout the project. Stan did an amazing job with the tile — we really appreciated his expertise and attention to detail.

Additional Comments

Additional Comments - Overall, a very positive experience. We look forward to working with Mountainwood Homes again in the near future. Thanks to all!

Client's Why

Client's Why - We appreciated the organized process, professional collaborative approach, and the beautiful outcome!

Before Remodel

Before Remodel - Builder grade, dated to a 2005 style

After Remodel

After Remodel - We are all able to be in the kitchen at the same time in harmony! We're also cooking a lot more than we ever have because the space is so functional and open!

Design Knowledge

Design Knowledge - We loved Sarah! She was so helpful and easy going. She had great ideas and was able to incorporate our preferences!

PM Professionalism

PM Professionalism - David was great! He was a good listener, collaborative, and worked with all of our questions and concerns. He responded quickly any time we had a question and kept us informed. We had complete confidence in him.

Favorite Part Of Process

Favorite Part Of Process - The completion! :)

Areas Of Satisfaction

Areas Of Satisfaction - The whole re-design. Our kitchen area was transformed.

Areas For Improvement

Areas For Improvement - None.

Recognized Excellence

Recognized Excellence - Ammon Hardy, Sarah Peek, and David Bonfiglio

Additional Comments

Additional Comments - If we had to do it all over again, we'd choose Mountainwood and the team we had! I've already recommended you to a friend.

We had a great experience and have already recommended you to several friends and family members!!

Client's Why

Client's Why - Strong recommendations from two people who had used you :)

Before Remodel

Before Remodel - House built in 1988 - Needing updates

After Remodel

After Remodel - Beautiful! Exactly what we had hoped for!

PM Professionalism

PM Professionalism - Greg was great. We had 100% confidence in his knowledge and skills. He was great at keeping us informed regarding what was next.

Trade Partners

Trade Partners - We were impressive with all the trades.

Favorite Part Of Process

Favorite Part Of Process - All of it :)

Areas Of Satisfaction

Areas Of Satisfaction - How well Greg managed the whole process. He made it relatively painless!

Recognized Excellence

Recognized Excellence - Everyone was so great. Darby was amazing, she listened and immediately understood and guided us through. Greg’s great communication skills and in depth knowledge gave us complete confidence. Eddie was amazing! He could fix anything and was so nice to work with!

They did a fantastic job, they had clean work, they were nice and we got everything we asked for. They did a great job and we are happy with the work produced.

Client's Why

Client's Why - We interviewed a few different contractors. When we met Derek Wood he was personable, easy to talk to and that made my wife comfortable to work with him. He sold us on using them because he was such a friendly and comfortable person.

Before Remodel

Before Remodel - We wanted things to get fixed after we got the house and they were able to provide and give solutions for what we wanted to change.

After Remodel

After Remodel - I was hitting my head on the range above the oven and they were able to fix that for me, and our bathtub no longer leaks.

Problem Resolution

Problem Resolution - I'd rate them a 6 if I could.

Design Knowledge

Design Knowledge - I'd rate them a 7 if I could.

Value Received

Value Received - I would rate them a 6 if I could.

Overall Experience

Overall Experience - I would rate them a 6 if I could.

Favorite Part Of Process

Favorite Part Of Process - I enjoyed watching my home come back together and seeing them put all the pieces back together. I also was happy when they finally left so we could enjoy it.

Areas Of Satisfaction

Areas Of Satisfaction - They did a fantastic job coming up with solutions and finding ways to make it work. They did a fantastic job fulfilling what we wanted when challenges came up.

Areas For Improvement

Areas For Improvement - We would have liked to have been more kept up to date. The scheduling was a bit off. It's not that they were behind schedule, it just didn't match up to what was going on.

Recognized Excellence

Recognized Excellence - Derek Wood was fantastic to work with. He was very comfortable to be around. He is why we went with the company. He guided us on decisions for what would look good and he helped with my crazy ideas. Dustin Block was the General Manager and he was always making sure that we were happy with things. He was always getting work done and there was a high level quality of work. Enrique was always on site working and fulfilling the punch list.

Additional Comments

Additional Comments - Mountainwood Homes is a fantastic company and I am looking forward to working with them again.

Client's Why

Client's Why - We looked at reviews about Mountainwood Homes and were impressed with what we saw. Amon from Mountainwood came to our home and we were impressed with his professionalism.

Before Remodel

Before Remodel - Our home was built in 1994 and we wanted to update the kitchen and family room.

After Remodel

After Remodel - We are enjoying the larger island, for entertaining and food preparation. We love our new sliding glass door.

Design Solved Needs

Design Solved Needs - We are enjoying the larger island, for entertaining and food preparation. We like the open feel of the kitchen / family room introduced with the new floor and lighting. We love our new sliding glass door. The light in the crawl space under the house is great.

Trade Partners

Trade Partners - They were always courteous and friendly.

Areas Of Satisfaction

Areas Of Satisfaction - Alan, Alexie, Felipe, and the electricians were great to work with.

Recognized Excellence

Recognized Excellence - Alexie was great to work with, always flexible and knowledgeable and patient, very skillful, and paid attention to detail, including for issues inherited from a 28 year old house.

Client's Why

Client's Why - We decided to use Mountainwood Homes because of Ammon the sales guy.

Before Remodel

Before Remodel - Dated, very dated is what it was like. It was very 70s/80s style.

After Remodel

After Remodel - It is more comfortable, we have more space, it is prettier and nicer.

Budget

Budget - Things were more expensive, we had to pay for a couple of upgrades that were not included in the base package.

Favorite Part Of Process

Favorite Part Of Process - It was the finish of it, it was a long project and we were excited that it was done before Christmas.

Areas Of Satisfaction

Areas Of Satisfaction - They met expectations in all areas. The project went well, I paid a lot of money and they did everything they said they were gonna do. They exceeded in while they were doing their work upstairs, I had other work going on in the basement and they did a really good job on managing around another project.

Recognized Excellence

Recognized Excellence - Not specifically, everyone did a great job.