Mountainwood Homes is an outstanding company. My husband and I remodeled our entire home. Mountainwood Homes had the expertise to figure out the complex aspects of our remodel that other companies could not. They did a great job scoping out our project upfront to minimize surprises. They stand behind their work and ideas. The entire Mountainwood Homes Team is fantastic. It was a pleasure to have them working on our home. I highly recommend Mountainwood Homes and love our newly remodeled home!
Favorite Part Of Process - Working with Heather & Darby to make design selections was a highlight. Also our project manager, Chad, was outstanding. We loved working closely with him. He had awesome design and problem solving skills. We always looked forward to getting his updates and ideas.
Areas Of Satisfaction - - Engineering made our golf room and outdoor living space possible - we really appreciate the engineers knowledge - Chad, our PM, was outstanding. We are so impressed with his communication, problem solving skills and great personality - he made our large remodel project a really fun experience! - Builders Trend was really helpful - Designers, Heather & Darby, had great suggestions and shared their honest opinions.
Recognized Excellence - Chad! He was knowledgeable, thoughtful, a good communicator, easy to work with, and an excellent problem solver. He made our remodel experience fun and a very positive experience!
Additional Comments - My husband and I highly recommend the Mountainwood Homes Team!
" Yes, I would recommend Mountainwood Homes to a friend "
Favorite Part Of Process - " They took care of everything "
Areas Of Satisfaction - The design and the staying on keeping us informed
I am very happy with the outcome of our project and how our designer brought our vision to life! I appreciated the updates, the connections made with the Mountainwood Homes Team, and the fairly quick responses. However, my expectations were very high and was a bit disappointed when our window was ordered wrong, a tile we had chosen a month and a half before the project started was backed up (no one's fault here just bummed on the communication between the vendor and Mountainwood), we had to follow-up on a handful of things after the job was "completed", and felt there was no real closure when the job was complete such as clean walk-through. I know there was a walk-through with my husband and the contractor, but things were still not complete such as the glass for our shower, the window, and other minor nicks.
Favorite Part Of Process - Favorite part of the process was picking out the materials. It seemed a little rush but at the same time, it was great to have options within our budget and how Darby really saw our vision.
Areas Of Satisfaction - Communication, problem-solving, and following the timeline.
Recognized Excellence - I really appreciate Ammon always following up when I had concerns and for responding quickly. He always made sure I understood what was happening and was always approachable, calm, and friendly!
Design Knowledge - Vicki and team designed a fabulous floor plan for our mater bathroom remodel. We would gladly have Vicki back to help design any future projects.
PM Professionalism - Could not ask for a better project manager. Dustin kept us updated and made great suggestions to our questions. Dustin and Ricky are a great team and we would gladly have them back for a future project
I've already told so many people about working with Mountainwood and will continue doing so! You are an amazing group of people and we loved working with you!
Favorite Part Of Process - How fast it was and how clean the job site was
Areas Of Satisfaction - Staying on time and budget
Areas For Improvement - none
Recognized Excellence - Thank you to Ivan, Sierra, and David for an amazing experience. We loved working with all of you!
All work done professionally and courteously. Could not be more pleased
Expertise - Project Mgr Craig was fantastic. He was here almost daily and put many finishing touches on. X
Problem Resolution - Very few problems s
Design Solved Needs - Darby was great help in choosing
PM Professionalism - Many many kudos to Craig!!!
Overall Experience - This was 2nd job for them. We would choose Mountainwood again !!
Recognized Excellence - Craig Jackson
Trade Partners - The gentlemen were very professional and easy to work with, especially Eddie that worked on the trim and the framing. Eddie, the electrician, was absolutely wonderful. Roman who did the tile work was totally skilled at his profession. Roman who did the wood work was great as well. The guys that installed the fireplace did a really great job too. I was very pleased with everyone that came in to work. They were very respectful, courteous, and very easy to have in the house. Also, Eric from the electrician company came in and did the work that needed to be done to let Aaron know what he needed to do.
Invite Back - This is the second one they've done for us.
Favorite Part Of Process - Working with Heather doing the design part was my favorite part. It was fun.
Areas Of Satisfaction - I was satisfied with the professionalism. The design of what we wanted was more spectacular than what we thought. We're really pleased with the finished product.
Areas For Improvement - Sometimes our scheduled changed due to Covid.
Recognized Excellence - Heather, Robert, Robert's son, Greg, Eddie, Aaron, Eric, and both Romans were terrific.
Additional Comments - We will definitely go with Mountainwood Homes when we get ready to remodel our bathroom.
The entire process of renovating our hall bathroom was just great. Design process was actually fun and the construction finished on schedule.
We loved every aspect of our remodel project with Mountainwood Homes…from working on our new floor plan to selecting items with our designer to enjoying the final product.
Design Solved Needs - Fixed everything I disliked about my master bath!
Design Knowledge - Knowledgeable and enthusiastic and fun!
PM Professionalism - He was always available to answer our questions!
Favorite Part Of Process - Probably going in the room every evening to see the daily progress. It was like Christmas morning every time we walked in.
Recognized Excellence - Vicki and Cory were great to work worth! Professional and fun to work with.
Additional Comments - Wonderful experience and absolutely love the final results. I highly recommend Mountainwood Homes.
as noted below, we built two custom homes form scratch after remodeling a 25-year old to the point that Robert 'suggested' we might not be adding value anymore....we wouldn't choose anyone else for a building project. Robert's overall leadership, willingness to always be available and talk anything thru is invaluable. The TRUST and friendship we developed truly forms the basis for a great partnership
We are extremely happy with the results of our project with Mountainwood Homes…our kitchen and bathroom look beautiful. We cannot give 5 stars because the process of getting there was not great. We had many issues with the schedule and project management.
Budget - There were a couple of items that had to be discussed, but for the most part, our budget was maintained.
Design Solved Needs - Greg’s initial assessment of our needs and our subsequent work with Jean resulted in beautiful work.
Design Knowledge - Jean was a joy to work with. She had great ideas, really listened to our desires and was super fun to work with.
Clean & Safe - We were very happy with the safety aspects of our job and most of the clean-up efforts.
Trade Partners - We were very impressed with all of the subcontractors we saw in our home.
Areas Of Satisfaction - Our design work with Jean and the quality of trade partners. Excellent.
Recognized Excellence - Jean is fantastic.
Favorite Part Of Process - One stop shop where you could 'do it all'. I've no experience in design nor product selection and you made the process easy. Hand holding is important for a project of this magnitude.
Areas Of Satisfaction - Design and general contractor responding to my needs. Craig was excellent as was Sierra
Recognized Excellence - Craig and Sierra. Pleasure doing business with.
Very high quality and great project management.
Great process, great people, great quality. If you want your remodel done right with high quality, this is the place.
Budget - Very clear process for overages and change orders. We knew quickly the results of any changes or deviations from the original budget based on our choices.
Sales Knowledge - Loved the ability to design on the fly during in-person reviews and see the results in the CAD drawing immediately. Great process.
Design Solved Needs - Exceedingly happy with the final design and the improved usability of the space.
Design Knowledge - Vicky and Tracy brought some fantastic ideas to the process and did a great job listening to our needs and concerns.
Invite Back - We've got bathrooms and potentially other projects we're already saving for future remodels with Mountainwood.
Favorite Part Of Process - Design was super easy and loved the interactive CAD process to finalize the design.
Areas Of Satisfaction - Demo and first 6 weeks were phenomenal, everything was done quickly, on schedule, clean, and minimized the impact to us during this time.
Overall we are happy with the remodel although there were a few bumps along the way. Design/build process was not exactly what we expected.
Favorite Part Of Process - Picking out product and then seeing it come to fruition
I would recommend Mountainwood without reservation to anyone whose priorities include quality work and a hassle-free experience. Excellent company.
Areas Of Satisfaction - The fact that Craig came back after the Comcast people made unnecessary holes in the wall and fixed the mess they created was more than we could have hoped for. Outstanding. He also recommended a wonderful wallpaper guy.
Recognized Excellence - Craig was fantastic in every way. If I had another project I would request that he manage it.
Mountainwood Homes is a very professionally run company. They are very good at handling unanticipated problems as well as accommodating requests for add-ons during the remodeling phase. Our project manager, Dustin, was very knowledgable and went out of his way to make sure even the smallest item was completed correctly. We are planning a kitchen remodel and will request our same project manager and designer.
Expertise - Extremely
Schedule - Made it all so easy and fun
Design Knowledge - She is the best
PM Professionalism - Wonderful to work with
Clean & Safe - Always
Favorite Part Of Process - Loved it all ❗️❗️❗️
Areas Of Satisfaction - Made our kitchen fun to work in, not just labor in
Budget - Absolutely. I would give 10 stars here if possible.
Problem Resolution - Cory Richardson was amazing! He always responded promptly to our concerns, and he never made us feel like we were bothering him.
Sales Knowledge - Ammon was a delight to work with.
Design Knowledge - We absolutely loved working wit Vicki.
PM Professionalism - Craig was fantastic along with his co-worker Brian..we could not have asked for a better team to be working on our project.
Favorite Part Of Process - The design process was nice as it set realistic expectations regarding what the end result would look like.
Areas Of Satisfaction - First and foremost Craig and Brian by far exceeded expectations. Products picked were of great quality, the majority of sub contractors were fantastic..regular updates from the app etc. were all great additions to the project.
Recognized Excellence - Craig and Brian!!!
Additional Comments - Overall we had a great experience, would recommend Mountainwood Homes and would definitely bring the team on again! Thank you very much!
See question #13
PM Professionalism - Dustin went far above and beyond at every stage of the project
Clean & Safe - Everyone was very careful with covid precautions, as well as general cleanliness
Favorite Part Of Process - the design, of course
Areas Of Satisfaction - Cleanliness, attention to detail and the customer service- especially from Dustin
Recognized Excellence - Everyone was attentive and professional. Dustin especially stood out as willing to go the extra mile, whenever I asked. And sometimes even when I did not ask. Darby was also very helpful, easy to work with and I appreciated that she kept in touch throughout the process.
Overall they exceeded my expectations
We’ve done two remodels now with Mountainwood and both times we’ve had friends book a job with them afterwards. Their craftsmanship and professionalism is something you definitely want to share with friends!
Design Knowledge - Darby was a great help when it came to our new fireplace and mantle. She had solutions for hiding cords and gaming consoles that we never would’ve thought of. And the tile choice is our favorite element!
PM Professionalism - David has twice been our project manager. If they hadn’t given us David again we would have requested him. He’s great with problem solving!
Overall Experience - Thank you Robert Wood and your incredible team. You’ve built something special and we will be back #clientsforlife
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mountainwood Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys