See question #13
PM Professionalism - Dustin went far above and beyond at every stage of the project
Clean & Safe - Everyone was very careful with covid precautions, as well as general cleanliness
Favorite Part Of Process - the design, of course
Areas Of Satisfaction - Cleanliness, attention to detail and the customer service- especially from Dustin
Recognized Excellence - Everyone was attentive and professional. Dustin especially stood out as willing to go the extra mile, whenever I asked. And sometimes even when I did not ask. Darby was also very helpful, easy to work with and I appreciated that she kept in touch throughout the process.
Overall they exceeded my expectations
We’ve done two remodels now with Mountainwood and both times we’ve had friends book a job with them afterwards. Their craftsmanship and professionalism is something you definitely want to share with friends!
Design Knowledge - Darby was a great help when it came to our new fireplace and mantle. She had solutions for hiding cords and gaming consoles that we never would’ve thought of. And the tile choice is our favorite element!
PM Professionalism - David has twice been our project manager. If they hadn’t given us David again we would have requested him. He’s great with problem solving!
Overall Experience - Thank you Robert Wood and your incredible team. You’ve built something special and we will be back #clientsforlife
We are very pleased with our new remodel.
Expertise - Sierra Lemieux was extremely helpful in picking out materials.
Sales Knowledge - Ammon was very wonderful to work with. He was always accessible and quick to respond.
Design Knowledge - Sierra did a superb job.
PM Professionalism - Greg was pleasant to work with.
Value Received - Had a little bit of sticker shock, but you get what you pay for.
Overall Experience - Extremely pleased with Mountainwood Homes and would definitely recommend them.
Favorite Part Of Process - The end result. We love our kitchen, bathroom and pantry.
Areas Of Satisfaction - Mountainwood's overall customer service and working with Sierra.
Recognized Excellence - Sierra, Ammon, Greg, & Adam
Additional Comments - Thank you Mountainwood Homes for our beautiful kitchen!
I'm extremely happy. This is a professional company to work with all around and we're very happy with the process and final results.
We are so grateful that Mountainwood Homes was recommended to us for our kitchen remodel. From the beginning of the process to the end they were professional and so easy to work with. Their customer service is exceptional and although a remodel is never easy, they go above and beyond to make the process as painless as possible. We would highly recommend them!
Very professional, respectful, & responsive to our needs & requests
Schedule - Went a little over, but working within the Covid-19 restrictions & our change orders, it was impressive how well they did.
Invite Back - We already have.
Favorite Part Of Process - Seeing how our design choices came together beautifully
Areas Of Satisfaction - The main bathroom quality
Recognized Excellence - PM Cory Richardson was exceptional in his approachability, responsiveness, knowledge & professionalism. Finishing the project was almost like saying goodbye to a family member..
Cynthia's bookclub and friends are looking forward to seeing our remodel so hopefully soon we can invite them over. You may consider us as a future reference for clients.
Schedule - remarkable - even with COVID challenges the schedule was maintained
Budget - ...and was willing to work with us for scope increases
Problem Resolution - talented team was able to consider options and alternatives and reached out quickly to other team members (such as sierra) when needed to confirm options
Clean & Safe - Our neighbors were very pleased with how Mountainwood kept everything tidy, thank you!
Trade Partners - most definitely, HVAC and painting (Peter) were two that we interacted with and they were excellent
Invite Back - Thank you Mountainwood Homes for the wonderful work you did for us! We love the finished results, the process was better than we ever imagined and ALL staff and contractors were incredibly talented and a delight to work with.
Favorite Part Of Process - working the design with sierra and getting the daily updates from Chad
Areas Of Satisfaction - very respectful during COVID, still maintained schedule. finished results of high quality, cabinet refinishing was amazing
Recognized Excellence - Greg: I was concerned that such incredible optimism on commitment to start and the aggressive timelines and assurances of daily status and interactions couldn’t be possible. The schedule, process and quality was better and more than we could have hoped for! Thank you for taking all of James' “to do” lists and finishing them within the scope of our project. Greg definitely sets the tone for the Mountainwood culture to have great customer satisfaction and even better service. Thank you! Sierra: What a delight it is to work with Sierra, incredibly talented with so much enthusiasm and attention to detail. Sierra took a lovely bathroom design and made it better! EVERY design decision throughout our home has proven to be a success. Dustin: Only worked with Dustin a short while but we were sad to see him leave. Great customer service, very respectful of construction activities in our home during COVID. Peter: Wow, a true artist! Our cabinets never looked so amazing, the exterior paint job was excellent. The touch-ups throughout the house were well done and contributed to the feeling we had of moving into a new house! Chad: Diligent daily reporting on the project. Proactively reacted and resolved any questions or concerns we had. Very professional and ensured our project was on track and wrapped up in a timely fashion. HVAC: we met the crew and were impressed with their enthusiasm. Seems crazy to be excited about HVAC but they did a great job and we are happy for that. For the first time, my master bathroom air conditioning works!
Schedule - They actually finished early.
Favorite Part Of Process - Tino and Jose'. They showed up to work every day with smiles and laughter, and while relatively small in stature, they did the work of 10 men in half the time and did a good job. I am sure this is an exaggeration but they were very impressive.
Areas Of Satisfaction - Very professional especially as our remodel started right before Covid-19 hit. Our questions, concerns, problems were addressed immediately. We had been dragging our feet about this remodel, not knowing who to trust but we are very happy we put our trust in Mountainwood.
Recognized Excellence - Chad Wisniewski, our project manager, and Ivan France whose design experience allowed us to achieve our goals without adding on an expensive addition.
Additional Comments - Almost wish I could get Tino and Jose' to come back and help us unpack everything!
PM Professionalism - Chad was exceptional. He had the knowledge of a skilled contractor, and the eye of an artist. He also worked hard to ensure that there were no problems in terms of workmanship, budget, or schedule.
Trade Partners - The team that worked on my project were all wonderful. Stan, who did the tile work, was exceptional — as was Peter who did the painting.
Areas Of Satisfaction - Project management and choice of subcontractors were, I found, the great strengths of Mountainwood.
Recognized Excellence - Chad, Stan, and Peter were truly outstanding in the work they did — and they made me happy that I had selected Mountainwood for my bathroom remodel.
Schedule - Builder Trend is a wonderful program! We loved the updates and being able to see the pictures of what was happening.
Favorite Part Of Process - Design selection and the finished project and moving back in. :)
Areas For Improvement - They didn’t fall short of our expectations in any way. We know our project scope grew as we went through the process, but it would have been nice to have a little more notice about needing to move out.
Recognized Excellence - Robert Wood, Vicki Enger, and David Bonfiglio. Robert was the first person we met. We appreciated meeting with the owner himself. Vicki was always so calm, helpful, and integrated our vision with the design and execution of the project. David was always available and very responsive and gracious in his responses to our requests. He always fixed things when we had concerns and made sure we were happy with the result.
Additional Comments - Working with Mountainwood Homes has been a pleasure. From the first meeting to the final sign off, we have been impressed with their professionalism, expertise, and customization. We love our house, and it goes beyond what we wanted and thought it could be. We are so pleased. Thank you so much!
Everyone at Mountain Wood Homes is responsive and Reliable. They say what they are going to do and follow thru with it.
Sales Knowledge - I enjoyed working with Aamon in the pre-design process and was impressed as he kept up with the project in the construction phase.
Design Solved Needs - I love my new kitchen and the new flooring!!
Design Knowledge - I relied on Jean for her design expertise and knowledge of product. She did not disappoint!!
PM Professionalism - I trusted Greg's expertise throughout this project and knew if I had an issue he would resolve it.
Overall Experience - For someone who had not experienced a remodel, I could only anticipate what it would be like....messy, dusty, disturbing...that part did not disappoint. But I knew that the project manager, Gre, and his crew, Tico, Eddie, and Jose(?), and Robert, would do a fabulous job. Also, I was touched when Tico would shake my hand as he was leaving and I would get a hug from Eddie. Overall, while remodeling is not an easy experience, it was made better by the crew!!!
Favorite Part Of Process - The last last day...when all of a sudden "the project was done"
Areas Of Satisfaction - Cabinets are fabulous as is the countertop!! I was impressed with the reaction of Greg and Jean and Peter when I realized the paint color on the cabinets was not correct and that I did not like the wall color. Kudos to them for their professionalism.
Recognized Excellence - Greg & Jean.
Additional Comments - Thank you for making my house a fabulous place to live!! After 30 years I LOVE IT!!!!
Design Knowledge - Vicki earns more than five stars****** for her cheerful efficiency!
PM Professionalism - Yes, Cory was there, reassuring us, explaining next steps, and resolving the minor problems. Cory was on site nearly every day and checked in by phone most days. Cory knew the subcontractors and reassured us of their expertise. Cory earns more than five stars******
Clean & Safe - Yes. Each contractor cleaned and tidied each day.
Favorite Part Of Process - We enjoyed watching the progress and interacting with the workers.
Areas Of Satisfaction - It was very satisfying that all the orchestration came together in the grand finale.
Recognized Excellence - We would like to applaud the entire team at Mountainwood Homes for their expertise and especially to thank the project manager Cory Richardson, his assistant and "right hand" Tyler, and the energetic and vibrant Vicki Enger.
Recognized Excellence - Jean , Greg and Greg2 were all great but I think jean went above and beyond
Additional Comments - Second project and it was great just like the first. That’s why I came back. Job very well done.
Great company and quality service.
Expertise - Cory is the best. We cannot recommend him enough.
Schedule - Our remodel took place over the Christmas and New Year holiday yet most of the subcontractors completed their jobs on time and expertly.
Sales Knowledge - Ammon is fabulous.
Design Knowledge - LOVE Sierra. She knows design and works very well with clients. She has great ideas but is also open to suggestions.
PM Professionalism - Again, LOVE Cory. He goes out of his way to ensure that the subs do their jobs properly and is kind to a fault.
I have already recommended Mountainwood Homes to a friend and their project also come out great.
Schedule - We were in our home before Christmas just as promised.
Budget - I added to the budget because of the choices I made. Budget choices were available at all times.
Design Knowledge - Heather was easy to work with and her recommendations were very helpful.
PM Professionalism - He is a thoughtful and helpful manager.
Overall Experience - Our project will continue when we remodel other areas in our home we will call them again.
Favorite Part Of Process - The finish line was the best part because living on our second floor using a bedroom/kitchen was not fun.
Areas Of Satisfaction - Our main floor is comfortable and pretty and I wouldn’t change a thing.
Recognized Excellence - Great work done by everyone we encountered. Two thumbs up for the guys who went under the house in the crawl space.
Additional Comments - Dave’s team was persistent and hardworking.
Favorite Part Of Process - The end result
Areas Of Satisfaction - Going above and beyond. Helping with the extras.
Recognized Excellence - Chad W. Always on top of it, provided good communication, follow through and easy to work with. His team is amazing, especially, Dustin, Craig, Daniel and Brian. All are willing to do the extras and keep clients happy.
Additional Comments - Great experience. Love our new spaces.
Favorite Part Of Process - On time, on budget, did what they said when they said it.
Areas Of Satisfaction - Electricians were firsts rate as were the floor guys and the painters.
Excellent quality. Excellent service. Excellent experience.
I highly recommend them to anyone.
Craftsmenship is excellant. Professionalism grade A+. Very expensive for what our project ultimately required.
This was our second project with Mountainwood. Throughout the entire process we were very impressed with their attention to detail and the communications we had with them.
Expertise - Their expertise is fantastic. A joy to work with.
Schedule - The only setbacks were ones that we caused by making changes. Even when the schedule had to be adjusted they were very good in communicated with us as to the reason.
Budget - Right on budget.
Problem Resolution - Really didn't have any, or at least that's the way it felt. They were always up on the project and addressed any issues with an effective plan.
Sales Knowledge - Ivan is great to work with. This is our second time working with him and when we have another project he will be the one that we call.
Design Solved Needs - Jean was great to work with. She presented ideas to start the process then refined the plan to meet our needs.
Design Knowledge - Again, Jean knows what the current trends are and listens to the customers ideas and desires to make the design a success.
PM Professionalism - David was great to work with. No surprises along the way. Excellent with communicating with the clients.
Clean & Safe - Exceptional job at keeping the home usable.
Trade Partners - Very good and knowledgable.
Trust - I will not call anyone else.
Value Received - Very well priced and honest with their costs.
Overall Experience - Amazing people. From the office, sales, design, and project management; just amazing.
Favorite Part Of Process - Seeing the ideas come to life as the project progresses.
Areas Of Satisfaction - This was our second project with Mountainwood, so the bar was set pretty high. The entire project met our expectations, but the people have always exceeded out expectations.
Areas For Improvement - None
Recognized Excellence - I have really enjoyed working with Ivan. His dedication to building solid relationships with Mountainwood clients is excellent. An example of this is when we met to discuss the second project we were talking about the kitchen remodel that Mountainwood had just completed a couple of months prior. I mentioned to Ivan that I was going to call the office and ask for someone to come out and make a couple of adjustments. Instead of just passing it on to some one else, he looked at what needs to be done and took care of the issues right there. I've heard that it is Mountainwood's goal to build relationships for life with their clients. I can tell you that they have one here.
Additional Comments - I feel so lucky to have found Mountainwood and had them take on our projects.
Areas Of Satisfaction - The fact they were so attentive and finished the project on time.
Recognized Excellence - Cory R. and Ivan
Invite Back - This is the 2nd remodel they have done for me. One at my moms house, one at my house. In both cases their remodel helped the ultimate sales price of each home.
Areas Of Satisfaction - Everyone I worked with at Mountainwood was helpful, courteous and professional. I would like praise Ivan France for his understanding of the needs of the home, to find the right balance for my home. Not overdone but focused on the key items, included the very small ones.
Areas For Improvement - N/A
Recognized Excellence - Ivan France, Jean Johnson, Cory Richardson
Additional Comments - Thank you!!!!
Schedule - Original start date was pushed one month to order materials, otherwise schedules were well communicated and adhered to.
Problem Resolution - They always listened to our concerns and worked hard to get things done right.
Sales Knowledge - Ivan listened to our ideas and presented several quality options to best achieve our goal.
Design Solved Needs - Our kitchen layout now has a much better flow and use of space.
Design Knowledge - Sierra always did her homework and was prepared to answer all of our questions. She was very honest and helpful with advising us on material selections that were the best fit for our project.
PM Professionalism - Greg was easily accessible and quick to respond to any questions that came up during the project.
Clean & Safe - The crew did an excellent job keeping the site clean and organized.
Overall Experience - We are very pleased with the result.
Areas Of Satisfaction - They took the time to get the job done right.
Recognized Excellence - Ivan, Sierra and Greg were great to work with. They have been honest, professional and we look forward to working with them in the future. I think Eddy was here the most, he is a great Craftsman and we appreciate his workmanship, attention to detail and professionalism.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mountainwood Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys