Mountainwood Homes

Very happy with the quality of work and customer service that Mountainwood provided

Favorite Part Of Process

The overall feeling of trust and confidence that the MW team would simply "get it done right".

Areas Of Satisfaction

Extremely happy (as usual) with the follow-up on issues that came up during the project.

Favorite Part Of Process

Tino and Jose were very conscious and respectful of protecting our property, and David was attentive to checking the progress daily, as well as, keeping us informed of what was going on.

Areas Of Satisfaction

We were very please with the quality of work performed by Mountainwood Homes.

Areas For Improvement

None

Recognized Excellence

Tino and Jose were professional in the work they performed.

Additional Comments

The whole experience was very positive and I would highly recommend Mountainwood Homes.

Recognized Excellence

Adam did a great job staying on schedule and meeting project deliverables

Favorite Part Of Process

Access to Buildertrend and the quick communication if I had questions. Communication in general was great

Areas Of Satisfaction

Very professional yet friendly, notified neighbors of construction and gave a number to call if issues , great communication, on time. In general very pleased !!

Recognized Excellence

Greg, Jean , David and josceyln were all fantastic !!!

Additional Comments

You made the process very easy!!!

Invite Back

We already have. :)

Favorite Part Of Process

The communication. David was great and very quick to reply to texts and always available to explain what was happening and when. That was very helpful and very appreciated.

Areas Of Satisfaction

The end result was even more amazing then we imagined. The tile worker did a beautiful job in the shower. It is stunning.

Recognized Excellence

David, Sierra and Ivan were all professional, accessible, friendly and helpful.

Additional Comments

Overall we had a very positive experience. They did a beautiful job and we look forward to working with them on future projects.

Favorite Part Of Process

The daily log with pictures.

Areas Of Satisfaction

Greg Spangler was awesome! He was a fantastic project manager. He was responsive, professional, knowledgeable, and a nice guy too.

Favorite Part Of Process

design

Areas Of Satisfaction

scheduling

Favorite Part Of Process

We really enjoyed the hands off feeling after the design process was complete. It felt like we handed over control of our home to MWH and felt like they had it all under control. It was such a great feeling to know that you didn't have to carry the burden of the project on our shoulders. We also really enjoyed seeing a busy upcoming week in BuilderTrend and then walking onto the job site and seeing numerous trades working simultaneously.

Areas Of Satisfaction

The strict attention to the schedule was extremely appreciated and exceeded our expectations. David B. was always keeping us informed and very attentive to our questions and concerns.

Recognized Excellence

Everyone! I think it was a team effort and MWH had an excellent and very competent team. It felt like the team was always firing on all cylinders as opposed to our fear that the right hand doesn't know what the left is doing.

5 out of 5 stars.

Favorite Part Of Process

Having a daily schedule and finishing on schedule.

Areas Of Satisfaction

Attention to detail.

Areas For Improvement

A more costly remodel than we had hoped for and would have appreciated more cost-saving suggestions at the outset. To their credit, they did stay within the agreed-upon budget, with the only major unexpected ad-on being the bill for asbestos abatement.

Recognized Excellence

Chad is an exceptional project manager- by far the best we have ever worked with. We very much enjoyed communicating with Craig, who was on site nearly every day and did much of the actual work. He is a solid professional whose experience was quite evident.

Additional Comments

Over the last 45 years since I bought my first house, I had learned to distrust all four of the previous remodelers I had worked with. My faith has been restored. I am a solid fan of Mountainwood Homes and highly recommend them, (and I'm not being compensated to say so).

Favorite Part Of Process

Collaboration with the Mountainwood team

Areas Of Satisfaction

Fireplace, schedule, responsiveness

Recognized Excellence

Chat for keeping things totally on track and dealing patiently with our requests and Jean for outstanding design (fireplace, colors, tiles, wood,...)

Areas Of Satisfaction

all of them

Recognized Excellence

greg spangleer

Additional Comments

We loved them, and

They did an excellent job and were so good to explain everything - what they were doing and why it needed to be done.

Invite Back

I am going to get them back to doing something in the basement.

Favorite Part Of Process

The design plan was really perfect.

Areas Of Satisfaction

They met/exceeded my expectations with the bathroom remodel. They made it so much more functional with the built-ins and the flooring is exceptional.

Recognized Excellence

I would like to recognize David and Sierra. They were all good.

Additional Comments

I would definitely use them again and am planning on doing so I am so happy I met them at a home show a couple of years ago. Had I not gone to that show, I would not have know about them.

Favorite Part Of Process

The finished result.

Areas Of Satisfaction

Love the design and completed railing project.

Recognized Excellence

Adam did a great job communicating.

The quality of the work was good and finished on time.

Favorite Part Of Process

Picking the tile and fixtures was fun.

Areas Of Satisfaction

I love the way the bathrooms look, my new closet doors and the kitchen counters and back splash.

Recognized Excellence

Like I said David was very good. He always responded to my calls and texts sooner than I expected.

Schedule

They were a week later than the original estimated date but that was largely due to change orders we introduced.

Favorite Part Of Process

I really enjoyed a lot of parts. The design phase was super fun as was helping with the demo. I really enjoyed the day to day decisions and discussion about what was to come next as well.

Areas Of Satisfaction

The people. Chad, Jean, Lee... all exceptional. We looked forward to our interactions with each. The guys from the crew were amazing too (Craig, Ricardo, Dustin).

Recognized Excellence

Chad, Lee, and Jean all went above and beyond to make us happy and to make sure we were getting what we wanted. They were patient with me asking a million questions and insisting on multiple rounds of revisions.

We have recommended Mountainwood to anyone who have asked about our remodel experience.

Expertise

We have been very happy with the Mountainwood team in all elements regarding our current remodel.

Budget

Even though we went considerably above budget, Mountainwoods process is set up so that the customer has a reasonably good idea of the cost parameters presented in the project. We did encounter a few surprises during the remodel cost wise, but many of the over budget items were at our request in change orders to get what we wanted for the best outcome for our remodel. We did ask for additional cost breakdowns so that we could better understand where the dollars were spent and where the over budget items effected the bottom line of the project.

Problem Resolution

Mountainwood in our experience has always been very good with problem resolution.

Sales Knowledge

This has always been a strong point in the Mountainwood relationship. There is always been a very clear understanding and extra time taken from our salesperson in defining elements of the remodel. This a foundation element that sets the stage for a good project.

Design Solved Needs

Moutainwoods design process is well set up and helps us (the customer) focus on the projects needs for the outcome to be successful.

Design Knowledge

With the multiple choices one needs to make in complex remodels, we have found this to be an important element in making any project work smoothly. So we are always happy to have project ideas evaluated and reviewed. We appreciate the extra time and effort put into the project design. So thank you Heather and (newbie) Shelly for your work in making a great outcome.

PM Professionalism

Our project manager has always been outstanding. He has been a good addition to Mountainwoods team so we were very happy to have him on the project. He listens, works well with people and can take kindly criticism ( ok off beat attempts of humor from Moutainwoods best customer) even under very stressing project moments.

Trade Partners

A Strong element is Mountainwood Homes is their selection of trade partners. This has been an area that brings us back to Moutainwood as we have confidence in their selection of trade partners I suggest that Mountainwood's Senior leadership have regular meetings with their trade partners to make sure that there are clear understandings and expectations to maintain good working relationships with their trade partners,

Trust

Another strong point for Mountainwoods customer relations. With their excellent warranty program we feel confident that any issues we have with any elements of our project will be taken care of with no hassles.

Value Received

Mountainwood may not be the cheapest on the block, the extra time that they take with each project, the attention to detail, and total willingness to satisfy the customer is one o the reasons we come back to Mountainwood.

Overall Experience

Although we are not finished with our three phase project, Motuntainwood continues to meet the high expectations we have of them that they set with our very first project several years ago.

Invite Back

Yes

Favorite Part Of Process

The Mountainwood people that make the project go …. from top to bottom

Areas Of Satisfaction

The Mountainwood process …. the end result … the prep and cleanup and Mountainwoods warranty program. The repeat customer discount.

Recognized Excellence

Ivan, Chad, Heather and Shelly, Cindy, Jocelyn, Wade, the Mountainwood crews Craig who did a lot of the detail work and trade partners who we have had good working response.... Serge from Stan's group … Emilio and Louis …

Additional Comments

The outcome was excellent … we have a few very small warranty items that need to be done …. now ready for phases 2 and 3 …

Problem Resolution

I would give the company a six if I were allowed.

Design Knowledge

Jean was an absolute all star during the process. Initially I did not want to meet with a design team but now I'm amazed at the finish project. They walked thru every possible selection and she stayed in budget and researched my family and needs that were all implemented into the design.

PM Professionalism

My family is convinced he is Chip Gaines. He is a constant professional and his attention to detail was outstanding. He resolved any scheduling problems that propped up. I would highly recommend Greg as a project manager to anyone and you will not be disappointed with the end result.

Trade Partners

Phil who owns a framing company encountered one issue after another that he was able to resolve and keep on schedule. He treated our family and site with respect. We were sad to see his team leave. Every worker worker treated my family with respect and courtesy.

Trust

They are still coming back and making touch ups and do not complain and respond very quickly and are very committed.

Invite Back

I would hire and wait if I had to for Greg to build my second home. They came in on budget and on time and I would trust them again.

Favorite Part Of Process

The look on my wife's face when she walked in for the first time and saw her dream home for the first time.

Areas Of Satisfaction

They exceed in every category we have discussed, there is not any criticism that I have.

Recognized Excellence

I would like to recognize Greg, Phil, Gene and Eddy for if it was not for all of their efforts I would not have received my dream home.

Additional Comments

I can't thank all the workers enough for making this house possible for my family.

Schedule

Major things were finished exactly on time, a few follow ups were complete the week after the completion date. I really appreciate the effort to scramble and replace the lemon of a dishwasher just in time for me to host Thanksgiving!

Value Received

Overall the job is really high quality and was so well managed, I'm very happy with it. As I gut check the total cost with friends who have done similar projects, it does feel a bit high - but then again I do believe I got what I paid for and the efficiency and quality of the work is hard to put a monetary value behind!

Favorite Part Of Process

Material selection, of course!

Areas Of Satisfaction

Everyone's friendliness, courtesy in my home, and responsiveness to my needs!

Recognized Excellence

Everyone was fantastic!

Areas Of Satisfaction

We are very happy with the result of the masterbath. Thank you!

Expertise

Everyone who worked on my project demonstrated high levels of expertise. The quality of work was excellent and I’m 100% satisfied with the outcome!

Problem Resolution

Mountainwood Homes demonstrated creativity and flexibility with problem resolution, and they earned five stars for their positive communication, willingness to accommodate my needs, and sense of humor.

Design Knowledge

Five stars for sourcing the elusive heat-resistant paint for the master fireplace surround - it looks great!

PM Professionalism

Greg was terrific to work with! He answered my calls promptly and kept me updated on the project schedule by phone or text. He was very accommodating with helping me get the house in order for guests while we were waiting for the tile, and he resolved my concern about the change order charge for the gas line fairly and promptly.

Trade Partners

All of the trade partners were terrific. Please share with the tiler, Sergei (spelling?), that his work was outstanding. He was meticulous, a perfectionist, which was important with the tile choices I made. I appreciated the care he took as well as the pride he demonstrated in his craft.

Favorite Part Of Process

Meeting all of the Mountainwood employees and trade partners. Without exception, all were nice, fun people and all cared about their work. I also enjoyed watching the project unfold, and of course, loved the final outcome.

Areas Of Satisfaction

Quality of work, dedication to customer satisfaction

Recognized Excellence

I can’t pick any one person. Everyone I encountered was clearly dedicated to providing a good customer experience. Mountainwood Homes has a terrific team!

Remodel's can come with a lot of worry. I never worried with Mountainwood Homes. Super professional and easy to work with!

Overall Experience

Mountainwood's customer service is what sets them apart from everyone else we've worked with in the past.

Invite Back

100% In fact were saving up now for our next project!

Favorite Part Of Process

The people, our designer Shelly and project mgr David were always only a text away. And so great about changes and schedules.

Areas Of Satisfaction

They were on time! And they had an unexpected gorgeous fix for our backsplash problem. It's so pretty, it's become one of our favorite things about the new bathroom. And it was a solution to a problem!

Recognized Excellence

Tino and Jose! We loved everyone but these two were at our house almost every day and they were always delightful. For people that are in your home every day that's huge!

Additional Comments

Choosing a contractor is a big decision. Choosing Mountainwood Homes was the start of a great remodel and relationship. We will use them again for our next project. No question!

Would not recommend to engineers or people with diverse outlook! Yes for typical, mainstream tastes.

PM Professionalism

David rocks. I would recommend him to anyone!! Excellent listening and managing, and executed the project flawlessly to the schedule. This phase of the project was a pleasure.

Recognized Excellence

I would like to recognize Chad for his exceptional service.

Design Knowledge

She the best. I love what she pick out.

PM Professionalism

David was fantastic. Wonderful to work with.

Value Received

I love my new room

Recognized Excellence

special call outs..David was great to work with, knowledgeable, reliable, spent time to explain the process and timeline. , Gaspar is a fantastic craftsman and problem solver, Dustin and Ricky are professional and skilled --and great company ;}