Very professional team to work with. Craig, my project manager was the best at execution and notifications of any changes or issues that came up. We can't forget our designer, Sierra. She saved us weeks by asking questions before we went to pick products.

Client's Why

Client's Why - When they came out to look over the project there was no hard sell to sign up today. They were flexible with idea changes to fit our budget.

Before Remodel

Before Remodel - very dated and worn

After Remodel

After Remodel - It's like a new house!!!

Budget

Budget - Hhad a few change orders. But the original bid was spot on!

Problem Resolution

Problem Resolution - This is where they shine. Anytime we had an issue we discussed them professionally and without attitude. Ammon was a great communicator.

Sales Knowledge

Sales Knowledge - Again, Ammon is a master in communication.

Design Knowledge

Design Knowledge - We've done many remodels without designers. After working with Sierra I will never do it again. She made my wife very happy, and that made me very happy!

PM Professionalism

PM Professionalism - Craig was great to work with. Always easy to get ahold of and discuss ongoing stages of the project.

Trust

Trust - They did!!

Value Received

Value Received - It was expensive but worth it!!

Overall Experience

Overall Experience - Best contractor team I have ever worked with. I have worked with the mechanical trades for many years and never have we experienced a smoother execution.

Before Remodel

Before Remodel - Dated, 1990’s kitchen and bath

After Remodel

After Remodel - Updated kitchen, master bath and relocated a half bath to use the space more efficiently

Budget

Budget - Yes, anything we added we wanted.

Design Solved Needs

Design Solved Needs - For the most part we are very happy with the new design. Ivan was great!

Areas Of Satisfaction

Areas Of Satisfaction - We are happy with the design of the new layout and overall look of the end product.

MWH was great at the start but employs subs that do sub par work and then when called out on it takes weeks if not months to resolve. Not to mention they are not getting any preferred pricing or scheduling with their subs. They are great at sales and smooth talking. I am sad that we wasted so much time and money by using them.

Client's Why

Client's Why - Positive experience with a previous remodel. Mountainwood Homes did some things well around design, material selection, and budgeting. However, the quality of the work wasn't great, and the burden of finding the mistakes seemed to fall entirely on us as the customer. We had to point out a lot of obvious issues throughout the entire project, and in some cases we had to point them out several times.

Client's Why

Client's Why - We have worked with them before and they always do a great job. Knowledgeable, reputable, easy to work with…top notch!

Before Remodel

Before Remodel - Needed an update!

After Remodel

After Remodel - I love my new bathroom and barn door.

Problem Resolution

Problem Resolution - We had a problem with the glass in the bar door. It was replaced without any problems.

Favorite Part Of Process

Favorite Part Of Process - Design

Areas Of Satisfaction

Areas Of Satisfaction - All areas

Areas For Improvement

Areas For Improvement - None

Recognized Excellence

Recognized Excellence - Robert, Heather, Greg, Andrew, Eddie

They are professional and did everything so good that I would definitely recommend them. They clean the area each day and worked very professionally.

Client's Why

Client's Why - We decided to hire Mountainwood Homes after seeing them at a Home Show. They came out, gave us a quote, and explained everything they were going to do. We liked the way they explained everything, so that is the point we decided to go with them.

Before Remodel

Before Remodel - We remodeled all of our bathrooms. My house was constructed in the 80's, and we always wanted to get the remodel done.

After Remodel

After Remodel - Our home life has changed greatly since completing the project.

Favorite Part Of Process

Favorite Part Of Process - Everything was good. Even though we worked from home, we never felt like we were disturbed. Things went very smoothly. We never felt like we had to manage our things in a separate way or anything like that. Greg used to come every day and update us with what was happening, and we were made aware of the schedule and things ahead of time. The website is really good; I used to look at it every day to know what was going to happen the next day. They followed the schedule 100%, but they would finish way ahead. They are very professional, good, and we had a very pleasant experience.

Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded my expectations in all areas.

Recognized Excellence

Recognized Excellence - I would like to recognize Eddie, Greg Spangler, Darby Sargent, and Ammon Hardy for their exceptional service. The gentleman that did the tile work and was really good; I think his name was Roman.

Additional Comments

Additional Comments - Everything went smoothly. If any other work comes up, I wouldn't look anywhere else; I would use Mountainwood Homes.

Client's Why

Client's Why - Greg was very friendly during our initial meeting and it seemed we could do our project in our budget.

After Remodel

After Remodel - The kitchen is so much better, relocated to an area with new windows that bring in lots of light. We also have a dedicated laundry room and a bathroom with a shower and a sweet little nook for our TV den. The use of space is vastly improved!

Problem Resolution

Problem Resolution - The problems that came up early in construction were ultimately addressed and resolved.

Design Solved Needs

Design Solved Needs - Sarah and Ivan were wonderful in coming up with several designs for us to choose from, and then adjusting our selected design.

Design Knowledge

Design Knowledge - Sarah was amazing!

Favorite Part Of Process

Favorite Part Of Process - The design process, and completion!

Areas Of Satisfaction

Areas Of Satisfaction - Design, the final outcome, and the warranty period. I also really appreciated having BuilderTrend as a central platform for the project.

Recognized Excellence

Recognized Excellence - Sarah Peek!

I would absolutely recommend Mountainwood without hesitation to anyone remodeling their home. They developed a comprehensive plan that put our needs into action and completed it on time and on budget
.

Client's Why

Client's Why - We needed to remodel after having some mold remediated by Oregon Restoration. After.considering our options, Mountainwood listened to our wants, concerns and presented a comprehensive realistic renovation plan within our budget.

Before Remodel

Before Remodel - Our home before the remodel was dated, dark with limited functionality.The kitchen had limited storage space and an old stove. Our living room has been taken down to studs for mold remediation

After Remodel

After Remodel - Wow! We actually enjoy being in our home. It's a bright, incredibly functional home that we love being in now.

Schedule

Schedule - In spite of challenges during the project, Dustin was able to complete our remodel within the schedule timeline set at the onset.

Design Knowledge

Design Knowledge - Darby was amazing ! My wife and I couldn't have done this remodel without her. She was incredible in helping us narrow design choices. Her vision in design was key to our success.

PM Professionalism

PM Professionalism - Dustin was great! He kept us informed and addressed our concerns when we were unsure of the next steps in the remodel. He also made sure to let us know about changes in the schedule and times we needed to be out of our home.

Invite Back

Invite Back - I would absolutely hire them for another project at our home.

Favorite Part Of Process

Favorite Part Of Process - Our favorite part was seeing how mountainwood could transform our home into a concrete actionable plan with their design vision after seeing and speaking with us. We had the most fun with selecting our choices with Darby.

Areas For Improvement

Areas For Improvement - During our project completing the electrical work seemed to be a problem. We were fortunate that Dustin was able to work around the electrician manpower shortage and still get things done on time. It was a bit frustrating to get out appliances installed in the house without the necessary electrical to operate them .

Recognized Excellence

Recognized Excellence - A special thanks to Darby for guiding us through the design selections, answering my endless questions. We couldn't have done it without you! Dustin: Thank you for taking such good care of our home, keeping things on schedule and indulging our crazy golden retriever Beau.

Client's Why

Client's Why - We discovered that MountainWood Home offers more than what a general contractor can. This company takes a comprehensive approach. They have design, electrical, construction, painting, woodwork, building oversight, and more. MountainWood Homes is different from other contractors that we’ve worked with. Though we loved our past contractor, he retired, so finding MountainWood Home was a great find for us.

Before Remodel

Before Remodel - Our very old bathroom badly needed an update.

After Remodel

After Remodel - We love the updated bathroom! Too bad it’s upstairs and we can’t show it off to company.

Expertise

Expertise - Loved working with everyone at MoutainHome.

Schedule

Schedule - Any time that the schedule slipped, it was totally understandable.

Design Knowledge

Design Knowledge - We loved working with Vicki. She did great job working with us to come up with a great final design.

PM Professionalism

PM Professionalism - Linda kept the project moving along! She was good at communicating with us throughout the entire process.

Favorite Part Of Process

Favorite Part Of Process - Working with Vicki to finalize our design plans.

Areas Of Satisfaction

Areas Of Satisfaction - Loved the software that kept us abreast of what was happening throughout and also made it possible to make payments no matter where we were, such as out of town.

Recognized Excellence

Recognized Excellence - Both Vicki and Linda

Additional Comments

Additional Comments - Thank you for an excellent job!

Client's Why

Client's Why - We felt comfortable that they knew exactly how we needed this project to be done, and why. They seemed pretty reasonable at the time with the pricing.

Before Remodel

Before Remodel - It was in pretty bad shape structurally. We needed the work to be done.

After Remodel

After Remodel - It has changed drastically. I feel a lot safer and everything feels more solid and confined. We don't feel a draft coming in.

Favorite Part Of Process

Favorite Part Of Process - My favorite part was definitely the selections with the designer, Sarah Peek. She did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations with the timeline, with how drastic this project was. Even with the flooring mishap. I think it would have been done faster without the flooring mishap. They were pretty clear with the process from start to finish. We have never done a remodel before, so that was nice.

Recognized Excellence

Recognized Excellence - I would like to recognize Alan and Sarah. We talked with them the most and they did a great job.

We have already recommended Mountainwood Homes to several friends, and one has engaged them for a bid. We will continue to recommend Mountainwood because the staff we worked with listen and communicate well, the quality of the construction is excellent, the design process (which we had very little of in our kitchen "re-do") is fun and engaging, and the use of Buildertrend for calendar details and updates worked well. The payment system is easy to use, and the billing process throughout the life of the project made it easy to anticipate when a payment was coming due. The staff problem-solved on the go and everything looks beautiful - you would never know there were a few issues hiding in the walls!

Client's Why

Client's Why - Price point - we received bids from 2 design/build firms and Mountainwood was slightly lower in cost.

Before Remodel

Before Remodel - Kitchen re-do: the kitchen was hard to keep clean (tile and grout) and tidy - there was not enough storage space to put things away easily.

Expertise

Expertise - Linda was an excellent project manager. Scheduling might be even better if all contractors worked for Mountainwood, although there could still be scheduling snafus if unforseen issues arose that messed up scheduling.

Problem Resolution

Problem Resolution - Linda was AWESOME on this topic! as was Aamon and Angela. Thank you!!

Sales Knowledge

Sales Knowledge - Aamon and especially Angela were excellent and very helpful

Design Solved Needs

Design Solved Needs - Absolutely - as mentioned earlier, the replacement of the lower cabinets with drawers has made an amazing difference for us.

Design Knowledge

Design Knowledge - Angela was. very patient, kind, respectful, knowledgable, and observant. There were things she identified that never crossed my mind. She also listens and communicates well, and remembers details.

PM Professionalism

PM Professionalism - and helpful, patient, kind, and a jack of all trades - she knows her stuff! Most importantly - she listens ad communicates well and in a timely manner, something that is very important to us. And she remembers details! Thank you Linda!

Clean & Safe

Clean & Safe - We were most concerned about our indoor-only cats, but Linda communicated the issue to the contractors and they were careful not to let the cats out.

Trust

Trust - This came mostly through Linda, and she was impressive, remembering everything we talked about (especially given that she was managing other projects).

Overall Experience

Overall Experience - Same as above, we don't have any other projects to compare with. But all in all we were treated veery well by all Mountainwood staff and by the contractors as well.

Favorite Part Of Process

Favorite Part Of Process - The beginning when we discussed design and materials. I've been thinking about the project for at least 5 years and when we started it was hard to believe we were finally doing it!

Areas Of Satisfaction

Areas Of Satisfaction - We really didn't have any expectations, but the one area where we were impressed is when we had an issue with one of the counter tops, Linda didn't argue with us, she took action to have it replaced

Recognized Excellence

Recognized Excellence - Angela and Linda were outstanding!

Additional Comments

Additional Comments - Mountainwood Homes is easy to work with and all of their project staff listen and communicate really well. We are very happy with our new kitchen and happy with our decision to use Mountainwood Homes as our design/build firm.

Client's Why

Client's Why - Referral from Tim Vanderberg, had a good experience with Ivan and Sierra.

Before Remodel

Before Remodel - fully remodeled 1970's split level

After Remodel

After Remodel - We love the end result. It turned into exactly what we were hoping for.

Expertise

Expertise - Alan and Aleksey were great to work with and super friendly and accommodating to our family as we lived in the home during the project.

Design Solved Needs

Design Solved Needs - Its an absolutely amazing end result and we are beyond thrilled.

Design Knowledge

Design Knowledge - Absolutely amazing. would give more stars if possible. We wouldn't have hired mountainwood without Sierra and Sarah was just starting but super helpful too. Ivan and Sierra turned out house into a forever home.

PM Professionalism

PM Professionalism - Absolutely LOVE Alan. The guy is a stud. Gave amazing recommendations along the way for things we should think about and add to the scope that made tons of sense and we;re so grateful we did. He wouldn't let anything go that wasn't perfect to a high standard that he would accept. we had LOTS of challenges on our project and he was gracious in explaining and keeping us updated immediately even if it was bad news or broker waterlines, or dealing with the MOB (PGE). If we ever use Mt wood again we'd really

Favorite Part Of Process

Favorite Part Of Process - That its done! (almost)

Areas Of Satisfaction

Areas Of Satisfaction - Alan did a great job of communication and keeping me updated and responding to my requests and questions. Sierra did an outstanding job of understanding our style desires and helping make the selection process enjoyable and efficient.

Recognized Excellence

Recognized Excellence - Alan, Aleksey and Sierra

Additional Comments

Additional Comments - We truly love the end result and look forward to the couple of warranty and final hit list items to get finished up in the spring when the weather turns.

Client's Why

Client's Why - Their communication and process in the beginning was fabulous and clear, you could tell they were a great company from the start.

Before Remodel

Before Remodel - We had an original 1959 home that had never been remodeled.

After Remodel

After Remodel - It's so wonderful, we always loved the home and now it's functional, cozy and modern!

Favorite Part Of Process

Favorite Part Of Process - Everything honestly! From design to construction, seeing the process daily was awesome!

Areas Of Satisfaction

Areas Of Satisfaction - Exceed ALL!

Areas For Improvement

Areas For Improvement - None.

Recognized Excellence

Recognized Excellence - Sierra, Ammon, Craig, Brian, Justin, Office gals, everyone! Such a great team, I already miss them!

Additional Comments

Additional Comments - Can't wait to work with you again!

Client's Why

Client's Why - Initial consultation showed that the Mountainwood team were good listeners, honest, enjoyed what they were doing and were very focused on providing the highest level of service to their clients.

Before Remodel

Before Remodel - Our primary bathroom needed updating and was not meeting our needs fully.

After Remodel

After Remodel - Our primary bathroom is so much more functional and attractive with beautiful finishes. The Mountainwood team was highly focused on creating an excellent design and executed well on the design during the construction phase.

Problem Resolution

Problem Resolution - The design and construction team were highly responsive throughout the process

Design Knowledge

Design Knowledge - Angela was excellent in listening to us, generating creative ideas and very enjoyable to work with. Angela was very detailed oriented and it was easy to communicate with her.

PM Professionalism

PM Professionalism - David was excellent to work with and very responsive to anything expected or unexpected that came up during the project. David was very on top of the project.

Value Received

Value Received - This isn't specific to Mountainwood. Prices for construction have gone up over the last several years so the project budget was above our initial expectation.

Favorite Part Of Process

Favorite Part Of Process - Both the design and the construction.

Recognized Excellence

Recognized Excellence - Ammon, Angela and David were all excellent. We would want them as our team on any future projects.

Client's Why

Client's Why - They had a Showroom, CAD and BuilderTrend App

Before Remodel

Before Remodel - Dark kitchen cabinets and floor

After Remodel

After Remodel - So much lighter and brighter!

Problem Resolution

Problem Resolution - We had a couple cabinet issues but they were resolved.

Favorite Part Of Process

Favorite Part Of Process - Going with Darby to make our selections

Areas Of Satisfaction

Areas Of Satisfaction - We are overall very happy with our remodel!

finding a contractor that offers more than demo and rebuild is important. MH brings so much more with design and materials selections. and trust that the project will really be worth the time and expense.

Client's Why

Client's Why - we have had two home projects done by MH and they are both high quality and on time.

Favorite Part Of Process

Favorite Part Of Process - just seeing the whole transformation is worth it

Additional Comments

Additional Comments - it is worth investing in your home and it is important who you trust to make it happen. thank you MH.

Client's Why

Client's Why - Full solution remodel, strong history in the industry, good vision

Before Remodel

Before Remodel - Dated and needing of functional improvements

After Remodel

After Remodel - Beautiful and functional

Favorite Part Of Process

Favorite Part Of Process - Design

Areas Of Satisfaction

Areas Of Satisfaction - Build quality, on schedule, on budget

Recognized Excellence

Recognized Excellence - Darby! Her design expertise and guidance made all the difference with this renovation

Client's Why

Client's Why - We were impressed by the employees at our initial meetings.

Before Remodel

Before Remodel - The bathrooms were very poorly done and deteriorating.

After Remodel

After Remodel - The bathrooms are beautiful and much more functional. We are no longer embarrassed to have guests use the bathrooms!

Trade Partners

Trade Partners - Almost all of the trades were FANTASTIC. The painters could be more thorough.

Invite Back

Invite Back - Absolutely - plan to!

Favorite Part Of Process

Favorite Part Of Process - Watching the transformation - it was exciting.

Areas Of Satisfaction

Areas Of Satisfaction - I was particularly impressed with the friendliness and capability of the Mountainwood staff and trades. Good people all around.

Areas For Improvement

Areas For Improvement - I wouldn’t say they fell short of my expectations, necessarily, but the painters could have been better.

Recognized Excellence

Recognized Excellence - Everyone we worked with was excellent. Cory, Sarah, Ammon, Tino and Jose!

Additional Comments

Additional Comments - Working with a contractor that you and your friends and family have no previous experience with is daunting. Mountainwood did a fantastic job and was easy to work with. We are very pleased and plan to work with Mountainwood again!

Yes we would recommend. Would make it clear about communication and planning inspections.

Client's Why

Client's Why - Reputation and neighbors recommendation

Before Remodel

Before Remodel - Just out of date, mid 80’s construction and several functions were no longer working

After Remodel

After Remodel - Areas of the house are more functional and most functions up to date and improved

Expertise

Expertise - Excellent work, they need to pay attention to details. Details are the difference between very nice and excellent

Schedule

Schedule - Yes

Budget

Budget - Preplanning would reduce the number of changes. We accept changes because of our change of mind but not ones that should be recognized up front by inspection.

Problem Resolution

Problem Resolution - Need to be very persistent.

Sales Knowledge

Sales Knowledge - Excellent

Design Solved Needs

Design Solved Needs - Excellent

Design Knowledge

Design Knowledge - The best.

Trade Partners

Trade Partners - Most excellent

Trust

Trust - Yes

Value Received

Value Received - Excellent

Favorite Part Of Process

Favorite Part Of Process - Design and walk through

Areas Of Satisfaction

Areas Of Satisfaction - Materials used

Recognized Excellence

Recognized Excellence - Heather, Derek and Cory

Client's Why

Client's Why - Referred by a friend

Before Remodel

Before Remodel - Recently purchased this home which was 30 years old and in need of some upgrades.

After Remodel

After Remodel - The remodel was a bathroom. The improvement made the master bath more usable.

Favorite Part Of Process

Favorite Part Of Process - Working with Angela

Recognized Excellence

Recognized Excellence - Angela

Client's Why

Client's Why - I chose Mountainwood Homes as I asked for competitive bids, and they were one of the firms that met with me at the house. We ran through ideas based on what we wanted to do. They responded with a fair estimate of what it was going to be. From there, they brought out professionals to measure cabinets, appliances, lighting fixtures, and tile. They had a specific plan in mind to put it together using their in-house professionals. One was concentrated on the subcontractors, and we got to meet with them and achieve what we wanted. It was well organized and what we wanted.

Before Remodel

Before Remodel - Our home was nice, and we could have lived in it, but it was better, and we have brought it up-to-date. We made improvements.

After Remodel

After Remodel - It has been great. The kitchen is now how we wanted it rearranged. We have a wet bar that is fully contained, where we can make drinks and not use up the kitchen. It is more functional and comfortable for us.

Favorite Part Of Process

Favorite Part Of Process - Getting it done and getting my kitchen back was my favorite part of the process.

Areas Of Satisfaction

Areas Of Satisfaction - Everything met and exceeded my expectations. When they were here, they did additional work that was not involved in the kitchen remodel, such as lighting in additional rooms such as a bedroom or dining room, and they did it without hesitation. That was included in the kitchen remodel. I like the flexibility with which they could do side projects for me.

Recognized Excellence

Recognized Excellence - I would like to recognize Dustin for his exceptional service. Jeremiah was one of the electricians they brought out, and he was exceptionally good. Enrique was out here quite a bit and often, and he was very dependable. They did a good job.

Additional Comments

Additional Comments - We are considering having our master bathroom remodeled and are definitely thinking about getting Mountainwood Homes involved with that as well.

Client's Why

Client's Why - We previously did a job with them. They did a great job, so we hired them again.

Before Remodel

Before Remodel - Our home was dated before the remodel.

After Remodel

After Remodel - We are much happier with the end result. It is more comfortable and functional!

Favorite Part Of Process

Favorite Part Of Process - Craig Jackson was fantastic to work with. He had excellent communication, excellent professionalism, and cared about doing a quality job!

Areas Of Satisfaction

Areas Of Satisfaction - The design, design quality, and project management exceeded my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize Craig Jackson for his exceptional service.

Client's Why

Client's Why - Easy to work with - straight forward and transparent. Also, friendly.

Before Remodel

Before Remodel - We built a custom home adjacent to a small, older home which we initially thought we'd add on to.

After Remodel

After Remodel - We love our custom home.

Schedule

Schedule - Yes, in as much was in their control. We built in the covid era, but post lockdowns.

Design Solved Needs

Design Solved Needs - We did not remodel.

Design Knowledge

Design Knowledge - Darby was excellent to work with. We really appreciate her input and guidance.

PM Professionalism

PM Professionalism - We really enjoyed working with Alan. He was responsive, and easy to work and communicate with.

Favorite Part Of Process

Favorite Part Of Process - Picking out interior components (tile, cabinets, etc). My husband designed the home, so he enjoyed that.

Areas Of Satisfaction

Areas Of Satisfaction - It is a well-oiled machine. They took everything off our hands, which is what we were hoping for. Also, after our house was built, any warranty issues that arose were not ignored and quickly addressed, which was impressive and appreciated.

Areas For Improvement

Areas For Improvement - Most of the short comings were related to mildly suboptimal work by contractors. I don't think this is something Mountainwood can control, however, as it seems to be somewhat pervasive. Nonetheless, Mountainwood was responsive to our complaints and would ask the contractors to re-do or fix what we thought was deficient.

Recognized Excellence

Recognized Excellence - The team we worked with, Alan and Darby, were excellent.

I would highly recommend Mountainwood Homes to a friend, provided they could afford the service. It's wonderful to know all staff and trade partners are highly professional and competent.

Client's Why

Client's Why - This was our second project with Mountainwood Homes. They did a great job on the first project.

Before Remodel

Before Remodel - Kitchen needed updating.

After Remodel

After Remodel - Home life has not changed, but enjoying the refreshed kitchen and new appliances.

Design Knowledge

Design Knowledge - Angela is the best! She is a big reason why we wanted MH to assist with the kitchen remodel.

PM Professionalism

PM Professionalism - Craig kept track of everything and made sure installations were correct. Even though our project was relatively small and he had several big projects going, he never let us feel like we were less important customers.

Favorite Part Of Process

Favorite Part Of Process - Making selections with Angela's assistance.

Areas Of Satisfaction

Areas Of Satisfaction - Fixing the wonky trim on the windows.

Areas For Improvement

Areas For Improvement - Nothing

Recognized Excellence

Recognized Excellence - Angela, Craig, and Brian

Client's Why

Client's Why - Based on their reputation and a bad past experience with another company

Problem Resolution

Problem Resolution - Especially Alan - he was very helpful throughout!!

Design Knowledge

Design Knowledge - Angela was wonderful to work with!!

PM Professionalism

PM Professionalism - Alan was terrific and very helpful! Good communicator, too!

Favorite Part Of Process

Favorite Part Of Process - Seeing the end product.

Recognized Excellence

Recognized Excellence - Alan and Angela were both GREAT!

team is very responsive to clients and product quality is very high

Client's Why

Client's Why - good management team, good quality subs, responsive to clients

Before Remodel

Before Remodel - our home was nice but needed some updates to fit our current phase of life

After Remodel

After Remodel - our home now fits our lifestyle and we can't believe how well it turned out

Schedule

Schedule - covid transit and shipping delays caused some issues that i don't anticipate will be a problem in future projects

Problem Resolution

Problem Resolution - we were pleased with every issue resolution

PM Professionalism

PM Professionalism - this project's success is due primarily to Davids stewardship. He is a remarkable representative for Mountainwood.

Clean & Safe

Clean & Safe - We moved out for 9 months but the job continued for 6+ more months after we moved back in. Everyone who came in the house was respectful and solicitous of our home and took care to keep a clean and safe job site.

Trade Partners

Trade Partners - Great partners

Trust

Trust - High level of commitment to get the job completed to client standard

Value Received

Value Received - very happy with the finished product

Overall Experience

Overall Experience - job went quite long but worth it!

Favorite Part Of Process

Favorite Part Of Process - watching plans on paper become reality

Areas Of Satisfaction

Areas Of Satisfaction - project managers steady leadership and his excellent team made this project a success.

Areas For Improvement

Areas For Improvement - Had some problems with initial design. We had to get past the "this can't be done" phase to find solutions to some build/design ideas. We did so, and everything was accomplished.

Recognized Excellence

Recognized Excellence - David Bonfiglio and Gaspar

Additional Comments

Additional Comments - We were demanding but patient clients and Mountainwood met all of our high standards cheerfully in every phase of the project. Well done! Thank you!

They have a problem communicating among the various departments.

Client's Why

Client's Why - We were referred to them by others.

Before Remodel

Before Remodel - It was extremely dated.

After Remodel

After Remodel - We have an updated home.

Areas Of Satisfaction

Areas Of Satisfaction - The bathroom remodel met my expectations.

Recognized Excellence

Recognized Excellence - Alan was exceptional.

Mountainwood is a turnkey solution that is very productive and useful and brings much value to a renovation project.

Client's Why

Client's Why - For us, the reason was the value. We've hired a general contractor in the past during renovations. You end up doing more managing than you want. The contractor may or may not have subcontractors to use. During and after Covid, contractors were backed up, timelines were out, and materials were on hold. We didn't want to wait to build a home. That led to Google and Yelp searches. I called the main number and had a lovely conversation. We knew it would be a little more. You don't have to deal with the scheduling and the headache of subcontractors. There is so much detail in doing a house renovation. We picked them because of the initial contacts. We knew going into the design phase, if we didn't feel right about it, we could walk away. We decided to proceed and we certainly do not regret it at all. Working with them has been top-notch. You get the impression they're not just a couple of guys. You knew they had a good size staff without being ginormous. They still have the personal touch. They have several project managers, designers, and other people. They were able to work with us. They didn't have too much going on that would delay our project like other places. Once we got locked and loaded, the schedule just rolled. Our project never sat idle for a subcontractor that wasn't available. The best part was having them coordinate everything for us. We didn't live here at the time. We would come over from time to time and make decisions. We never had to come over and find out that someone didn't show. Our project manager, Eric would ask us questions, get our feedback, and move forward. The program manager was Ammon Hardy. He gave us the scope of the work. He came up with a solution that was a little bit more budget-friendly. They gave us options for things like floors and prices for different styles. The designer, Darby Sargent, helped us by understanding our likes, form, and function. She figured out how to design a space for us. Darby always offered encouragement, support, and knowledge. She really knows her job. At Mountainwood Homes you are getting an army of people used to working together to get things done. Once we were in contract, we worked with the designer at different shops, making decisions. She curated things with her vendors to reduce costs and coordinate for us. That's a big-time saver. She brought a ton of knowledge. There are people behind the scenes doing the purchasing and coordinating of all the things. In California, I was way more involved in the logistics because I thought I had to be. I had to coordinate deliveries and drop-offs. We didn't have to do any of that. It just magically happened. Greg Spangler, our project manager, has the most grace under pressure. He's just awesome. I've never seen him say a harsh word. Where they show their true merit is where things go wrong. They really work through the situation. Greg is the best of the best. I didn't meet the other project managers. Greg went on a family trip and made sure that he introduced us to someone that would be available in his absence. He also picked a time in the project when things could happen without him. Cindy is part of the support staff for Darby. Eddie was the primary worker on our project. There were several other guys toward the end of the project that were great to work with.

Before Remodel

Before Remodel - We bought this home as a rental property that was in poor shape. The basic bones of the house were ok. The electrical turned out to be the most expensive thing. The house was built in 1989. The electrical was terrible. We're used to homes in California built in the 1940s or 1950s. So this home wasn't old to us. The floors were bad. When we opened the walls, we had to rerun most of the electricity in the home. There were code violations and fire hazards. I got to learn a little bit about construction during the process. I took photos of the progress. When the walls were still open in the kitchen, these plates had to be put up where there were screws or nails close to the copper wiring. The electrical was a nightmare. Now we feel like everything is safe and up to code. We've done a lot to give this house a new start where it will be functional for decades.

After Remodel

After Remodel - It's just been wonderful! It still feels upside down because we haven't unpacked. We didn't move in until June 22nd. Mountainwood was done by the end of April. We had a few projects after Mountainwood that were just recently completed. We had the closets done, re-insulation, and the air ducts cleaned. We kept adding things too. After we hired Mountainwood again to paint the exterior of our home. Our main focus was the inside. Things just have to happen in phases. We love it! The windows treatments went up yesterday. They are just lovely. It's functional and stylish. The kitchen looks fabulous. I'm looking forward to everyday life here. My kitchen island is covered with so much. We were in rental for 18 months before moving here. This kitchen is mostly drawers which is what I always wanted. We had customer cabinets done. I like to have things very functional. Every place has its own spot.

Expertise

Expertise - The competency, experience, and problem-solving raise the confidence level while working with Mountainwood Homes.

Clean & Safe

Clean & Safe - The site was always kept safe. I never felt unsafe when coming in here. When Greg wanted us to stay out of a certain area, he would tell us.

Trade Partners

Trade Partners - They come with different personalities and communication skills. They were all professional. A lot of times, you don't have interaction with trade partners. It was mainly through Greg. Every interaction was fantastic.

Value Received

Value Received - Things always cost more than you think. I have no other experience with a design-build firm like this. I would say the value for my money was worth it. If I just compare it to other renovations, yes I did receive a fair value. Time will tell if certain things hold up.

Invite Back

Invite Back - I would definitely invite Moutainwood Homes back for another project!

Favorite Part Of Process

Favorite Part Of Process - I have so many favorite parts. The demo was my favorite process. I got to see the layers of all the bad in this house, to get down to its bones. The demo was quite impressive.

Areas Of Satisfaction

Areas Of Satisfaction - The coordination and project management exceeded our expectations.

Areas For Improvement

Areas For Improvement - It would have been nice to have been done sooner. Everyone going through a renovation says that. Things take time.

Recognized Excellence

Recognized Excellence - I would like to recognize Greg Spangler for his exceptional service. In the beginning, he set up a group text, and that worked out very well. He put it out there for both of us. He always involved both of us. That's a skill!

Additional Comments

Additional Comments - If future prospective clients have sticker shock, know that is normal and to be expected. Just know that they will work with you. Work with them and you will not be unhappy with the result. It's a scary proposition once you're in a contract. You're entrusting them to a pretty big project. Then they constantly meet and exceed your expectations. They do have a marketing tagline where they have customers for life. That's so true! They foster clientele for the long run. They're just not trying to make a buck and leave you with a headache. They really want to get it done right. One thing that made me happy was the amount of detail they coordinated. The builder trend software is ok, but it could have been better. That's just me being nit-picky. Mountainwood definitely excels in knowing construction and the relationships they have with all their trade partners.

Client's Why

Client's Why - I decided to hire Mountainwood Homes because they seem to be the best for estimates.

Before Remodel

Before Remodel - My home before the remodel was fine. They did the bathroom. It didn't change much about the complexity of my home.

After Remodel

After Remodel - My life changed since having an extra shower that we didn't have before.

Favorite Part Of Process

Favorite Part Of Process - My favorite part of the process was the completion.

Areas Of Satisfaction

Areas Of Satisfaction - We had some issues at the beginning where they made a mistake. They had to fix something that was not in the initial plan. They did a good job taking care of that.

Recognized Excellence

Recognized Excellence - I would like to recognize a guy they used named Gasper. He did a lot of small jobs to finish things up for us.

The experience has been overall extremely positive. Looking back at the complexity of what I was dealing with, the entire team has always been with me and helping at every step of the way. Truly truly appreciated.

Client's Why

Client's Why - My friends Evi and Michael recommended you and thought very highly of you and your work.

Client's Why

Client's Why - Mountainwood Homes was recommended to us from a friend who is a retired contractor.

Before Remodel

Before Remodel - We just remodel a porch into a four-seasons room. The porch was falling apart.

After Remodel

After Remodel - We are able to entertain more comfortably and expect to spend more time out there in extreme weather. It will be really nice in the winter!

Design Solved Needs

Design Solved Needs - The design absolutely solved my remodeling needs.

Design Knowledge

Design Knowledge - Vicki Enger was the best!

Trade Partners

Trade Partners - I was very impressed with the trade partners of Mountainwood Homes!

Trust

Trust - They have already followed through on commitments!

Favorite Part Of Process

Favorite Part Of Process - My favorite part of the process was talking to all the employees and contracting people. I thought the guys were problem solvers, as opposed to just coming in and doing something. We had an issue with the roofline and the water coming down. It took a few tries, and they had to try a few different things, but they were focused on solving the problem as opposed to coming in, doing something, and leaving saying they did their job.

Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded all of our expectations. We were very impressed. The initial contact, the walkthrough at the beginning, the whole computer-assisted design, the designer, the plan, the billing, and keeping us on schedule were all very professional. We were never in the dark, and the quality of the work was very good.

Recognized Excellence

Recognized Excellence - I would like to recognize Gaspar for his exceptional service. The framers were contractors, but they were very good. David Bonfiglio was very good. I was very impressed with Vicki and Ivan.

Additional Comments

Additional Comments - Mountainwood Homes exceeded our expectations! You always have a fear of dealing with another contractor, especially when you don't know them, but they very quickly put us at ease because they were so professional.

Client's Why

Client's Why - They were the most responsive of all the companies we talked to. They were the only one of five companies that offered to come see our house before any sort of agreement.

Before Remodel

Before Remodel - It was just a little small and didn't have dedicated office spaces.

After Remodel

After Remodel - We have so much more space! And dedicated work spaces which is vital since we both work at home.

Favorite Part Of Process

Favorite Part Of Process - I thought the builder trend app and updates were really useful

Areas Of Satisfaction

Areas Of Satisfaction - They kept the site clean and safe and the workers were so kind.

Recognized Excellence

Recognized Excellence - Enrique! Always in a good mood.

Client's Why

Client's Why - I decided to hire Mountainwood Homes because I needed to have some remodeling done.

Before Remodel

Before Remodel - We needed specific fixes for us to customize our home to our case.

After Remodel

After Remodel - It is lovely.

Favorite Part Of Process

Favorite Part Of Process - My favorite part of the process was picking out the materials.

Areas Of Satisfaction

Areas Of Satisfaction - Mountainwood Homes met and exceeded my expectations because the communication was good.

Recognized Excellence

Recognized Excellence - I would like to recognize Linda and Sarah. They were both great to work with.

Mountainwood Homes is a professional company that is so easy to work with. Robert and Heather Woods are fantastic!

Client's Why

Client's Why - I hired Mountainwood Homes because of their reputation and we know them.

Before Remodel

Before Remodel - My home was a 1960s small cap-code home with great bones before the remodel.

After Remodel

After Remodel - Our dream came true! It is unbelievable on our three acres!

Sales Knowledge

Sales Knowledge - Vicki Enger was fabulous!

Favorite Part Of Process

Favorite Part Of Process - My favorite part of the process was to see our collaborative design come to fruition and actually worked on the footprint as planned.

Areas Of Satisfaction

Areas Of Satisfaction - They follow through with everything with their commitment.

Recognized Excellence

Recognized Excellence - I would like to recognize our team Vicki Enger, Alan Case, and Alexey for their exceptional service

Client's Why

Client's Why - We knew Mountainwood would do a beautiful job - this is our 6th project with MWH. We're "clients for life!"

Before Remodel

Before Remodel - Outdated bathrooms! 1990 style oak cabinets and dated blue tile.

After Remodel

After Remodel - We LOVE our new bathrooms! They are functional and beautiful - we are extremely pleased with how they turned out!

Budget

Budget - All remodels seem to go over budget a bit, but this one took a $2,000 hit because of a GFI circuit that had to be added. We do wish we'd known that at onset.

Problem Resolution

Problem Resolution - We always have confidence that MWH will "make it right," if a glitch comes up!

Design Knowledge

Design Knowledge - Always!! The design process with Heather is always a highlight!

Trust

Trust - This is why we keep coming back!!

Favorite Part Of Process

Favorite Part Of Process - Design! Working with the painters (Andres!).

Areas Of Satisfaction

Areas Of Satisfaction - We love the finished"product!"

Recognized Excellence

Recognized Excellence - Aleksey! Felipe! Alan! Heather!

Additional Comments

Additional Comments - THANK YOU - we love our new bathrooms!

Client's Why

Client's Why - I decided to hire Mountainwood Homes because I had worked with them in the past.

Before Remodel

Before Remodel - My home before the remodel had not changed since it was built in 1994.

After Remodel

After Remodel - Mountainwood Homes did a full kitchen remodel and remodeled three bathrooms and the utility room. They are all modern, up to date, and appear to be current.

Schedule

Schedule - They did not adhere to the original schedule, but did provide updates, so we knew when it would skip.

Favorite Part Of Process

Favorite Part Of Process - My favorite part of the process was our interaction with both Cory and Sierra, as well as the design and the process.

Areas Of Satisfaction

Areas Of Satisfaction - My expectations were high because we had worked with them in the past. They met my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize Sierra. She was exceptional, did a great job, and was very efficient.

Client's Why

Client's Why - We knew the owners and knew they were high quality people.

Before Remodel

Before Remodel - Built in about 1995 it badly needed updating. Loved the land and view but not the house.

After Remodel

After Remodel - Much more open, additional windows in living room to bring in light and capitalize on view, and a totally new beautiful kitchen. These and other remodeling have created greater cohesiveness, function and beauty throughout. We did the remodel after purchasing the house and before moving in.

Expertise

Expertise - Very knowledgeable , professional and skilled people from top to bottom.

Schedule

Schedule - Pretty much but it took a bit longer I think due to some Covid related delays.

Budget

Budget - Very aware of our budget constraints and thus no surprises. We made every decision knowing cost of each item and having freedom of choice in all aspects.

Design Solved Needs

Design Solved Needs - Yes and more than what I dreamed it could be.

Design Knowledge

Design Knowledge - Heather was brilliant to work with as she has a keen design eye and a great vision and perspective . She has great taste and I totally loved working with her! I can’t say enough good things!!!

PM Professionalism

PM Professionalism - Cory was always agreeable, efficient, professional and skilled. He had a great relationship with all the subcontractors. He was awesome! We loved him.

Clean & Safe

Clean & Safe - Yes, always.

Trade Partners

Trade Partners - Every single worker who came to our home was polite, respectful and did excellent work.

Overall Experience

Overall Experience - I can’t think of any negative experience.

Favorite Part Of Process

Favorite Part Of Process - For me it was working with Heather to create our beautiful kitchen which was my priority.

Areas Of Satisfaction

Areas Of Satisfaction - The end result, their flexibility and deep professionalism. It was a positive experience always.

Areas For Improvement

Areas For Improvement - They did not fall short in any way.

Recognized Excellence

Recognized Excellence - Cory Richardson, as our primary contact throughout the project, was exceptional. I can’t imagine how he maintained great calmness and a very positive attitude while juggling multiple activities simultaneously . He is the best. We also really appreciated Tino and Jose, but honestly liked all those who worked on our home. All excellent.

Before Remodel

Before Remodel - This was for two of our bathrooms, which were outdated. The house was built in the 80s and had a big old Jacuzzi tub, and needed a total redo.

After Remodel

After Remodel - It is nice to have all the construction done. When I walk into the primary bathroom, it feels like a spa. It is absolutely beautiful. I don't mind going in there. I use the Jacuzzi tub as a storage area.

Schedule

Schedule - They adhered to the agreed upon schedule. We had a few little slip ups. It is what it is, and I am not complaining at all.

Trade Partners

Trade Partners - I would give 6 stars for the trade partners because they are so good. That is the hard part these days, getting reputable people to come in when they say. We had really good tradespeople. What I really liked was that the plumber was a woman. It is nice to see a woman in the trades.

Value Received

Value Received - I feel I received a fair value. Everything is expensive these days.

Favorite Part Of Process

Favorite Part Of Process - The design with Heather was my favorite part.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded expectations with the design of the primary bathroom and being able to, with a minimal amount of work to the house, change the look. The design element was pretty fantastic.

Recognized Excellence

Recognized Excellence - I would like to recognize Roman, who was the tile guy. Eddie who was the fix it all guy. He did all the finishing work and the framing. Jeremiah, who was the electrician, and he was very polite and very conscientious. Anna, who was the plumber. Also, Greg, Heather, Robert, and Jantzen. They were all easy to work with and very knowledgeable.

Additional Comments

Additional Comments - We had three projects done. When we are ready for the fourth, we will contact them.

Client's Why

Client's Why - Recommendations from others and a compelling presentation.

Before Remodel

Before Remodel - 70-year-old home had never been remodeled.

After Remodel

After Remodel - Our remodel brings us joy daily.

Sales Knowledge

Sales Knowledge - Derek presented himself, the company, and the process well - better than those from other companies. He sold the project to us.

Design Knowledge

Design Knowledge - Both Vicki and Cindy were awesome. They know their line of work, and they were fun to work with.

PM Professionalism

PM Professionalism - Cory is as good as it gets. He was awesome in managing the project and subcontractors, as well as taking care of us. And we know he did all that while transitioning to a new position.

Favorite Part Of Process

Favorite Part Of Process - Design was cool. Watching the changes emerge was certainly fun, but turning the project into functioning rooms was the best part.

Areas Of Satisfaction

Areas Of Satisfaction - Giving us great ideas, staying on schedule, managing problems that came up, but most of all the commitment to the project and to us.

Recognized Excellence

Recognized Excellence - Of course Cory, Vicki, and Cindy. Tino, Jose, and Eddie are the best. And Rudy.

Nice people but very slow follow-through

Client's Why

Client's Why - Initially we were impressed with the professionalism displayed at your booth in the Home and Garden show. We stayed with Mountainwood Homes through all 4 phases of our remodel due to the support and attention to detail from all of the crew. The crew was very professional and personable.

Before Remodel

Before Remodel - We have lived in our home for 30 years and it needed an update for mobility modifications and eventual resale value.

After Remodel

After Remodel - Our home is much easier to maintain and more solid in build. Our old staircase was not up to safety standards. The upgrade appearance is a refreshing change.

Invite Back

Invite Back - Although, they have been here for completion of all four of our remodeling phases.

Favorite Part Of Process

Favorite Part Of Process - Working with the designers and watching the craftsmanship of the crew.

Areas Of Satisfaction

Areas Of Satisfaction - The eye for detail and continual problem solving that went on during the construction and listening to our specific needs were well handled.

Areas For Improvement

Areas For Improvement - None.

Recognized Excellence

Recognized Excellence - Greg and Eddy are a credit to your company.

Client's Why

Client's Why - Impressed with their website/reviews. Wanted a bigger company to ensure job would get done.

Before Remodel

Before Remodel - Original two bathrooms (house built 1993) needed complete updating. Also, kitchen counters/sink.

After Remodel

After Remodel - Nice to have new look.

Expertise

Expertise - Project manager (Llinda) was definitely on top of things.

Areas Of Satisfaction

Areas Of Satisfaction - We enjoyed the design/selection process with Vicki and Cindy.

Provided the friend is willing to spend for the premium service MH provides.

Client's Why

Client's Why - High recommendation from a friend, we had the means to pay for the premium service and wanted the full project managed.

Before Remodel

Before Remodel - Bathrooms had needed to be remodeled when we purchased the home 30 years ago!

After Remodel

After Remodel - We're no longer embarrassed to have guests use the bathrooms.

Design Knowledge

Design Knowledge - Angela was awesome! We loved working with her. Great design sense and very kind, personable.

Favorite Part Of Process

Favorite Part Of Process - The design process, from planning the layout to selecting tile, cabinets, lighting, etc.

Areas Of Satisfaction

Areas Of Satisfaction - Angela's assistance in selecting materials. I appreciated that she first took time to understand what we liked and then was able to pre-select some options for us, making the whole process much easier.

Recognized Excellence

Recognized Excellence - Angela, as already mentioned. Brian was attentive, kind, and very good at troubleshooting — I appreciated his presence throughout the project. Stan did an amazing job with the tile — we really appreciated his expertise and attention to detail.

Additional Comments

Additional Comments - Overall, a very positive experience. We look forward to working with Mountainwood Homes again in the near future. Thanks to all!

Client's Why

Client's Why - We appreciated the organized process, professional collaborative approach, and the beautiful outcome!

Before Remodel

Before Remodel - Builder grade, dated to a 2005 style

After Remodel

After Remodel - We are all able to be in the kitchen at the same time in harmony! We're also cooking a lot more than we ever have because the space is so functional and open!

Design Knowledge

Design Knowledge - We loved Sarah! She was so helpful and easy going. She had great ideas and was able to incorporate our preferences!

PM Professionalism

PM Professionalism - David was great! He was a good listener, collaborative, and worked with all of our questions and concerns. He responded quickly any time we had a question and kept us informed. We had complete confidence in him.

Favorite Part Of Process

Favorite Part Of Process - The completion! :)

Areas Of Satisfaction

Areas Of Satisfaction - The whole re-design. Our kitchen area was transformed.

Areas For Improvement

Areas For Improvement - None.

Recognized Excellence

Recognized Excellence - Ammon Hardy, Sarah Peek, and David Bonfiglio

Additional Comments

Additional Comments - If we had to do it all over again, we'd choose Mountainwood and the team we had! I've already recommended you to a friend.

We had a great experience and have already recommended you to several friends and family members!!

Client's Why

Client's Why - Strong recommendations from two people who had used you :)

Before Remodel

Before Remodel - House built in 1988 - Needing updates

After Remodel

After Remodel - Beautiful! Exactly what we had hoped for!

PM Professionalism

PM Professionalism - Greg was great. We had 100% confidence in his knowledge and skills. He was great at keeping us informed regarding what was next.

Trade Partners

Trade Partners - We were impressive with all the trades.

Favorite Part Of Process

Favorite Part Of Process - All of it :)

Areas Of Satisfaction

Areas Of Satisfaction - How well Greg managed the whole process. He made it relatively painless!

Recognized Excellence

Recognized Excellence - Everyone was so great. Darby was amazing, she listened and immediately understood and guided us through. Greg’s great communication skills and in depth knowledge gave us complete confidence. Eddie was amazing! He could fix anything and was so nice to work with!

They did a fantastic job, they had clean work, they were nice and we got everything we asked for. They did a great job and we are happy with the work produced.

Client's Why

Client's Why - We interviewed a few different contractors. When we met Derek Wood he was personable, easy to talk to and that made my wife comfortable to work with him. He sold us on using them because he was such a friendly and comfortable person.

Before Remodel

Before Remodel - We wanted things to get fixed after we got the house and they were able to provide and give solutions for what we wanted to change.

After Remodel

After Remodel - I was hitting my head on the range above the oven and they were able to fix that for me, and our bathtub no longer leaks.

Problem Resolution

Problem Resolution - I'd rate them a 6 if I could.

Design Knowledge

Design Knowledge - I'd rate them a 7 if I could.

Value Received

Value Received - I would rate them a 6 if I could.

Overall Experience

Overall Experience - I would rate them a 6 if I could.

Favorite Part Of Process

Favorite Part Of Process - I enjoyed watching my home come back together and seeing them put all the pieces back together. I also was happy when they finally left so we could enjoy it.

Areas Of Satisfaction

Areas Of Satisfaction - They did a fantastic job coming up with solutions and finding ways to make it work. They did a fantastic job fulfilling what we wanted when challenges came up.

Recognized Excellence

Recognized Excellence - Derek Wood was fantastic to work with. He was very comfortable to be around. He is why we went with the company. He guided us on decisions for what would look good and he helped with my crazy ideas. Dustin Block was the General Manager and he was always making sure that we were happy with things. He was always getting work done and there was a high level quality of work. Enrique was always on site working and fulfilling the punch list.

Additional Comments

Additional Comments - Mountainwood Homes is a fantastic company and I am looking forward to working with them again.

Client's Why

Client's Why - We looked at reviews about Mountainwood Homes and were impressed with what we saw. Amon from Mountainwood came to our home and we were impressed with his professionalism.

Before Remodel

Before Remodel - Our home was built in 1994 and we wanted to update the kitchen and family room.

After Remodel

After Remodel - We are enjoying the larger island, for entertaining and food preparation. We love our new sliding glass door.

Design Solved Needs

Design Solved Needs - We are enjoying the larger island, for entertaining and food preparation. We like the open feel of the kitchen / family room introduced with the new floor and lighting. We love our new sliding glass door. The light in the crawl space under the house is great.

Trade Partners

Trade Partners - They were always courteous and friendly.

Areas Of Satisfaction

Areas Of Satisfaction - Alan, Alexie, Felipe, and the electricians were great to work with.

Recognized Excellence

Recognized Excellence - Alexie was great to work with, always flexible and knowledgeable and patient, very skillful, and paid attention to detail, including for issues inherited from a 28 year old house.

Client's Why

Client's Why - We decided to use Mountainwood Homes because of Ammon the sales guy.

Before Remodel

Before Remodel - Dated, very dated is what it was like. It was very 70s/80s style.

After Remodel

After Remodel - It is more comfortable, we have more space, it is prettier and nicer.

Budget

Budget - Things were more expensive, we had to pay for a couple of upgrades that were not included in the base package.

Favorite Part Of Process

Favorite Part Of Process - It was the finish of it, it was a long project and we were excited that it was done before Christmas.

Areas Of Satisfaction

Areas Of Satisfaction - They met expectations in all areas. The project went well, I paid a lot of money and they did everything they said they were gonna do. They exceeded in while they were doing their work upstairs, I had other work going on in the basement and they did a really good job on managing around another project.

Recognized Excellence

Recognized Excellence - Not specifically, everyone did a great job.

Client's Why

Client's Why - They were easy to work with. They provided high quality. They were willing to do the job.

Before Remodel

Before Remodel - My basement was underwater during the wet season. The remodel dealt with that.

After Remodel

After Remodel - My life has changed since completing the project because now I can use my basement.

Schedule

Schedule - There was an issue outside their control that led to them missing the schedule. They made sure to make changes to their procedure to make sure that it never happened again.

Favorite Part Of Process

Favorite Part Of Process - My favorite part of the whole process was seeing it all come together.

Areas Of Satisfaction

Areas Of Satisfaction - I appreciate the effort that they put into the design. Additionally, the open communication with Dustin, I think that he went above and beyond.

Recognized Excellence

Recognized Excellence - Angela and Dustin were exceptional!

Additional Comments

Additional Comments - It was a wonderful experience overall.

Client's Why

Client's Why - I chose to hire them because they built my home.

Before Remodel

Before Remodel - I had an unfinished bonus room that they came in and completed the remodel of the bonus room.

After Remodel

After Remodel - Mine daughters love the room and spend most of their time in that room.

PM Professionalism

PM Professionalism - I ended up waiting six months for them to do my remodel because I wanted Greg on the project. Mountainwood Homes needs to do what they can to keep him as an employee.

Favorite Part Of Process

Favorite Part Of Process - I really liked working with Eddie and Greg. They were great guys to work with.

Areas Of Satisfaction

Areas Of Satisfaction - The overall quality exceeded my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize Eddie, Greg and Jocelynn. They were great to work with. Jocelynn in the office was very helpful with a billing issue I had.