The finished product was excellent.
Client's Why - They had very good reviews.
After Remodel - We have enjoyed the new rooms.
Favorite Part Of Process - The completion! Also selection of materials was great.
Areas Of Satisfaction - Finished product.
Yes we would and have recommended to others.
Client's Why - Recommendation by neighbor
After Remodel - Space is way more useable
Problem Resolution - Cory gets a five
Design Knowledge - Enjoyed working with her and her team.
Areas Of Satisfaction - Fireplace, granite, back splash, sink (all three of them), facet, fan, floors and appliances
Recognized Excellence - Heather Wood, Cory Richardson and Daniel, the warranty guy!
Favorite Part Of Process - The communication - builder trend is a great tool and greg uploaded pictures & information daily
Areas Of Satisfaction - I love my kitchen island - having it be 1 level is awesome & the pullouts are great.
Recognized Excellence - I have recommended Greg & Heather to my niece
Client's Why - Good people, communication, and result.
Before Remodel - Dark, dated, space not maximized.
After Remodel - Light, modern, space maximized
Schedule - I think we missed the deadline by a week or so.
Favorite Part Of Process - Project scoping
Areas Of Satisfaction - Aesthetic outcome. Price. Trade team
Recognized Excellence - Alan. Alexey.
Remodel all three bathrooms at once? Were we crazy? The team at Mountainwood helped make it happen with minimal disruption, they stayed on schedule despite some (minor) hiccups, everyone maintained their sense of humor and perspective, and we're absolutely delighted with our new bathrooms. We'll happily with with them again.
Client's Why - Two sets of friends had used Mountainwood Homes and spoke highly of their experience.
Before Remodel - Dated. Tired.
After Remodel - Our home feels fresh, contemporary, and comfortable.
Schedule - Supply chain issues, labor problems, we'd heard of so many challenges facing folks who are remodeling. The Mountainwood team prepped early, guided us to make decisions in plenty of time to obtain materials, developed a realistic schedule, flexed when needed, and finished on time. Which turned out to be crucial, as my husband fell and broke his hip the day after completion. Our new walk in shower with two grab bars and seats on the main floor has been ... well, you get the picture. Thanks, Cory!
Problem Resolution - Cory was on sight most days and quick to resolve issues/problems. He has an excellent working relationship with the sub contractors and there is lots of collaboration and cooperation.
Sales Knowledge - Ammon was wonderful. He set realistic expectations.
Design Knowledge - Darby quickly figured out our style. When I went with her to the various places to pick out items, she'd either narrowed down the choices to items that I liked, or was quick to spot what I liked and what I didn't like. Selecting items went very fast as we didn't spend time looking at styles I didn't like. She also suggested things a bit out of the ordinary, such as the floor tiles we ended up using and the wood for the cabinets.
PM Professionalism - We loved working with Cory. He's friendly, loves dogs, knows the many facets of the construction project, and has a good rapport with the other workers. He also developed a workable and realistic schedule and was able to be flexible when it was needed. He goes the extra mile to make sure your project is done well. We're hoping he's available to help remodel our kitchen in a year or two.
Clean & Safe - All of the team were great about cleaning up.
Trade Partners - Absolutely. It was a pleasure working with all of them.
Favorite Part Of Process - Working with Ammon, Darby and Cory. And seeing the completed bathrooms :).
Areas Of Satisfaction - Personal attention. Attention to detail. It's clear the team loves what they do and want to do it well.
Recognized Excellence - Cory Richardson.
Areas Of Satisfaction - Mountainwood Homes meet expectations with the quality of the project.
Areas For Improvement - Mountainwood Homes did not fall short of any expectations.
Recognized Excellence - Alan Case provided exceptional service.
We were very pleased with the workers and how everything went. We are very happy.
Client's Why - I heard their advertisement on the radio, so I googled them. I was pleased at what I saw.
Before Remodel - It is a very old home, built in 1926. The home needed a lot of updating. We were just updating all the old things that needed to be.
After Remodel - We love it every time we walk into the kitchen or bathroom. The finished product is exactly what we needed.
Schedule - We had to wait on the shipment of products.
Budget - As the remodeling went on, we decided to do some other things. That was okay because we decided we needed more improvements done.
Favorite Part Of Process - We love the island in the kitchen, and the removal of some of the walls made it seem bigger than it was.
Areas Of Satisfaction - The kitchen is fabulous, we absolutely love it.
Areas For Improvement - Not that they fell short, we just had to wait for all the products to arrive. We had a timeframe, but because of waiting on the materials it took longer.
Recognized Excellence - Corey did a super job. He was always available for any questions we had.
Additional Comments - Overall, we are very pleased.
Favorite Part Of Process - Working with the Mountainwood team including Derek,Alan,Jean, Alexsi & Stan
Areas Of Satisfaction - In all areas
Areas For Improvement - None
Recognized Excellence - Jean,Alan,Alexi
Additional Comments - Just want to Thank Mountainwood for being there for us again. Couldn't be happier with how our project turned out!
Mountainwood homes, and every employee I interacted with, made me feel safe and confident as I undertook a huge remodel to a master bathroom and another full bathroom. This project required we move out of our bedrooms during construction.
I investigated 6 different companies/contractors for my project before choosing Mountainwood. The deciding factor was not price (Mountainwood came in in the middle of the pack) but comfort and confidence that they would take care of my home and my project in a professional manner.
My concern with security and confidence stems from a 2014 remodel where the contractor cut corners and my home suffered a catastrophic flood (which resulted in our family being out of our home for much longer than planned, caused a lot of negative consequences on the marriage and family relationships and brought a lot of stress and anxiety to the situation--it was awful).
When we finally found the courage to tackle another remodel in 2021, Mountainwood was by far the most thoughtful, detailed, careful and attentive contractor we met with. Our entire experience was positive and the finished bathrooms are wonderful and add significant value to our home. I cannot recommend Mountainwood highly enough.
After Remodel - We enjoy our home more. The updated master bathroom has given us a peaceful sanctuary to relax and recenter ourselves as we tackle life and family challenges.
Schedule - We did have a 2-week delay due to a sub-contractor dealing with COVID across his shop. Mountainwood was prompt to communicate schedule changes to us and to modify the plans to make up time as quickly as possible. They worked with us and their subs to keep the project moving along properly.
Budget - We had a few surprises and change orders that we requested. Mountainwood carefully took our requests into their process and gave us clear, detailed information on the costs and timing impacts so that we knew everything to make a good decision.
Sales Knowledge - I cannot recommend Ammon enough. That young man is a treasure, and I hope Mountainwood takes good care of him.
Design Knowledge - Vicki is clearly an expert. Her judgement, insights, creativity and practical approach made the entire process a pleasure (and frankly, this part of the process was what I most dreaded as I am not particularly interested in nor good at interior design). Like Ammon, I hope Mountainwood takes good care of her.
PM Professionalism - Alan was communicative, prompt, transparent and a terrific partner. The idea of having workmen in our home was a bit unnerving, but Alan explained the process in detail, worked with us on questions and concerns, made sure everyone was clear on expectations and next steps and made sure we were comfortable and well cared for. Like Ammon and Vicki, I hope Mountainwood recognizes the outstanding employee they have in Alan and treats him accordingly.
Trade Partners - We were especially impressed with the tile expert, Stan. He is a true artist.
Favorite Part Of Process - Seeing the process come together was enormously satisfying. The fact that our marriage is still intact after another remodel is wonderful (we swore in 2014 we'd never, ever do it again).
Areas Of Satisfaction - design, communication, project management, nervous customer hand-holding
Areas For Improvement - Not really any.
Additional Comments - I will happily give a reference anytime Mountainwood needs one.
Everyone was great to work with and the results are wonderful.
After Remodel - I have been cooking/baking everyday in our beautiful new kitchen and enjoying hanging out, watching tv and movies and having people over for game night. Enjoying the new gas fireplace too. We love the open concept and cozy feel of the whole new space.
Expertise - .
Invite Back - We have an appointment scheduled this week for remodel of primary bathroom
Favorite Part Of Process - When the project was done!
Areas Of Satisfaction - Mountainwood exceeded our expectations by addressing any problem that arose right away. They listened to our concerns, Alan in particular, and came up with a solution that satisfied everyone and kept things moving.
Recognized Excellence - Everyone was great to work with but Alan, Lexie and Jean in particular. Greg was great too.
Additional Comments - We are so happy with the final results and are looking forward to the next project.
Fantastic experience. The Mountainwood Homes team proved reliable, skillful, and responsive to our needs. Really appreciated their process and the wisdom of their experience made it easy for us to get the desired result. Mountainwood operated above our expectations throughout the design and build project.
I would wholeheartedly recommend Mountainwood. They absolutely did everything right.
Expertise - They have a staff of professionals in every category to meet your needs.
Schedule - They were only one day off on a very intense two month work schedule - incredible!!
Budget - They worked very hard to stay on our budget
Problem Resolution - Had very few problems but they were always there for us.
Sales Knowledge - Aamon was an extremely knowledgeable sales person.
Design Knowledge - Sierra was so very nice to work with as well as being very capable.
PM Professionalism - Craig was the best advocate we've ever had. Very professional and a pleasure to work with.
Favorite Part Of Process - Design and implementation
Areas Of Satisfaction - They pay particular attention to small details.
Areas For Improvement - Didn't ever fall short
Recognized Excellence - Craig has a really tough job and provided exceptional service
Favorite Part Of Process - Design process
Areas Of Satisfaction - Very nice people to work with at mountainwood homes
Recognized Excellence - Corey, Jean, Ammon
Design Knowledge - She was very good at listening to us, but at the same time keep us within our budget and keeping it real
Favorite Part Of Process - The design with Jean
Areas Of Satisfaction - We really like our bathroom
Mountainwood Homes is an outstanding company. My husband and I remodeled our entire home. Mountainwood Homes had the expertise to figure out the complex aspects of our remodel that other companies could not. They did a great job scoping out our project upfront to minimize surprises. They stand behind their work and ideas. The entire Mountainwood Homes Team is fantastic. It was a pleasure to have them working on our home. I highly recommend Mountainwood Homes and love our newly remodeled home!
Favorite Part Of Process - Working with Heather & Darby to make design selections was a highlight. Also our project manager, Chad, was outstanding. We loved working closely with him. He had awesome design and problem solving skills. We always looked forward to getting his updates and ideas.
Areas Of Satisfaction - - Engineering made our golf room and outdoor living space possible - we really appreciate the engineers knowledge - Chad, our PM, was outstanding. We are so impressed with his communication, problem solving skills and great personality - he made our large remodel project a really fun experience! - Builders Trend was really helpful - Designers, Heather & Darby, had great suggestions and shared their honest opinions.
Recognized Excellence - Chad! He was knowledgeable, thoughtful, a good communicator, easy to work with, and an excellent problem solver. He made our remodel experience fun and a very positive experience!
Additional Comments - My husband and I highly recommend the Mountainwood Homes Team!
" Yes, I would recommend Mountainwood Homes to a friend "
Favorite Part Of Process - " They took care of everything "
Areas Of Satisfaction - The design and the staying on keeping us informed
I am very happy with the outcome of our project and how our designer brought our vision to life! I appreciated the updates, the connections made with the Mountainwood Homes Team, and the fairly quick responses. However, my expectations were very high and was a bit disappointed when our window was ordered wrong, a tile we had chosen a month and a half before the project started was backed up (no one's fault here just bummed on the communication between the vendor and Mountainwood), we had to follow-up on a handful of things after the job was "completed", and felt there was no real closure when the job was complete such as clean walk-through. I know there was a walk-through with my husband and the contractor, but things were still not complete such as the glass for our shower, the window, and other minor nicks.
Favorite Part Of Process - Favorite part of the process was picking out the materials. It seemed a little rush but at the same time, it was great to have options within our budget and how Darby really saw our vision.
Areas Of Satisfaction - Communication, problem-solving, and following the timeline.
Recognized Excellence - I really appreciate Ammon always following up when I had concerns and for responding quickly. He always made sure I understood what was happening and was always approachable, calm, and friendly!
Design Knowledge - Vicki and team designed a fabulous floor plan for our mater bathroom remodel. We would gladly have Vicki back to help design any future projects.
PM Professionalism - Could not ask for a better project manager. Dustin kept us updated and made great suggestions to our questions. Dustin and Ricky are a great team and we would gladly have them back for a future project
I've already told so many people about working with Mountainwood and will continue doing so! You are an amazing group of people and we loved working with you!
Favorite Part Of Process - How fast it was and how clean the job site was
Areas Of Satisfaction - Staying on time and budget
Areas For Improvement - none
Recognized Excellence - Thank you to Ivan, Sierra, and David for an amazing experience. We loved working with all of you!
All work done professionally and courteously. Could not be more pleased
Expertise - Project Mgr Craig was fantastic. He was here almost daily and put many finishing touches on. X
Problem Resolution - Very few problems s
Design Solved Needs - Darby was great help in choosing
PM Professionalism - Many many kudos to Craig!!!
Overall Experience - This was 2nd job for them. We would choose Mountainwood again !!
Recognized Excellence - Craig Jackson
Trade Partners - The gentlemen were very professional and easy to work with, especially Eddie that worked on the trim and the framing. Eddie, the electrician, was absolutely wonderful. Roman who did the tile work was totally skilled at his profession. Roman who did the wood work was great as well. The guys that installed the fireplace did a really great job too. I was very pleased with everyone that came in to work. They were very respectful, courteous, and very easy to have in the house. Also, Eric from the electrician company came in and did the work that needed to be done to let Aaron know what he needed to do.
Invite Back - This is the second one they've done for us.
Favorite Part Of Process - Working with Heather doing the design part was my favorite part. It was fun.
Areas Of Satisfaction - I was satisfied with the professionalism. The design of what we wanted was more spectacular than what we thought. We're really pleased with the finished product.
Areas For Improvement - Sometimes our scheduled changed due to Covid.
Recognized Excellence - Heather, Robert, Robert's son, Greg, Eddie, Aaron, Eric, and both Romans were terrific.
Additional Comments - We will definitely go with Mountainwood Homes when we get ready to remodel our bathroom.
The entire process of renovating our hall bathroom was just great. Design process was actually fun and the construction finished on schedule.
We loved every aspect of our remodel project with Mountainwood Homes…from working on our new floor plan to selecting items with our designer to enjoying the final product.
Design Solved Needs - Fixed everything I disliked about my master bath!
Design Knowledge - Knowledgeable and enthusiastic and fun!
PM Professionalism - He was always available to answer our questions!
Favorite Part Of Process - Probably going in the room every evening to see the daily progress. It was like Christmas morning every time we walked in.
Recognized Excellence - Vicki and Cory were great to work worth! Professional and fun to work with.
Additional Comments - Wonderful experience and absolutely love the final results. I highly recommend Mountainwood Homes.
as noted below, we built two custom homes form scratch after remodeling a 25-year old to the point that Robert 'suggested' we might not be adding value anymore....we wouldn't choose anyone else for a building project. Robert's overall leadership, willingness to always be available and talk anything thru is invaluable. The TRUST and friendship we developed truly forms the basis for a great partnership
We are extremely happy with the results of our project with Mountainwood Homes…our kitchen and bathroom look beautiful. We cannot give 5 stars because the process of getting there was not great. We had many issues with the schedule and project management.
Budget - There were a couple of items that had to be discussed, but for the most part, our budget was maintained.
Design Solved Needs - Greg’s initial assessment of our needs and our subsequent work with Jean resulted in beautiful work.
Design Knowledge - Jean was a joy to work with. She had great ideas, really listened to our desires and was super fun to work with.
Clean & Safe - We were very happy with the safety aspects of our job and most of the clean-up efforts.
Trade Partners - We were very impressed with all of the subcontractors we saw in our home.
Areas Of Satisfaction - Our design work with Jean and the quality of trade partners. Excellent.
Recognized Excellence - Jean is fantastic.
Favorite Part Of Process - One stop shop where you could 'do it all'. I've no experience in design nor product selection and you made the process easy. Hand holding is important for a project of this magnitude.
Areas Of Satisfaction - Design and general contractor responding to my needs. Craig was excellent as was Sierra
Recognized Excellence - Craig and Sierra. Pleasure doing business with.
Very high quality and great project management.
Great process, great people, great quality. If you want your remodel done right with high quality, this is the place.
Budget - Very clear process for overages and change orders. We knew quickly the results of any changes or deviations from the original budget based on our choices.
Sales Knowledge - Loved the ability to design on the fly during in-person reviews and see the results in the CAD drawing immediately. Great process.
Design Solved Needs - Exceedingly happy with the final design and the improved usability of the space.
Design Knowledge - Vicky and Tracy brought some fantastic ideas to the process and did a great job listening to our needs and concerns.
Invite Back - We've got bathrooms and potentially other projects we're already saving for future remodels with Mountainwood.
Favorite Part Of Process - Design was super easy and loved the interactive CAD process to finalize the design.
Areas Of Satisfaction - Demo and first 6 weeks were phenomenal, everything was done quickly, on schedule, clean, and minimized the impact to us during this time.
Overall we are happy with the remodel although there were a few bumps along the way. Design/build process was not exactly what we expected.
Favorite Part Of Process - Picking out product and then seeing it come to fruition
I would recommend Mountainwood without reservation to anyone whose priorities include quality work and a hassle-free experience. Excellent company.
Areas Of Satisfaction - The fact that Craig came back after the Comcast people made unnecessary holes in the wall and fixed the mess they created was more than we could have hoped for. Outstanding. He also recommended a wonderful wallpaper guy.
Recognized Excellence - Craig was fantastic in every way. If I had another project I would request that he manage it.
Mountainwood Homes is a very professionally run company. They are very good at handling unanticipated problems as well as accommodating requests for add-ons during the remodeling phase. Our project manager, Dustin, was very knowledgable and went out of his way to make sure even the smallest item was completed correctly. We are planning a kitchen remodel and will request our same project manager and designer.
Expertise - Extremely
Schedule - Made it all so easy and fun
Design Knowledge - She is the best
PM Professionalism - Wonderful to work with
Clean & Safe - Always
Favorite Part Of Process - Loved it all ❗️❗️❗️
Areas Of Satisfaction - Made our kitchen fun to work in, not just labor in
Budget - Absolutely. I would give 10 stars here if possible.
Problem Resolution - Cory Richardson was amazing! He always responded promptly to our concerns, and he never made us feel like we were bothering him.
Sales Knowledge - Ammon was a delight to work with.
Design Knowledge - We absolutely loved working wit Vicki.
PM Professionalism - Craig was fantastic along with his co-worker Brian..we could not have asked for a better team to be working on our project.
Favorite Part Of Process - The design process was nice as it set realistic expectations regarding what the end result would look like.
Areas Of Satisfaction - First and foremost Craig and Brian by far exceeded expectations. Products picked were of great quality, the majority of sub contractors were fantastic..regular updates from the app etc. were all great additions to the project.
Recognized Excellence - Craig and Brian!!!
Additional Comments - Overall we had a great experience, would recommend Mountainwood Homes and would definitely bring the team on again! Thank you very much!
See question #13
PM Professionalism - Dustin went far above and beyond at every stage of the project
Clean & Safe - Everyone was very careful with covid precautions, as well as general cleanliness
Favorite Part Of Process - the design, of course
Areas Of Satisfaction - Cleanliness, attention to detail and the customer service- especially from Dustin
Recognized Excellence - Everyone was attentive and professional. Dustin especially stood out as willing to go the extra mile, whenever I asked. And sometimes even when I did not ask. Darby was also very helpful, easy to work with and I appreciated that she kept in touch throughout the process.
Overall they exceeded my expectations
We’ve done two remodels now with Mountainwood and both times we’ve had friends book a job with them afterwards. Their craftsmanship and professionalism is something you definitely want to share with friends!
Design Knowledge - Darby was a great help when it came to our new fireplace and mantle. She had solutions for hiding cords and gaming consoles that we never would’ve thought of. And the tile choice is our favorite element!
PM Professionalism - David has twice been our project manager. If they hadn’t given us David again we would have requested him. He’s great with problem solving!
Overall Experience - Thank you Robert Wood and your incredible team. You’ve built something special and we will be back #clientsforlife
We are very pleased with our new remodel.
Expertise - Sierra Lemieux was extremely helpful in picking out materials.
Sales Knowledge - Ammon was very wonderful to work with. He was always accessible and quick to respond.
Design Knowledge - Sierra did a superb job.
PM Professionalism - Greg was pleasant to work with.
Value Received - Had a little bit of sticker shock, but you get what you pay for.
Overall Experience - Extremely pleased with Mountainwood Homes and would definitely recommend them.
Favorite Part Of Process - The end result. We love our kitchen, bathroom and pantry.
Areas Of Satisfaction - Mountainwood's overall customer service and working with Sierra.
Recognized Excellence - Sierra, Ammon, Greg, & Adam
Additional Comments - Thank you Mountainwood Homes for our beautiful kitchen!
We are so grateful that Mountainwood Homes was recommended to us for our kitchen remodel. From the beginning of the process to the end they were professional and so easy to work with. Their customer service is exceptional and although a remodel is never easy, they go above and beyond to make the process as painless as possible. We would highly recommend them!
Very professional, respectful, & responsive to our needs & requests
Schedule - Went a little over, but working within the Covid-19 restrictions & our change orders, it was impressive how well they did.
Invite Back - We already have.
Favorite Part Of Process - Seeing how our design choices came together beautifully
Areas Of Satisfaction - The main bathroom quality
Recognized Excellence - PM Cory Richardson was exceptional in his approachability, responsiveness, knowledge & professionalism. Finishing the project was almost like saying goodbye to a family member..
Cynthia's bookclub and friends are looking forward to seeing our remodel so hopefully soon we can invite them over. You may consider us as a future reference for clients.
Schedule - remarkable - even with COVID challenges the schedule was maintained
Budget - ...and was willing to work with us for scope increases
Problem Resolution - talented team was able to consider options and alternatives and reached out quickly to other team members (such as sierra) when needed to confirm options
Clean & Safe - Our neighbors were very pleased with how Mountainwood kept everything tidy, thank you!
Trade Partners - most definitely, HVAC and painting (Peter) were two that we interacted with and they were excellent
Invite Back - Thank you Mountainwood Homes for the wonderful work you did for us! We love the finished results, the process was better than we ever imagined and ALL staff and contractors were incredibly talented and a delight to work with.
Favorite Part Of Process - working the design with sierra and getting the daily updates from Chad
Areas Of Satisfaction - very respectful during COVID, still maintained schedule. finished results of high quality, cabinet refinishing was amazing
Recognized Excellence - Greg: I was concerned that such incredible optimism on commitment to start and the aggressive timelines and assurances of daily status and interactions couldn’t be possible. The schedule, process and quality was better and more than we could have hoped for! Thank you for taking all of James' “to do” lists and finishing them within the scope of our project. Greg definitely sets the tone for the Mountainwood culture to have great customer satisfaction and even better service. Thank you! Sierra: What a delight it is to work with Sierra, incredibly talented with so much enthusiasm and attention to detail. Sierra took a lovely bathroom design and made it better! EVERY design decision throughout our home has proven to be a success. Dustin: Only worked with Dustin a short while but we were sad to see him leave. Great customer service, very respectful of construction activities in our home during COVID. Peter: Wow, a true artist! Our cabinets never looked so amazing, the exterior paint job was excellent. The touch-ups throughout the house were well done and contributed to the feeling we had of moving into a new house! Chad: Diligent daily reporting on the project. Proactively reacted and resolved any questions or concerns we had. Very professional and ensured our project was on track and wrapped up in a timely fashion. HVAC: we met the crew and were impressed with their enthusiasm. Seems crazy to be excited about HVAC but they did a great job and we are happy for that. For the first time, my master bathroom air conditioning works!
Schedule - They actually finished early.
Favorite Part Of Process - Tino and Jose'. They showed up to work every day with smiles and laughter, and while relatively small in stature, they did the work of 10 men in half the time and did a good job. I am sure this is an exaggeration but they were very impressive.
Areas Of Satisfaction - Very professional especially as our remodel started right before Covid-19 hit. Our questions, concerns, problems were addressed immediately. We had been dragging our feet about this remodel, not knowing who to trust but we are very happy we put our trust in Mountainwood.
Recognized Excellence - Chad Wisniewski, our project manager, and Ivan France whose design experience allowed us to achieve our goals without adding on an expensive addition.
Additional Comments - Almost wish I could get Tino and Jose' to come back and help us unpack everything!
PM Professionalism - Chad was exceptional. He had the knowledge of a skilled contractor, and the eye of an artist. He also worked hard to ensure that there were no problems in terms of workmanship, budget, or schedule.
Trade Partners - The team that worked on my project were all wonderful. Stan, who did the tile work, was exceptional — as was Peter who did the painting.
Areas Of Satisfaction - Project management and choice of subcontractors were, I found, the great strengths of Mountainwood.
Recognized Excellence - Chad, Stan, and Peter were truly outstanding in the work they did — and they made me happy that I had selected Mountainwood for my bathroom remodel.
Schedule - Builder Trend is a wonderful program! We loved the updates and being able to see the pictures of what was happening.
Favorite Part Of Process - Design selection and the finished project and moving back in. :)
Areas For Improvement - They didn’t fall short of our expectations in any way. We know our project scope grew as we went through the process, but it would have been nice to have a little more notice about needing to move out.
Recognized Excellence - Robert Wood, Vicki Enger, and David Bonfiglio. Robert was the first person we met. We appreciated meeting with the owner himself. Vicki was always so calm, helpful, and integrated our vision with the design and execution of the project. David was always available and very responsive and gracious in his responses to our requests. He always fixed things when we had concerns and made sure we were happy with the result.
Additional Comments - Working with Mountainwood Homes has been a pleasure. From the first meeting to the final sign off, we have been impressed with their professionalism, expertise, and customization. We love our house, and it goes beyond what we wanted and thought it could be. We are so pleased. Thank you so much!
Everyone at Mountain Wood Homes is responsive and Reliable. They say what they are going to do and follow thru with it.
Sales Knowledge - I enjoyed working with Aamon in the pre-design process and was impressed as he kept up with the project in the construction phase.
Design Solved Needs - I love my new kitchen and the new flooring!!
Design Knowledge - I relied on Jean for her design expertise and knowledge of product. She did not disappoint!!
PM Professionalism - I trusted Greg's expertise throughout this project and knew if I had an issue he would resolve it.
Overall Experience - For someone who had not experienced a remodel, I could only anticipate what it would be like....messy, dusty, disturbing...that part did not disappoint. But I knew that the project manager, Gre, and his crew, Tico, Eddie, and Jose(?), and Robert, would do a fabulous job. Also, I was touched when Tico would shake my hand as he was leaving and I would get a hug from Eddie. Overall, while remodeling is not an easy experience, it was made better by the crew!!!
Favorite Part Of Process - The last last day...when all of a sudden "the project was done"
Areas Of Satisfaction - Cabinets are fabulous as is the countertop!! I was impressed with the reaction of Greg and Jean and Peter when I realized the paint color on the cabinets was not correct and that I did not like the wall color. Kudos to them for their professionalism.
Recognized Excellence - Greg & Jean.
Additional Comments - Thank you for making my house a fabulous place to live!! After 30 years I LOVE IT!!!!
Design Knowledge - Vicki earns more than five stars****** for her cheerful efficiency!
PM Professionalism - Yes, Cory was there, reassuring us, explaining next steps, and resolving the minor problems. Cory was on site nearly every day and checked in by phone most days. Cory knew the subcontractors and reassured us of their expertise. Cory earns more than five stars******
Clean & Safe - Yes. Each contractor cleaned and tidied each day.
Favorite Part Of Process - We enjoyed watching the progress and interacting with the workers.
Areas Of Satisfaction - It was very satisfying that all the orchestration came together in the grand finale.
Recognized Excellence - We would like to applaud the entire team at Mountainwood Homes for their expertise and especially to thank the project manager Cory Richardson, his assistant and "right hand" Tyler, and the energetic and vibrant Vicki Enger.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mountainwood Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys