Comprehensive Plan and execution !

From start to finish Mountainwood was on schedule and budget. They delivered a high quality product that exceeded our expectations. Their crews and contractors were professional and always on time. They anticipated where the obstacles could occur and made sure that they had contingency plans. In all this experience was one of the best I have had working with contractors and I plan to use them again in the future.

Client's Why

Client's Why - They were recommended by a friend.

Before Remodel

Before Remodel - Needing update after 30+ years

After Remodel

After Remodel - The kitchen update was the key feature and it is now a cooks kitchen.

Recognized Excellence

Recognized Excellence - Cory Richards

Client's Why

Client's Why - Wanted a company that would handle everything and Mountainwood had been recommended.

Before Remodel

Before Remodel - Slightly outdated bathrooms, kitchen - needed better function in kitchen

After Remodel

After Remodel - It feels great having it all updated and makes more sense in kitchen

Sales Knowledge

Sales Knowledge - Tyler was very helpful

Design Knowledge

Design Knowledge - Darby was great to have - we needed someone to help with products and design

PM Professionalism

PM Professionalism - Bruce did a great job keeping everything going even if there were some minor changes or issues.

Trade Partners

Trade Partners - They were all professional and courteous

Favorite Part Of Process

Favorite Part Of Process - Planning of the kitchen and to see the transformation

Recognized Excellence

Recognized Excellence - The whole team we had were great - we appreciated all of them

Fair pricing and no substantial complaints! Given the horror stories people tell about remodeling and working with contractors, working with Mountainwood was as smooth as one can reasonably expect.

Client's Why

Client's Why - Reputation, appropriate pricing, and longevity of company

Before Remodel

Before Remodel - Kitchen that was functioning but not functional. Lots of wasted space, not enough work surfaces, and in poor condition overall. I avoided cooking because it was just so miserable to be in there.

After Remodel

After Remodel - Soooo much more storage and way better working conditions. I cook all the time now.

Favorite Part Of Process

Favorite Part Of Process - Picking stuff and seeing parts of the process really come together

Areas Of Satisfaction

Areas Of Satisfaction - Creative solutions in the overall layout that met our needs but kept things affordable. Really understanding our overall vibe and aesthetics.

Areas For Improvement

Areas For Improvement - There was one little hiccup where we flagged something early that we wanted to get done as part of the project since we were moving some plumbing around anyway. The work got delayed until the end and there was some back and forth about if Mountainwood would do it or if we should do it on our own... So that was a little frustrating (they took care of it in the end). The cabinet company was maybe a little slow on making replacement doors, but that's not Mountainwood's fault.

Recognized Excellence

Recognized Excellence - Tyler was always super communicative

The team was easy to work with. I enjoyed the process.

Before Remodel

Before Remodel - Before the remodel, the house was destroyed and rebuilt after a disaster.

After Remodel

After Remodel - I am living in my home again.

Areas Of Satisfaction

Areas Of Satisfaction - Everything was great.

Recognized Excellence

Recognized Excellence - I would recognize Cory, Sierra, Derek, and Will, the painter, for their exceptional service. Everybody was great.

Additional Comments

Additional Comments - They were kind, courteous, and thoughtful.

Client's Why

Client's Why - I saw the ad on TV, and they had good recommendations.

Before Remodel

Before Remodel - It was fine. We just needed updates.

After Remodel

After Remodel - Since completing my project, my home life has changed for the better.

Favorite Part Of Process

Favorite Part Of Process - I guess my favorite part of the process was good communication, and the manager was always on site when the subs were there.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations by being on time and being here.

Recognized Excellence

Recognized Excellence - I would like to recognize Sarah and Craig for their exceptional service.

Additional Comments

Additional Comments - Everything was professional.

Client's Why

Client's Why - Initially we reached out because we knew they were very local in Tigard. We ultimately went with them best the scoping, design and sales process was easy

Before Remodel

Before Remodel - Out dated, non-functional and problematic

After Remodel

After Remodel - Our new primary bathroom and bedroom space is much more comfortable, timeless and build to a very high standard. It’s exactly what we had envisioned when we bought the house originally.

Design Knowledge

Design Knowledge - Alison and team were a pleasure to work with. They listened to our wants and needs, presented options that fit our style and pushed us towards things we would not have normally considered.

PM Professionalism

PM Professionalism - Cory was fantastic! He managed the project as though it was his own home.

Client's Why

Client's Why - 1) Good reputation 2) Good bidding (design) process 3) Excellence of customer interface team (Ammon & Darby)

Before Remodel

Before Remodel - 1990 kitchen, cabinetry, and flooring.

PM Professionalism

PM Professionalism - Absolutely outstanding work and interaction by David. A pleasure to work with, exhibiting excellence and integrity.

Favorite Part Of Process

Favorite Part Of Process - Cabinetry design and all interactions with Darby and Ammon during the process. They are EXCELLENT people and a real asset to Mountainwood. The process is very smooth, professional, and enjoyable for the customer.

Recognized Excellence

Recognized Excellence - Ammon, Darby, and David are clear differentiators for a Mountainwood in the industry. They are a key reason you win (and will continue to win) business.

Client's Why

Client's Why - They had good reviews, are well regarded in the industry and handle the design as well as construction.

After Remodel

After Remodel - We have added additional outdoor living space. It’s been a great place to host people.

The work was done as communicated keeping us informed along the way.

Client's Why

Client's Why - We had seen the work done in our friend's home, and we liked the upfront quotes including everything. No later unexpected fees.

Before Remodel

Before Remodel - It was built in 1992, and neither the original owners nor we had done much work on it. Original carpets. large, unused crawlspace.

After Remodel

After Remodel - The new floors are beautiful. The kitchen and hall cabinets were re-finished to what we wanted. Our guest bathroom is setup for us to age in place. Most importantly, we are now utilizing our crawlspace with a bonus room for storage and using for our exercise equipment.

Expertise

Expertise - Greg and Amon kept us in the loop, and they were easily contactable when we had questions. The contractors they used were also knowledgeable and got the work done.

Schedule

Schedule - The original schedule was pretty close. We did have some adverse weather that impacted the cement setting in the crawlspace, but we were able to move in on the main floor while that cured.

Problem Resolution

Problem Resolution - we were immediately notifed of any issues and allowed some choice in resolution when appropriate.

Sales Knowledge

Sales Knowledge - Amon was good at helping us with the whole process. He didn't hide anything about cost or schedule.

Design Knowledge

Design Knowledge - I think Vicki's design knowledge was good. We didn't know what we really needed in some points, and she understood what went together.

PM Professionalism

PM Professionalism - Easy to contact and kept us in the know for any all issues and questions.

Clean & Safe

Clean & Safe - i never had any legitimate complaints about the cleanliness of the site.

Trade Partners

Trade Partners - we worked well with the trade partners we worked with.

Favorite Part Of Process

Favorite Part Of Process - I think coming in and viewing the finished project with everything in place.

Areas Of Satisfaction

Areas Of Satisfaction - The flooring is gorgeous and follow-up for touch-ups have been easy to request and quick to follow-through.

Recognized Excellence

Recognized Excellence - Greg and Adam and their amazing contractors. Oh, and Roman for helping us with our little flooring fixes after the fact and his knowledge about what would work best for our home.

Client's Why

Client's Why - Fixed price contract and they came recommended

MWH brought intelligence and thoughtfulness to the design process. They priced us fairly, and completed the project in the timeline they initially projected.

Client's Why

Client's Why - We decided to hire MWH after interviewing five companies/project managers. They stood out for being the most competent and honest.

Before Remodel

Before Remodel - We needed more bedrooms, a bathroom, and another laundry room. But we most desperately needed a bigger kitchen! It was much too small for six people.

After Remodel

After Remodel - Our new "great room" kitchen/island/dining room is the heart of the house, and we love it!

Expertise

Expertise - Craig Jackson was amazing, and very knowledgeable about the whole process. His practical background allowed him to understand our questions and needs quickly, and he was able to manage our expectations appropriately.

Design Knowledge

Design Knowledge - Sierra Lemieux was great! I really appreciated her eye for design, while still keeping our budget in mind.

PM Professionalism

PM Professionalism - Craig Jackson was onsite most of the time, and responded to texts in a timely manner. He was friendly, knowledgeable, and was hands-on when needed.

Favorite Part Of Process

Favorite Part Of Process - Sitting in the office working on blueprints.

Areas Of Satisfaction

Areas Of Satisfaction - I appreciated it when MWH was flexible as our needs and wants changed during the project (changing the size of the deck, Corey deciding to do his own tile in the kitchen, etc).

Recognized Excellence

Recognized Excellence - Craig and Sierra, of course! Brian and Eddie, who helped Craig, were also great. They really stepped up and helped wherever he needed it.

Additional Comments

Additional Comments - We liked that MWH worked with a female plumber. We want to support women in the trades.

Client's Why

Client's Why - We decided to hire Mountainwood Homes, did a preliminary Google search, and saw that they had good reviews.

Before Remodel

Before Remodel - We remodeled the master bathroom because it was previously outdated and had structural issues related to water.

After Remodel

After Remodel - The bathroom has been wonderful for us. The bathroom project is a part of a larger mold remediation project, and it has been very valuable for me to know that I have an updated, mold-free home.

Favorite Part Of Process

Favorite Part Of Process - My favorite part of the process was how self-sufficient the process was. We were out of state, so answering a bunch of phone calls and emails would have been pretty inconvenient, but I appreciate how on top of communication and logistics they were. They were organized in the day-to-day aspect of it all, and the team was good.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations.

Areas For Improvement

Areas For Improvement - They did not fall short of any expectations.

Recognized Excellence

Recognized Excellence - Everyone we interacted with was wonderful to work with. I feel that everyone on the team should get that shoutout.

Unless my friend is very experienced in construction / remodelling and willing to basically do their own project management, I wouldn't feel comfortable recommending they work with Mountainwood. And if they have that kind of experience and desire that level of participation, I don't really know why they'd invest in a design / build firm anyway

Client's Why

Client's Why - I wanted to work with a contractor that could coordinate all the work of other vendors.

Before Remodel

Before Remodel - My home was built in 1995 so it was time to update the kitchen and bathrooms.

After Remodel

After Remodel - The home now has a 2025 look.

Expertise

Expertise - The project manager, designer and Tyler worked well together as a team in meeting our needs.

Design Knowledge

Design Knowledge - Darby is awesome!

PM Professionalism

PM Professionalism - Linda check in with us to make sure that we informed when work would be completed and answer questions that we had about the work.

Clean & Safe

Clean & Safe - Team cleaned and kept the work area safe. The cleaning crew did a great job cleaning the work area after the remodel was completed.

Favorite Part Of Process

Favorite Part Of Process - It is hard to single out a favorite part of the process. The entire process is important to the success of the project.

Areas Of Satisfaction

Areas Of Satisfaction - The kitchen cabinets refinished look exceed our expectations.

Areas For Improvement

Areas For Improvement - Nothing comes to mind.

Recognized Excellence

Recognized Excellence - Tyler, Darby and Linda are a great team. We were pleased to have the opportunity to work with them.

This was the most professional company. The workers were all here on time, they were respectful and the job was done on time. We love our new kitchen remodel and the response from the company has been amazing.

Mountainwood is well established in the Portland Metro area with strong relationships with a team of expert tradespeople who have impeccable craftsmanship. They helped us select beautiful, high quality materials while keeping us within our budget and made us feel comfortable to ask questions and make adjustments as our vision evolved. Our kitchen/great room is absolutely beautiful and now accommodates several cooks in the kitchen at once!

Client's Why

Client's Why - We interviewed several design/build companies, and chose Mountainwood because we felt heard from the very first meeting with Tyler. He meet us at our home and listened to our ideas with zero pressure.

Before Remodel

Before Remodel - Before the remodel, our kitchen felt closed in and difficult for two cooks to work together in the kitchen. The material selection felt outdated and did not match our style. Entertaining in this space was awkward with everyone standing around a small peninsula.

After Remodel

After Remodel - After the remodel, our home feels brand new! The kitchen, living and dining rooms all flow to allow for entertaining large groups and multiple cooks and guests to gather around the heart of the home. The materials used are beautiful and of high quality, expertly installed by a team of craftsmen who take great pride in their work.

Expertise

Expertise - We were impressed by every team that work on our home. Everyone was an expert in their field and willing to answer all of our questions. We felt comfortable having their workers in our home regardless of whether we were present. Our project manager, Bruce, was easy to work with and quickly responded to our questions.

Schedule

Schedule - Mountainwood Homes was so incredibly organized with their use of BuilderTrend. We were able to see who would be working on our home each day. They are truly experts in managing so many moving parts!

Budget

Budget - The project costs escalated significantly beyond our original budget, but we were given opportunities to make adjustments and are very pleased with the result.

Design Solved Needs

Design Solved Needs - A million times yes! We absolutely love our kitchen and living room areas! Not only is it designed for functionality but it is absolutely beautiful.

Design Knowledge

Design Knowledge - Darby is not only knowledgeable, but she visited our home prior to the project and spoke to us about our vision. When we met for our design meetings, we were amazed at how well she seemed to understand our vision and what we are drawn to aesthetically.

PM Professionalism

PM Professionalism - Bruce was very knowledgeable and professional, always answering our questions and going above and beyond to help us with the smallest of details. He was even patient with our dog and they became friends (there may have been some treats involved)!

Clean & Safe

Clean & Safe - Every trade not only kept the construction area clean and safe, but they made sure the rest of our home was protected from dust and debris.

Trade Partners

Trade Partners - Everyone who we encountered through the entire process was kind and professional! Mountainwood has developed relationships with top notch people which allows them to be such a spectacular firm.

Overall Experience

Overall Experience - Mountainwood delivered on a remodel that was even better than we had hoped for and we completed the project feeling like we have made new friends with our team.

Favorite Part Of Process

Favorite Part Of Process - Our favorite part was having the team over to see the finished project.

Areas Of Satisfaction

Areas Of Satisfaction - The Mountainwood employees and the quality of their work were better than we could have imagined.

Recognized Excellence

Recognized Excellence - We loved our team! Tyler, Darby and Bruce - thank you all so much for guiding us and making a couple months of no kitchen zip by smoothly.

I've already recommended and my hairdresser has hired Mountainwood for full house remodel! She definitely asked me about my experience and the final outcome.

Client's Why

Client's Why - We heard about Mountainwood Homes from Randy Sebastian of Renaissance. We have an older Renaissance home and were looking at Randy's new builds, but didn't want to leave our neighborhood or not have lake access as we have in our current home. Randy suggested Mountainwood Homes and to put money into our own home. Happy with the choice.

Before Remodel

Before Remodel - I have been updating parts my house in bits at a time over the past 12 years. The primary bath was one of the final pieces and a leak in the primary shower forced the issue. Mountainwood was not pushy in their sales approach but offered thoughtful suggestions and CAD drawings to visualize a new space. Rather than just fixing the shower and doing piecemeal updates, we decided to gut the whole bathroom and start fresh. I'm so happy we went this route as the finished product is truly beautiful and our hope is that it will be more timeless than the old bathroom with its massive glass block shower and travertine.

After Remodel

After Remodel - I wouldn't say my life changed ;), but it is certainly nice to have a beautiful bathroom to use every day! No regrets.

Expertise

Expertise - From start to finish, Moutainwood had the contractors or contacts to tackle all the unforeseen obstacles, and obstacles always occur in a remodel. Both Mountainwood Homes and the subs they used were truly wonderful. Kind, respectful, trustworthy, became like family throughout the process. While I'm happy the project is complete and my house is no longer a construction site, we enjoyed having this crew.

Schedule

Schedule - If anything, we were ahead of schedule for most of the project. While final complete sign offs were not done for a few months after the original schedule, we were using the new spaces on the agreed upon timeline and the few odds and ends were not really in the control of Mountainwood...more the glass manufacturer.

Budget

Budget - For the most part, yes. If I had 1 complaint, it would be with the budget, but I am not sure how to make that better or more transparent. I think in the early planning, Derek was trying to accommodate our original budget numbers and make a plan work. Things, as a consumer not in the industry, I wouldn't have known is what an $8/sq. foot tile budget looks like, or what a yellow level quartz budget means, or the price of fixtures... We definitely went over budget and I was bummed about that, but also if we were spending the amount we were spending on this remodel, I wanted to get the best we could and products we liked.

Problem Resolution

Problem Resolution - Excellent communication throughout the process and even now into the warranty period.

Design Solved Needs

Design Solved Needs - I truly needed the guidance and confidence the design team offered. Friendly, knowledgable, and felt like I could ask anything.

Design Knowledge

Design Knowledge - Love Darby :) She was great in envisioning things I could not and guiding me to decisions, yet not forcing anything. Not sure I could have done this without her!

PM Professionalism

PM Professionalism - Love David too! David was phenomenal. Fantastic communication, always positive and upbeat, transparent and honest, and perhaps what I loved best was David's attention to detail and unwillingness to cut corners. David made sure things were done correctly, even if it wasn't always the easiest path. I appreciate that very much.

Trade Partners

Trade Partners - The best trade partners!! Loved the dry wall crew as they were a blast to have around with their epic music selections, Roman for tile...I don't even have the right words to describe his unbelievable work ethic and beautiful tile setting. He's an artist. There were many more, all were great, but those were my faves.

Trust

Trust - I am absolutely trusting Mountainwood Homes to follow through on commitments and their warranty. Our front door was an issue from the get go and MH is already advocating and helping us in what we consider to be an unacceptable door (dirty glass because they didn't clean the INSIDE of the double paned glass before assembling the door so there are like white possible paint overspray lines down all glass panels). I appreciate the 2 year warranty.

Value Received

Value Received - I actually agree with this. My husband and I definitely had sticker shock at the beginning of the process, but seeing how no corners were cut, the amount of labor involved, the quality of the work and the warranty...I see the value in that upfront price. It was a splurge using Moutainwood Homes, but worth it.

Favorite Part Of Process

Favorite Part Of Process - My favorite part of the process was probably seeing the tile get installed...that was the first piece of getting a glimpse at what this was actually going to look like :)

Areas Of Satisfaction

Areas Of Satisfaction - Most all areas met or exceeded expectations.

Areas For Improvement

Areas For Improvement - The only thing I was slightly less impressed with was the painting, although they touched up and cleaned up well, but I had to point out areas that were missed, spills /drips, paint that seeped under tape onto baseboards and cabinetry. I really liked the guy who painted the front door though. I felt like he tried very hard to get it right. Sadly, that paint has bubbled in areas and there is a white line (primer from underneath) on the front door lower panel due to the paint cracking. I've noted this in the warranty and think we need to find a better paint to repaint with. The paint that was used is just not holding up and it's only been a few months!

Client's Why

Client's Why - We had used them for our kitchen and were beyond happy with the results. I especially appreciate the help with picking out the finishes and the design process ahead of time

After Remodel

After Remodel - Updated with finishes we love and a bigger closet in the primary.

Design Knowledge

Design Knowledge - Darby is amazing!!! I am so thankful for her help with the design process. I trust her opinion and love her ideas!

PM Professionalism

PM Professionalism - Linda is fantastic!! I loved her approach to the project. She was so communicative. She was always thinking 10 steps ahead to minimize delays in the project.

Trade Partners

Trade Partners - Every trade partner was wonderful. No complaints. I especially love the tile work. His perfectionism was amazing. Electrical was great. The cabinets are perfect.

Favorite Part Of Process

Favorite Part Of Process - The design. Picking things out is so much fun.

Areas Of Satisfaction

Areas Of Satisfaction - Design. Project management. It was all great. It was an even better experience than the last project….which was a big accomplishment since the first project is why we came back.

Areas For Improvement

Areas For Improvement - I think the only thing is some of the adjustments to price during the process. It felt like there was more of that than the last project. And Linda even worked with us on every adjustment.

Recognized Excellence

Recognized Excellence - Both Darby and Linda!

My impression from talking with friends is that Mountainwood is a higher cost remodeling option. If that is in fact accurate, I still believe I received exceptional value from start to finish. Mountainwood has a deep team of friendly, experienced and accessible individuals to assist homeowners with the remodeling needs. I would highly recommend them to others.

Client's Why

Client's Why - They performed work for two of my friends and were highly recommended.

Before Remodel

Before Remodel - Home was built in 1990 and I am the original owner. No upgrades on the first floor during that time.

After Remodel

After Remodel - Much happier with island reorientation, quality of countertops, engineered wood flooring replace vinyl and carpeting.

Expertise

Expertise - Very capable firm with knowledgeable and helpful staff that was attentive to my project from start to finish.

Schedule

Schedule - Yes, schedule was adhered to. Only delays occurred when owner got Covid.

Budget

Budget - Yes

Design Knowledge

Design Knowledge - Darby was very helpful as I needed someone to guide me through product selection and to steer me away from unwise ideas. Only issue was the the height of the new refrigerator interfered with cabinets opening. Greg and the cabinet trade partner were able to find a workaround.

Clean & Safe

Clean & Safe - Absolutely. Contractors did a great job of cleaning up during the project.

Favorite Part Of Process

Favorite Part Of Process - Using BuilderTrend to track the progress of my project. Good website. And, of course, seeing the finished project.

Areas Of Satisfaction

Areas Of Satisfaction - Darby did a nice job of managing my project selections. Home improvements is not an area that I had much knowledge or interest prior to the project. Darby guided me through the decisions with professionalism and expertise. Greg did a great job of managing the project. Even though he is an Ohio State fan (grrrr), he knows his stuff and kept the project on track throughout. His calm demeanor helps him keep things under control.

Recognized Excellence

Recognized Excellence - Darby and Greg were great. The onsite project people from Mountainwood (I've forgotten their names) were also exceptional.

Additional Comments

Additional Comments - Though I suspect Mountainwood is more expensive than other companies, I relied on recommendations from the Hogues and Turners in making my decision to hire Mountainwood without really talking to other companies. I just couldn't bother with the whole "three bid" thing. I was mostly looking for a company could effectively manage the project from start to finish and that could assist me in making design and product decisions. Mountainwood was very effective on both of these points.

Client's Why

Client's Why - They were located in the area of the remodel and they had experience in the type of remodel I needed

Before Remodel

Before Remodel - Needed a living space on the main floor

After Remodel

After Remodel - Have eliminated the need for daily multiple stair climbing

Areas Of Satisfaction

Areas Of Satisfaction - Quality of workmanship was high

Recognized Excellence

Recognized Excellence - They were receptive to our questions and change requests

Client's Why

Client's Why - This was the second (and hopefully last) project that Mountainwood completed for us. They were very good in taking us through the stages of the project. The presentation and the professionals working there were very good

Invite Back

Invite Back - Yes, of course I would, but as mentoned above, this is the last (Major) project that will be done to this house.

Favorite Part Of Process

Favorite Part Of Process - Shower. Much better, discreet, and functional..

Areas Of Satisfaction

Areas Of Satisfaction - Expectations met

Recognized Excellence

Recognized Excellence - Cory did well. Darby helped with a visual of how the shower would look before construction began.

Additional Comments

Additional Comments - It did help that we were out of the country for 7 weeks while construction started. Was glad to get our bedroom suite back when we did.

Client's Why

Client's Why - We chose to hire Mountainwood Homes in part because they were recommended by a friend.

Before Remodel

Before Remodel - Our house needed an update from various other DIY renovations in the past when we purchased it.

After Remodel

After Remodel - We bought the house, had them do the renovations, then moved in. We moved from a condo into a house. Our life has changed significantly for the better. There is good functional flow from the living room to the kitchen. The whole downstairs, everything, has been a vast improvement.

Schedule

Schedule - We went a little over schedule. More because when you get into a project, there are some open-ended items that you're not sure how long it would take. It was reasonable when we had any minor delays.

Sales Knowledge

Sales Knowledge - Everybody at Mountainwood Homes was very knowledgeable and very helpful.

Design Knowledge

Design Knowledge - Darby was fantastic.

PM Professionalism

PM Professionalism - Linda was very professional and very good at stain glass. There was one mishap, and she was able to fix it herself.

Favorite Part Of Process

Favorite Part Of Process - My favorite part was the actual design process in terms of picking out the different materials, flows, and specific design. It was very enjoyable.

Areas Of Satisfaction

Areas Of Satisfaction - For the most part, they met all expectations. A few places where they exceeded were when it came to opening up the walls and finding incorrectly done DIY work from the previous homeowner. They were able to quickly address it, and consult with us on the options. They were very good and very professional about that and exceeded my expectations.

Areas For Improvement

Areas For Improvement - I don't think there are any expectations that they fell short of at all.

Recognized Excellence

Recognized Excellence - Linda was exceptional in terms of managing everything, coordinating with us, and keeping us well-informed.

The project manager and Mountainwood Homes staff are always very responsive when we have questions or concerns, and the topic under discussion gets resolved quickly. Everyone listens and communicates well.

Client's Why

Client's Why - We worked with MWH for our kitchen "redo" and loved the result. We weren't actually planning the second project at the time of the kitchen redo but decided to move forward with it sooner rather than later and MWH was the clear choice for the job.

Before Remodel

Before Remodel - Great! But we wanted to modify the bedrooms and bath on the first floor to allow us to "age in place" and MWH did everything we asked and we love the finished product.

After Remodel

After Remodel - We are still moving into the remodeled spaces - they are not used very much right now because we still access the upstairs rooms.

Expertise

Expertise - When a contractor or sub is needed, MWH has the necessary relationships to find the right folks for the work.

Schedule

Schedule - This project went amazing fast!

Budget

Budget - We only had 1 unexpected change order because we didn't know what type of flooring was under the walls.

Problem Resolution

Problem Resolution - The floor was the only challenge

Sales Knowledge

Sales Knowledge - Aamon is helpful and almost spot-on in his assessment of cost and level of detail

Design Solved Needs

Design Solved Needs - We are looking forward to using the room as a guest room until we need to move into it ourselves

Design Knowledge

Design Knowledge - Darby's sense of style and function was very helpful

PM Professionalism

PM Professionalism - She definitely is! We are amazed at how much she knows of the various trades. We would love to work with Linda again, she was our PM for the first project as well.

Favorite Part Of Process

Favorite Part Of Process - Choosing the bath tile and appliances - it's as pretty as I had hoped! And oddly enough I am really enjoying the pocket door between the bath and the laundry room - so glad we made that change order!

Areas Of Satisfaction

Areas Of Satisfaction - Linda is the best PM, she communicates everything with us and gets back to us immediately. MWH staff Raul and Daniel are competent, quiet, and courteous. The quality of the work and the materials used

Recognized Excellence

Recognized Excellence - Everyone is great! At the top is Linda, then Raul and Daniel, and Aamon and Darcy - this was a smaller project than the kitchen project and Darcy didn't get to work with us as much. Aamon is wonderful and clearly knows his stuff!

Additional Comments

Additional Comments - We recommend MWH to our friends at the mere mention of a remodel....

Client's Why

Client's Why - Professional and friendly from the first phone call.

Before Remodel

Before Remodel - 20 year old Pergo floors, dated cabinets and countertops.

After Remodel

After Remodel - Beautiful CoreTec floors, quartz countertops, cherrywood cabinets and tile backsplash.

Expertise

Expertise - Craig Jackson was a great project manager, as was Brian, his go to guy. The subcontractors all seemed to be of highest quality.

Budget

Budget - They actually did. The additional costs were in replumbing the house.

Design Knowledge

Design Knowledge - Vicki was fabulous and so was Allison later in the project. They both listened and came up with perfect suggestions.

PM Professionalism

PM Professionalism - We were so fortunate to have Craig as our PM.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of our choices without extravagant upgrade costs.

Recognized Excellence

Recognized Excellence - As mentioned above, Craig, Brian, Vicki and Allison.

Client's Why

Client's Why - The quality of the representatives and thoroughness of their responses to our questions and concerns.

Before Remodel

Before Remodel - Portions of the home were in need of upgrades.

After Remodel

After Remodel - The upgrades have improved our overall satisfaction of it.

Favorite Part Of Process

Favorite Part Of Process - The quality of the work and its timely completion.

Areas Of Satisfaction

Areas Of Satisfaction - Mountainwood performed as agreed and the quality and cleanliness was outstanding.

Recognized Excellence

Recognized Excellence - What was impressive was the uniform quality and expertise at all levels.

Client's Why

Client's Why - Price, project timeline, reputation, and time spent scoping project.

Before Remodel

Before Remodel - Clean slate/blank canvas.

Design Knowledge

Design Knowledge - Sarah nailed it.

Value Received

Value Received - I think the pricing was fair.

Favorite Part Of Process

Favorite Part Of Process - Completion, finally.

Areas Of Satisfaction

Areas Of Satisfaction - Design and product recommendations. Eventual resolution of outstanding punch list items.

Recognized Excellence

Recognized Excellence - Sarah did a great job with design. Craig did his best to add value where he could to resolve issues potentially considered out of scope. Derek kept his cool and was reasonable even when I was upset, and did his best to resolve outstanding items.

Additional Comments

Additional Comments - Once I get the furnishings in place I will invite Sarah back to see the end result. I think it would be helpful to see the net results of here design choices and see how the space was transformed.

Client's Why

Client's Why - Customer service and price

Before Remodel

Before Remodel - It was fine but the layout wasn’t ideal

After Remodel

After Remodel - It has exceeded our expectations. The layout makes more sense and the bathroom feels updated.

PM Professionalism

PM Professionalism - Alan handle all the minor issues with a calm and responsive manner. He always responded to my crazy text questions with reassurance that all would be handled correctly.

Trade Partners

Trade Partners - Stan the tile person was very detailed on his process and did a 5 star install. We had some minor issues with cabinet installations where some minor damage happened and it appeared to us as they tried covering it up. We would rather had been told about the minor incident then to see a fan cover over the top of it. We know accidents happen and are not mad just disappointed that they didn’t say anything. We reported it to Alan probably before they did and he took care of the issue.

Favorite Part Of Process

Favorite Part Of Process - The ending where we got to move back into our bedroom and enjoy the new upgrades.

Recognized Excellence

Recognized Excellence - Allan Case took very good care of our remodel. When ever we had issues, he was there to figure out a positive solution. When the new cabinets were installed, he did a better job than me at spotting issues and marking the items to get fixed. When we reported that the carpet transition to our bathroom was not good, he found a better solution that makes it better to step into that room.

Client's Why

Client's Why - I decided to hire Mountainwood Homes because of their reputation.

Before Remodel

Before Remodel - My home before the remodel was fine.

After Remodel

After Remodel - Regarding how my home life has changed since completing my project, we are enjoying the shower.

Favorite Part Of Process

Favorite Part Of Process - My favorite part was probably the design process.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations with their subcontractors.

Recognized Excellence

Recognized Excellence - I would like to recognize Greg for his exceptional service. He did a great job.

Client's Why

Client's Why - Mountainwood Homes was recommended by people I know.

Before Remodel

Before Remodel - My home before the remodel was not remolded.

After Remodel

After Remodel - My house is more useful after completing the project.

Favorite Part Of Process

Favorite Part Of Process - The design process was my favorite part of the process.

Areas Of Satisfaction

Areas Of Satisfaction - The design process met or exceeded my expectations.

Client's Why

Client's Why - Beginning to end service: design through construction. Basically a one-stop shop.

Before Remodel

Before Remodel - Small kitchen, large unused formal living room, fragmented floorplan

After Remodel

After Remodel - Overall flow is much better; all spaces are now useful and fit our lifestyle.

Expertise

Expertise - From design (Sierra), to project management (Alan), we never had a concern or doubt.

Schedule

Schedule - Mountainwood exceeded our expectations with a tight, efficient, 10-week schedule.

Budget

Budget - Any overages were because we tacked-on additional wants.

Problem Resolution

Problem Resolution - Any questions or issues were resolved within 24 hours.

Design Knowledge

Design Knowledge - She's the best and helped us to make dozens of choices with ease.

PM Professionalism

PM Professionalism - We only want to work with Alan!

Clean & Safe

Clean & Safe - The crew was cleaner than our family.

Trade Partners

Trade Partners - Couldn't be happier with the quality of work and level of communications for all the trades.

Value Received

Value Received - Worth every penny!

Invite Back

Invite Back - Working with them on a refresh for our family room.

Favorite Part Of Process

Favorite Part Of Process - The final product!

Areas Of Satisfaction

Areas Of Satisfaction - 100% satisfied with the entire process and everyone involved.

Recognized Excellence

Recognized Excellence - Alexy is an amazing carpenter, he's a perfectionist and it shows in his work.

Client's Why

Client's Why - They were referred to us by a builder that we respect and trust greatly. He had moved to Texas, and we were not able to hire him.

Before Remodel

Before Remodel - It was a very nice home. We love it, but we just wanted a new kithcen.

After Remodel

After Remodel - We have a new kitchen.

Favorite Part Of Process

Favorite Part Of Process - I really appreciate all the workers who did the work. They were incredible, professional, interactive, and delightful.

Areas Of Satisfaction

Areas Of Satisfaction - They met all my expectations.

Areas For Improvement

Areas For Improvement - I would like my ladder to be a bit bigger. It looked fine, but now that we have used it, it is too short. It is hard to reach the higher cabinets. I would have liked to have a larger ladder.

Recognized Excellence

Recognized Excellence - Every single person was super. The only thing we didn't like was that the designer had to leave, and we had a new designer to replace them toward the end. That was our only great disappointment. While the new designer was fine, we hadn't made the connection with her that we did with the original one.

Additional Comments

Additional Comments - It was a marvelous experience, with the exception that just before the end we had to change designers. That is my biggest criticism. Other than that, they were fabulous. There were just issues that they were dealing with on business aspect end they had to follow, and we had to fall into to what the solution was. However, they were very good, and we would recommend them.

Very professional team to work with. Craig, my project manager was the best at execution and notifications of any changes or issues that came up. We can't forget our designer, Sierra. She saved us weeks by asking questions before we went to pick products.

Client's Why

Client's Why - When they came out to look over the project there was no hard sell to sign up today. They were flexible with idea changes to fit our budget.

Before Remodel

Before Remodel - very dated and worn

After Remodel

After Remodel - It's like a new house!!!

Budget

Budget - Hhad a few change orders. But the original bid was spot on!

Problem Resolution

Problem Resolution - This is where they shine. Anytime we had an issue we discussed them professionally and without attitude. Ammon was a great communicator.

Sales Knowledge

Sales Knowledge - Again, Ammon is a master in communication.

Design Knowledge

Design Knowledge - We've done many remodels without designers. After working with Sierra I will never do it again. She made my wife very happy, and that made me very happy!

PM Professionalism

PM Professionalism - Craig was great to work with. Always easy to get ahold of and discuss ongoing stages of the project.

Trust

Trust - They did!!

Value Received

Value Received - It was expensive but worth it!!

Overall Experience

Overall Experience - Best contractor team I have ever worked with. I have worked with the mechanical trades for many years and never have we experienced a smoother execution.

Before Remodel

Before Remodel - Dated, 1990’s kitchen and bath

After Remodel

After Remodel - Updated kitchen, master bath and relocated a half bath to use the space more efficiently

Budget

Budget - Yes, anything we added we wanted.

Design Solved Needs

Design Solved Needs - For the most part we are very happy with the new design. Ivan was great!

Areas Of Satisfaction

Areas Of Satisfaction - We are happy with the design of the new layout and overall look of the end product.

MWH was great at the start but employs subs that do sub par work and then when called out on it takes weeks if not months to resolve. Not to mention they are not getting any preferred pricing or scheduling with their subs. They are great at sales and smooth talking. I am sad that we wasted so much time and money by using them.

Client's Why

Client's Why - We have worked with them before and they always do a great job. Knowledgeable, reputable, easy to work with…top notch!

Before Remodel

Before Remodel - Needed an update!

After Remodel

After Remodel - I love my new bathroom and barn door.

Problem Resolution

Problem Resolution - We had a problem with the glass in the bar door. It was replaced without any problems.

Favorite Part Of Process

Favorite Part Of Process - Design

Areas Of Satisfaction

Areas Of Satisfaction - All areas

Areas For Improvement

Areas For Improvement - None

Recognized Excellence

Recognized Excellence - Robert, Heather, Greg, Andrew, Eddie

They are professional and did everything so good that I would definitely recommend them. They clean the area each day and worked very professionally.

Client's Why

Client's Why - We decided to hire Mountainwood Homes after seeing them at a Home Show. They came out, gave us a quote, and explained everything they were going to do. We liked the way they explained everything, so that is the point we decided to go with them.

Before Remodel

Before Remodel - We remodeled all of our bathrooms. My house was constructed in the 80's, and we always wanted to get the remodel done.

After Remodel

After Remodel - Our home life has changed greatly since completing the project.

Favorite Part Of Process

Favorite Part Of Process - Everything was good. Even though we worked from home, we never felt like we were disturbed. Things went very smoothly. We never felt like we had to manage our things in a separate way or anything like that. Greg used to come every day and update us with what was happening, and we were made aware of the schedule and things ahead of time. The website is really good; I used to look at it every day to know what was going to happen the next day. They followed the schedule 100%, but they would finish way ahead. They are very professional, good, and we had a very pleasant experience.

Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded my expectations in all areas.

Recognized Excellence

Recognized Excellence - I would like to recognize Eddie, Greg Spangler, Darby Sargent, and Ammon Hardy for their exceptional service. The gentleman that did the tile work and was really good; I think his name was Roman.

Additional Comments

Additional Comments - Everything went smoothly. If any other work comes up, I wouldn't look anywhere else; I would use Mountainwood Homes.

Client's Why

Client's Why - Greg was very friendly during our initial meeting and it seemed we could do our project in our budget.

Before Remodel

Before Remodel - It was nice but we had a very small interior kitchen. There was a poor use of space between kitchen, laundry, den, and half bath.

After Remodel

After Remodel - The kitchen is so much better, relocated to an area with new windows that bring in lots of light. We also have a dedicated laundry room and a bathroom with a shower and a sweet little nook for our TV den. The use of space is vastly improved!

Problem Resolution

Problem Resolution - The problems that came up early in construction were ultimately addressed and resolved.

Design Solved Needs

Design Solved Needs - Sarah and Ivan were wonderful in coming up with several designs for us to choose from, and then adjusting our selected design.

Design Knowledge

Design Knowledge - Sarah was amazing!

Favorite Part Of Process

Favorite Part Of Process - The design process, and completion!

Areas Of Satisfaction

Areas Of Satisfaction - Design, the final outcome, and the warranty period. I also really appreciated having BuilderTrend as a central platform for the project.

Recognized Excellence

Recognized Excellence - Sarah Peek!

I would absolutely recommend Mountainwood without hesitation to anyone remodeling their home. They developed a comprehensive plan that put our needs into action and completed it on time and on budget
.

Client's Why

Client's Why - We needed to remodel after having some mold remediated by Oregon Restoration. After.considering our options, Mountainwood listened to our wants, concerns and presented a comprehensive realistic renovation plan within our budget.

Before Remodel

Before Remodel - Our home before the remodel was dated, dark with limited functionality.The kitchen had limited storage space and an old stove. Our living room has been taken down to studs for mold remediation

After Remodel

After Remodel - Wow! We actually enjoy being in our home. It's a bright, incredibly functional home that we love being in now.

Schedule

Schedule - In spite of challenges during the project, Dustin was able to complete our remodel within the schedule timeline set at the onset.

Design Knowledge

Design Knowledge - Darby was amazing ! My wife and I couldn't have done this remodel without her. She was incredible in helping us narrow design choices. Her vision in design was key to our success.

PM Professionalism

PM Professionalism - Dustin was great! He kept us informed and addressed our concerns when we were unsure of the next steps in the remodel. He also made sure to let us know about changes in the schedule and times we needed to be out of our home.

Invite Back

Invite Back - I would absolutely hire them for another project at our home.

Favorite Part Of Process

Favorite Part Of Process - Our favorite part was seeing how mountainwood could transform our home into a concrete actionable plan with their design vision after seeing and speaking with us. We had the most fun with selecting our choices with Darby.

Areas For Improvement

Areas For Improvement - During our project completing the electrical work seemed to be a problem. We were fortunate that Dustin was able to work around the electrician manpower shortage and still get things done on time. It was a bit frustrating to get out appliances installed in the house without the necessary electrical to operate them .

Recognized Excellence

Recognized Excellence - A special thanks to Darby for guiding us through the design selections, answering my endless questions. We couldn't have done it without you! Dustin: Thank you for taking such good care of our home, keeping things on schedule and indulging our crazy golden retriever Beau.

Client's Why

Client's Why - We discovered that MountainWood Home offers more than what a general contractor can. This company takes a comprehensive approach. They have design, electrical, construction, painting, woodwork, building oversight, and more. MountainWood Homes is different from other contractors that we’ve worked with. Though we loved our past contractor, he retired, so finding MountainWood Home was a great find for us.

Before Remodel

Before Remodel - Our very old bathroom badly needed an update.

After Remodel

After Remodel - We love the updated bathroom! Too bad it’s upstairs and we can’t show it off to company.

Expertise

Expertise - Loved working with everyone at MoutainHome.

Schedule

Schedule - Any time that the schedule slipped, it was totally understandable.

Design Knowledge

Design Knowledge - We loved working with Vicki. She did great job working with us to come up with a great final design.

PM Professionalism

PM Professionalism - Linda kept the project moving along! She was good at communicating with us throughout the entire process.

Favorite Part Of Process

Favorite Part Of Process - Working with Vicki to finalize our design plans.

Areas Of Satisfaction

Areas Of Satisfaction - Loved the software that kept us abreast of what was happening throughout and also made it possible to make payments no matter where we were, such as out of town.

Recognized Excellence

Recognized Excellence - Both Vicki and Linda

Additional Comments

Additional Comments - Thank you for an excellent job!

Client's Why

Client's Why - We felt comfortable that they knew exactly how we needed this project to be done, and why. They seemed pretty reasonable at the time with the pricing.

Before Remodel

Before Remodel - It was in pretty bad shape structurally. We needed the work to be done.

After Remodel

After Remodel - It has changed drastically. I feel a lot safer and everything feels more solid and confined. We don't feel a draft coming in.

Favorite Part Of Process

Favorite Part Of Process - My favorite part was definitely the selections with the designer, Sarah Peek. She did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations with the timeline, with how drastic this project was. Even with the flooring mishap. I think it would have been done faster without the flooring mishap. They were pretty clear with the process from start to finish. We have never done a remodel before, so that was nice.

Recognized Excellence

Recognized Excellence - I would like to recognize Alan and Sarah. We talked with them the most and they did a great job.

We have already recommended Mountainwood Homes to several friends, and one has engaged them for a bid. We will continue to recommend Mountainwood because the staff we worked with listen and communicate well, the quality of the construction is excellent, the design process (which we had very little of in our kitchen "re-do") is fun and engaging, and the use of Buildertrend for calendar details and updates worked well. The payment system is easy to use, and the billing process throughout the life of the project made it easy to anticipate when a payment was coming due. The staff problem-solved on the go and everything looks beautiful - you would never know there were a few issues hiding in the walls!

Client's Why

Client's Why - Price point - we received bids from 2 design/build firms and Mountainwood was slightly lower in cost.

Before Remodel

Before Remodel - Kitchen re-do: the kitchen was hard to keep clean (tile and grout) and tidy - there was not enough storage space to put things away easily.

Expertise

Expertise - Linda was an excellent project manager. Scheduling might be even better if all contractors worked for Mountainwood, although there could still be scheduling snafus if unforseen issues arose that messed up scheduling.

Problem Resolution

Problem Resolution - Linda was AWESOME on this topic! as was Aamon and Angela. Thank you!!

Sales Knowledge

Sales Knowledge - Aamon and especially Angela were excellent and very helpful

Design Solved Needs

Design Solved Needs - Absolutely - as mentioned earlier, the replacement of the lower cabinets with drawers has made an amazing difference for us.

Design Knowledge

Design Knowledge - Angela was. very patient, kind, respectful, knowledgable, and observant. There were things she identified that never crossed my mind. She also listens and communicates well, and remembers details.

PM Professionalism

PM Professionalism - and helpful, patient, kind, and a jack of all trades - she knows her stuff! Most importantly - she listens ad communicates well and in a timely manner, something that is very important to us. And she remembers details! Thank you Linda!

Clean & Safe

Clean & Safe - We were most concerned about our indoor-only cats, but Linda communicated the issue to the contractors and they were careful not to let the cats out.

Trust

Trust - This came mostly through Linda, and she was impressive, remembering everything we talked about (especially given that she was managing other projects).

Overall Experience

Overall Experience - Same as above, we don't have any other projects to compare with. But all in all we were treated veery well by all Mountainwood staff and by the contractors as well.

Favorite Part Of Process

Favorite Part Of Process - The beginning when we discussed design and materials. I've been thinking about the project for at least 5 years and when we started it was hard to believe we were finally doing it!

Areas Of Satisfaction

Areas Of Satisfaction - We really didn't have any expectations, but the one area where we were impressed is when we had an issue with one of the counter tops, Linda didn't argue with us, she took action to have it replaced

Recognized Excellence

Recognized Excellence - Angela and Linda were outstanding!

Additional Comments

Additional Comments - Mountainwood Homes is easy to work with and all of their project staff listen and communicate really well. We are very happy with our new kitchen and happy with our decision to use Mountainwood Homes as our design/build firm.

Client's Why

Client's Why - Referral from Tim Vanderberg, had a good experience with Ivan and Sierra.

Before Remodel

Before Remodel - fully remodeled 1970's split level

After Remodel

After Remodel - We love the end result. It turned into exactly what we were hoping for.

Expertise

Expertise - Alan and Aleksey were great to work with and super friendly and accommodating to our family as we lived in the home during the project.

Design Solved Needs

Design Solved Needs - Its an absolutely amazing end result and we are beyond thrilled.

Design Knowledge

Design Knowledge - Absolutely amazing. would give more stars if possible. We wouldn't have hired mountainwood without Sierra and Sarah was just starting but super helpful too. Ivan and Sierra turned out house into a forever home.

PM Professionalism

PM Professionalism - Absolutely LOVE Alan. The guy is a stud. Gave amazing recommendations along the way for things we should think about and add to the scope that made tons of sense and we;re so grateful we did. He wouldn't let anything go that wasn't perfect to a high standard that he would accept. we had LOTS of challenges on our project and he was gracious in explaining and keeping us updated immediately even if it was bad news or broker waterlines, or dealing with the MOB (PGE). If we ever use Mt wood again we'd really

Favorite Part Of Process

Favorite Part Of Process - That its done! (almost)

Areas Of Satisfaction

Areas Of Satisfaction - Alan did a great job of communication and keeping me updated and responding to my requests and questions. Sierra did an outstanding job of understanding our style desires and helping make the selection process enjoyable and efficient.

Recognized Excellence

Recognized Excellence - Alan, Aleksey and Sierra

Additional Comments

Additional Comments - We truly love the end result and look forward to the couple of warranty and final hit list items to get finished up in the spring when the weather turns.

Client's Why

Client's Why - Their communication and process in the beginning was fabulous and clear, you could tell they were a great company from the start.

Before Remodel

Before Remodel - We had an original 1959 home that had never been remodeled.

After Remodel

After Remodel - It's so wonderful, we always loved the home and now it's functional, cozy and modern!

Favorite Part Of Process

Favorite Part Of Process - Everything honestly! From design to construction, seeing the process daily was awesome!

Areas Of Satisfaction

Areas Of Satisfaction - Exceed ALL!

Areas For Improvement

Areas For Improvement - None.

Recognized Excellence

Recognized Excellence - Sierra, Ammon, Craig, Brian, Justin, Office gals, everyone! Such a great team, I already miss them!

Additional Comments

Additional Comments - Can't wait to work with you again!

Client's Why

Client's Why - Initial consultation showed that the Mountainwood team were good listeners, honest, enjoyed what they were doing and were very focused on providing the highest level of service to their clients.

Before Remodel

Before Remodel - Our primary bathroom needed updating and was not meeting our needs fully.

After Remodel

After Remodel - Our primary bathroom is so much more functional and attractive with beautiful finishes. The Mountainwood team was highly focused on creating an excellent design and executed well on the design during the construction phase.

Problem Resolution

Problem Resolution - The design and construction team were highly responsive throughout the process

Design Knowledge

Design Knowledge - Angela was excellent in listening to us, generating creative ideas and very enjoyable to work with. Angela was very detailed oriented and it was easy to communicate with her.

PM Professionalism

PM Professionalism - David was excellent to work with and very responsive to anything expected or unexpected that came up during the project. David was very on top of the project.

Value Received

Value Received - This isn't specific to Mountainwood. Prices for construction have gone up over the last several years so the project budget was above our initial expectation.

Favorite Part Of Process

Favorite Part Of Process - Both the design and the construction.

Recognized Excellence

Recognized Excellence - Ammon, Angela and David were all excellent. We would want them as our team on any future projects.

Client's Why

Client's Why - They had a Showroom, CAD and BuilderTrend App

Before Remodel

Before Remodel - Dark kitchen cabinets and floor

After Remodel

After Remodel - So much lighter and brighter!

Problem Resolution

Problem Resolution - We had a couple cabinet issues but they were resolved.

Favorite Part Of Process

Favorite Part Of Process - Going with Darby to make our selections

Areas Of Satisfaction

Areas Of Satisfaction - We are overall very happy with our remodel!

finding a contractor that offers more than demo and rebuild is important. MH brings so much more with design and materials selections. and trust that the project will really be worth the time and expense.

Client's Why

Client's Why - we have had two home projects done by MH and they are both high quality and on time.

Favorite Part Of Process

Favorite Part Of Process - just seeing the whole transformation is worth it

Additional Comments

Additional Comments - it is worth investing in your home and it is important who you trust to make it happen. thank you MH.

Client's Why

Client's Why - Full solution remodel, strong history in the industry, good vision

Before Remodel

Before Remodel - Dated and needing of functional improvements

After Remodel

After Remodel - Beautiful and functional

Favorite Part Of Process

Favorite Part Of Process - Design

Areas Of Satisfaction

Areas Of Satisfaction - Build quality, on schedule, on budget

Recognized Excellence

Recognized Excellence - Darby! Her design expertise and guidance made all the difference with this renovation

Client's Why

Client's Why - We were impressed by the employees at our initial meetings.

Before Remodel

Before Remodel - The bathrooms were very poorly done and deteriorating.

After Remodel

After Remodel - The bathrooms are beautiful and much more functional. We are no longer embarrassed to have guests use the bathrooms!

Trade Partners

Trade Partners - Almost all of the trades were FANTASTIC. The painters could be more thorough.

Invite Back

Invite Back - Absolutely - plan to!

Favorite Part Of Process

Favorite Part Of Process - Watching the transformation - it was exciting.

Areas Of Satisfaction

Areas Of Satisfaction - I was particularly impressed with the friendliness and capability of the Mountainwood staff and trades. Good people all around.

Areas For Improvement

Areas For Improvement - I wouldn’t say they fell short of my expectations, necessarily, but the painters could have been better.

Recognized Excellence

Recognized Excellence - Everyone we worked with was excellent. Cory, Sarah, Ammon, Tino and Jose!

Additional Comments

Additional Comments - Working with a contractor that you and your friends and family have no previous experience with is daunting. Mountainwood did a fantastic job and was easy to work with. We are very pleased and plan to work with Mountainwood again!

Yes we would recommend. Would make it clear about communication and planning inspections.

Client's Why

Client's Why - Reputation and neighbors recommendation

Before Remodel

Before Remodel - Just out of date, mid 80’s construction and several functions were no longer working

After Remodel

After Remodel - Areas of the house are more functional and most functions up to date and improved

Expertise

Expertise - Excellent work, they need to pay attention to details. Details are the difference between very nice and excellent

Schedule

Schedule - Yes

Budget

Budget - Preplanning would reduce the number of changes. We accept changes because of our change of mind but not ones that should be recognized up front by inspection.

Problem Resolution

Problem Resolution - Need to be very persistent.

Sales Knowledge

Sales Knowledge - Excellent

Design Solved Needs

Design Solved Needs - Excellent

Design Knowledge

Design Knowledge - The best.

Trade Partners

Trade Partners - Most excellent

Trust

Trust - Yes

Value Received

Value Received - Excellent

Favorite Part Of Process

Favorite Part Of Process - Design and walk through

Areas Of Satisfaction

Areas Of Satisfaction - Materials used

Recognized Excellence

Recognized Excellence - Heather, Derek and Cory