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The installation team arrived a day earlier than scheduled (to my satisfaction), the project super was very informative and very attentive. He delivered superior customer service. The cleanup was a little less than I expected, but the super came on his own time to make sure everything was cleaned... more
Great service. Extremely polite, professional, & capable.
Easy to work with; stuck with me thru the insurance process even though it took 3 months.
Starlight Homes are beautiful and well designed. But the advertising maybe a little miss leading.Overall experience in buying a home was a bit much but they made it very comfortable.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of McCullough Contractors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys