Lyon Home Enterprises LLC

Very happy with them. They were straight up.

Recognized Excellence

I would like to recognize Jason Cutler for his exceptional service.

Areas For Improvement

Everything was perfect.

Areas Of Satisfaction

Lyon Home Enterprises LLC met or exceeded my expectations. They did everything excellently.

Additional Comments

If I had to do it all over again, I would do it again.

They just weren’t very organized. The communication just wasn’t there and they got all of my paperwork mixed up. I just didn’t think the prices they were charging were right.

Additional Comments

We were very happy with the service. We have recommended them in the neighborhood as well for roofing. They have done a lot of homes throughout the neighborhood.

Nothing went according to plan or the way it was supposed to. I would not recommend them to anyone.

They need to pay their subcontractor.

It ended up okay.

Recognized Excellence

I would like to recognize the salesman Lee and installation crew and the supervisor for their exceptional service.

Areas Of Satisfaction

They exceeded my expectations in the speed in which they worked.

They were not good at communication or very good about getting back to us about things.

We had a lot of difficulty with the office staff returning our phone calls, and they did not follow through on dates and times as promised.

Time is money and money is time and you cost me a lot of time and money.

They were all great workers and a great company.

They were hired by my daughter because they were a large company but they sent people that did not speak English and they did things that were not supposed to be done and not being able to communicate was very disturbing.

They were very slow to respond to my complaints.

My roof repair date was pushed back 7 weeks without my knowledge, my repair crew refused to work for two days once my roof had been stripped and papered, the dumpster has been in my driveway for nine days and counting and my gutter repair isn’t until next week. Meanwhile my soffits are wide open, inviting animals into my attic. Other than that your service has been great! Oh, I forget to mention that the crew destroyed my garden by tarping it in the heat! I had just put $200 worth of new plants in!!! I was told my appt was for June 17th. They did not show up. I have called, but they have not returned.

Everything that could go wrong did. It took way longer. I was not happy with the people. I couldn't speak to anyone because nobody spoke English. I had people coming in the house that were not doing what they were supposed to do. I had a dumpster in my yard for a month before they started. They finished December 14th and I had the dumpster through the first of the year. They overfilled it, which is why they wouldn't pick it up. They never finished the work that was supposed to be completed inside. I had a strong disagreement with the owner. I was very unhappy with them. I would never use them again, and I would never recommend them to anybody. This was a year and a half ago and maybe things have changed, but I was not happy with them when I used them.

It depends on what the next question is. When they first came, it was raining and I had additional damage done to my home.

Areas Of Satisfaction

Lyon Home Enterprises LLC met or exceeded my expectations. They followed through on what they said they would do.

It did take a while, they were bad about returning phone calls in the beginning, and our roof got continuously pushed back, and I think it was due to the last previous hurricane that had happened. Once they did get it together and focused on our project, they did do a good job.

Additional Comments

Robert Danisavage was great and very helpful through the entire process.

They were not communicative. When there was a problem, they acted like it was your problem and not theirs.

Poor follow through, poor follow-up, and they left trash and nails all over my yard. It took one year from the time they received insurance payment from my insurance company for them to get someone in to do the job. I had to file a complaint with the insurance fraud department.

Recognized Excellence

I would like to recognize Jason for his exceptional service.

Lyon Home Enterprises LLC is a great company. They are very helpful and efficient. I highly recommend Lyon Home Enterprises LLC. They are the best!

The actual workers do a pretty good job. The customer service is awful. Never returns calls and when you do get through, the person you want to talk to has 'left for the day'. Can't recommend Lyon based on the customer service.

Recognized Excellence

Lee Paulsen was great; kept us informed; provided needed paperwork