Areas Of Satisfaction - They did everything in the contract and reached above my expectations. They met my expections in all areas.
Referral - I will call them for another roof installation for another home.
Recognized Excellence - Doug Keel was very helpful in the estimating and contract process.
Areas Of Satisfaction - The crew was very professional and quiet! We were home during the roofing. The work was noisy, but the crew was very polite and quiet.
Areas Of Satisfaction - I was most satisfied with the sales represenative. He was super and coordinated everything with the insurance.
Additional Comments - They did an overall good job.
Frank did a great job helping us getting our roof replaced.
Areas Of Satisfaction - Frank knew how to interact with the insurance company and handled that.
Recognized Excellence - Frank, the salesman, was exceptional.
Recognized Excellence - I would like to recognize Doug.
Areas Of Satisfaction - I was satisfied in all areas.
On time, on budget, efficient and disciplined work force, job site left clean. ,
Additional Comments - I would recommend Lanier roofing for residential roof replacement.
Recognized Excellence - Everybody involved with this project.....and the boss who came by for the final chat.
Areas Of Satisfaction - Well organized staff for every stage of the project. Sincerity in caring and effectively resolving issues quickly. They did what they said they would.
Recognized Excellence - Doug Keel was honest, upfront, easily contacted and represented Lanier very professionally. Good job Doug thanks for all the help!
Recognized Excellence - J. Alex Coleman and John were exceptional.
Areas Of Satisfaction - They met all expectations. It's not leaking anymore.
Areas Of Satisfaction - Very organized and cleaned up nicely
Recognized Excellence - Frank was really good in the bidding process and getting back to me very timely. He also followed up the next day after work was completed to insure I was satisfied.
Areas Of Satisfaction - The staff was professional, responsive, knowledgeable, didn't rush us, etc.
Recognized Excellence - Chris did a great job checking on us, following up after the roof was installed. Herman McDuffie was also very professional and helpful by following up on a few areas after the installation.
Areas Of Satisfaction - I was pleased with the meeting with Chris and getting the business part work out. It was excellent.
Areas Of Satisfaction - They did the roof and solved the leaking issue, and the job was done right!
Recognized Excellence - I would like to recognize the crew and Frank Bullington.
I was happy with their service and quality.
Areas Of Satisfaction - Their communication was good.
Recognized Excellence - I was pleased with J. Alex Coleman.
I enjoyed working with Lanier Roofing and I would recommend them to anyone!
Areas Of Satisfaction - I was most satisfied working with Jerry and his crew. They were very professional.
Recognized Excellence - I would like to recommend Jerry and this whole crew!
Quality Of Materials - Excellent reputation.
Quality Of Materials - So far so good!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Lanier Roofing and Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys