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Installation crew , Rob M, Joe W, Mike M and Paulson E did an excellent job replacing entire cooling system.
In the end, the job met agreed upon standards. However, it took multiple attempts to get the job done right. I felt like i had to provide the quality assurance on my job vs. Fresh Coat. I was out of town when the work was completed. Upon returning home, i found that not all areas included in the... more
They didn't clean up after themselves. Initially, it looked like they were professional, but they left my house a mess and there is paint everywhere on my door knobs, counter tops, and carpets. They left their trash from the food that they were eating and they left the bathroom a mess.
Joe his team did such an awesome job. They were professional and polite. We just love how our house looks.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of JS Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys