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The salesman was knowledgeable, and when I asked for updates on manufacture, delivery and installation dates, I received them. The work crew showed up on time, with the correct windows and installed them correctly. Windows look great and work fine. I'm happy with the entire process.
every thing went smoothly
The project manager was thorough, complete, and competent. He was articulate, well-informed and responsive. He is an excellent worker.
Everything was great, except for the fact that the wrong window came in and was installed. They ended up having to come back out and reinstall the correct window, but it was months after the original start date.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Internet Listingz as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys