Integrity Restoration is very quick. I have not had a big track recond with them. They were on time and I am impressed with how quickly they came. I am not at the end of the project yet.
I felt that they were more motivated by money than anything else which caused them to go above and beyond what needed to be done.
There have been too many difficulties with incompetent employees, and management and supervisory employees not showing up.
Quality Of Materials - We are satisfied with the materials, but the insurance company paid for the materials. We are in the midst of rebuilding our walk-in shower, which is being conducted and managed by an individual named James. He is the most competent, respectable person that anyone could ever imagine to rebuild a walk-in shower. He's an absolute gentleman who has done what he can. In some cases, he has done what he's had to do with a minimum of assistance from other employees. I have nothing but 150% recognition for James' professionalism. He is getting ready to add the tile to our bathroom floor. He is absolutely wonderful. He is very, very respectful, and quite obviously very competent. But, we also had one employee who came here that I finally advised the sub-management that he should never come back, because he was coming at 9:30 or 10:00 in the morning and going for lunch for an hour and leaving at 2:30 to 3:00. Most people work for eight hours a day, and he was working for four hours a day. I finally told them that I didn't want to see them again. He wasn't doing anything. They have removed him, and I don't want to see him again in this house.
Areas For Improvement - They did not fall short at all. They kept me well informed and I really appreciate that.
Areas Of Satisfaction - I was satisfied with the way they operated everything.
Recognized Excellence - I think all the guys worked well and they kept my updated on what they were doing. I appreciated that very much.
Dont know yet
During the water damage mitigation process Integrity Restoration lived up to their name. They provided excellent service and did what they said they were going to do in the time they said. They were very professional throughout the entire process and they did a great job!
Installation Crew - The whole mitigation crew did an outstanding job.
Areas Of Satisfaction - I like the fact that they sent the same crew every day. Sean was very professional and when he left he shook my hand. He was very thoughtful of my needs. The communication was very well.
Recognized Excellence - Sean was great and I would recognize him.
Areas Of Satisfaction - The scheduling process was very easy.
Recognized Excellence - I would like to recognize Louis and Leo.
Additional Comments - Louis and Leo went above and beyond their call of work. My daughter had a medical emergency, and they responded in a professional way. I will be contacting the company about it.
Areas For Improvement - NoneTeam members are professional
Areas Of Satisfaction - Mat, Charles, Damien and his work crew, ant max were so helpful !Ana and her Team members were very good in packing my house hold goods!!
Recognized Excellence - Charles, Mat, Damien, Max and Ana the packer
Areas Of Satisfaction - I was most satisfied with interacting with the staff.
Areas Of Satisfaction - The service manager answers my calls on the first ring!
Recognized Excellence - Ken Barkley, Matthew Davidson, Brandon Marshall
I have recommended them numerous times.
Likely To Recommend - I have recommended them numerous times.
Areas Of Satisfaction - I was most satisfied with their honesty.
Lead Source - I was recommended by my plumber.
It is quality work and a quality job. We were very satisfied.
The service was great and I was very happy with my designer.
It is a shame that they failed horribly with their communication with me and following through on my request because the workmanship and product are really good.
I am very disappointed with Morgan. Not only did the sales person, obviously,listen to what we needed the wrong material was ordered and delivered. I am satisfied with the material as it was an upgrade from vynil. The problem is now we have to hire someone to paint our house. Also one end of our hou... more
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