Reviews 29
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G.J.A.
I am very pleased with the workmanship and overall project delivered by High Point Remodeling LLC.
Scott K.
Excellent work and great communication. On time for the quote and completing the work.
Letcher J.
High Point replaced my roof. They were professional, neat and finished in a timely manner. J Letcher, Timonium, MD
M.C.A.
They were very efficient and did a good job. I am very happy with their work. The price was very competitive compared to the others quotes we received.
Schatell D.
High Point Remodeling did two jobs for me that were related: they put a new roof on my house (in one day!) and extended my front porch to the end of the house (about 3') and enclosed ⅓ of it. My husband and I met Chris at the MD Home Show, and were impressed with his ability to look at our home with a satellite and give us a price for a new roof (which turned out to be an excellent value, when we got other bids to compare). The roof work went perfectly, although the ridge vent required for the warranty has been odd--our room used to always be hot, but sometimes it now gets quite cold in the winter. Since I prefer it cold to sleep, it hasn't been an issue. The porch enclosure is fantastic! My whole house works better with an entryway and coat closet instead of just walking into the living room. The work was beautifully done, integrates into the outside facade, and even my neighbors love it. Chris suggested making the enclosed area a bit bigger than I'd been planning on, and I'm SO glad we did, and he suggested using a heated floor, which we love. They even recreated the millwork from our former front door to make the outside look as nice as the inside. We couldn't be happier with our new entryway!
Additional comments
Areas Of Satisfaction
The workmanship is really beautiful--we are SO HAPPY. Also, we've had a LOT of work done on this home and the last one, and know that jobs DON'T always go perfectly--and what really matters is how well a company communicates and how well they address issues if they do come up. For example, Chris had a pallet of brick delivered that didn't match the outside of our house--but could not have been more gracious about taking those back and letting us find bricks we liked better. Even as the bricks were being put up, I noticed one spot where the pattern didn't work (the bricks lined up straight instead of offset) and pointed it out to the guys. I was really stunned later to find that they had taken out 3 rows of bricks and fixed it! He and his guys were always nice, polite, and great to work with. And, Chris even let me hire the brick guys directly to do some steps for my backyard art studio, which was very kind of him.
Customer in Bel Air, MD
Problem Resolution
There were no problems.
Areas Of Satisfaction
I was satisfied with the installation and the contact with the owner.
Recognized Excellence
I would like to recognize Chris Garliss for the exceptional service.
Eric N.
We had a new roof put on by High Point. The roof looks good and after a week of rain, we have seen no evidence of any leaks. Chris Garliss was very helpful in choosing the right materials and really knows his stuff. Their price was right in line with other estimates that we received. We would have rated them at 5 stars, except that we had concerns about what happened with us on the actual day of installation. The workers who installed the roof appeared to be from another roofing company; in other words, a subcontractor. We were told that the workers were direct employees, so you may want to take that into consideration if that's a priority for you. When the job began, there was no supervisor present for the crew and the crew did not speak English well, so we had to perform a pantomime show. As the roof was being torn down, nothing was placed over our plantings, deck, or flagstone. We finally were able to get them to cover some things, but they did end up making a bit of a mess. At the end of the day, though, the crew did clean up the grounds very well, but we were left with a bit of staining from wet shingle material. We have relayed these concerns to Chris and if the company improves their communications and property protection we think they could truly be a 5-star company.
Owen M.
NEW ROOF, SUN-PORCH, DECK, NEW WINDOWS, REMODELED BEDROOM. ALL WORK WAS EXCELLENT!AND AT A GREAT PRICE.
Kathy Y.
Additional comments
Areas Of Satisfaction
good value, done quickly and timely
Maria C.
The owner really takes a lot of pride in the company. He came out directly and sat down and discussed everything thoroughly. He was very pleasant and knowledgable. He has been doing this kind of work since he was a teenager.
Additional comments
Clean & Safe
I was amazed by how well it worked.
Problem Resolution
I had no problems but they would have been good at dealing with them.
Areas Of Satisfaction
We got a product that cost more than I expected it to but they did not make us pay for it.
Recognized Excellence
The whole crew was great. It was very satisfying working with them. My neighbors had a nightmare experience with a contractor so I wanted someone certified in what they were doing. High Point came through in that respect; they did everything right.
Jessie W.
Additional comments
Problem Resolution
We didn't have any problems. Everything went very smoothly
Areas Of Satisfaction
I was most satisfied with High Point Remodeling LLC because the people who have classrooms in that area are very happy with them. They are able to open the windows now on a breezy day and get a nice breeze in the room. They also keep the rain out.
Recognized Excellence
The installers of the windows did a very good job.
Customer in Cockeysville, MD
Areas For Improvement
High Point Remodeling did not fall short of my expectations. I am having an issue with a leak around one of my sky lights but I will be in contact with them about fixing that soon.
Areas Of Satisfaction
I was most satisfied with the price and the salesman.
Paul B.
Additional comments
Sales Knowledge
He was very knowledgeable.
Areas Of Satisfaction
I was happy with High Point Remodeling LLC .They completed the work in one day and cleaned up thoroughly. The installation crew were nice guys.
Larry G.
High Point Remodeling's workmanship, concern for the customer, and concern about getting the job done right the first time, impressed us.
Additional comments
Areas Of Satisfaction
I was most satisfied that the people at High Point Remodeling always came to us about any problems they came across before trying to fix it. We had to have some of the roofing replaced with plywood because that was the best they were able to do. Before they did that they came to me. Whenever there were things that were not going to be how they first thought, they would come to us and let us know the problem. They made sure that we were aware of any issues before they corrected them. They listen to the customer.
Current Referrals
We have already referred High Point Remodeling to others. Two of our neighbors have had them re-do their roofs because of their workmanship.
Recognized Excellence
I would like to recognize Chris, the owner of High Point Remodeling. He was right on top of things. Also, I would recognize Ray and the other guy who dealt with the overall siding project, they were both very good. I think the other guy's name was also Chris. The roofers were Latino, the siding people were Korean, and the people who showed up to do the doors were American. The owner of High Point Remodeling is very much into being an equal opportunity employer. He cares about the workmanship more than the background of the people who do the work. He just wants to make sure that they are good workers.
C.N.A.
Lotz M.
Mark L.
Bruce H.
Bill K.
Fred P.
Kurt N.
Shirley D.
Bruce L.
John R.