Quality work completed at a fair rate, delivered as promised.
Hector and owner Chris
Job begun and completed on time
Impressed that the owner was the salesman and contact person from start to finish
They never gave me warranty information on the roof or on the solar fan they installed. I also had a separate issue with the roof. It wasn't High Point but it was the people that delivered the roofing material. When they put material on the roof, they dropped it with such force that it shook the house and broke one of my Hummel plates hanging on the kitchen wall. I can't replace it. I have called the roofing company and they never called back to replace the plate or somehow compensate. It would be hard to replace since they are collector plates. But again, it was not High Point, it was the people who delivered the shingles.
I can't remember their names, I believe they were Hispanic, but the men that did the work were excellent. They did a good job, they were conscientious, and worked hard. I can speak very highly of them.
I like Chris, he was the owner. We had good communication and he and his wife are nice. I like the job and they were cordial. The wrong type of product was ordered and we did have to wait a couple weeks, but everything is fine and I love the roof.
I am likely to recommend High Point Remodeling LLC to a friend. They were hard workers.
I would like to recognize Chris for his exceptional service.
We dealt with owner Chris Garliss and his foreman Dave mostly. They are very professional and knowledgeable. We are very happy with the work Dave did inside our house. We did not meet the crew who replaced our outdoor fencing since we were out of town at the time. But their work was excellent.
I am very pleased with the workmanship and overall project delivered by High Point Remodeling LLC.
They had to come back and fix something the day after install. A tool had been dropped and broke a piece of wood on my deck. They had to follow up to repair the damage which they took care of.
I am very satisfied with the end result. It is exactly what it was supposed be.
The gentleman that I spoke to in the beginning who described the work to me, did an excellent job.
Excellent work and great communication. On time for the quote and completing the work.
Fair price and good work
The time taken to describe the job and the sample materials to show what products were being used to complete the roofing jobs.
During my job. I had 3 or 4 other home owners in the same neighborhood used Highpoint Remodeling
High Point replaced my roof. They were professional, neat and finished in a timely manner. J Letcher, Timonium, MD
Good quality, guarantee that can be passed on to a new owner
Not at this time
Yes the Asian man who seemed to act as a job boss.
They were very efficient and did a good job. I am very happy with their work. The price was very competitive compared to the others quotes we received.
It took longer to get the products delivered than expected. We agreed on a date but because of the materials it took longer.
I am the most satisfied with the quality of the workmanship and the build out. They did an excellent job. You can't tell it is not original.
I have recommend them in the past to neighbors.
I wasn't there so I cannot rate this one. It was for a small job.
High Point Remodeling did two jobs for me that were related: they put a new roof on my house (in one day!) and extended my front porch to the end of the house (about 3') and enclosed ⅓ of it. My husband and I met Chris at the MD Home Show, and were impressed with his ability to look at our home with a satellite and give us a price for a new roof (which turned out to be an excellent value, when we got other bids to compare). The roof work went perfectly, although the ridge vent required for the warranty has been odd--our room used to always be hot, but sometimes it now gets quite cold in the winter. Since I prefer it cold to sleep, it hasn't been an issue. The porch enclosure is fantastic! My whole house works better with an entryway and coat closet instead of just walking into the living room. The work was beautifully done, integrates into the outside facade, and even my neighbors love it. Chris suggested making the enclosed area a bit bigger than I'd been planning on, and I'm SO glad we did, and he suggested using a heated floor, which we love. They even recreated the millwork from our former front door to make the outside look as nice as the inside. We couldn't be happier with our new entryway!
The workmanship is really beautiful--we are SO HAPPY. Also, we've had a LOT of work done on this home and the last one, and know that jobs DON'T always go perfectly--and what really matters is how well a company communicates and how well they address issues if they do come up. For example, Chris had a pallet of brick delivered that didn't match the outside of our house--but could not have been more gracious about taking those back and letting us find bricks we liked better. Even as the bricks were being put up, I noticed one spot where the pattern didn't work (the bricks lined up straight instead of offset) and pointed it out to the guys. I was really stunned later to find that they had taken out 3 rows of bricks and fixed it! He and his guys were always nice, polite, and great to work with. And, Chris even let me hire the brick guys directly to do some steps for my backyard art studio, which was very kind of him.
There were no problems.
I was satisfied with the installation and the contact with the owner.
I would like to recognize Chris Garliss for the exceptional service.
We had a new roof put on by High Point. The roof looks good and after a week of rain, we have seen no evidence of any leaks. Chris Garliss was very helpful in choosing the right materials and really knows his stuff. Their price was right in line with other estimates that we received. We would have rated them at 5 stars, except that we had concerns about what happened with us on the actual day of installation. The workers who installed the roof appeared to be from another roofing company; in other words, a subcontractor. We were told that the workers were direct employees, so you may want to take that into consideration if that's a priority for you. When the job began, there was no supervisor present for the crew and the crew did not speak English well, so we had to perform a pantomime show. As the roof was being torn down, nothing was placed over our plantings, deck, or flagstone. We finally were able to get them to cover some things, but they did end up making a bit of a mess. At the end of the day, though, the crew did clean up the grounds very well, but we were left with a bit of staining from wet shingle material. We have relayed these concerns to Chris and if the company improves their communications and property protection we think they could truly be a 5-star company.
Chris really knows his stuff. He was very helpful in recommending the right products. The price was right in line with other estimates and was not a concern either way (too high or too low). The crew did a great job on the roof itself.
Yes, and we have passed on a recommendation to several neighbors.
I was most satisfied with the quality of the equipment they used and the friendliness of their staff.
I would like to recognize Chris for exceptional service.
overall communication especially onsite
beautiful finished product - we are extremely happy.
I was most satisfied with the materials and the quality of the work.
I would like to recognize the owner of the company. He gave us a great quote months in advance and held to that quote when the work was contracted.
I am most satisfied with the good access to local vendors.
NEW ROOF, SUN-PORCH, DECK, NEW WINDOWS, REMODELED BEDROOM. ALL WORK WAS EXCELLENT!AND AT A GREAT PRICE.
THE OWNER HAS BUILT MANY HOMES AND IS VERY KNOWLEDGEABLE AND TRUSTWORTHY
ALL HIS EMPLOYEES AND SUB CONTRACTORS WERE GREAT
I am most satisfied with our interaction with the salesman and the crew. They were very attentive to what we wanted.
I would like to recognize Chris Garliss.
The workman was superb. He was meticulous and very careful. The owner was good too.
The lead workman was great.
Very good at staying on schedule and it was a tight one.
I received a lower estimate after High Point Remodeling's estimate and HPR matched the lower estimate!
Yes, the foreman but I forget his name.
I didn't really have any problems but hired a company to remove an old freezer fromt he basement and they showed up the same day High Point was working on the roof. High Point was nice enough to hold off long enough in the middle of the day to let the other conpany move the freezer up the outside steps and not drop anything on them. Nice to work with.
I received what I had expected.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of highpoint remodeling INC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys