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The quality and expectation were met with complete satisfaction. The expectations were very well accomplished and the design work in process was very helpful for completing the design we desired.
Our experience with Jason Newton, of Jenkins Restorations, was entirely positive. We are highly satisfied and would recommend him and his company to anyone who asks. Jason was attentive, worked to understand our needs, concerns and hopes for the project, and then, delivered. After many years of n... more
Our windows are beautiful. We had 5 windows replace in our kitchen and family room including one sliding glass door. The project ended up taking a few months, but in the end it is perfect!! We absolutely love our new windows.
Shaun was very knowledgeable and able to understand the scope of the project. He provided a prompt competitive bid. The crew was on time and pleasant to work with. They did excellent craftsmanship on the installation, and were eager to address any concerns. At a later date the crew stopped by to... more
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Hicks Construction Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys