they fail to come back to the address where the job was done to finish details left incomplete/damage.
They do awesome work. They do what they say they are going to do.
Areas Of Satisfaction - I was overall satisfied.
Additional Comments - I am very satisfied and would recommend the company to anyone.
Additional Comments - The company did a great job, and I am very happy with the results.
Customer service was superb.
Extremely interested, helpful, knowledgeable and professional. No tricks, they solve your problems exactly as agreed. I highly recommend Hero Restoration.
Areas For Improvement - none at all.
Areas Of Satisfaction - The commitment to the job and work ethic. The owner/manager was on-site at my home during the work.
Recognized Excellence - Luis and Johnnie.
Top notch professionalism.
Areas Of Satisfaction - Roofing and new gutters make the home look amazing.
Recognized Excellence - Luis Rodriguez.
Our roofing project with Hero Restoration was smooth and successful. Louis was very informative and a pleasure to work with. His crew was very respectful of my home and property. They took proper precautions for all of our landscaping and pool. We are very pleased with the final product and recommend their services 100%.
Hero Restoration was a great company to work with. They were professional, timely and did an excellent job. I would choose Hero Restoration anytime!
Areas Of Satisfaction - I was most satisfied with the customer service.
Recognized Excellence - I would Luis Rodriguez for his exceptional customer service.
Hero Restoration was fantastic to work with and they went above and beyond.
Areas Of Satisfaction - I was most satisfied with the quality of work, their professionalism, the communication from the company, and everything was excellent with our project.
Recognized Excellence - Luis Rodriquez did an amazing job communicating, he responded quickly, he showed up when he said he would, he completed the work on time, left our home neat and clean, and I would highly recommend him.
Additional Comments - Thanks to the entire team for completing a great job on our roof.
Thanks, home looks new again...
They were very professional and helpful!
I would not recommend them, their communication is negligible.
We've used Jenkins Restoration a couple of times, and each time they performed extremely professionally and competently.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Hero Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys