Work was done professionally but took quite a bit of time.
They are very knowledgeable and they went above and beyond to make sure that the project was successful.
My neighbor had his basement done and highly recommended them.
They came when they said they would. They worked hard all day. The areas they worked on look great.
The quality of the workmen was excellent. They were professional, courteous, and timely.
They are excellent from the customer service to the actual job itself.
Kelly was unbelievable and phenomenal. Edgar, who did my french drain was unbelievably excellent all around. They were both great.
I was most satisfied with everything from the communication of what going to be done, to the timeline, to the actual work, and the cleanliness of the job considering the size of it. We had an excellent experience.
Kelly was a pleasure to work with. She responded quickly to any concern I expressed and was efficient in scheduling the process.
I was feeling pretty hopeless in coming up with a solution for my flooding basement for an affordable price. I was not only surprised that they were able to meet both of those needs but that they did such a professional job.
Provided comprehensive and professional service throughout the project.
I was satisfied with their customer service.
They are very good! I am happy!
The overall Staff. The team that completed the work was respectful and courteous. Plus, Kelly the office manager was very responsive to all my inquiries.
They did a good job of workmanship and clean up. I check regularly and everything is working properly.
The installation of my complete drainage system around the entire basement floor is excellent, the installers did a very good job. I window well drains, two sump pumps and battery backup sump pump with a dehumidifier and so far all is working good. No more water in my basement, thank goodness. I also have carbon straps installed on one wall for extra support for a small horizontal crack in the block wall and I feel real confident the straps will work as designed. The crew worked very hard and completed the job within a speedy 4 days. I was very impressed. The dust was very very minimal and contained in the basement. The workers did a good job of cleaning up the entire construction area when done. I give them an A+ for big job well done.
Everyone who worked on my basement. Amazing crew.
The finished product. Life saver
A few days after waterproofing was completed in my basement and a flooting floor installed, I had water seepage come up through the seams of my floor covering and water seepage over the waffle board in my laundry room. Months after the contract was signed and shortly after indoor waterproofing work was completed, the salesperson attempted to more than double the cost of part of my contracted job involving work in my yard. He was rude and condescending when we refused to move forward with the increased proposed pricing for the outside work. Fortunately, the owner and I ultimately settled the matter without legal action. The salesperson was a poor representation of the company and its owner.
Our homeowners insurance agent!! Great recommendation!!
They work hard and fast. The communication on the schedule is great. They are able to solve problems quickly and adequately.
Very professional staff, worked was extremely satisfactory.
I was most satisfied with the work itself.
We aren't in the house full time and they sent pics at every step so I felt comfortable with them in the house, even though we weren't there.
I was happy with the end result. I combined 2 contractors. The coordination to work alongside another vendor and the fact they were able to accommodate me adding the bathroom at the same time was good.
I was most satisfied with the dust control and the knowledge of the salesman.
Outstanding experience from start to finish. Our project manager Michael was the most knowledgeable and detailed person we had encountered in choosing a contractor. Each of the three teams that completed the job were excellent.
I was most satisfied with the scheduling. It was very efficient.
Edgar is a hard worker and gets things done pretty quickly.
They were timely, did a really good job, and I would definitely recommend them!
I was satisfied all around. They did a great job. Kelly at the office was great. I was happy with it all around.
The response time from Chris was great. I had a lot of questions and I was able to text/call and he was quick to respond.
They were on time and finished ahead of schedule.
Excellent planning and follow up. The workers were courteous and respective of everyone's schedule. Their pricing was competitive and fair.
I would like to recognize my salesman and installers for their exceptional service.
I was most satisfied with the pricing and the repairs. Things went smooth and easy and they cleaned up well when they were done.
They were good all the way around.
I would really like to have received a complete copy of the work that was done and a copy of the finalized work to pass it on to whoever needs it next. I would prefer to get something by mail not online just with the description of work and the signatures.
Chris was very helpful and responsive.
Great followup through entire process ensuring everything was on time and concise
Everyone we were in contact with was exceptional! Great experience!
They turned up on time and completed the job quickly. Very professional approach.
Robert and his staff did an amazing job removing mold from my basement and reinstalling my basement back to it's original form. His workers are extremely trustworthy, honest, and reliable. Kelly is amazing as well!
I would like to recognize John and Shawn for their exceptional service.
I was most satisfied with the fact that they redid the system that they put in my house and it is superb. I will be worry free of water in my home.
Excellent experience and professionalism throughout the process. Recommendations for Structural Engineering evaluation and coordination were also handled smoothly and everything was done for a reasonable price. Communication was excellent throughout and wouldn't hesitate to recommend or work with again!
Chris was an excellent and patient resource through the whole project
They were professional. Workmen did everything. I was satisfied with their service.
Shawn, the lead tech did a great job.
I was most satisfied that they did exactly like they said they would do and they left my house clean. I was very pleased.
There were issues in regard to the water table situation that were effectively rectified after a series of issues. The bottom line is the job is now completed and was a success. The overall cost was much more than I expected.
The crew supervisor Edgar was excellent.
Job was completed on time and at budget.
Healthy way was great throughout the whole process of meeting, executing and finishing the project. The workers were great, explained everything they were going to do, were professional and fast. I was very happy with the end result. They relieved the stress I was dealing with since this was a rental house and I was concerned for the tenants. I would definitely recommend them to others.
They completed the project pretty much on time once they got started.
The staff at Healthy Way are exceptional! Very approachable and responsive.
Kelly Chrystal and Edgar...top notch
I waited a few months to complete this survey as I wanted to see how the system held up over several rain/thunderstorms and extreme weather systems. From a product quality standpoint, my wife and I couldn't be more satisfied. As homeowners who have unfortunately dealt with a couple of severe basement floods (forcing us to gut our finished basement, furnishings, et al and start over TWICE), we were highly skeptical that anything could solve the issue. Since Healthy Way installed their French drain system, our basement has been bone dry. Gone is the musky basement "scent" that we were accustomed; we finally have real confidence that our basement problems are resolved.From a company standpoint, we also couldn't be happier with the level of service Healthy Way provided to us. From Robert to the office staff to the cleanup crew to the drain installation team, every Healthy Way employee was polite, neat, respectful of our home, and focused on providing a clear explanation of what was happening during the process. We would not hesitate to recommend this company and their system to anyone based on our experience.
Edgar went out of his way to make sure we understood what work was being performed, what his expected timelines were, and answered any questions we had. He was also accessible via phone and text when necessary.
The system is fantastic, and the warranty is better than what we've seen with some of the other estimates we received when doing our initial vetting process. That said, Healthy Way's customer service really stands out for us. You want to work with companies that you feel are vested in making customers happy... and that was clearly evident in every touch point we had.
The staff at Healthy Way Waterproofing & Mold Remediation LLC are professional and extremely experienced. I would highly recommend them.
I would like to recognize Robert, Edgar and Kelly for exceptional service.
I am most satisfied with the waterproofing service.
This is the second home I have had them do water proofing and I am completely satisfied. I would recommend them!
All of them were very good. Robert was great and so were the guys.
I haven't had water since the proofing and that makes me very happy.
Everyone were great!
The person who came out and performed the work was excellent. I do not recall his name
The work was performed timely and without a mess
We heard about Healthy Way Waterproofing & Mold Remediation LLC because my daughter used them before we did. They are also members of the Shore Builders Association which is important to me.
I was most satisfied with the way that Edgar explained everything, described how the work would be done, and how the system would function.
I don't know all the worker's names. They were all very professional. Robert was very good. He explained everything to me when he came for the estimate. He did stop by when I had a concern and checked it out.
I was satisfied with the crews that worked here and Robert.
I was most satisfied with the workmanship and the level of cleanliness.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Healthy Way Waterproofing & Mold Remediation LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys