Areas Of Satisfaction - Communication was fabulous. The project had several delays that were weather-related. Rob always kept me in the loop and i never had to wonder where the project stood.
Areas Of Satisfaction - Excellent communication and project management
Scott & all of his employees were so polite & helpful,always got right back to you! Their attention to details was excellent & they never made me feel like I was asking too many questions(which I probably was) .We wouldn't use anyone else ! Kelly Koepenick
Areas Of Satisfaction - They were especially good in helping me decide on things such as paint colors,flooring,bath fixtures etc.(Scott even went with me to choose some things!)
we highly recommend GraceWorks.
Areas Of Satisfaction - Quality of work.
We have used GraceWorks for many years in our rental property. Over the years, together, we have discovered the best materials to be used in a high traffic environment. Quality of work has been excellent. Responsiveness to our deadlines excellent also. We have worked with several GW crew over the years. Scott only hires the best.
Lead Source - I heard about GraceWorks Construction from a referral.
GraceWorks is one of the best in the area. They are also renovation experts at the Shipwatch regime. I enoyed working with both Rob and Brandon...great work and we are thrilled.
Areas Of Satisfaction - Everything was fantastic. They do high high quality work and even offered great advice along the way.
we were out of state during the construction so some of the questions we are not able to make any comment on them. however we have used GraceWorks in the past and l would certainly use them on any projects in the future the communication with us during the project was outstanding.
Areas For Improvement - they exceeded our expectations!
Areas Of Satisfaction - all areas, they exceeded our expectations.
Budget - Our final invoice actually came in under the original estimate. GraceWorks' design staff helped us make design choices that were within our budget and that we ultimately love. It would have been very difficult to do so without their guidance and expertise.
Areas Of Satisfaction - GraceWorks has been such a pleasure to work with. Their service and personal attention cannot be overstated. Throughout the process, we've felt as though our project has been in the very best hands.
Construction Quality - This is a top-shelf organization!
Communication - We were very happy to receive weekly emails from Rob with progress reports and lots of photographs.
Areas Of Satisfaction - GraceWorks exceeded all our expectations! We are thrilled with the quality of their work, how well they worked to keep us informed of progress since we live out-of-state, their cooperation with my interior designer, and with their responsiveness after the job is finished. Highly recommend!
Very professional , great quality work. So pleased with our renovation ! Graceworks has a great team.
Areas Of Satisfaction - Quality and willingness to think outside the box with creativity . These things made our home what we had dreamed of! Working with Brandon also made the project go very well. He was always available to help and had great ideas! He is quite an asset to Graceworks
Areas Of Satisfaction - I was most pleased with the project. The quality of work is outstanding. Costs were the only issue in this projects.
My vocabulary does not possess enough accolades to describe Scott! He is so much fun to work with and has an amazing sense of design with attention to detail. On one of our projects he took an 1800's Queen Anne chest and converted it into a Bathroom vanity with an above counter bowl sink and granite top! He has completed two major renovations to my 3 bedroom condo at Wild Dunes. The first project included tiling the first floor; new vanity, lights, and tile in the master bath; new carpet upstairs; and a complete kitchen renovation. The second renovation included a complete bathroom renovation downstairs. With each project I picked out most of the materials before the project began and was able to fill in other needed items via the internet. Living out of state, I was only able to check on the progress of his work once on the first project before I came for the final walk through. Scott always emailed pictures to keep me up to date and answered all my questions. The quality of his work on the renovation was exceptional. If you took pictures of my condo now, it looks like they came out of a magazine. You should see the downstairs bath. He took out a wall and put in an upscale frameless door shower. The bathroom looks twice the size it did before the renovation! During the second project I did not even bother coming down until it was completed. Scott completed all projects in the designated time frame. I love his estimates. They are easy to read and understand. There are no hidden, unprojected expenses. I'm telling you Scott is Amazing, Creative, Honest and Hard Working! Before I met Scott, another contractor did a bathroom renovation that looked "Typical". Scott's renovations are "Designer" quality. He can complete any project no matter how difficult. The sky is the limit with Scott. Trust me, you won't be disappointed!
Likely To Recommend - I already have recommended them.
Areas Of Satisfaction - I was most satisfied with them finishing in such a timely manner and always being so dependable.
Lead Source - I think when we bought our beach house, the name was heard by word of mouth.
EXCELLENT JOB!! A few years ago, GWC rebuilt back stairs at our home, plus repainted entire home and other minor projects. This past summer, CWC installed a new window at our home. We will definitely use them in the future.
Areas For Improvement - It has been a couple of years, but they didn't really fall short of my expectations anywhere. If there were concerns, Scott was there. You could easily contact him and he would listen and handle them. Everything was very good.
Areas Of Satisfaction - I was pleased with everything. I loved the way it turned out--it was better than I thought it would be. I liked having an onsite owner who was very hands-on. That made a big difference. Scott was there everyday and, since I don't live where the project went on, it was important to know that someone was there. That was probably the main thing. There were very good subs who were eager to talk to me and show me what they were doing. It was good working environment and everyone got along. Also, Scott had lots of ideas to help me and he explained why my ideas might not work. It was very easy.
Lead Source - I heard about them through condo owner for whom he had worked. He was one of three different contractors from whom we received bids. We were competitive about it. It all worked out in the end.
If we have another project we would definitely use Scott and GraceWorks. He would be my first call. GraceWorks did a fantastic job, and if we have another project we will definitely use them.
GraceWorks Construction has the expertise to carry out complex projects and complete them in a timely manner and on budget. They were a great pleasure to work with and they met my expectations in every respect.
GraceWorks helped us transform our home through a major renovation and we've been delighted with the results. As out of state homeowners, the GraceWorks team was superb at communicating with us and putting us at ease while our project was underway. We look forward to doing more with them in the future!
Areas Of Satisfaction - I think they are a solid firm. Scott exudes integrity and we trust him immensely. As an out of state customer, his leadership of our project was strong and put us at ease throughout all phases of work. Good people and trustworthy.
Areas Of Satisfaction - This was for my condo in Isle of Palms so I wasn't there on a daily basis but they got started on time and everything went well. They kept me updated on everything and sent me photos of the job. I feel like they are very honest and reputable. Overall, I was extremely pleased.
Lead Source - Martha Seay, my designer at Exclusively Yours, recommended them to me.
Areas Of Satisfaction - Great service, super organized and professional
Lead Source - Word-of-mouth referral
We chose Graceworks based on a referral from a friend, the reputation they have in the area, andy the fair price they gave us for our renovation. Overall we are satisfied with their work. Where we have issues, they have agreed to repair them to our satisfaction at no additional expense. They are very responsive and believe in open and frequent communications. They try very hard to make sure their clients are satisfied with the quality of their work and that of their sub-contractors.
We've used GraceWorks Construction many different times on a number of projects for our home over the past 6 years. They've done everything from minor to significant projects including structural work. Our experience has been very positive. They are professional, responsible when it comes to the budget, and meticulous about contractors they select.
Areas For Improvement - They fulfilled our expectations.
Areas Of Satisfaction - The attention to detail and quality of the work.
Lead Source - They were recommend to us by an interior designer.
The contractors that were used were not respectful of our property and they caused damage to our property that Georgia Water and Fire were not willing to take responsibility for. It caused us additional damage and work that had to be done that they refused to complete
Fresh Coat Painters of Charleston gave us a very fair estimate for painting and then they came when they said they would and did all the painting precisely. I would strongly recommend them to anyone.
Jenny and JJ were great! From the beginning they helped us with every decision on our home and provided great insight making selections. Anytime we had a a question or concern they were quick to address it and come up with a solution.
When I spoke with the sales associate over the phone, really one guy was very professional. I'm from California and moved to South Carolina. When I got over there, I was basically told by him and everybody else that there was no inspection done. This is a brand new house. I was disappointed afte... more
Learn why professional home builders and home improvement contractors join our community of quality.Get started
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of GraceWorks Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys