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Pat is great to work with and his team does great quality work. I used them for several projects over a couple years and they always met my expectations.
We have had window panes replaced on 3 windows so far. the work has been well done. Pricing went up very significantly for the 3rd window which was just done. One pane cost us more to replace than the whole window had when we had it replaced.
Our dream home is fast becoming reality and we have had impeccable service at every stage of the building process. We have been so impressed with each Scarmazzi rep we have met and are so looking forward to calling Windsor Woods our forever dream home.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Firedex of Pittsburgh as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys