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Alex Montero was our service technician for the tune-up on our central air unit. He was great! He still made his appointment with us even though he was running late from a previous house, he stayed until the whole thing was done and it was past 9pm. I felt really bad. He even went above and beyond j... more
We had a problem that nobody else was able to resolve. Brothers Services Company was able to come up with a repair solution and we were pleased.
Designer was nice and attentive. She provided ideas and recommendations. This service is good for someone who does not what they want or where to begin or how to pull things together. But if you know what you want you can do it on your own
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Fahrenheit HVAC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys