The service was excellent. The people I dealt with were courteous and good.
When we decided to add solar panels to our home, we contacted four solar companies for quotes. The EGT Solar system was the only system that was battery ready. We spent several days researching all panels and components included in each quote. The data indicated that EGT Solar's panels were higher quality and had less efficiency loss over time. However, where EGT Solar really excelled was in their attention to detail and quality customer service. They are simply second to none.
EGT knows Solar, if you are looking to make the right choice, EGT is it.
EGT Solar staff has been pleasant to work with. Even through an equipment issue, they are working hard to fix it and have been good about keeping in touch with me.
Areas Of Satisfaction - They explained things, the process and the options very well.
Recognized Excellence - I would like to recognize everyone that I came in contact with, they were all good.
Areas Of Satisfaction - They exceeded my expectations as far as their workmanship and communication.
Additional Comments - I researched 3 or 4 solar energy installers and they were the best.
They were very easy to work with, and they answered my questions in a prompt and timely manner. They also kept the area clean while they did the work.
Recognized Excellence - I would like to recognize David for exceptional service.
Areas Of Satisfaction - They met my expectations in all areas, they are an excellent company to work with.
EGT is a local solar panel installer that uses good quality equipment and has the expertise to put together a well designed system. They do have some issues with internal communication, so if you're wanting something additional/different than their standard done, they may agree to something and then forget about it or not follow through on it. I had a difficult time figuring out what their standard equipment install looked like as each person at EGT seemed to have a different idea of how the system would be put together. Their work crews were pleasant to interact with and work well together. There were some minor issues during the install that could have been avoided if they would slow down a little and ask more questions. The city inspector asked them to fix a few of these things and they were prompt about taking care of it. The other item involved a poorly placed roof jack, which they were able to fix later with black jack.
Recognized Excellence - Bryan Lawley, the president of EGT, took the time to come and talk with us in person before signing the contract. He had a better understanding of the equipment that would be installed and how it worked than some of the competitors we had talked with.
Areas Of Satisfaction - The work crews worked well with each other and they were pleasant to interact with. They handled my confusion about what I was expecting reasonably well although I think it stressed both of us a bit and they really tried to help, but were limited in what they could do. The equipment that was installed is of good quality. I like the fact that EGT is a local company with their own work crews. They also did a good job handling the Idaho Power forms, the city permits, etc.
Recognized Excellence - Easy to work with and communication was awesome. I really enjoyed speaking with David White and Rob Black
Areas Of Satisfaction - Information and education was honest and non-aggressive in pushing a sale. I appreciated how they worked within my budget and was able to install right away after permitting.
Just a little disappointed they wasted some time with the wrong type inverter system after I told them our cell service was unreliable. The Idaho Power Rep drove up from Payette and wasted his time and their money because of it. I hope EGT will be more careful in rural areas and where cell coverage is spotty or unreliable.
Types of work - Very knowledgable and professional.
Clean - Very impressed.
Value - I did not shop around very much. Went with the recommendation of a friend and the way Mr. Lawley communicated with me. Feel good about it.
Recognized Excellence - I really liked all the guys that came out to the house. They were enthusiastic about what they do, friendly and efficient. I was particularly impressed when Posha came out to the house to do work on the inverter but also took the time to inspect the roof panels and even get up on the roof to insure all was as desired.
Areas Of Satisfaction - Communication was excellent and work efficiency very impressive.
Additional Comments - Thank you. Especially thank you for pioneering this field here in Idaho. The Earth needs more of you.
Recognized Excellence - The whole crew at the Elk Creek, Fairfield, installation were truly great. I hope we can do another project together.
Professional & Organized - Really felt like they had done this before and everything installed and got turned on with precision.
Areas Of Satisfaction - I ask a lot of questions. EGT made sure I understood before I bought.
Additional Comments - Thanks for taking the time to answer my questions.
I have used EGT Solar several times and they are always great to work with.
Communication - 10
Recognized Excellence - I would like to recognize the electrician that came down. Brian was also amazing to deal with.
Areas Of Satisfaction - They met my expectations in all areas. They are good at what they do. They were in and out, cleaned, and then were gone.
Additional Comments - I would recommend them to anyone. I have used them a few times and they did an amazing job. They always do.
Recognized Excellence - All of them were really good. Jed was very detailed on explanations and service.
Areas Of Satisfaction - EGT Solar met my expectations in all areas.
Schedule - Absolutely, 5. I actually got mine ahead of time.
Recognized Excellence - I'd like to recognize my salesman Dan Staples and Rob--and also, the two main installers; I think one was Jeb. They were all very nice, friendly, and professional.
Areas Of Satisfaction - The time frame they got the whole grid installed sooner than I could make the money for the down payment. Rob at the office gave me a whole extra week; I didn't pay them until a week after the job was installed, up, and running, so I thought that was pretty cool.
Recognized Excellence - Great customer experience working with EGT and getting the system installed
I had three solar companies come to give me an estimate when I was looking to resolar and hands down, by far, the representative for EGT Solarblew them out of the water! Their knowledge, portfolio, and proposal that was put together was great. Eli came with everything. They had an answer for every question and, hands down, he represented RGT solar very well. I am very, very well satisfied!
Recognized Excellence - Eli was the representative that came out and gave the proposal. He did an amazing job. ELi had so much knowledge about the store and my job and how it would turn out. The crew did an amazing job. They had the panels up by the first day. Everything about the battery went smooth from start to finish!
Areas Of Satisfaction - EGT Solar did amazing. They cleaned up on time. All of the employees were very professional. They answered my questions if I had any. EGT Solar did an amazing job. I really do believe that I picked the best solar company.
Recognized Excellence - Rob was fantastic to work with. He was very responsive and always had the information I was looking for. The installers were very polite, friendly and respectful. They did a great job.
Areas Of Satisfaction - Knowledge, friendly, clean, efficient.
Additional Comments - I would recommend them and I do to anyone who asks about my solar install. They took care of all permits and dealing with the HOA.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of EGT Solar as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys