Rob Black was very helpful
They have fallen short of my expectations in some ways. I have to keep reminding them of the agreement we have.
They are doing the work and they are doing what they said they would do. The only problem is it always takes me to remind them.
John Derig did a great job of keeping me in the loop.
The installation was efficient and professional
We are glad to be up and running. Hope everything will go smoothly from here.
Everyone we had contact with was an expert in their field!
No problems encountered
Not Applicable- No problems to resolve
We have not moved into our home yet. I am excite to get miniscule power bills though.
Rob Black was exceptional in supporting me through every stage of the process.
We have had a few problem with our installation. We were informed that we needed a trench dug for new conduit, but they were not very informative on the details needed until after the trench was dug and then we were informed that we needed a permit and inspection. I feel that we should have had an explanation of all the information before the work began.
We were given very good information up front before we started the project, and the installation of the panels and solar tube lighting were done very efficiently.
System hasn’t been used yet. Still waiting for Idaho power.
Yes Bran Lawley, and the entire installation crew.
I believe that initial analysis was well done. My goal was to Elemis ate the third tier IPC charges and it has done that. The size of my system was spot on.
I love the new enlighten app for the panel level read outs. I’m anxious to see the effectiveness of the various panel directions on summer output.
Robert was a great salesman.
I thought they all did a real good job.
They met my expectations on everything.
I think EGT Solar did a real good job. The salesperson told me when they started that they were not the most expensive or the least expensive. I think that's true, but I think they have a real good value and warranty on their work, and they were quick about getting in here and getting it done once they got the permits. I am 100% happy with it so far. The power company hasn't come out to put on the net meter so it's not actually working, but that's not EGT's thing. I am happy with the system so far and with everything that they've done, but I won't actually know until it gets turned on. It's just the process, but I am sure that if there were problems that EGT would be right out to fix them.
Install looks clean and professional. Despite there being a lot of wind while they were installing, there was very little garbage lost off the roof. All garbage and extra equipment was cleaned up and organized every day before the install crew left.
System is not operational yet if everything works as it is supposed to, the value will definitely be there.
Eli Bowles was the sales rep Eli was prompt in answering all our questions as well as being timely in getting us a quote and updating the sales docs. Josh Goedhart was very good during the install.
I think everything went well as a whole is going well. Eli made the process up to document signing extremely easy. Josh got the install done well before I had anticipated it being completed. The install looks very clean and professional.
They exceeded my expectations in communication.
I have talked to a couple of friends about EGT Solar and they are very interested.
His name was Rob and he was very good. He came back several times and answered all of my questions and was very thorough.
I would recognize Rob for his exceptional service. He was very good, came back several times to answer all of my questions and he was thorough.
They met my expectations with them cleaning up every day before they left, they covered their shoes before they came to the carpet, they helped with any questions or electrical problems that I had and explained how the system worked.
I would like to recognize the salesperson Mr. Black for his exceptional service.
I would have to question the value. I don't know how much the value is when it comes to solar. I don't know if it makes the home pricier or not.
Everyone I worked with was good.
I was most satisfied with their professionalism and their knowledge about solar.
I am quite satisfied!
They did great work and are really high integrity.
Brian, Austin, and Ryan all provided exceptional service.
They exceeded in taking care of problems that arose.
From beginning to end of the project, problems cropped up. They were outstanding in taking care of it and did not shirk their responsibilities. They went above and beyond to take care of the problems that came up during the process.
Rob, my salesman was great.
The speed and efficiency of the work were great.
Everything was awesome and they did a great job.
It wasn't too long ago though.
Josh did a good job.
Their knowledge met my expectations.
I already recommend them to two people.
I worked with several people. Kevin King and Mr. Black should be recognized. Mr. Black is who I worked with in the past for the state of Idaho.
Everything went well. When you go Solar, you have to go through a long permit process. EGT was always letting us know where we were every step of the way. They did the work in the time frame that they stated as well. It was all good.
The people who pass us are always asking about the solar panels. I tell everyone who asks about EGT Solar.
So far yes.
They explained the installation well and seemed knowledgeable.
Rob, Josh, and Gary all did an excellent job. They were very professional and terrific to work with.
Dick Black was professional and prompt.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of EGT Solar as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys