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Our experience has been great. Kevin is very professional,friendly & experienced. His project manager,Rosemarie is priceless, with her background in design,her advice on materials & color are impeccable. Could not have made all decisions on this project without her input. I would still be deciding o... more
i wish I had the opportunity to clean around the area before the new water heater was put in place. There was dirty mess I couldn't get to when the water heater was put in place. I didn't realize until after the men had left. I cleaned as best as I could.
We have been in business for over 40 years and used many appliance companies in the past, But since We started using Kieffers I have never had a bad experience with them, My contact is Katie she is very knowledgeable on old and the newest product and aware of codes her concern is not only in making... more
Our designer, Erin, was outstanding and we would love to work with her on future bathroom projects.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Earticles as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys