The finished product was acceptable, but the communication, attention to detail, and pride of workmanship, particularly with the senior staff was very poor. The prevailing attitude seemed to be path of least resistance to get the job done, pointing fingers at other trades whenever possible, and sticking the client with as many costs as possible. The senior construction manager was especially poor on those fronts, had an arrogant attitude and to make matters worse, on the few occasions he actually showed up on site, was spitting tobacco amidst a pandemic. The guys on site doing the work were largely unsupervised and regularly left messes for me and other contractors to clean up.
Communication - Janice Taylor is awesome! She is knowledgeable, responsive, and always helpful.
Additional Comments - I have been very happy with their service.
We’ve had two pools built and serviced by Douglas Aquatics, the first in the mid-90’s and one last year. We went to them the second time because of our great first experience and they didn’t let us down. They have a long term solid record of quality and service. The sales, construction and maintenance employees we deal with are always professional, trained, reliable and friendly.
My experience was good. This was the second time we had Douglas Aquatics install an inground pool for us. This speaks volumes re: our experience.
I have been dealing with a multiple year issue with my pool. It is yet to be resolved and acknowledging the issues would be a great start.
mgmt good, line staff at the end of the season (after students have left) horrible. very disappointed
No comment at this time
The teams that come out here are professional, reliable, friendly.
I have been happy with Douglas Aquatics.
Since we are not open this year and we are just receiving services to maintain the pool I have had to call numerous times to get someone to put water in the pool when it was low, to get the green algae out of the pool. It does not appear that someone is coming on a regular basis to maintain.
Most satisfied that Barry came and took a look at our project himself to be sure that they would be able to do a No. 1 job on our bath. It shows me that they care that the job is done right. They added a special touch by sending us large plush towels after the completion of the job as thank you gif... more
We had a very positive experience American Exteriors and Masonry with all aspects of our front walk project, from the initial presentation of options, ideas, materials, etc., to the project completion. Communication was good throughout and all inquiries were addressed promptly. We are very pleased... more
Steve Kemper Builder LLC is an excellent company!
I was very satisfied with them.
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