Communication - Janice Taylor is awesome! She is knowledgeable, responsive, and always helpful.
Additional Comments - I have been very happy with their service.
We’ve had two pools built and serviced by Douglas Aquatics, the first in the mid-90’s and one last year. We went to them the second time because of our great first experience and they didn’t let us down. They have a long term solid record of quality and service. The sales, construction and maintenance employees we deal with are always professional, trained, reliable and friendly.
My experience was good. This was the second time we had Douglas Aquatics install an inground pool for us. This speaks volumes re: our experience.
I have been dealing with a multiple year issue with my pool. It is yet to be resolved and acknowledging the issues would be a great start.
mgmt good, line staff at the end of the season (after students have left) horrible. very disappointed
No comment at this time
The teams that come out here are professional, reliable, friendly.
I have been happy with Douglas Aquatics.
Since we are not open this year and we are just receiving services to maintain the pool I have had to call numerous times to get someone to put water in the pool when it was low, to get the green algae out of the pool. It does not appear that someone is coming on a regular basis to maintain.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Douglas Aquatics, Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys