About this company
Douglas Aquatics, Inc
Welcome to Douglas Aquatics, Inc., your premier full-service custom pool, spa and fountain construction firm serving Central Virginia including Richmond, Fredericksburg, Charlottesville, Williamsburg, and the surrounding areas. Since 1970, Douglas Aquatics has been providing the area with elegant, award-winning pool design, construction and renovation services, as well as dependable residential and commercial pool service, maintenance and management. With more than 49 years of experience, we are confident the quality, service and integrity Douglas Aquatics offers is the right fit for you.
GuildQuality surveys
Reviews 45
Of 45 respondents, 45 left a reviewRecent reviews
Taylor W.
The finished product was acceptable, but the communication, attention to detail, and pride of workmanship, particularly with the senior staff was very poor. The prevailing attitude seemed to be path of least resistance to get the job done, pointing fingers at other trades whenever possible, and sticking the client with as many costs as possible. The senior construction manager was especially poor on those fronts, had an arrogant attitude and to make matters worse, on the few occasions he actually showed up on site, was spitting tobacco amidst a pandemic. The guys on site doing the work were largely unsupervised and regularly left messes for me and other contractors to clean up.
Lynda S.
Additional comments
Communication
Communication - Janice Taylor is awesome! She is knowledgeable, responsive, and always helpful.
Additional Comments
Additional Comments - I have been very happy with their service.
Dennis L.
We’ve had two pools built and serviced by Douglas Aquatics, the first in the mid-90’s and one last year. We went to them the second time because of our great first experience and they didn’t let us down. They have a long term solid record of quality and service. The sales, construction and maintenance employees we deal with are always professional, trained, reliable and friendly.
Customer in Williamsburg, VA
My experience was good. This was the second time we had Douglas Aquatics install an inground pool for us. This speaks volumes re: our experience.
Customer
I have been dealing with a multiple year issue with my pool. It is yet to be resolved and acknowledging the issues would be a great start.
Michael H.
mgmt good, line staff at the end of the season (after students have left) horrible. very disappointed
Customer
No comment at this time
Joseph S.
The teams that come out here are professional, reliable, friendly.
Craig D.
I have been happy with Douglas Aquatics.
Customer
see below
Terry F.
Since we are not open this year and we are just receiving services to maintain the pool I have had to call numerous times to get someone to put water in the pool when it was low, to get the green algae out of the pool. It does not appear that someone is coming on a regular basis to maintain.
David S.
Customer
Tammy M.
Dan J.
Julia S.
Sharon M.
Donna S.
Holly W.
Scott C.
Daniel R.
Dick E.
Jo M.
Marshall A.
Bryan J.
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My experience and Ali was extremely professional. They were always thoughtful and always thinking of the quality of the materials and the work. They were very patient. I have already recommended them to my friends.
Nearby answers
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