The finished product was acceptable, but the communication, attention to detail, and pride of workmanship, particularly with the senior staff was very poor. The prevailing attitude seemed to be path of least resistance to get the job done, pointing fingers at other trades whenever possible, and sticking the client with as many costs as possible. The senior construction manager was especially poor on those fronts, had an arrogant attitude and to make matters worse, on the few occasions he actually showed up on site, was spitting tobacco amidst a pandemic. The guys on site doing the work were largely unsupervised and regularly left messes for me and other contractors to clean up.
Communication - Janice Taylor is awesome! She is knowledgeable, responsive, and always helpful.
Additional Comments - I have been very happy with their service.
We’ve had two pools built and serviced by Douglas Aquatics, the first in the mid-90’s and one last year. We went to them the second time because of our great first experience and they didn’t let us down. They have a long term solid record of quality and service. The sales, construction and maintenance employees we deal with are always professional, trained, reliable and friendly.
My experience was good. This was the second time we had Douglas Aquatics install an inground pool for us. This speaks volumes re: our experience.
I have been dealing with a multiple year issue with my pool. It is yet to be resolved and acknowledging the issues would be a great start.
mgmt good, line staff at the end of the season (after students have left) horrible. very disappointed
No comment at this time
The teams that come out here are professional, reliable, friendly.
I have been happy with Douglas Aquatics.
Since we are not open this year and we are just receiving services to maintain the pool I have had to call numerous times to get someone to put water in the pool when it was low, to get the green algae out of the pool. It does not appear that someone is coming on a regular basis to maintain.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Douglas Aquatics, Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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