Everyone involved in our project, from our 1st meeting with our salesman (Brian), to the design team, project manager and everyone else who worked so hard (especially Dave), as well as hired contractors, treated us with the utmost respect. We had our home under construction for over 6 months and I never heard anyone get upset and never heard one inappropriate comment or swear word come out of anyone's mouth (very impressive). Every crew cleaned up at the end of the day. We challenged Custom Built with some special needs on our project. We had a few hiccups along the way, mostly on our part, but Custom Built dealt with them and made sure we got what we needed.
We have already referred to a friend who has hired CustomBuilt for a basement project
Most amazing experience, starting with Brian, he was truly the best, made the process amazing, as for the production team, and ones who built the deck, respectful, polite, hardworking, they listen, go way more than the extra mile, I will always use them and spread the word constantly
The quality, friendliness, and cooperation were superb!
Quality work with nice workers and they left a clean job site.
Excellent design process, quality materials, good workmanship.
They are fabulous.
Custom Built staff was friendly and they followed through on their commitments. They are a well organized company that utilizes technology and personal touch to get the job done.
end result is wonderful. Management of the project by Custom Built was invaluable.
Went quickly and smoothly. Crew stayed on work until completed.
I now have a beautiful, professionally-built deck!
It was a high quality, and transparent service and installation.
The initial design phase took into account my wants and advice from the design agent. The construction crew started earlier that expected and used quality materials. The demolition of the old porch structure and the new construction took only three days. The crew cleaned up the work site at the end of each day.
They were really good and efficient.
We hired Custom Built to design and build our deck. They exceeded all expectations! The entire process went smoothly. The steps were explained upfront. We presented ideas and sent pictures of what we wanted. They presented multiple design options and we chose one. Supplies were ordered and as soon as supplies arrived, our deck was quickly built. We were updated every step of the way. It was done far ahead of the anticipated schedule. Everybody was professional and the process was efficient and flawless. We highly recommend them and will absolutely use them again in the future.
I hired Custom Built to demolish my old deck and put up a new one with Trex decking material. The design crew and construction crew were EXCELLENT! Friendly, and did a great job. I am SO happy with my new deck! The design crew met with me three 3 times for 2-hours to show me what they had come up with as a design, and to ask about any changes I wanted to make. So thorough! And they kept in touch with me regularly. Custom Built was an excellent choice for my new deck. People who've seen it have said "It's gorgeous!!"
I would not hesitate to recommend them to a friend. They were good to work with, competent, and professional. I got exactly what I wanted. The end result is beautiful, functional, and meets our needs.
Projects are not complete yet.
Professional and QUICK communication! Tough to find excellent work in this field. Super happy with the results of my deck :)
We were very satisfied with the final product. The process was a bit clunky but I think Covid had a lot to do with the timing of things. We are going into second phase and hope the coordination between contractor is smooth so the project gets finished without too much interruption
Recognized Excellence - I would recognize the installation manager, as he was very professional, and I still am very pleased with him.
Areas Of Satisfaction - Generally speaking, it was a pleasant experience.
Recognized Excellence - This is the second time I've worked with Dave on projects, he does a great job. Everything is very clean and there's good communication about the project. He asks good questions and points out various items to make sure you're getting things the way you want them.
Additional Comments - I'm very happy with my project and will get a lot of use out of my covered patio.
Recognized Excellence - They were all good!
Areas For Improvement - They did not fall short in any area.
Areas Of Satisfaction - They are always very good with their craftsmanship and everything! We have used them for many years.
Additional Comments - They did a really good job!
The work was begun and completed within two weeks, with which we were very pleased. The installers were not only professional and knowledgeable, but also very efficient. I couldn't have asked for a better job.
Types of work - We had the furnace replaced, AC replaced, and a new water heater installed.
Areas Of Satisfaction - Exceeded in all areas. I am sure the items we had installed significantly reduced our utility bills. With the installation of a drop ceiling and panel lighting, the basement went from "dismal dungeon" to a bright open area with no dark corners.
Recognized Excellence - Dave
Areas Of Satisfaction - I love the floor and the cabinets. They also recommended a pedestal sink because I was trying to create more floor space so my husband could easily get into the bathroom with a walker. The shower is nice.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Custom Built Design & Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys