end result is wonderful. Management of the project by Custom Built was invaluable.
Went quickly and smoothly. Crew stayed on work until completed.
I now have a beautiful, professionally-built deck!
It was a high quality, and transparent service and installation.
The initial design phase took into account my wants and advice from the design agent. The construction crew started earlier that expected and used quality materials. The demolition of the old porch structure and the new construction took only three days. The crew cleaned up the work site at the end of each day.
They were really good and efficient.
We hired Custom Built to design and build our deck. They exceeded all expectations! The entire process went smoothly. The steps were explained upfront. We presented ideas and sent pictures of what we wanted. They presented multiple design options and we chose one. Supplies were ordered and as soon as supplies arrived, our deck was quickly built. We were updated every step of the way. It was done far ahead of the anticipated schedule. Everybody was professional and the process was efficient and flawless. We highly recommend them and will absolutely use them again in the future.
I hired Custom Built to demolish my old deck and put up a new one with Trex decking material. The design crew and construction crew were EXCELLENT! Friendly, and did a great job. I am SO happy with my new deck! The design crew met with me three 3 times for 2-hours to show me what they had come up with as a design, and to ask about any changes I wanted to make. So thorough! And they kept in touch with me regularly. Custom Built was an excellent choice for my new deck. People who've seen it have said "It's gorgeous!!"
I would not hesitate to recommend them to a friend. They were good to work with, competent, and professional. I got exactly what I wanted. The end result is beautiful, functional, and meets our needs.
Projects are not complete yet.
Professional and QUICK communication! Tough to find excellent work in this field. Super happy with the results of my deck :)
We were very satisfied with the final product. The process was a bit clunky but I think Covid had a lot to do with the timing of things. We are going into second phase and hope the coordination between contractor is smooth so the project gets finished without too much interruption
Recognized Excellence - I would recognize the installation manager, as he was very professional, and I still am very pleased with him.
Areas Of Satisfaction - Generally speaking, it was a pleasant experience.
Recognized Excellence - This is the second time I've worked with Dave on projects, he does a great job. Everything is very clean and there's good communication about the project. He asks good questions and points out various items to make sure you're getting things the way you want them.
Additional Comments - I'm very happy with my project and will get a lot of use out of my covered patio.
Recognized Excellence - They were all good!
Areas For Improvement - They did not fall short in any area.
Areas Of Satisfaction - They are always very good with their craftsmanship and everything! We have used them for many years.
Additional Comments - They did a really good job!
The work was begun and completed within two weeks, with which we were very pleased. The installers were not only professional and knowledgeable, but also very efficient. I couldn't have asked for a better job.
Types of work - We had the furnace replaced, AC replaced, and a new water heater installed.
Areas Of Satisfaction - Exceeded in all areas. I am sure the items we had installed significantly reduced our utility bills. With the installation of a drop ceiling and panel lighting, the basement went from "dismal dungeon" to a bright open area with no dark corners.
Recognized Excellence - Dave
Areas Of Satisfaction - I love the floor and the cabinets. They also recommended a pedestal sink because I was trying to create more floor space so my husband could easily get into the bathroom with a walker. The shower is nice.
Recognized Excellence - Dave is an excellent carpenter.
Areas Of Satisfaction - The quality of materials used and workmanship, the timeline and the price all exceeded my expectations.
We had a couple of hiccups along the way where the screens on the screens porch were to be replaced and the porch painted. We thought the screen should be done after the painting so there wouldn't be any paint on the screen. Custom Built decided to have the screen people do it and then the painting, and then paint got on the screen. They didn't factor in the new braces that would have to be put in to hold the screen. They took the old ones off and put it back on and it didn't look right. We got them to redo it, but they charged us extra money for the new slats to hold the screen on. We negotiated a little reduction on that, but they should have known ahead of time they were going to have to replace those slats. I think if they had done that, they wouldn't have put the old one back on and then taken them down and put the new one on. We ended up having to eat a lot of that because the painters ended up getting paint on the screen. We show it Custom Built and they agreed to bring the screen guys back and they replaced the panels that had paint on them. It struck me on some of these things, that if they had sequenced their work better it wouldn't have happened. I was really annoyed that we had to pay extra for the slats to hold the screen on when in my mind, they never should have put the old ones back on in the first place only to put to take them down and put new ones up. We ended up with some headaches
and it was annoying and it dragged the process out. On the front of the house, they did some new posts and replaced molding around one of the doors. The vinyl molding, first of all, was put on where the door closes and there was a gap. They should have let the door down so the vinyl molding on after the door was down so they would know there wouldn't be a gap when the doors were closed. I had them come back and replace that, they replaced the vinyl molding around the door with vinyl that had a little less surface area so it turns out that where the old vinyl covered the door at a certain level the new one doesn't so we have this unpainted section where the old vinyl use to cover. I asked them to replace it but it wasn't on their work order. Finally, I got sick of it and will have to replace it myself this Spring. I got tired of bringing then back all the time. They make good on some of the stuff and they really wanted us to be happy with it. There were certain things they could have done the first time and us not chasing them for it. I am still annoyed that I had to pay for the slats on the porch when they never should have put them back up in the first place. Once they were thrown off, they were damaged and everything else. If they knew a new slat was needed, we would have been willing to pay for it. When you have change orders, that is where the contractors kill you. Part of it was the annoyance of having them come back to do something over again.
Clean - There is a lot about Custom Built that is good. The sequences could have been done better and avoided some of this. Good on the cleanup.
Areas Of Satisfaction - They met or exceeded my expectations on the deck, and the posts they put on the front of the house. The chimney work was nicely done.
We had a new deck designed and installed by Michael and his Custom Built Team. We are very pleased with the design and quality of the work. The deck looks as nice today as it did the day they completed the work! We highly recommend this company.
Ron and Sharon
Recognized Excellence - I would like to recognize Dave Desever for his exceptional service.
Areas Of Satisfaction - Most everything exceeded my expectations.
Recognized Excellence - I want to recognize Dave, Chris and Kim.
Areas Of Satisfaction - The company exceeded my expectations with the quality of the workmanship
Types of work - Front porch and siding
Recognized Excellence - I would like to recognize the work crew for their exceptional service. They did a really good job.
Areas Of Satisfaction - They did a fantastic job.
I don’t know who “Curt, Tiffanie, Winnie” is, but it’s not me! Please correct this error in your data base.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Custom Built Design & Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys