The work was begun and completed within two weeks, with which we were very pleased. The installers were not only professional and knowledgeable, but also very efficient. I couldn't have asked for a better job.
Types of work - We had the furnace replaced, AC replaced, and a new water heater installed.
Areas Of Satisfaction - Exceeded in all areas. I am sure the items we had installed significantly reduced our utility bills. With the installation of a drop ceiling and panel lighting, the basement went from "dismal dungeon" to a bright open area with no dark corners.
Recognized Excellence - Dave
Areas Of Satisfaction - I love the floor and the cabinets. They also recommended a pedestal sink because I was trying to create more floor space so my husband could easily get into the bathroom with a walker. The shower is nice.
Recognized Excellence - Dave is an excellent carpenter.
Areas Of Satisfaction - The quality of materials used and workmanship, the timeline and the price all exceeded my expectations.
We had a couple of hiccups along the way where the screens on the screens porch were to be replaced and the porch painted. We thought the screen should be done after the painting so there wouldn't be any paint on the screen. Custom Built decided to have the screen people do it and then the painting, and then paint got on the screen. They didn't factor in the new braces that would have to be put in to hold the screen. They took the old ones off and put it back on and it didn't look right. We got them to redo it, but they charged us extra money for the new slats to hold the screen on. We negotiated a little reduction on that, but they should have known ahead of time they were going to have to replace those slats. I think if they had done that, they wouldn't have put the old one back on and then taken them down and put the new one on. We ended up having to eat a lot of that because the painters ended up getting paint on the screen. We show it Custom Built and they agreed to bring the screen guys back and they replaced the panels that had paint on them. It struck me on some of these things, that if they had sequenced their work better it wouldn't have happened. I was really annoyed that we had to pay extra for the slats to hold the screen on when in my mind, they never should have put the old ones back on in the first place only to put to take them down and put new ones up. We ended up with some headaches and it was annoying and it dragged the process out. On the front of the house, they did some new posts and replaced molding around one of the doors. The vinyl molding, first of all, was put on where the door closes and there was a gap. They should have let the door down so the vinyl molding on after the door was down so they would know there wouldn't be a gap when the doors were closed. I had them come back and replace that, they replaced the vinyl molding around the door with vinyl that had a little less surface area so it turns out that where the old vinyl covered the door at a certain level the new one doesn't so we have this unpainted section where the old vinyl use to cover. I asked them to replace it but it wasn't on their work order. Finally, I got sick of it and will have to replace it myself this Spring. I got tired of bringing then back all the time. They make good on some of the stuff and they really wanted us to be happy with it. There were certain things they could have done the first time and us not chasing them for it. I am still annoyed that I had to pay for the slats on the porch when they never should have put them back up in the first place. Once they were thrown off, they were damaged and everything else. If they knew a new slat was needed, we would have been willing to pay for it. When you have change orders, that is where the contractors kill you. Part of it was the annoyance of having them come back to do something over again.
Clean - There is a lot about Custom Built that is good. The sequences could have been done better and avoided some of this. Good on the cleanup.
Areas Of Satisfaction - They met or exceeded my expectations on the deck, and the posts they put on the front of the house. The chimney work was nicely done.
We had a new deck designed and installed by Michael and his Custom Built Team. We are very pleased with the design and quality of the work. The deck looks as nice today as it did the day they completed the work! We highly recommend this company. Ron and Sharon
Recognized Excellence - I would like to recognize Dave Desever for his exceptional service.
Areas Of Satisfaction - Most everything exceeded my expectations.
Recognized Excellence - I want to recognize Dave, Chris and Kim.
Areas Of Satisfaction - The company exceeded my expectations with the quality of the workmanship
Types of work - Front porch and siding
Recognized Excellence - I would like to recognize the work crew for their exceptional service. They did a really good job.
Areas Of Satisfaction - They did a fantastic job.
I don’t know who “Curt, Tiffanie, Winnie” is, but it’s not me! Please correct this error in your data base.
efficient, timely, picked up
Recognized Excellence - I would like to recognize Dave. He was outstanding and the communication was fantastic. He was very personable and professional. He did a great job.
Areas Of Satisfaction - They met or exceeded my expectations with the quality and the attention to our preferences on the built. Dave was pretty flexible and we made some modifications. They were minor, but he took them in stride. We have the best deck in the neighborhood.
Recognized Excellence - All the people we worked with deserve positive recognition. Kim had the vision of what needed to be done. The 2 men who worked the hours on the actual project were exceptional! The project was very challenging and required great attention to detail and talent, and it was completed perfectly.
Areas Of Satisfaction - Custom Built has always done high quality work for us.
Recognized Excellence - The project manager, Dave, ( I sure hope I am remembering that name correctly) kept me informed every step of the way and I really appreciated that.
Areas Of Satisfaction - Really, in all areas! The workers were so efficient, organized and task oriented that the project showed major progress every day.
Custom Built did an AMAZING job! We couldn't be happier with the results! I will use Custom Built on any future project.
Construction Quality - Custom Built did an AMAZING job! We couldn't be happier with the results.
Problem Resolution - We had one small issue, as soon as I brought it to Michael's attention he was all over it to get it resolved!
Areas Of Satisfaction - The quality of the work, combined with the follow through at every point of the build.
Areas Of Satisfaction - I am satisfied with the overall outcome and with other projects that were done.
We have used Custom Built for several major projects, and each time the experience was fantastic. I highly recommend!
Areas Of Satisfaction - The craftsmanship quality is very high level. The owner, Mike, is very organized and diligent about keeping us up to speed on what's going on and what to expect.
Recognized Excellence - Everybody who was here was very friendly, open, positive.
Areas Of Satisfaction - The overall quality of the work was exactly what I hoped for and expected.
Definitely would recommend, and already have. I am pleased with how the project turned out, and so is the neighborhood.
Recognized Excellence - Josh and Dave.
Design - The neighbors are amazed at how nice the ramp looks.
Additional Comments - I am looking forward to using them again.
Lots of up-front work to make sure the job was done correctly and to our specifications.
Areas Of Satisfaction - Communication, help with design, professionalism of all of the staff (office and skilled).
Areas Of Satisfaction - They started the job early which was great. The fact that they finished on time was great as well.
The workmanship of my deck was wonderful. It’s beautiful, functional and the perfect addition to my house. Using Custom built was one of my better decisions!
Clean - Always
Expertise - I had only one quote and it was from Custom Built. Their great reputation was well known for quality work. They lived up to my expectations.
Schedule - We had a short delay due to weather and Custom Built kept me informed.
Areas Of Satisfaction - The whole experience met or exceeded my expectations. The following spring the company stained my new deck and it was beautiful. The wood prep was extensive and staining was consistent on the entire deck.
Already recommended them to my neighbors.
Clean - They made sure everything was picked up and clean!
Respectful - Great crew who was always friendly and courteous.
Communication - Before, during and after my project Customer Built team did a great job communicating the project. They were always timely on responses to questions.
Quality Of Workmanship - Absolutely beautiful!
Schedule - Finished project early!
Value - I had three quotes; Custom Built was the most expensive but the comfort and confidence they gave me out weighed the cost. Their attention to detail is second to none.
Recognized Excellence - They have all been good. I would recognize the person who stained the stairs and the person who put in the stairway for exceptional service. The gentleman who stained the stairs had a fine attention to detail.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Custom Built Design & Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys