Cool Pools NC

Bad Experience, shoddy work, pool is now leaking and they will not fix because pool is out of warranty. The leak is under the concrete around our pool, so there is no way this is NOT their bad plumbing that has caused the leak. Do not hire them!!

We have already shared with several friends and neighbors of the high level of service received.

Respectful

The whole family are awesome!

Sales Knowledge

Cherie was extremely helpful during the process.

Recognized Excellence

Cherie and the whole family were terrific! I am impressed.

Areas Of Satisfaction

The sales process was not intimidating but rather informative.

Recognized Excellence

Everyone was very helpful. Gene and Robby, Gina and Cherie. Everyone was so great!!

Areas Of Satisfaction

They actually had to move faster than anticipated due to my loan expiring and the crazy wet weather we had all summer so a project that was supposed to take 4-6 weeks actually only took a little over three!! No corners were cut at all to make this happen- just a bunch of people working hard.

Additional Comments

I looked around everywhere for a pool contractor before deciding on Cool Pools. They were the least expensive people around with the best reviews. I am so happy that we chose them for our pool. They really communicated well the whole time through the weather delays (Two hurricanes!!) and made sure that our pool was finished when they said that it was going to be. The entire staff is nice and professional. I would recommend them to anyone out there!

As I mentioned, the timeline of the process.

Areas Of Satisfaction

We are really happy about the quality of the pool and the look of it overall. We think it is amazing! They did a really great with it. I'm sure it will be great when we get to use it next summer.

Additional Comments

The guy was a very nice guy, and they did a very nice job. There was no damage to the yard, and they were very patient. Overall they did a great job, and I like that there were no hidden fees. They were straight up with me from the beginning, and what they put on the paper is how it was.

Areas Of Satisfaction

Install Team, and Total Quaility Expectations Exceeded!!Dit

Recognized Excellence

Dit and Gene!! Total Class Acts

Cool Pools is by far the best locally owned company I have dealt with in the area. The whole team consistently delivered the same message from day and never failed to answer any of our questions no matter how many times we called. I would highly recommend Cool Pools.

Recognized Excellence

The whole team was exceptional!!

Cool Pools NC was fantastic to work with. Every crew was professional, knowledgeable, and did quality work. I highly recommend them for a fiberglass pool.

Recognized Excellence

Rich and Gene were great to work with.

I recommend Cool Pools to anyone!

Areas Of Satisfaction

I was most satisfied with the scheduling Cool Pools provided.

Recognized Excellence

I would like to recognize the whole family that worked on the project!

Areas For Improvement

They were great from start the finish

Areas Of Satisfaction

Very professional. Guided us through the whole process.

Recognized Excellence

The whole staff was great

Recognized Excellence

Cherie is absolutely wonderful; she provide a high standard of project management as well as customer service.

The weather (atypical heavy rain for this time of year) didn't cooperate with our project causing it to take slightly longer than expected. However, knowing we had a graduation party scheduled for our daughter CoolPools ensured the pool was complete and finished it up on time for the party!! They were awesome and we LOVE our pool!!!!

Areas Of Satisfaction

Nothing individually stands out because they were excellent throughout the entire process!

Recognized Excellence

Cher for all of her help in the planning process and Cherie for ensuring things were complete on time. The entire construction, plumbing, set-up, and finish crew for excellent work and willingness to answer tons of questions and provide guidance throughout the process. The whole CoolPools team a great family owned/operated business!!

My pool arrived early and went in quickly. The process was smooth and everything turned out better then imagined. My backyard looks amazing!

Areas Of Satisfaction

The entire process was easy. The work was done on time or early. Very efficiently run business.

Everyone was great from start to finish! Highly recommend Cool Pools.

Areas Of Satisfaction

I was most satisfied with the speed of the job and how organized they were.

Pools are a major investment of money and time. Installation, setup and coordination of all resources is a feat on its own. Cool Pools helps make the purchase, install and setup of a pool very easy. From the office staff to onsite staff, all very professional, accommodating, knowledgeable and friendly. Don't go it alone in setting up an in-ground pool. Use Cool Pools to take that burden off of yourself. Seeing other neighbors struggle with other pool companies and taking months to get a project completed made me even happier when Cool Pools was on point start to finish in a very short amount of time.

Areas Of Satisfaction

Communication, knowledge of the end to end process, quick to respond helped deal with any questions from myself to helping clear up questions from other 3rd party contractors.

Areas For Improvement

I can't think of one area were Cool Pools didn't meet our expectations.

Areas Of Satisfaction

Our experience from the start was a pleasure. Our first contact with Cool Pools was with Cherie. She took all the time we needed to educate us. Cherie was very helpful choosing the right pool, travertine, and tile. Providing a schedule of events from start to finish was helpful knowing what to expect throughout the project. Every worker that came to our home was courteous and knowledgeable. Every question that came up along the way was answered without feeling like they were being bothered.

Recognized Excellence

Everyone that worked the project (and there we several) gave us a comfort level that they knew exactly what they were doing. Cherie and Gina were very helpful and pleasant when calling the office during the installation. Dit did a great job installing the travertine and tile. Gene did an excellent job excavating and showing us how to operate the pump and filter. Rich figured out a way to get the pool into the backyard without damaging our front lawn of which was a major concern to us..

Efficient, friendly and accommodating! Cannot say enough great things about Cool Pools and their staff and products~ We definitely encourage anyone who is thinking of installing a pool to contact them first!

Areas Of Satisfaction

Construction crew was very professional.

Additional Comments

If we were to do another pool, then we would use them again.

I really enjoy doing business with the family because their entire family did the entire job, except for the concrete.

Areas Of Satisfaction

I was most satisfied with the beauty of our pool.

Recognized Excellence

Cherie provided exceptional service.

Areas Of Satisfaction

They are all extremely friendly and knowledgeable!

Cool Pools knew what they were doing from start to finish. Would recommend them to anyone wanting a fiberglass pool.

Areas Of Satisfaction

Gene deserves a GOLD Star, he was very thorough, knowledgeable, and patient at our install demo. He was there for us afterwards with questions/concerns via email. He responds to his emails very promptly.

Recognized Excellence

Gene is Awesome, great representative for the company with service after the sale.

Great craftsmanship and can truly customize to your desires! Our pool is coming up on 2 years and we are still very happy! Everything looks great and the pool system is truly easy to use, we care for it all ourselves.

Areas Of Satisfaction

I was most satisfied with the ability to customize it and the craftsmanship.

Areas Of Satisfaction

I was satisfied with how they got the work done. They were very polite and worked around my schedule.