As I mentioned, the timeline of the process.
Install Team, and Total Quaility Expectations Exceeded!!Dit
Dit and Gene!! Total Class Acts
Cool Pools is by far the best locally owned company I have dealt with in the area. The whole team consistently delivered the same message from day and never failed to answer any of our questions no matter how many times we called. I would highly recommend Cool Pools.
The whole team was exceptional!!
Cool Pools NC was fantastic to work with. Every crew was professional, knowledgeable, and did quality work. I highly recommend them for a fiberglass pool.
Rich and Gene were great to work with.
I recommend Cool Pools to anyone!
I was most satisfied with the scheduling Cool Pools provided.
I would like to recognize the whole family that worked on the project!
They were great from start the finish
Very professional. Guided us through the whole process.
The whole staff was great
Cherie is absolutely wonderful; she provide a high standard of project management as well as customer service.
The weather (atypical heavy rain for this time of year) didn't cooperate with our project causing it to take slightly longer than expected. However, knowing we had a graduation party scheduled for our daughter CoolPools ensured the pool was complete and finished it up on time for the party!! They were awesome and we LOVE our pool!!!!
Nothing individually stands out because they were excellent throughout the entire process!
Cher for all of her help in the planning process and Cherie for ensuring things were complete on time. The entire construction, plumbing, set-up, and finish crew for excellent work and willingness to answer tons of questions and provide guidance throughout the process. The whole CoolPools team a great family owned/operated business!!
My pool arrived early and went in quickly. The process was smooth and everything turned out better then imagined. My backyard looks amazing!
The entire process was easy. The work was done on time or early. Very efficiently run business.
Everyone was great from start to finish! Highly recommend Cool Pools.
I was most satisfied with the speed of the job and how organized they were.
Pools are a major investment of money and time. Installation, setup and coordination of all resources is a feat on its own. Cool Pools helps make the purchase, install and setup of a pool very easy. From the office staff to onsite staff, all very professional, accommodating, knowledgeable and friendly. Don't go it alone in setting up an in-ground pool. Use Cool Pools to take that burden off of yourself. Seeing other neighbors struggle with other pool companies and taking months to get a project completed made me even happier when Cool Pools was on point start to finish in a very short amount of time.
Communication, knowledge of the end to end process, quick to respond helped deal with any questions from myself to helping clear up questions from other 3rd party contractors.
I can't think of one area were Cool Pools didn't meet our expectations.
Our experience from the start was a pleasure. Our first contact with Cool Pools was with Cherie. She took all the time we needed to educate us. Cherie was very helpful choosing the right pool, travertine, and tile. Providing a schedule of events from start to finish was helpful knowing what to expect throughout the project. Every worker that came to our home was courteous and knowledgeable. Every question that came up along the way was answered without feeling like they were being bothered.
Everyone that worked the project (and there we several) gave us a comfort level that they knew exactly what they were doing. Cherie and Gina were very helpful and pleasant when calling the office during the installation. Dit did a great job installing the travertine and tile. Gene did an excellent job excavating and showing us how to operate the pump and filter. Rich figured out a way to get the pool into the backyard without damaging our front lawn of which was a major concern to us..
Efficient, friendly and accommodating! Cannot say enough great things about Cool Pools and their staff and products~ We definitely encourage anyone who is thinking of installing a pool to contact them first!
Construction crew was very professional.
If we were to do another pool, then we would use them again.
I really enjoy doing business with the family because their entire family did the entire job, except for the concrete.
I was most satisfied with the beauty of our pool.
Cherie provided exceptional service.
They are all extremely friendly and knowledgeable!
Cool Pools knew what they were doing from start to finish. Would recommend them to anyone wanting a fiberglass pool.
Gene deserves a GOLD Star, he was very thorough, knowledgeable, and patient at our install demo. He was there for us afterwards with questions/concerns via email. He responds to his emails very promptly.
Gene is Awesome, great representative for the company with service after the sale.
Great craftsmanship and can truly customize to your desires!
I was most satisfied with the ability to customize it and the craftsmanship.
I was satisfied with how they got the work done. They were very polite and worked around my schedule.
Cool Pools is a top-notch pool company. They use quality products (fiberglass pools), have great subcontractors (e.g. concrete) who do a great job integrating their work into the overall pool layout. The staff at Cool Pools is excellent and very good at helping come up with ideas and solve problems during the build. They come HIGHLY recommended and if I ever buy another pool, I'd hire them back in a second!
When the guys are onsite, they are excellent at their craft! They have many ideas and are open to changes to the plans.
Cool family-based company. Quality of work and knowledge of the pool business was outstanding!
We were so happy with Cool Pools! Honestly, with most construction projects there are delays and issues - Cool Pools proved that construction can be easy! They finished the job on time, and the pool looks amazing. We joke that if we ever needed a second pool, they would be our first call.
Wes and I are very happy with our pool. It’s beautiful!