Cool Pools is by far the best locally owned company I have dealt with in the area. The whole team consistently delivered the same message from day and never failed to answer any of our questions no matter how many times we called. I would highly recommend Cool Pools.
Recognized Excellence - The whole team was exceptional!!
We love our pool! Cherie Barbeau made our entire experience from start to finish and beyond an excellent and worry free experience! We would absolutely recommend Cool Pools to everyone wanting quality products and service.
Bad Experience, shoddy work, pool is now leaking and they will not fix because pool is out of warranty. The leak is under the concrete around our pool, so there is no way this is NOT their bad plumbing that has caused the leak. Do not hire them!!
Great craftsmanship and can truly customize to your desires! Our pool is coming up on 2 years and we are still very happy! Everything looks great and the pool system is truly easy to use, we care for it all ourselves.
Areas Of Satisfaction - I was most satisfied with the ability to customize it and the craftsmanship.
Efficient, friendly and accommodating! Cannot say enough great things about Cool Pools and their staff and products~ We definitely encourage anyone who is thinking of installing a pool to contact them first!
Areas Of Satisfaction - I was satisfied with how they got the work done. They were very polite and worked around my schedule.
I have already referred Cool Pools to several others who have also purchased their fiberglass pools from them.
We have already shared with several friends and neighbors of the high level of service received.
Respectful - The whole family are awesome!
Sales Knowledge - Cherie was extremely helpful during the process.
Recognized Excellence - Cherie and the whole family were terrific! I am impressed.
Areas Of Satisfaction - The sales process was not intimidating but rather informative.
Recognized Excellence - Everyone was very helpful. Gene and Robby, Gina and Cherie. Everyone was so great!!
Areas Of Satisfaction - They actually had to move faster than anticipated due to my loan expiring and the crazy wet weather we had all summer so a project that was supposed to take 4-6 weeks actually only took a little over three!! No corners were cut at all to make this happen- just a bunch of people working hard.
Additional Comments - I looked around everywhere for a pool contractor before deciding on Cool Pools. They were the least expensive people around with the best reviews. I am so happy that we chose them for our pool. They really communicated well the whole time through the weather delays (Two hurricanes!!) and made sure that our pool was finished when they said that it was going to be. The entire staff is nice and professional. I would recommend them to anyone out there!
As I mentioned, the timeline of the process.
Areas Of Satisfaction - We are really happy about the quality of the pool and the look of it overall. We think it is amazing! They did a really great with it. I'm sure it will be great when we get to use it next summer.
Additional Comments - The guy was a very nice guy, and they did a very nice job. There was no damage to the yard, and they were very patient. Overall they did a great job, and I like that there were no hidden fees. They were straight up with me from the beginning, and what they put on the paper is how it was.
Areas Of Satisfaction - Install Team, and Total Quaility Expectations Exceeded!!Dit
Recognized Excellence - Dit and Gene!! Total Class Acts
Cool Pools NC was fantastic to work with. Every crew was professional, knowledgeable, and did quality work. I highly recommend them for a fiberglass pool.
Recognized Excellence - Rich and Gene were great to work with.
I recommend Cool Pools to anyone!
Areas Of Satisfaction - I was most satisfied with the scheduling Cool Pools provided.
Recognized Excellence - I would like to recognize the whole family that worked on the project!
Areas For Improvement - They were great from start the finish
Areas Of Satisfaction - Very professional. Guided us through the whole process.
Recognized Excellence - The whole staff was great
Recognized Excellence - Cherie is absolutely wonderful; she provide a high standard of project management as well as customer service.
The weather (atypical heavy rain for this time of year) didn't cooperate with our project causing it to take slightly longer than expected. However, knowing we had a graduation party scheduled for our daughter CoolPools ensured the pool was complete and finished it up on time for the party!! They were awesome and we LOVE our pool!!!!
Areas Of Satisfaction - Nothing individually stands out because they were excellent throughout the entire process!
Recognized Excellence - Cher for all of her help in the planning process and Cherie for ensuring things were complete on time. The entire construction, plumbing, set-up, and finish crew for excellent work and willingness to answer tons of questions and provide guidance throughout the process. The whole CoolPools team a great family owned/operated business!!
My pool arrived early and went in quickly. The process was smooth and everything turned out better then imagined. My backyard looks amazing!
Areas Of Satisfaction - The entire process was easy. The work was done on time or early. Very efficiently run business.
Everyone was great from start to finish! Highly recommend Cool Pools.
Areas Of Satisfaction - I was most satisfied with the speed of the job and how organized they were.
Pools are a major investment of money and time. Installation, setup and coordination of all resources is a feat on its own. Cool Pools helps make the purchase, install and setup of a pool very easy. From the office staff to onsite staff, all very professional, accommodating, knowledgeable and friendly. Don't go it alone in setting up an in-ground pool. Use Cool Pools to take that burden off of yourself. Seeing other neighbors struggle with other pool companies and taking months to get a project completed made me even happier when Cool Pools was on point start to finish in a very short amount of time.
Areas Of Satisfaction - Communication, knowledge of the end to end process, quick to respond helped deal with any questions from myself to helping clear up questions from other 3rd party contractors.
Areas For Improvement - I can't think of one area were Cool Pools didn't meet our expectations.
Areas Of Satisfaction - Our experience from the start was a pleasure. Our first contact with Cool Pools was with Cherie. She took all the time we needed to educate us. Cherie was very helpful choosing the right pool, travertine, and tile. Providing a schedule of events from start to finish was helpful knowing what to expect throughout the project. Every worker that came to our home was courteous and knowledgeable. Every question that came up along the way was answered without feeling like they were being bothered.
Recognized Excellence - Everyone that worked the project (and there we several) gave us a comfort level that they knew exactly what they were doing. Cherie and Gina were very helpful and pleasant when calling the office during the installation. Dit did a great job installing the travertine and tile. Gene did an excellent job excavating and showing us how to operate the pump and filter. Rich figured out a way to get the pool into the backyard without damaging our front lawn of which was a major concern to us..
Areas Of Satisfaction - Construction crew was very professional.
Additional Comments - If we were to do another pool, then we would use them again.
I really enjoy doing business with the family because their entire family did the entire job, except for the concrete.
Areas Of Satisfaction - I was most satisfied with the beauty of our pool.
Recognized Excellence - Cherie provided exceptional service.
Areas Of Satisfaction - They are all extremely friendly and knowledgeable!
Cool Pools knew what they were doing from start to finish. Would recommend them to anyone wanting a fiberglass pool.
Areas Of Satisfaction - Gene deserves a GOLD Star, he was very thorough, knowledgeable, and patient at our install demo. He was there for us afterwards with questions/concerns via email. He responds to his emails very promptly.
Recognized Excellence - Gene is Awesome, great representative for the company with service after the sale.
Cool Pools is a top-notch pool company. They use quality products (fiberglass pools), have great subcontractors (e.g. concrete) who do a great job integrating their work into the overall pool layout. The staff at Cool Pools is excellent and very good at helping come up with ideas and solve problems during the build. They come HIGHLY recommended and if I ever buy another pool, I'd hire them back in a second!
Installation Crew - When the guys are onsite, they are excellent at their craft! They have many ideas and are open to changes to the plans.
Cool family-based company. Quality of work and knowledge of the pool business was outstanding!
We were so happy with Cool Pools! Honestly, with most construction projects there are delays and issues - Cool Pools proved that construction can be easy! They finished the job on time, and the pool looks amazing. We joke that if we ever needed a second pool, they would be our first call.
Wes and I are very happy with our pool. It’s beautiful!
Cool Pools has far exceeded my expectations. Not only has my pool turned out beautiful but my experience has been great throughout the whole process. I never thought we could transform our yard in such a short amount of time!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Cool Pools NC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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